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Fire Mountain Lodge

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102 Reviews from our TripAdvisor Community

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Showing 101: English reviews
Nanaimo, Canada
Reviewed 23 August 2014

Good property in a beautiful setting. We stayed at this property with many family and friends who were attending a family wedding in Canmore. The facilities offered everything we needed although the service and welcome we received upon arrival left us extremely disappointed. Time is needed to coach and train front desk employees on customer service. We found the room...

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Helpful?
Thank Deb T
Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear Deb T: Thank you for your review. It is only through guest comments such as yours that we can continue to improve our operation. I will ensure that all Front Desk Agents are retrained to better serve our guests. Once again, thank you for your review and I look forward to hosting you again on your next trip to...

Calgary, Canada
Reviewed 5 August 2014

I had read the reviews and thought it couldn't possibly be that bad. I try to take reviews with a grain of salt. The worst reviews I usually put up to unhappy people not place, but I had a fabulous vacation, the accommodations didn't ruin it, but it would have been nice to have not payed all that money for...

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Helpful?
1Thank Krustybee
Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear Valued Guest: Thank you for sharing your experience. Please accept our deepest apologies for all the trouble and inconveniences caused. No excuses can be offered except we have failed in our service. I would like an opportunity to invite you back. Please contact me personally and I would be delighted to make sure you get the stay you deserve....

Alberta
Reviewed 7 July 2014

We stayed at Fire Mountain Lodge for five nights in June. We were a fairly large group (six adults and a toddler) but I was confident these accommodations would suit our group, having stay at Fire Mountain in the past. When we arrived, I was surprised to see 1 bed in each room as I was told one bedroom would...

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Helpful?
1Thank Browning
Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear Guest: Thank you for sharing your experience. Please accept our deepest apologies for all the trouble and inconveniences caused. No excuses can be offered except we have failed in our service. I would like an opportunity to invite you back. Please contact me personally and I would be delighted to make sure you get the stay you deserve. We...

Simi Valley, California
Reviewed 27 June 2014

It was a 2 stories suit with 2 bedrooms and 2 bathrooms in basement. There was a fully equipped kitchen nice sitting area and dining area and a half bathroom. There was 1 balcony and a patio. I have family of 6 with 2 small kids. It was perfect for us. Kids watched bunnies and chipmunks in the patio. we...

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Helpful?
Thank champa_pal
Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear champa_pal: Thank you for taking the time to post a 4/5 review regarding your recent stay with us! I’m pleased you enjoyed your stay in our fabulous suites with everything they have to offer. Indeed Canmore is an exceptional location to access along with phenomenal views of the mountains. Once again thank you for your review and we look...

Edmonton, Alberta, Canada
Reviewed 26 June 2014

Fire mountain Lodge is the third bellstar property I visited in Canmore, first two were the Bellstars Canmore Lodges and Solara resort, All three I must say is the excellent Option to stay n be comforted in canmore! Fire mountain has a check in in another building ,"lodges at canmore" and they have a pool and hot tub over there...

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Helpful?
Thank Shafaqz
Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear Shafaqz: It’s always a pleasure to receive an excellent evaluation – thank you! I’m pleased you enjoyed our spacious and clean suites, location and friendly Team Members and Thank You! for the mention about me...:). Thank you once again for taking the time to post a review and I do look forward to hosting you again in future! Kind...

Canada
Reviewed 16 April 2014

Stayed here with my family for 2 nights in March. We booked a 2 bedroom walk up room. These rooms are on the ground level so no stairs to haul luggage in from the car. You walk in the front door into the main level of the unit, here is your kitchen, living area, utility/laundry and a powder room. Downstairs...

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Helpful?
Thank momtravelswith3
Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear momtravelswith3; As a Top Contributor on TripAdvisor, I especially appreciate your excellent review regarding your recent stay with us! I’m pleased you enjoyed our spacious and well-equipped suites. I’m pleased you also enjoyed our excellent location, which is just a short drive from downtown Canmore. Once again, thank you for your review and I do look forward to hosting...

Vancouver, Canada
Reviewed 29 March 2014

Signage to find this property is minimal and check in is at the sister property on the next block. While this looks like a newer property, it is located in an area where heavy development of condo like resorts are being built and near enough to each other to maximize density development. There is covered parking being covered by the...

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Helpful?
Thank MauiMamaG
Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear MauiMamaG; Thank you for sharing your experience. Please accept our deepest apologies for all the trouble and inconveniences caused. No excuses can be offered except we have failed in our service. I would like an opportunity to invite you back. Please contact me personally and I would be delighted to make sure you get the stay you deserve. We...

Saskatoon
Reviewed 6 January 2014

The size of the condo was great for the price! It was two floors, with the bedrooms being on the second, so it was easy for anyone that wanted to go to bed early or sleep in! Great views, especially from the master! TV's in the bedrooms was a nice touch. The downsides were that the main office (where you...

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Helpful?
1Thank Amy K
Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear Amy K ; Thank you for taking the time to write an excellent review regarding your most recent stay with us. I’m pleased you enjoyed your stay at Fire Mountain Lodge, with everything they have to offer. Yes, Check-in is located just a short distance from another of our amazing properties we have in the Canmore area. Once again,...

London, UK
Reviewed 5 January 2014

This could be such a nice place, so it's disappointing that the management attention to detail is so poor. We had booked an upper suite, which had stunning views. (NB. All suites are two-level, so not for anyone with mobility difficulties.) The layout is lovely - ours was a decent-sized kitchen with a breakfast bar seating 3, dining area seating...

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Helpful?
Thank FounderBelle
Darryll H, General Manager at Fire Mountain Lodge, responded to this review

FounderBelle: First off I would like to apologize for the state your suite was in upon arrival. All of our suites are currently undergoing the annual deep cleans and both our engineering and housekeeping teams are working hard to bring our suites up to their full potential. Also I do apologize for the suite that did not have have the...

Beaumont, Canada
Reviewed 1 January 2014

we stayed over the Remembrance day long weekend in November of 2013. the suite/apt was very nice, tv in the living room was a bit small but kitchen was nicely appointed. good location, we could walk to the downtown shopping and all the restaurants we wanted to try. some noisy people next door but not too big of an issue....

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Helpful?
Thank Christine B
Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear Christine B; Thank you for taking the time to post an excellent review regarding your recent stay. We pride ourselves on ensuring your stay is a memorable one and it was of good value and you enjoyed the suites at Fire Mountain Lodge. Once again, thank you for your review, your continued patronage. We look forward to hosting you...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Fire Mountain Lodge mixes the amenities of a resort experience with the privacy and independence of your own condo. Stunning views of the famed Three Sisters peaks, Lawrence Grassi Ridge and Rundle Mountain draw the breathtaking outdoors into every room, while the urban-inspired interiors entice you to stay for good. Resort Amenities •Outdoor hot tub (open year-round) •Exercise room with men's and women's change rooms •Covered parking •High speed Internet access. ... more   less 

Additional Information about Fire Mountain Lodge

Address: 121 Kananaskis Way, Canmore, Alberta T1W 2X2, Canada
Region: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Price Range: $216 - $585 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fire Mountain Lodge 3*
Number of rooms: 6
Reservation Options:
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Also Known As:
Fire Mountain Hotel Canmore
Fire Mountain Lodge Canmore, Alberta
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Questions & Answers

Questions? Get answers from Fire Mountain Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great views, spacious and quiet”
22mariahk, 5 Feb 2017 | Read review
“small but comfortable”
SDZimm, 13 Aug 2016 | Read review
“ask for 213 for an awesome patio and great views!”
RunerChickie, 15 Oct 2015 | Read review
“All rooms seem to have great views from both floors (2 bedroom unit) and from both bedrooms.”
Luv-2-Travel284, 15 Sep 2015 | Read review
“2 & 3 bedrooms are walk up to a stair where entrances are on the second levelAll suites have mountain views”
  • Kitchen
  • Kitchen
  • View from the bedroom
  • 2nd bedroom with mountain view
  • Bedroom with nice view
  • Kitchen
  • Living room with fireplace
joels349, 10 Aug 2015 | Read review
5 of 5