Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Falcon Crest Lodge is the perfect location for your Rocky Mountain getaway! We offer luxurious mountain accommodations just a short distance from Kananaskis, Banff, and Lake Louise, in the Town of Canmore. The Bow Valley offers a variety of hiking and biking trails, close to ski hills, or site-seeing. Our Housekeeping, Maintenance, and Front Desk teams work hard to ensure our guests feel welcomed and have a memorable stay. The hotel offers all the comforts of home in all forms of accommodations from hotel rooms to condominium-style units with one and two bedrooms. We offer fully equipped and catered meeting rooms for perfect retreats, meetings, and small weddings. Two outdoor hot tubs, a fitness studio, and underground parking. There is also a restaurant located onsite.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Family
Languages Spoken
English, French, Chinese, Japanese and 1 more
Location
190 Kananaskis Way, Canmore, Alberta T1W 3K5 Canada
Falcon Crest Lodge by CLIQUE
4.7 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Falcon Crest Lodge by CLIQUE is celebrated for its prime location near Canmore and Banff, which guests find convenient for exploring local shops, restaurants, and scenery. The lodge boasts modern amenities and recent renovations that contribute to its comfortable atmosphere.
Many travelers commend the cleanliness of the spacious, well-equipped rooms, while the friendly staff is often highlighted for enhancing the guest experience. While the hotel is generally considered a good value, some concerns about customer service and facility upkeep have been mentioned.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Affordable
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
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Wowww! This is a wonderful lodge, holistic with amazing views of nature in front of our big window and balcony. My husband's family from the Philippines and my family from Edmonton stayed here for two nights before the new year last year, we love to stay here❤️😍 I could say this is one of the country’s most beautiful and elegant places to stay, from the exterior and interior designs, it also has a lot of amenities that are incomparable with other places. This lodge also allows you to keep feeling at home because of the complete kitchen stuff comfortable bedding excellent washroom, More than this, all the staff are kind and very accommodating. My family and I are very thankful and happy to stay here and we highly recommend this place to everyone, especially to our relatives and friends 🙏😍
Cheers!🥂🥂
The room presentation was perfect, I am extremely happy, because it's clean, with high-quality beds, the kitchen was complete, we enjoyed cooking our favourite food and safe a lot of money, the washroom was pretty cool, in general, I’m in my dream room, and I felt very welcoming and relaxed for sure same feeling with my family.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Segboer, General Manager at Falcon Crest Lodge by CLIQUE
Responded Jan 27, 2024
Dear Guest It is our pleasure to hear that the standards of the Falcon Crest Lodge we strive for met yours. It makes our day to know that you found all the Hotel rooms amenities made you feel you were in your "Dream Room". We hope for your family and all our guests it offered your home away from home welcoming atmosphere. It would be our pleasure to host your family and friends again to find the same wonderful experience. We look forward to your return! In Hospitality Jason Segboer, General Manager
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We stayed here in early March 2025, and there was still plenty of snow in the area. It's a great place to stay—just down the road from the town center, and the rooms are spacious. The water pressure is excellent, especially for the ladies, though it's best to run the taps for a bit as the pipes can get cold in -10°C weather. The spa, swimming pools, and expansive gardens with walkways offer beautiful views. While it’s not quite a 5-star experience, it’s definitely 4.5 stars on a budget. The staff are fantastic, and parking is convenient under the hotel, so no need to worry about scraping off snow in the morning. The washing machine and dryer work well, too.
It’s only a 15-minute drive to Banff, and we found ourselves getting confused about whether we were in Canmore or Banff because both towns are so beautiful.
Looking forward to our next visit!
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Date of stay: March 2025Trip type: Travelled as a couple
Room Tip:Allow time from Calgary to Canmore as roads do get closed down due to incidents. Get phone GPS...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Segboer, General Manager at Falcon Crest Lodge by CLIQUE
Responded 2 weeks ago
Dear Steve, Thank you very much for choosing Falcon Crest Lodge for your recent mountain getaway, and for taking the time to share such a thoughtful review. We are truly honored by your perfect 5/5 rating, and we are delighted to hear that your stay exceeded your expectations. Your kind feedback is invaluable to us, and we are thrilled that we were able to contribute to such a memorable experience. We are pleased that you enjoyed the snowy surroundings, the spacious accommodations, and the various amenities, including the hot tubs and convenient parking. It’s also wonderful to know that our staff helped to enhance your stay. As you mentioned, both Canmore and Banff are truly beautiful destinations, and we’re so glad that you had the chance to experience them. We eagerly look forward to the opportunity to welcome you back for another exceptional stay. Warmest regards, Guest Service Team
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My husband and I stayed at the Falcon Crest Lodge for our 20 year wedding anniversary. We were pleasantly welcomed with a bottle of wine and some local chocolates. We stayed in the 1 bedroom king suite which was very clean and had a beautiful mountain view from our balcony (note not all rooms come with a mountain view, this was upon request and not guaranteed). The kitchen was well stocked in terms of kitchenware and we had everything we needed in the area (great restaurants, grocery store, activity centres, etc) and the town of Banff was less than 30min away. The only reason for the 4-star review was because one of reasons I chose this hotel was because our room included washer/dryer. I even confirmed availability of these amenities in our room 2 days before arriving (and accordingly packed lightly) only to find an “out of order” sign. When I spoke with hotel reception, they advised that the washer/dryers are managed by a private company not the hotel. They offered me use of the hotel’s common washing machine (at a small fee) but even at that the dryer there was out of order. I wish the hotel’s reception staff would have been more aware of appliances not available in the rooms (this kind of information should be in the reservation system) so that I could have possibly been placed in a different room. Despite this issue, I would stay here again.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Segboer, General Manager at Falcon Crest Lodge by CLIQUE
Responded Oct 7, 2022
Dear Guest, Thank you for taking the time to write us such a lovely review! We are glad that you were pleased with your stay here with us at Falcon Crest Lodge and were able to enjoy all of the amenities that out hotel has to offer. We do apologize for the inconvenience during your stay with the Dryer and hope you can give us a chance to redeem ourselves in the near future. We look forward to welcoming you again in the future. Kind Regards, Management
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We stayed at this lodge for 4 nights in late October. Unfortunately the mountain view hot tub was "closed for maintenance" (although we came to suspect it was actually closed to save operating costs during low season), only the parking lot hot tub was open. On our last night this hot tub too was closed. Upon checkout, when we enquired about getting an adjustment on our resort fees for these inconveniences, we were told that we would be contacted within a few days. That didn't happen, and subsequent emails sent to both the general email address and the general manager went unanswered. Independent of whether or not the lodge would honour an adjustment to the resort fees paid we found it unprofessional that the management did not even have the decency or courtesy to at least repond to our cordially written emails. Obviously they only care about the money and have no interest in customer satisfaction or loyalty. This is the second time we've stayed at this lodge, and they have now lost our business.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
After having stayed there before ,we were some what disappointed in our room We choose a king suite , compared to the queen suite we previously had it was lacking a few things . The bathroom did not have the stand alone shower it had bath tub with shower . As we had a person with a disability the bath tub was not practical . The bedroom had a platform mattress that kept slipping off ,and also the mirror on the closet had a big crack . There a limited amount of China for the two of us s o we ran dishwasher a few times . The staff Was helpful even tho we did not see much of them We loved the barbecue and the view
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Segboer, General Manager at Falcon Crest Lodge by CLIQUE
Responded Jul 29, 2023
Dear Sandra, Thank you for taking the time to leave us a review. We are terribly sorry to hear this past stay wasn't able to meet your expectations from your previous stay and we'd love another chance to improve that with a future stay. If we were informed of the disability we could have certainly made sure you had the stand-alone shower. I will also note down the comments about the mirror on the closet and the limited dishes so the next guest doesn't have to occur that same problem. We are glad you enjoyed your room with a view. Hopefully, we can welcome you back in the near future. In Hospitality, General Manager Jason Segboer
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Before I go into the review let me say the lodgings at Falcon Crest Lodge are excellent, great amenities (hot tub), extremely clean, it is extremely conveniently located by downtown Canmore, and the staff superseded my expectations. My wife and myself spontaneously decided to go to Canmore on a Saturday in mid-September (high season). With no prior reservation we went to Falcon Crest (in person) in Canmore to see if they had a room available (we had been there before and also have a very positive review). They had one suite left which we booked. Without seeing the room we left to do sightseeing for the rest of the day and buy groceries for the suite. Going back to the room we saw that there was no oven in the room. Going to the front desk we mentioned to the staff (Josh) that there was not an oven. In all fairness, this was a last minute “day of booking” on our part in high season and Canmore is extremely busy so we were lucky to get any room knowing that Falcon Crest was fully booked after we grabbed the last room. Knowing, and being fine with this, getting back to our suite we received a call from Josh indicating he had found another room with an oven and would we want to move over (which we did). About 10 minutes after switching rooms we received another call from Josh asking if the unit was to our satisfaction (which it was). Finally on check out the next day, Josh left a note for the staff and they noted and apologized for the room transfer and once again asked about our stay. That is excellent customer service. This attention to customer service and the client experience (in addition to room cleanliness, convenience, and amenities) Clique offers through Falcon Crest is exemplary (particularly since room/type availability during high season was beyond their control).
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:There are 2 hot tubs, one in front one in back. If one looks too busy try the other one.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Segboer, General Manager at Falcon Crest Lodge by CLIQUE
Responded Sep 21, 2023
Dear Don R, Wow, thank you so much for taking the time to leave us such an amazing review! Josh and the rest of the staff will be pleased to see your kind words. Thank you very much for continuing to be loyal to Clique and continue to stay here time and time again, we cannot wait until we can welcome you again here and hopefully, we can strive to make your next visit as memorable as this one! In Hospitality, General Manager Jason Segboer
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Falcon Crest Lodge felt like home away from home, and I've never felt that way in any of the other places I've stayed while traveling. I stayed in a one-bedroom king suite with a full kitchen and in-suite laundry. The room was homey, the view spectacular, and all the conveniences made my stay perfect. There's also a bus stop right outside of the property, which made it easy to get into town (public transit is currently free in the Town of Canmore).
It's obvious there's a high standard of care and attention taken by all staff to maintain the space and accommodate guests. I'll gladly recommend Falcon Crest Lodge to family and friends, and there's no doubt I'll be booking again for future stays. Thank you for making my stay a memorable and comfy one!
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Segboer, General Manager at Falcon Crest Lodge by CLIQUE
Responded Jun 28, 2022
Dear Guest, Thank you for your kind words, we are glad to hear that you enjoyed your stay and found that our hotel was convenient for your stay with the bus stop being so close to us. We look forward to having your back next time, Guest Manager
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Hotel was clean and well kept, staff were exceptionally helpful. There was a problem with the building A/C on our first night but it cooled off outside at night that we opened the balcony door and it cooled us off enough to sleep. The problem was remedied the next day. All rooms had a BBQ on the balcony. We had a studio unit which was more than sufficient for our needs. They provided a cleaning service on the 4th day - which was nice, however on their leaving the room they had cranked the A/C up to 61 F which is a little cold and totally unnecessary - perhaps this is why the A/C broke in the first place. They have two hot tubs, a cardio room, and an onsite restaurant (Chinese food). The room had towels for the hot tub and robes. Kitchen was well stocked with dishes, cutlery and cooking utensils, full stove/oven, mini fridge and freezer, microwave, coffee maker, toaster, etc.
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Date of stay: July 2022
Location
Service
Sleep Quality
Room Tip:our confirmation advised that we would not have a view of the mountains but we had a great view...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Segboer, General Manager at Falcon Crest Lodge by CLIQUE
Responded Jul 20, 2022
Dear Guest, Thank you taking the time to write us a review, we are glad to hear that our housekeepers were able to help serve your cleaning requests and that you were able to enjoy our fully equipped kitchen and our amenities offered here at our hotel. Kind Regards, Management
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We stayed here for 6 weeks while under going renovations. I got spoiled by the delicious coffee, nicely equipped kitchen, very comfortable bed- so much so that I ordered the same mattress four ourselves- and awesome shower with multidirectional sprays. The attention to our comfort by housekeeping and front desk was very much appreciated. Great location, walkable to everything. Highly recommended.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Segboer, General Manager at Falcon Crest Lodge by CLIQUE
Responded Jul 10, 2024
Dear guest, We are so happy to hear you enjoyed your stay with us at the Falcon Crest Lodge! Thank you so much for your review and we are glad that your experience with us has helped you find a new mattress for your home! We hope to see you back again soon. All the best, Management
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Great experience. The hotel manager and front end staff go out of their way to ensure a pleasant stay. The rooms are very clean - we usually stay in the one bedroom suites. Also of note the building has two well maintained outdoor hot tubs, one on either side of the building. It usually takes about 1 hour from my residence (just north of downtown Calgary) which is extremely convenient access, and there is no National Park fee.
We find the bedroom mattresses very comfortable, and the unit we stayed in last time had great arched ceiling lines and windows. Kitchens are well stocked (utensils), and the appliances/utensils are very clean with granite tops (at least the units we stayed).
Finally I have to mention the staff again. I am very picky about customer service and they have provided a great experience every time. We are a fan of Clique-managed hotels (have stay in other of their properties) and it is extremely clear to us that they have a strong employee culture which is amplified in the courteousness and professionalism the way the staff treats customers.
One last thing, in addition to high-level of room cleanliness (including sheets), the hallways feel wider. Even though it is something you do not think about it really contributes to the stay.
I have had no hesitation in the past recommending Falcon Crest Lodge to work colleagues and family and will do so again.
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Review collected in partnership with this hotel
Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Segboer, General Manager at Falcon Crest Lodge by CLIQUE
Responded Feb 7, 2024
Dear Guest, Thank you so much for taking the time to share your wonderful experience at Falcon Crest Lodge! We are thrilled to hear that you enjoyed your stay in our one-bedroom suites and that our team, from the hotel manager to the front-end staff, went above and beyond to ensure your comfort. It's delightful to know that you appreciate the cleanliness of our rooms, the comfort of the mattresses, and the well-maintained outdoor hot tubs. We take pride in providing a welcoming and convenient environment for our guests, and we're pleased that you found our location accessible without any National Park fees. Your positive remarks about the arched ceiling lines, windows, and well-stocked kitchens with clean appliances and granite tops are truly appreciated. We also value your recognition of our strong employee culture, as we believe that a dedicated and courteous team is essential in creating memorable experiences for our guests. We are grateful for your loyalty to Clique-managed hotels and are honored to be your choice of accommodation. Your recommendation to work colleagues and family means a lot to us, and we look forward to welcoming you back for another exceptional stay. In Hospitality Jason Segboer General Manager
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Mill Valley, California741 contributions442 helpful votes
The stores we shop at are about a 5-10 minute drive away. Easy drive and great big super markets. There is a grill on each deck. It is a wonderful place! We return each year.
No incentive that I am aware of. I wrote because we were very happy with our experience, and it was my way of “thanking” the hotel. We had not stayed there before, so I was not sure what it would be like, exactly. We will stay there again.
Hi Becky,
Our apologies about the delayed response. Our hot tubs are open daily from 9 AM - 10:30 PM, and we are limiting it to 4 people for 30 minutes.
Sincerely,
Team FCL
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