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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs

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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs
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304 Reviews from our TripAdvisor Community

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Showing 303: English reviews
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Ottawa, Canada
Reviewed 5 days ago NEWvia mobile

Great hotel. Fantastic room, very quiet, wonderful service, loads of great amenities in king suite, and great value! Outstanding housekeeping. Very friendly staff and scent-free — a definate bonus. Will definitely return.

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Helpful?
Thank JMartell48
Toronto, Canada
Reviewed 27 February 2017

So I booked this on their website and booked firm - it wasn't until after I got my confirmation I was alerted that the pool was closed. The Manager gave me some extra hotel points for the inconvenience. The staff was amazing - everyone was friendly and happy. Very convenient location - you can walk to market and outlet as...

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1Thank Elizabeth M
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear Elizabeth M, Thank you for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from...

canada
Reviewed 18 February 2017

Located across from St. Jacob's Market. Clean, modern hotel. Very accomodating staff. Affordable, nice and close to the University for visiting kids at school. Decent breakfast is included in your stay. No complaints.

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Helpful?
Thank lpic
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear lpic, Thank you for taking the time to share your recent experience with other visitors! Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown...

Caledon, Canada
Reviewed 13 February 2017 via mobile

Excellent staff, friendly and very helpful with check in and local eateries. Room was spotless and the several different pillows was a nice touch. Given the choice of soft medium and firm. Always nice to have options:)

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Helpful?
Thank kenlindamac
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear kenlindamac, Thank you for taking the time to share your recent experience with other visitors! We love hearing great feedback regarding the fantastic service our team carries out. Whether it is making dinner reservations for/at any of Waterloo’s finest restaurants or assisting a disabled guest to their vehicle, our entire staff always strives to go the extra mile to...

Ottawa, Canada
Reviewed 6 February 2017 via mobile

Beds and rooms are clean. Breakfast is good, location is 10 min away from downtown, and 10 min away from the university. It's also surrounded by different restaurants. Free parking. Good place to stay in!

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Helpful?
Thank dima d
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear dima d, Thank you so much for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes...

Ottawa, Canada
Reviewed 1 February 2017

Nice spot, decent restaurant next door, lots of stuff nearby. Rooms and Hotel very clean. No place to sit outside, they have a patio facing the road but no chairs. Breakfast was normal HIE Breakfast and was well kept nothing was empty when I was there and there were alot of people having breakfast.

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Helpful?
Thank Dar x
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear Dar x, Thank you for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from...

St. Jacobs, Canada
Reviewed 26 January 2017

We had a very enjoyable stay! The rooms were very clean and spacious. The front desk staff were amazing-especially Amanda! She was ALWAYS busy helping guests - very professional and so nice! She should definitely get a raise or promotion! We will definitely stay there again!

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Helpful?
Thank pamelamB9871XN
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear pamelamBp871XN, Thank you for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown...

Pelham, Canada
Reviewed 3 January 2017

We stayed there as part of a 3 night stay for a self made long weekend at the end of November, to do a little Christmas shopping, to see 2 plays in the area, and do a little antiquing. we liked the idea of the pool so that was one of the reasons we picked this hotel, along with its...

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Helpful?
Thank AmandaandAlex
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear AmandaandAlex, Thank you for taking the time to share your recent experience with other visitors. We greatly appreciate your feedback as it helps us to enhance our ongoing service for all visitors. Waterloo Region hosts numerous sporting events and tournaments throughout the year therefore from time to time there are sports teams that do stay at our hotel. These...

London, Canada
Reviewed 28 December 2016

This Holiday Inn is a great place to stay. The rooms are spacious, clean and modern. The staff are friendly and helpful. We especially enjoyed the location because we could walk to the market, the outlet mall, the theatre and Jack's restaurant next door. Our family was delighted with the tasty breakfast that was included with our room reservation. We...

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Helpful?
Thank SMSON
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear SMSON, Thank you for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown...

Reviewed 26 December 2016

Rooms are all Suites (very nice).Entry Hotel Team not only meets your needs but does everything they can to exist them.5-7 pm small meal is a nice touch. Hotel Team treated my service dog with respect and kindness.

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Thank Bob L
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear Bob L, Thank you for taking the time to share your recent experience with other visitors! We love getting to know our guests and having a close relationship with them - whether it’s short conversations regarding the weather or how your day was. This is why we’ve started our Manager’s Reception Event every Tuesday Night from 5:30pm until 7:00pm....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our hotel will feature a free complimentary Express Start Hot Buffet Breakfast which is an ideal way to start each day for your group featuring two hot items daily – omelets with cheese or scrambled eggs, sausage or bacon, and biscuits, plus much more. Our hotel features free outdoor parking available on site and an indoor saltwater pool, with a kid’s play area, available to relax in after a long day. Our 100% smoke free guest rooms are very spacious and feature a small fridge, 42” flat screen TV, coffee maker, microwave, iron & board, in room safe, full cable, and pay per view movies. Each of our guest rooms also feature exclusive Bath & Body Works soaps, shampoos, and lotions.Our hotel is conveniently located directly across from the St. Jacobs Factory Outlet mall and St. Jacobs Farmers Market, which features fresh foods daily. For dining experiences Jack’s Family Restaurant is only a short walk from the hotel, and for other dining experiences our friendly and courteous staff is always excited to help and give great suggestions.Within our hotel we have an extensive fitness area with new cardio and weight training equipment, guest laundry services, and 2 elevators for your convenience. We also have 1200 square feet of meeting space ideal for any corporate function or event. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Waterloo - St Jacobs

Address: 14 Benjamin Rd, Waterloo, Ontario N2V 2J9, Canada
Region: Canada > Ontario > Region of Waterloo > Waterloo
Price Range: $130 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Waterloo - St Jacobs 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Waterloo - St Jacobs staff and other travellers.
6 questions
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Questions? Get answers from Holiday Inn Express Hotel & Suites Waterloo - St Jacobs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask if there are large groups ahead of time and requst rooms on higher floors that the parties”
AmandaandAlex, 3 Jan 2017 | Read review
“All Rooms Good, have stayed there 3 times in the last 2 months with family and wife.”
boblJ7302HN, 26 Dec 2016 | Read review
“Accessible rooms have more space”
Skyllful, 16 Oct 2016 | Read review
“We stayed on the 3rd floor near the rear of the hotel. It was quiet with no noise from the road.”
BeachBaby5515, 2 Oct 2016 | Read review
“Best place for a Biz trip. Just do it.”
TonyD_80202, 18 Sep 2016 | Read review
5 of 5