Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel

Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel

14 Benjamin Road Farmers Market Road, Waterloo, Ontario N2V 2J9 Canada
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Traveller (107)
Guest Room
Room & Suite (88)
Grab & Go Breakfast
Dining (31)

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Avg. C$194 /night, 2/15 - 2/16
C$235
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About

#4 of 8 hotels in Waterloo
4.7 of 5 bubbles
Location
4.5 of 5 bubbles
Rooms
4.2 of 5 bubbles
Value
4.7 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.6 of 5 bubbles
Sleep Quality

Welcome to the Award-Winning Holiday Inn Express & Suites - Waterloo/St. Jacob's.We are located in the heart of Southern Ontario and just steps to the St. Jacob's Farmer's Market, Antique Market, and Factory Outlet Mall. We are just over an hour west of Toronto and our hotel is only a short drive from the Region of Waterloo International Airport (YKF). We are one of the closest hotels near RIM Park as well as the University of Waterloo, Wilfrid Laurier University and Conestoga College.

Travelling for business? Our tastefully appointed and fresh new hotel in Waterloo has Free Corporate Shuttle Service Mondays thru Fridays to several major world-leading companies such BlackBerry, Google, OpenText, NCR, Home Hardware, AGFA Healthcare and Manulife, Sunlife. Join us also for our Manager's Reception every Tuesday evening. Meet the staff and other guests and enjoy complimentary appetizers and beverages on us.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Snack bar
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Allergy-free room
Air conditioning
Housekeeping
Safe
Iron
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
HOTEL STYLE
Classic
Family
Languages Spoken
English, French, Spanish, German and 3 more
Hotel links

Location

14 Benjamin Road Farmers Market Road, Waterloo, Ontario N2V 2J9 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 72 out of 100
72
Toronto Pearson Intl Airport
77.2 km•
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Kitchener-Waterloo Regional Airport
15.3 km•
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Traveller rating
  • 290
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  • 29
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  • 19
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Detailed Reviews
Taron66 wrote a review Sep 2024
Amherstburg, Canada
5.0 of 5 bubbles
This location is ideal when visiting K-W. It’s within walking distance to the St. Jacobs farmers market, the staff is friendly and very helpful. It is clean, and extremely comfortable. The breakfast included egg bites which were awesome. The location is close to main roads to get you where ever you need to go but yet in a very quiet area. I highly recommend this holiday inn location.
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Date of stay: September 2024Trip type: Travelled on business
Room Tip: There aren’t a lot of restaurants close by. There are 2 within walking distance.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
carlininwindsor wrote a review Mar 2023
Windsor, Canada
Hotel's Favourite
5.0 of 5 bubbles
Excellent service! The rooms are spacious, well-decorated, and clean. The staff is very attentive. Breakfast is wonderful!

Only down side --- they don't let anyone eat in the lounge area except at breakfast. When you are travelling with a team large enough that most restaurants can't accommodate, having a spot for everyone to eat their take-out meal is really appreciated. Yes, we could have reserved a room for this in advance, but we did not anticipate this issue.
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Date of stay: March 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jal747 wrote a review Feb 2022
Toronto, Canada
4.0 of 5 bubbles
We booked a room with king sized bed and jetted tub. The tub is nice, but the ventilating fan on top of the tub is way too loud. The separate shower has bottles of shampoo, conditioner and shower gel on the wall, which is nice. But I personally prefer one time use bottles during COVID for hygienic reasons.

This hotel is right across the St. Jacobs Farmers Market and St. Jacobs Outlet Mall (only got a few stores). We stayed on Sunday so the market is closed. There's a restaurant (Jack's) literally steps away from the hotel. We had a nice dinner there.

We stayed here because the breakfast buffet is back at this hotel. We haven't had a breakfast buffet since COVID started, so it was great to have it again! Breakfast included egg omelette (with bacon, red peppers, etc.), sausages, bacon, warm cinnamon buns, muffins. Usual juice and coffee, they even have grapefruit juice. We had fun with the pancake machine.
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Date of stay: February 2022
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Naushad Ismail, Owner at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel
Responded Mar 16, 2022
Dear Jal747, Thank you for taking the time to share your recent experience with us! I am glad to hear that our "Hotel's Location and Buffet Breakfast" played an important role to make your stay a comfortable one with us. Your feedback is extremely important to us and will be used to make the necessary improvements for your next visit. Our entire staff always strives to go the extra mile to enhance the total guest experience. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites– Waterloo/St. Jacobs
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Roger S wrote a review Oct 2023
3.0 of 5 bubbles
We have stayed at this Hotel for the past 3 years. The Hotel was top notch but is now looking very tired. The staff were excellent but there Hotel is in dire need of renovations and upgrades. The money they are asking for the rooms does not come close to the quality of accommodations they are providing.
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Date of stay: October 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Perfect if you are visiting the market but accommodations are not good value for your money.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel
Responded Nov 4, 2023
Hello Roger S, Thank you for your recent stay at Holiday Inn Express & Suites Waterloo - Saint Jacobs Area and for sharing your feedback. We appreciate your business and making IHG Hotels & Resorts a part of your travel. We strive to be the best Holiday Inn Express, but I'm sorry to learn about what happened. We take feedback seriously, and I have shared your comments with our hotel management to address this immediately. I'm confident they will take steps so it won't happen again. Your loyalty is important to us. We hope you choose IHG Hotels & Resorts for your future travels. Sincerely, Jenilyn J. Case Manager IHG Hotels & Resorts Service
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Bee wrote a review Jun 2024
Hepworth, Canada
2.0 of 5 bubbles
Had higher expectations from the holiday inn brand at this location. Very weird furniture layout for the size of furniture in king room. This franchisee has cheaped out wherever they could. Not replacing broken toaster, carafe, missing clock, juice machine, office chair fabric worn, thread bare bath mat……Breakfast was not the same as other locations, no bacon, milk…….paper cups which are not the insulted that seem to be standard. The elevator was very bouncy feeling and there was a warning that there would be a 5000.00 charge for anyone jumping in the elevator ?? Seemed like a money grab for them not repairing the elevator. Notice in breakfast area that there would be no gathering there as there were rooms available to rent. Didn’t seem overly inviting. Will not return to this location.
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel
Responded Jul 1, 2024
Hello OnAir23264418644, We appreciate your feedback. It’s great to hear from our valued guest. Thanks for your loyalty and thanks for staying with our Holiday Inn Express And Suites. We always ensure the best hospitality in town. I am sorry about the issues you had during your stay. I will be sharing your feedback with hotel management for review. We hope to regain your trust and confidence in our service. Stay Safe! Carl J. eMedia Coordinator IHG Hotels and Resorts Service
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Excursion618757 wrote a review Oct 2022
1.0 of 5 bubbles
After returning home from my stay, I realized that I had left my wedding rings in the hotel room. I called the hotel right away to ask them to check. They said someone would check and they would get back to me. After 2 hours my call had not been returned so I called them back. They said they had not been able to find them even though 2 people had checked (including the shift supervisor who was 'not available to speak to me'). After dodging my questions and the call mysteriously 'dropping', I called back to ask them if they could hold off clean the room and asked if I could check the room myself. About 10 minutes later, they called back to say my rings had been found. The next day, the manager called in response to a message that I had left the previous day. When I shared my query around how the rings suddenly were 'found' once we told them we were coming in person, he questioned why I hadn't immediately just gotten in the car (to drive 1 1/2 hours one way) to come and find the rings, saying that 'common sense' would say I should have done this. I found this to be a very disrespectful approach to customer service.
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Date of stay: October 2022
1.0 of 5 bubblesRooms
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel
Responded Nov 1, 2022
Hi Excursion618757, Thank you for choosing our Holiday Inn Express & Suites Waterloo - St. Jacobs Area as your travel partner and for sharing your hotel experience. We make sure that our guests receive the best hospitality and service. I'm sorry about the issues you've encountered with us. Rest assured, I have shared your comments with the hotel management for review and service enhancement. I sent a private message to you for more details. Your business and visit are appreciated. We all look forward to serving you again so we can provide a better experience. Warmest regards, Roshelle D. Case Manager IHGService
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Michelle H wrote a review Jul 2023
5.0 of 5 bubbles
We stayed at this hotel and can honestly say it was one of the best domestic hotel experiences we have had in a very long time. From check-in to check-out, the customer service was top notch.  When we returned from our evening out last night, there was no parking onsite so we had to park across the road in the plaza. The security person assured my husband it was fine and to not worry.  While I waited for my husband to return, the front desk agent noticed I had a pizza box. He asked if I would like a couple of plates.  He went above what we expected. (It’s the little things that matter)

The hotel was spotless and the room very well kept and cleaned.

Thank you for a wonderful evening! Kudos to the team that was working between 1:00 p.m. July 8th to 9:00 a.m. July 9th.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kim G wrote a review Oct 2020
5.0 of 5 bubbles
We had a lovely stay. The bed was comfortable. The pillows were great, I am trying to convince Management to sell me two. The room was clean. The housekeeping staff only enters the room at your request and for only what you require ie garbage removal, more towels etc. The pool is heated and has a bubbling feature which is therapeutic. The pool is limited to a maximum of 10 people and you must book your slot. There is a limited hot breakfast that you may order
(it is not self serve). The location is great. Just down the road from the village of St. Jacobs with it’s lovely unique shops. Just across the road from the outdoor market which is open Thursday and Saturday year round and which not be missed! We will be back next year.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Naushad Ismail, General Manager at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel
Responded Oct 17, 2020
Hello kimgwindsor, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. Our indoor heated pool is always a guest favorite. Guests appreciate our kids play area with dumping bucket stations. It is ideal for the young and young at hearts. Our complimentary hot breakfast is a great way to start your day. The new additions of Turkey Sausage, Greek Yogurt, and a Hot Cereal Station are an excellent complement to the scrambled eggs, pancakes, and freshly baked muffins. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs
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Donna H wrote a review Oct 2021
5.0 of 5 bubbles
Very friendly and clean . The staff was great friendly and helpful. They did everything to ensure guests and staff are safe .Food was good and one young lady was very kind to try and help me because I have a cane plus a brace on my left hand . I have never been help like that before she was so sweet to be so helpful. In the elevators had a sign saying when the most people are in the breakfast area . The rooms were very comfy and clean . We have stayed there before and we always enjoyed it there . Unfortunately beyond their control people smoked in the parking lot beside our car and one rude person took off their mask then disposed of it by our car . It did get cleaned up .Thus because our car was beside a pillar people would dispose of trash there and not in the refuse cans that are there . Otherwise you can't say anything bad about the hotel just cause the public refuse to put trash in the proper place . I gladly recommend this hotel because they go out of the way to be careful of everyone's safety and are very clean, kind.
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Date of stay: September 2021Trip type: Travelled with family
Room Tip: Remember they are trying to keep everyone safe including you and staff .
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Naushad Ismail, General Manager at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel
Responded Oct 20, 2021
Dear Donna H, Thank You for the 5 star review and thank you for sharing your experience with us! We love hearing great feedback regarding the fantastic service our team carries out. I am glad to hear that our "Friendly and Helpful Staff and our Complimentary Hot Breakfast Buffet" played an important role to make your stay a comfortable one with us. Our entire staff always strives to go the extra mile to enhance the total guest experience. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express – Waterloo/St. Jacobs
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B N wrote a review Mar 2023
Orillia, Canada
2.0 of 5 bubbles
We rented a room for the night for 2 people. Got up in the morning to have our shower, shampoo was watered down, as was the body wash too. Getting out of the shower only had 1 towel!!
Breakfast was not run well out of eggs, out off bacon, out of coffee. We understand it is busy but this is their business and should understand the amounts needed to feed their guests without long waits.
On checking out told the desk about our troubles, I only received a smile and a sorry.
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Date of stay: March 2023
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel
Responded Apr 2, 2023
Hello B N, Hosting your visit is a pleasure for us. We appreciate you choosing our Holiday Inn Express brand for your lodging needs. I hope you had a wonderful time in Waterloo. Thank you for the feedback. I am sorry to learn about your experience. I've sent our management team your comments as a reference for the necessary improvements needed. I hope to get another chance to host your next visit. We promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Hotels & Resorts Service
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…
Answer from Naushad
Guelph12 contributions
All guestrooms have a fridge and microwave for your convenience.
Answer from Naushad I
Toronto, Canada
Hello Natalie012, Thank you for your message. Our Hot Breakfast is open daily from 630am to 1000am, however currently an attendant will get the items for you and you can enjoy them in the Dining Room or take them back to your Suite. The Indoor Heated Pool and Splash Pad is fully open daily from 6am to 10pm. You have a 45min time to use it on a daily basis. Please reserve your space with the Front Desk team no earlier than 24hrs prior to your arrival. We look forward to seeing you.
beatroot asked a question Aug 2017
Port Colborne, Canada36 contributions31 helpful votes
good evening..do u have a nite time bar at your hotel.
Answer from Naushad
Guelph12 contributions
hello..thank you for inquiry. unfortunately we do not have a nite time bar. see you soon
walt d asked a question Aug 2015
Welland, Canada
is the hotel pet friendly?
Answer from Naushad
Guelph12 contributions
Only service animals.
walt d asked a question Aug 2015
Welland, Canada
Hi, just want to know if the hotel is pet friendly?
Answer from Elaine P
Niagara Falls, Canada223 contributions61 helpful votes
Not really sure, best to contact the hotel directly.
Taron66 wrote a tip Sep 2024
Amherstburg, Canada106 contributions74 helpful votes
5.0 of 5 bubbles
"There aren’t a lot of restaurants close by. There are 2 within walking distance."
Read full review
Stella Maris A wrote a tip Jun 2024
1 contribution
4.0 of 5 bubbles
"The pool is not much big"
Read full review
vulpecula wrote a tip Apr 2024
toronto, canada71 contributions77 helpful votes
4.0 of 5 bubbles
"Book your pool times in advance. Walk to the market. "
Read full review
Roger S wrote a tip Oct 2023
3 contributions
3.0 of 5 bubbles
"Perfect if you are visiting the market but accommodations are not good value for your money."
Read full review
Sightseer615026 wrote a tip Jul 2023
3 contributions4 helpful votes
1.0 of 5 bubbles
"Stay away dirty place"
Read full review
…
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PRICE RANGE
C$152 - C$224 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioRegion of WaterlooWaterloo
NUMBER OF ROOMS
103
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel - UPDATED Prices, Reviews & Photos

Frequently Asked Questions about Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel
Which popular attractions are close to Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel?
Nearby attractions include St. Jacobs Country Playhouse (0.2 km), St. Jacobs Farmers Market (0.3 km), and Market Road Antiques (0.1 km).
What are some of the property amenities at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel?
Conveniently located restaurants include The Crazy Canuck, Jack's Family Restaurant, and The Fritter Company.
Are there opportunities to exercise at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel have airport transportation?
Yes, Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Waterloo - St. Jacobs Area, An Ihg Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
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