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Courtyard Waterloo St. Jacobs

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Traveller (110)
Room & Suite (71)
Dining (1)
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Overview
  • Excellent60%
  • Very good29%
  • Average6%
  • Poor3%
  • Terrible2%
Travellers talk about
“farmers market”(40 reviews)
“front desk”(54 reviews)
“outlet mall”(35 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
3 Star Hotel
All hotel details
Additional information
Offers from Courtyard Waterloo St. Jacobs
Special Offer: Member Rates
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Offers from Courtyard Waterloo St. Jacobs
Special Offer: Member Rates
Hotel deals
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Reviews (399)
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226
114
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All reviewsfarmers marketfront deskoutlet mallst jacobsrecommend this hotelplayhouse theatrevery nice hotelshort driveroom was spaciousbusiness hotelking suitebooked this hotellots of parkingright next doormarriottlillyfireplace
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21 - 25 of 392 reviews
Reviewed January 18, 2018 via mobile

I've stayed at this hotel several times over the past year or so and have been pleasantly surprised that everyone working here seems to really like their jobs, from housekeepers to front desk staff to the bistro workers. They consistently strive to make you feel...More

Thank Brad S
Response from Ryan P, Operations Supervisor at Courtyard Waterloo St. JacobsResponded January 21, 2018

Dear Brad S, thank you so much for your feedback, and we are pleased you have experienced the quality of service we are proud of here at the Courtyard Waterloo. Thank you for making us your home away from home, and we look forward to...More

Reviewed January 17, 2018

We had such a great experience at this hotel. Ended up staying at this hotel because our Ringette Assocation booked us at another hotel that was 40 dollars more a night. We arrived at the hotel, got an upgrade by the staff at the front...More

1  Thank matdiesop
Response from Ryan P, Operations Supervisor at Courtyard Waterloo St. JacobsResponded January 21, 2018

Dear matdiesop, We are pleased you had a great experience with our hotel and staff, and we hope we may welcome you back again the next time you or your group visit the Region of Waterloo. Sincerely yours, Ryan P.

Reviewed January 14, 2018 via mobile

Upgraded me to room with fireplace and jacuzzi at no extra cost. No complaints on anything. Great bed etc. Advised on restaurants nearby. Got great advice. Free parking and close to University for my meetings the following day.More

Thank BarreMP
Response from Ryan P, Operations Supervisor at Courtyard Waterloo St. JacobsResponded January 21, 2018

Dear BarreMP, Thank you for taking the time to offer us your feedback, and we are pleased you enjoyed your upgraded room. Our Jacuzzi suites are very popular among our regulars, especially with the fireplace during the cold. We hope to welcome you again the...More

Reviewed January 10, 2018

We stayed here in July and the service was amazing , the restaurant had great breakfast and the Hotel staff were very helpful with directions to St Jacobs and ideas on other things we could do in area.More

Thank franklean1
Response from Ryan P, Operations Supervisor at Courtyard Waterloo St. JacobsResponded January 14, 2018

Dear franklean1, Thank you greatly for your feedback, and we are please you found our staff Amazing, something which we are very proud of here at the Courtyard Waterloo! We hope to welcome you again soon when you next visit the St. Jacobs area, Sincerely...More

Reviewed January 6, 2018

3 story hotel, with friendly, helpful staff through the hotel. Good wifi. Nice 'Bistro' just off the lobby with lots of choices, including healthy made to order meals. Bistro staff very accommodating. My only negative comment or suggestion, is to update and replace bathroom towels....More

Thank 28_apg
Response from Ryan P, Operations Supervisor at Courtyard Waterloo St. JacobsResponded January 10, 2018

Dear 28_apg, thank you for providing us with your comments, and we are pleased you had a Charming stay with us. Guest feedback is very important to us, and we are indeed upgrading our bath linens very shortly, as well as other room amenities. I...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$108 - US$195 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$108 - US$195 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (110)
Room & Suite (71)
Dining (1)
Business Centre & Event Rooms (1)
Questions & Answers
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AlexandriaDan
November 5, 2017|
AnswerShow all 10 answers
Response from mard1 | Reviewed this property |
I found the mattress to be firm and comfortable. I also have back problems and slept well.
1
Vote
solterra2014
September 8, 2017|
AnswerShow all 7 answers
Response from Onsenhunter1 | Reviewed this property |
No, no pets. Haven't been there since November, most of the senior staff have changed :-(... but its still a great hotel!! (And its only a courtyard!... you'd never know it! Its nicer!)
0
Votes
Elizabeth D
October 15, 2016|
AnswerShow all 6 answers
Response from Onsenhunter1 | Reviewed this property |
Its a small, personal size brewer - 4 cup maybe? - with supplied coffee packets. Go the the bistro in the Lobby and get a Starbucks!
0
Votes
Room Tips
"We like ground & double beds. Was able to accommodate our request"
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"away from elevator is nicer."
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"The rooms with fireplace and Jacuzzi are well worth the tiny bit extra they cost."
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"room with the fireplace overlooking a field was nice"
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