Best Western Plus Rose City Suites
300 Prince Charles Drive South, Welland, Ontario L3C 7B3 Canada
Full view
View all photos (95)95
Room & Suite (33)
Dining (5)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
View prices for your travel dates
Hotel direct offer!Click Here to Book Direct & Save Online
About
#1 of 9 hotels in Welland
Location
Cleanliness
Service
Value
Travellers' Choice
At the Best Western Plus Rose City Suites you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Rose City Suites will stand out among other hotels in Welland,ON. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Rose City Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Taxi service
Business Centre with Internet Access
Conference facilities
Currency exchange
Parking
Wifi
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Meeting rooms
Photo copier / fax In business centre
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Show more
Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Seating area
Separate living room
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Stovetop
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, French
Location
40Car recommended
Grade: 40 out of 100
14Restaurantswithin 1 km
4Attractionswithin 1 km
300 Prince Charles Drive South, Welland, Ontario L3C 7B3 Canada
E-mail hotel
Getting there
Rental CarsSee all Welland car hire
547Reviews9Q+A58Room tips
Reviews
Traveller rating
- 335
- 159
- 34
- 9
- 10
Time of year
Traveller type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
The staff were very accomodation, organized and polite. The hotel was very clean, upgraded, and quiet. The value was very good, and rooms were large. We upgraded to a King Suite for $10. The location is 25 minutes from Niagara falls
Read more
Review collected in partnership with Best Western
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
Top shelf...first class...staff and facilities above par...I was only there for one night that turned into 2 and had to rebook hours after checking out...same room was available...perfect...a suite was a bit much for my needs but I was grateful for the space...you should take FOX TV off of your TV line-up and put MSNBC in...there is enough hatred and lies in this world with out adding more by them.
Read more
Review collected in partnership with Best Western
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Lynn Goulet, Guest Services / Front Office at Best Western Plus Rose City Suites
Responded Apr 22, 2023
Dear Guest, Thank you for staying with us, and taking the time to share with us and others about your experience. We use your feedback to ensure we are delivering the superior experience we want for our guests. Your enthusiasm about being in the same room when unexpectedly having to return, is valuable feedback for us. We hope you'll have stay with us again if you are in the area again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I believe that the most important factor about an enjoyable hotel stay is the interaction with hotel personnel. The Front Desk staff, kitchen managers and housekeeping crew met and exceeded my every wish and want.
Read more
Review collected in partnership with Best Western
Date of stay: November 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lynn Goulet, Guest Services / Front Office at Best Western Plus Rose City Suites
Responded 3 weeks ago
Hugh P Thank you for being our guest and taking the time to leave a review about your stay and your experience with our team members. We appreciate your feedback because we do strive to offer each and every guest a superior customer service experience. We hope you'll have the opportunity to stay again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I must express that this has been the most disappointing hotel experience I've ever encountered. Our hockey team was in a tournament, and the coach chose this hotel after conducting careful comparisons. I must acknowledge that the room facilities and cleanliness were quite impressive. However, allow me to elaborate on the breakfast experience the following morning, which left much to be desired for both us hockey parents and the children. Their discourtesy wasn't limited solely to the adults; they didn't hesitate to display it towards the 11-year-olds as well. What took us by surprise was the breakfast staff making impolite comments and openly mocking individuals from different backgrounds. I can responsibly say that this is a statement with serious racial discrimination.It was, quite frankly, quite shocking. None of us expected such behavior from hotel staff. Subsequently, when we raised our concerns with the assistant manager, she did offer an apology. Regrettably, as we suspected, the following morning, when she confronted those responsible, they vehemently denied any wrongdoing and displayed no genuine remorse for their discourteous service. Allow me to state unequivocally, my friend, that this was undeniably the worst hotel experience I have ever had.…
Read more
Review collected in partnership with Best Western
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lynn Goulet, Guest Services / Front Office at Best Western Plus Rose City Suites
Responded 5 weeks ago
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. We have reviewed this incident with those team members and have reminded them, along with all team members, that as a company, we do not accept any actions or statements that would make our guests feel uncomfortable or unwelcomed. We apologize again that you did not have a good experience with our breakfast team. We have used the feedback you gave us & implemented improvements to ensure we offer a better experience for guests in the future. We sincerely apologize and strive to offer superior guest experiences.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel for visiting Niagara region. Close enough to all attractions for a much more reasonable price. Very good breakfast included. Rooms are spacious and very clean. All and all a wonderful experience.
Read more
Review collected in partnership with Best Western
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lynn Goulet, Guest Services / Front Office at Best Western Plus Rose City Suites
Responded Oct 25, 2023
Juergen, Thank you for being our guest and taking the time to leave a review about your stay. We value your opinion and appreciate your feedback. We're so glad to know you enjoyed the breakfast and found the rooms very spacious and clean. We hope you'll have the opportunity to stay with us again. Warmest Regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great staff...very friendly! Really nice suites...everything you could possibly need in the rooms. Beware paper thin flooring and walls, you WILL hear your neighbours if you they are occupied! Bring a Firestick or plug-in device...only basic cable offered with NO sports networks, if you're looking to catch a game before bed!
Read more
Review collected in partnership with Best Western
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lynn Goulet, Guest Services / Front Office at Best Western Plus Rose City Suites
Responded Oct 3, 2023
Dear Guest, Thank you for staying with us and taking the time to leave a review about your stay. We're so glad you enjoyed the guest suites and service from our team members. We do apologize you were disturbed by other guests during your stay. We do offer cable, which features a few Sportsnet, Golf and TSN stations, we apologize that your preferred station was not available to you. This is great feedback for us. We do hope you'll consider us for another stay if traveling to the area.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would have to assume that the mattress would have been 30 years old based on the sag in the middle. You could see valley down the middle of the bed right through the bedspread. I felt like I needed to tie myself to the night table to keep from falling in. This is my second stay in this hotel in two years and the mattresses were terrible both times. When I mentioned it to reception I was't offered any discount on my TWO HUNDRED AND EIGHTY DOLLAR bill. I am 65 years old an 3 days later my back is still crippled!! The least I should expect for that kind of money is a decent bed. TERRIBLE!!!
Read more
Review collected in partnership with Best Western
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lynn Goulet, Guest Services / Front Office at Best Western Plus Rose City Suites
Responded Oct 3, 2023
Mr. Petruzella, We thank you for staying with us and taking the time to share about your experience. We do apologize you had a bad night sleep due to the mattress. After your departure, the agent did apply a discount to your stay, however without an email on your account, there was no way to update you after you departed. You will see this difference on your credit card bill in comparison to your receipt. We have been regularly changing mattresses and we'll be sure to get this one replaced as well. We apologize again and hope you will considering staying with Best Western Rose City Suites in the future so you can have a better experience, a good night sleep. Sincerely,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
i would recommend this hotel to anyone especially those who like a biking trail. The trail is right behind the hotel. Friendly staff, large breakfast selection. Comfortable beds, large rooms. Easy check in and checkout. You won't be disappointed if you stay here.
Read more
Review collected in partnership with Best Western
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lynn Goulet, Guest Services / Front Office at Best Western Plus Rose City Suites
Responded Sep 5, 2023
Mary Thank you for staying with us and taking the time to leave a review about your cycling trip experience with us. We're so glad to read you enjoyed everything about your stay, and that you would recommend us. We hope we can see you here again soon for another cycling trip! Warmest Regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were very pleased with the friendly service and lovely, comfortable rooms. It was a great experience and would highly recommend. We had stayed at this location before but hadn't been back for a few years due to travel restrictions. We were very pleased to see that the high standards we had encountered on previous stays were still present. We will be back!
Read more
Review collected in partnership with Best Western
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Lynn Goulet, Guest Services / Front Office at Best Western Plus Rose City Suites
Responded Jul 28, 2023
Dear Guest, Thank you for taking the time to leave a review about your most recent stay. We're so happy to have you back now that the travel restrictions are lifted. Sharing what you liked about your stay ensure us that our staff are continuing to offer our guests that superior level of customer service we want for our guests. We hope you'll travel and stay again soon. Warmest Regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 4 months because of a fire in our apartment....staff always went above and beyond for us ! Very friendly...clean...good location....nice view of the canal at back. Very comfortable beds !
Read more
Review collected in partnership with Best Western
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lynn Goulet, Guest Services / Front Office at Best Western Plus Rose City Suites
Responded Jun 29, 2023
Sherry, Thank you for being our guest and for taking the time to leave this review. We are happy to have been your home away from home during a time which was likely very stressful for you. We strive to provide our long term guests, like yourself, and our short term guests with the same friendly service every day of their stay, and your review affirms to us we are accomplishing goal. Thank you for staying with us and wish you all the best in the future. Sincerely,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Welland area.
PRICE RANGE
C$155 - C$190 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western welland, welland best western
FORMERLY KNOWN AS
BEST WESTERN PLUS Rose City Suites
LOCATION
CanadaOntarioWelland
NUMBER OF ROOMS
68
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingBest Western Plus Rose City Suites - UPDATED 2023 Prices, Reviews & Photos (Welland, Ontario) - Hotel - Tripadvisor
Frequently Asked Questions about Best Western Plus Rose City Suites
Which popular attractions are close to Best Western Plus Rose City Suites?
Nearby attractions include Welland Museum (1.1 km), Rex Hotel (0.7 km), and Welland Amphitheatre (1.1 km).
What are some of the property amenities at Best Western Plus Rose City Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Best Western Plus Rose City Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Plus Rose City Suites?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Best Western Plus Rose City Suites?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Rose City Suites?
Conveniently located restaurants include Benedict's, Blue Star Restaurant, and Cool Licks Ice Cream Parlour.
Are there opportunities to exercise at Best Western Plus Rose City Suites?
Yes, guests have access to a fitness centre during their stay.
Does Best Western Plus Rose City Suites offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Best Western Plus Rose City Suites?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Best Western Plus Rose City Suites?
Many travellers enjoy visiting Courthouse, Welland (1.5 km).
Is Best Western Plus Rose City Suites accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.