Clean & comfortable room! Staff were so kind, and really cared about our stay. Breakfast was well stocked, hot, and clean. Internet worked as expensive expected. Probably one of the best hotel stays we’ve had in recent years. Would 11/10 recommend.
Its my first stay at a hotel after covid happened and was extremely pleased at the level of detail and cleanliness of this hotel. The remote controls for the tvs were changed to ones that could easily be sanitized. The room itself was neat and tidy and very clean in appearance. A modified breakfast was available for pickup in the morning that consisted of prepackaged muffins, pastries and breakfast sandwiches which were pretty good. I would stay here again. Its easy to get from the hotel to Port Colborne and Niagara Falls and Niagara on the Lake are all short drives away. The only comment is that there are no restaurants close to the hotel, you must drive to other locations in Welland to find a restaurant but no more than 10-15 minutes away.
We stayed at the Beat Western Rose City Hotel for my daughters wedding. We were all able to check in early. The rooms were big, clean and fantastic. The staff from the front desk to housekeeping were the friendliest staff I’ve ever met. They were all happy and couldn’t do enough for us. I would highly recommend this hotel to anyone.
Beds and room comfort first rate! Employees were helpful, pleasant, great southern Ontario hospitality. Stayed in Room #305, quiet back of hotel, great sleep AND wonderful walking, biking trail backs onto the river - boats, picnics, am jog or evening stroll! Bonus prize! Would give it a 5, along with other BW plus properties, if there was a swimming pool after a long hot basketball tournament.
Not COVID aware. Staff were not wearing masks. Guests in public areas were not wearing masks. Breakfast food was exposed to guests not wearing masks. Food delivery person was allowed access to elevator without wearing a mask. Room was fine and clean. Staff was good at checking. They were just lax about disease prevention.
Great hotel right off the Welland Canal trail. Suited us very well. Pleasant and caring staff. Close to walking trail on Merritt Island. Would definitely stay here again. Lots to see on the canal in the summer months.
We had to stay in Welland for a few days this past week. I needed to book several rooms over three days. I had to make several adjustments to our initial booking. The front desk staff were thorough, accurate, understanding and friendly during every discussion. Once at the hotel, every staff member was friendly and helpful, We're going back to the Best Western for our next trip to Welland.
We needed to stay in town for a family funeral. The hotel staff was very accomodating and helpful. I called ahead to inquire about an early check-in so that we could change and prepare ourselves for the funeral and the staff was very understanding and accommodating, making this to happen for us. The room was clean, cozy and well-equipped and the beds were very comfortable. We were thrilled with our stay!
Convenient location. Super clean, great smelling hotel. Plenty of parking. One of the most helpful, friendly staff members I've ever encountered. Somewhat pricey but unless you travel to Niagara Falls you won't find anything cheaper..
I stay at this hotel during our winter work season. My room was basically a small apartment with everything you need. Very clean, great staff that will go above and beyond to do the best they can to make your stay that much more enjoyable
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