Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.0
#1 of 8 hotels in Saint Jerome
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We were promptly greeted and made to feel our visit was important to the staff at the front desk.
The breakfast, in the restaurant, had a great variety of food items, nicely presented and tasted excellent. Staff were very attentive.
Read more
Review collected in partnership with Best Western
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Catherine Sanscartier, Guest Services / Front Office at Best Western Hotel St. Jerome
Responded Jul 12, 2023
Thank you so much for the lovely comment! We hope you will come back and see us again soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
clean rooms, easy staff to work with and accommodating to my needs of a quiet room. breakfast was served and only tip was not included, but I was easily able to charge the tip to my room. bar was open late but restaurant closes at 9 early in the week
Read more
Review collected in partnership with Best Western
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWStJerome, Front Office Manager at Best Western Hotel St. Jerome
Responded Feb 12, 2020
Thank you for this great comment, it is really appreciated!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived late at approx. 1 pm but was met with a very courteous clerk who got us checked in imeediately. The room was at the back of the hotel and was extremely quiet. The breakfast in the morning was not the traditional continental found at most Best Westerns. It was in the Hotel's main restaurant. We were given a separate menu for guests only which worried me as in the past that proved to be sub-par. To our surprise, the selection and meals were excellent. We have experienced poor service before when the wait staff knew you were there for a free breakfast but in this case we experienced excellent attention and friendly service. I would definely return.
Read more
Review collected in partnership with Best Western
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWStJerome, Front Office Manager at Best Western Hotel St. Jerome
Responded Feb 18, 2020
Thank you so much for this great comment!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very petty behavior from front desk agent and hotel on Christmas day. I reserved a room for my adult children for Christmas night as my parents did not have enough space for everyone to sleep. I prepaid the cost on Hotels.com and while checking in, the reception agent told me that the reservation was only for 2 people and that i would have to pay extra because they were 4. I'm unsure were the issue was originally created, disagreed and requested to cancel the reservation as they did not want to honor the prepaid rate. I wanted to move to another hotel, but they declined and asked me to contact hotels.com to resolve the issue. I refused to do so, as it was Christmas day and they offered to contact them themselves. I did not hear anything else from the Best Western ST Jerome and assumed the issue was resolved. Best Western ST Jerome, without my authorization, charged my credit card which was presented for damage deposit. I find it unbelievable from an hotel which clearly abuse their access privilege, to pay themselves without prior agreement. This hotel occurred no additional expenses as they offered no service that night, the bar and restaurant were closed, the hotel was empty and the front desk agent did not provide the breakfast vouchers which were included with the room price. Very unfriendly staff and petty attitude from the agent and hotel. I do not recommend.
Read more
Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWStJerome, Front Office Manager at Best Western Hotel St. Jerome
Responded Jan 6, 2020
It is pretty usual to be charged for any additional guest. This is the way it works in the industry. Sorry that Hotel.com did not give you this information.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While the overall stay could be classified as ok, there were a couple of simple things that did rub me the wrong way.
Firstly was the fact that the coffee service in the room was not refilled after our first night was a bit irritating due to the current covid situation and not wanting to visit the hotel restaurant. When calling to the desk to get some coffee brought to the room, the only option offered was to visit the restaurant.
Secondly, there was only two pillows on the bed and when I requested an extra pillow as the ones on the bed were very thin I was told by the front desk that they did not have any??
This are minor things but not something that I have ever needed to deal with during other hotel stays.
Suffice to say, there are alot of hotel options out there.....
Read more
Review collected in partnership with Best Western
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BW Saint-Jerome, General Manager at Best Western Hotel St. Jerome
Responded Jul 22, 2020
I feel really sad reading this. The agent should have offered you room coffee and extra pillow (that we have for sure!!!). You can be assured that we will have a serious discussion with the staff. We took a lot of items out of the rooms because of the virus, but we do have all you may need for your comfort. Thank you for letting us know.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The overall look of the hotel was fine, it wasn’t dingy or anything. However, it was super disappointing that we paid for a room with two double beds, and when we get our room keys after paying, we get to the room to discover it’s a single queen bed. Nothing was done to give us the proper room after pointing out the mistake instead we were just given a cot. Not comfortable, and doesn’t even compare to a proper bed. Super disappointing. The staff member at the desk basically said they knew they gave us the wrong room but thought it would be fine since it was a queen bed
Read more
Review collected in partnership with Best Western
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BW Saint-Jerome, General Manager at Best Western Hotel St. Jerome
Responded Aug 25, 2021
We are so sorry about this. The front desk agent made a huge mistake and she just didn't know what to do since we were sold out. Both rooms are the same rate but I agree that it's not the same comfort at all when you expect having 2 beds in the room. We wrote an email that represents how much we are sorry about this. This is the kind of mistake that has a huge impact on the guest experience, once again, please accept our apologies.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
here for business. Thankfully for me, due to Covid place wasn't busy. If it was, there would have been issues with noise. Wood construction and hollow walls, could hear what conversations there were in other rooms. And lots of creaks in floors. Grant it place is clean, staff is friendly, location is helpful, especially with grocery store next door. One other pet peeve. There is close to 100+ channels on the tv, yet only subscribed to a handful. Too frustrating to figure it out, and all instructions are in french with no english option.
Read more
Date of stay: February 2021
Rooms
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Â don't get an adjoining room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mike, thank you for your comments. It seems that the rooms are more echo since the hotel is half full. We never had so many remarks concerning the noise before Covid. We understand this could be disturbing. We hope you could still sleep tight. Please let us know if we could be helpfull in any way. Thank you again.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is generally what you would expect from a Best Western and we had a nice meal in the attached Gare 422 restaurant. Sadly we were bitterly disappointed by lack of flexibility regarding breakfast. Nowhere at all in the booking confirmation did it say that breakfast was not available until after 7. As we had a bus to catch we could not wait for this. We were told categorically by receptionist and restaurant manager that a take out option was not available. Nor were they prepared to give us a refund even though we had specially booked a B and B rate. Very disappointing that they are so inflexible when info about situation is incomplete.
Read more
Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our restaurant opens at 7am and yes, it is well advertised. Since our restaurant offer a full a la carte breakfast, even if you would like to bring it to your room, it takes time to oder and prepare it. We really do our best!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Our room: -located on the ground floor near the service road of Highway 15, -Queen-size bed, -full bathroom, -large desk with luggage rack and chair, -T.V. 30-inch LED, one-seater armchair, small refrigerator and floating floor
At the reception we receive coupons for the a la carte breakfast the next morning. Weekdays: 6:30 a.m.-10 a.m. and weekends: 7 a.m.-10 a.m. The hotel restaurant, Gare 422, offers breakfast 7 days a week and includes table service. Breakfast offers a wide choice to guests. If we want extra, the cost is clearly indicated on the menu.
The most: nice welcome at reception, cleanliness in the room and in the common areas, excellent breakfast
Cons: room on the highway 15 side
Read more
Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good location near highway. Friendly staff at reception The food was middling quality, so much so that I chose to take breakfast at Cora's even though breakfast was free at the Best Western. My mistake as my friends told me that the breakfast was fine. Dinner appetizers were a bit greasy and my beef tartare felt less than fresh.
Read more
Review collected in partnership with Best Western
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BW Saint-Jerome, General Manager at Best Western Hotel St. Jerome
Responded Jul 8, 2021
Thank you for your comment. We are not used to have this kind of comment on the food, but it is true that we have a lot of staff in training right now. We are truly sorry this could happen. You can be sure that the Chef has your feedback and that he will make sure that this won't happen again. Once again, thank you!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Saint Jerome area.
PRICE RANGE
C$208 - C$227 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western saint jerome, saint jerome best western
LOCATION
CanadaQuebecSaint Jerome
NUMBER OF ROOMS
50
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
