Delta Hotels by Marriott Waterloo

Delta Hotels by Marriott Waterloo

Bed
Traveller (100)
Accessible Bathroom - Roll-In Shower
Room & Suite (55)
Proof Kitchen + Lounge
Dining (11)

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About

4.5
#2 of 8 hotels in Waterloo
4.6 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Set in the heart of uptown, Delta Hotels Waterloo brings together a blend of fashion and functionality that grants visiting families and professional educators premier access to both the University of Waterloo and Wilfrid Laurier University. With our ideal location in Waterloo, Ontario, guests can enjoy our close proximity to Centre in the Square, the city of Kitchener, RIM Park, and St. Jacob's Market. Finish off a day of exploring the vibrant area by relaxing in our stylish rooms and suites that boast modern décor, free Wi-Fi, room service, and Smart TVs with Netflix access to make the most of your getaway. Accentuate your Ontario, Canada dining experience at Proof Kitchen & Lounge, our contemporary restaurant serving locally inspired cuisine. You can end your evenings with our craft beers, premium wines, and handcrafted cocktails. Planning a special occasion? Turn your vision into reality with our catering options, AV equipment, and six flexible event spaces. At Delta Hotels Waterloo, delight in trendy comforts and memorable experiences.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Valet parking
Paid public parking on-site
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Happy hour
Wine / champagne
Vending machine
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Kitchenware
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English, French
Hotel links
Special Offer:Earn points toward free nights.

Location

110 Erb St W, Waterloo, Ontario N2L 0C6 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 68 out of 100
68
Toronto Pearson Intl Airport
76.5 km
See all flights
Kitchener-Waterloo Regional Airport
12.1 km
See all flights
437Reviews9Q+A73Room tips
Traveller rating
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  • 132
  • 28
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  • 8
Time of year
Traveller type
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Detailed Reviews
AnLil wrote a review Jan 2020
913 contributions559 helpful votes
4.0 of 5 bubbles
Waterloo is a university town, and this hotel can capitalize$ on that. Considering only a recreational centre and Erb Mennonite or school were in the vicinity, I did not expect the hotel’s price and busyness: buses of wedding and sports team members checked in around the same time. The rooms were pretty standard, but with no view. (Lower numbers face the train tracks and parking lot.) Because I anticipated the noisy parties on the second floor and saw pets on Ground, I waited an extra few hours for a room on a higher floor. Pillows and extra sheets were free and a rollaway (or crib) for a fee; there wasn’t a sofa/bed available. You’re a 7-minute drive from East campus and the restaurants near there at University and Phillip. Don’t expect anyplace to dine, except Proof Kitchen on site (with no free breakfast at their tables or sectionals). It was too far in winter to walk to Taco Farm. Nothing around was open, almost midday on Saturday when I checked in with Trish, who handled Front Desk very well on her own! Surprisingly, the advertised Delta rates were also about the same as Fairmont Royal York, where I’d just checked out the day prior from a conference held in downtown Toronto. Still, this Delta has a nice little pool w/hot tub fireplace beside sauna/foosball, and is far better than Holiday Inn. It’s about 40 minutes from here to Hamilton airport and half the time driving to the local airport.
Tip: to save money
CAA members (AAA in the U.S.) can reduce the rate approx. $10 by providing the number. Bonvoy (Marriott) members can save up to an additional $25, plus get free wifi outside the Piano lobby. Reserve room(s) and dining well in advance.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Allison H, Manager at Delta Hotels by Marriott Waterloo
Responded Jan 21, 2020
Dear AnLily, Thank you for staying at the Delta Waterloo and for providing feedback regarding your stay. We hope that you will consider staying with us again the next time that you are in the Waterloo region. Regards, Allison Hedges Director of Rooms
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Milliondollarcure wrote a review Feb 2020
Toronto, Canada58 contributions105 helpful votes
4.0 of 5 bubbles
This is a beautiful modern hotel with spacious comfortable rooms with every modern convenience including motion sensor nightlights in the bathroom and the ability to connect your devices to the tv. There is a decent sized pool for the kids, a small but modern workout room, and a good restaurant that opens at 7 am to serve breakfast. The air system is rather loud and I unplugged the mini fridge for the same reason, but what with the scores of young children bellowing up and down the hall late into the night you will want to bring earplugs or put white noise on your iPad anyway. We were there during a cheer competition and both children and parents seemed to think nothing about yelling up and down the halls until midnight but it was nothing some white noise didn’t fix. The hotel is far better than I expected for the Delta brand and is a definite 5 star for its category.

The parking situation, however, is abominable and they need to fix it ASAP. The covered parking you follow to the end only to find nothing so you have to make an awkward turn at a dead end and try to sidle past incoming cars in a drive too narrow with no pedestrian walk. Same dead end with the outdoor parking. The underground parking is a better bet but again if you don’t find a space you have to try to make a very tight turn as it dead ends at a spot cluttered with furniture with no space to turn. I always managed to find a space in the third place I looked but the entire situation is very annoying And leaves you with a bad 10-15 min each evening. I noticed valet spots but no valet service was offered. Note that the underground parking has an elevator direct to the room floors.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from matthewcottrill, Guest Relations Manager at Delta Hotels by Marriott Waterloo
Responded Feb 19, 2020
Dear Milliondollarcure, Thank you for choosing to stay with us at the Delta Hotels by Marriott Waterloo! We are glad to hear that you enjoyed our spacious and comfortable bedrooms as well as the other hotel amenities. I would like to apologize for the issues that you described as these are not the type of service we strive to provide at the Delta Waterloo. I would also like to apologize for us not offering the Valet Services as this is a feature that we do have at our hotel. Please feel free to reach out to the Hotel and ask for Matthew Cottrill should you want to discuss anything further. We hope to see you again should your travels bring you back to Waterloo! Regards, Matthew Cottrill Guest Services Manager
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itrvl4work wrote a review Sep 2022
Vancouver, Canada94 contributions86 helpful votes
5.0 of 5 bubbles
Check-in was nice, self serve luggage cart, no problem. Parking $12 a day, always spots in the lot close to entrance. They do have EV charging, maybe 2-3 spots?
6th floor room was clean, roomy, beds comfortable. Fridge was empty which is nice for a family. It did not however stay cold because there's not enough ventilation in the bar. Since we had meds that needed to keep cold this was a concern but I left the bar door open about 12" and that fixed the problem, fridge started to get cold. Had to keep the door open the entire stay. Not a big deal. Didn't use the pool or any other amenities. Kids had dinner at the restaurant, no complaints. Location is good if you're visiting one of the universities. What else can I say, highly recommended.
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Date of stay: September 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AveG wrote a review Apr 2024
Whitby, Canada22 contributions1 helpful vote
2.0 of 5 bubbles
I and my wife stayed just for one night. Let me start with positive points. I liked the restaurant and will go there again. We had dinner and breakfast there and I found the food quality and price very good. The service and the staff are also good. Besides the restaurant other things at the hotel considering the price around $400 per night was average or below average. The staff was mixed, some of them were great and some of the very rude. The room was clean in a good size but our room was in the top floor and due to a loud booming noise apparently from the central air conditioning on the roof, we could not sleep well. The hotel atmosphere was like a school hallway since many teenagers were there as sports teams with loud laughing and noise. The pool and hot tub was the worst, you have to book it in advance just for an hour and for entering you need to take a special key form front desk, no fresh towel was there, no one take care of the pool, sauna was cold, hot tub was tricky, sometimes worked and sometimes not. So as a conclusion, I might visit the hotel restaurant again but I don’t think I will stay again since the service is below average and it is pricey.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Delta Hotels Waterloo, Guest Services / Front Office at Delta Hotels by Marriott Waterloo
Responded Apr 15, 2024
Dear Avesta G, I apologize for the inconvenience and disappointment you experienced during your stay. It's apparent that that despite enjoying the restaurant, other aspects of your visit fell short of your expectations. The issues you encountered with the staff, noise disruptions, and inadequate amenities are unacceptable and not reflective of the quality of service we strive to provide. Please know that your feedback is incredibly valuable, and we will take it seriously to improve our operations and ensure a better experience for our guests in the future. Your feedback will be shared with our senior team members ands we will ensure training of our associates on their roles. If there's anything further we can do to address your concerns or if you'd like to discuss your experience in more detail, please don't hesitate to reach out. Sincerely, Nikita Thakur Guest Services Manager
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flowers76 wrote a review Mar 2022
Guelph, Canada73 contributions20 helpful votes
3.0 of 5 bubbles
Our check-in and out was easy, very nice staff. We have stayed here previously and had always had an above average experience, this time we found the hotel dirty and rooms not cleaned to other Delta/Marriott standards. We understand that due to the pandemic staffing shortages have occurred, and this may be the case here. The room was a king sized bed, nice shower/bathroom set up. The pool was busy and the hot tub closed, also the gym appeared closed as well, likely due to COVID restrictions. The main issue was the lack of vaccuming, old nail clippings on the floor and dirt visible. The dresser was very dirty inside so we laid the drycleaning bag under our belongings. There was tape on the ceiling, not sure what that was about. We would stay here again, I am not sure I would seek it out as we did before. Very convenient location to restaurants and shopping.
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Date of stay: March 2022Trip type: Travelled as a couple
Room Tip: Avoid tournament and competition weekends, very busy and noisy.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
elbaron87 wrote a review Jun 2022
Cologne, Germany57 contributions58 helpful votes
3.0 of 5 bubbles
This hotel would merit a good renovation: the rooms are outdated and some efforts could be made to pimp up the hotel.
No housekeeping during my stay and the fitness was closed (not mentioned during the booking).
They add the parking on top of your invoice… knowing you are in Waterloo, not in Toronto.
Disappointing.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melissa Jamieson, General Manager at Delta Hotels by Marriott Waterloo
Responded Jun 6, 2022
Dear elbaron87, Thank you for taking the time to complete a review on your recent stay. We appreciate all feedback as it allows us to continually improve. We are currently renovating our Fitness Center and are so happy it will be re-opening the week of June 27th. Housekeeping service will be returning to all rooms beginning July 4th, however we're always happy to provide service if requested. We are sorry to see your stay wasn't as positive as we would like, and we hope you might have an opportunity to visit again sometime in the future. Sincerely, Melissa
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Not again wrote a review Aug 2021
Cleveland, Ohio1 contribution2 helpful votes
1.0 of 5 bubbles
Stayed at this hotel a few weekends in a row, then asked for a certain room for the next weekend, they said no problem. Got there on Thursday, didn't have the room available I had asked for, gave me another room that the shower leaked badly. Got moved to a different room, two nights later an alarm goes off at 3:00 in the morning. Not a fire alarm, just a generic alarm. Guy at desk tells me it's an alarm saying there is water in the basement. Don't know why I need to get woke up to tell me that when I'm on the 9th floor.

Ask them about laundry service, they say sure, bring your stuff down in the morning. I do and somehow they screw that up and I don't get my clothes back that afternoon and get to wear dirty clothes to work. Finally shows up the next afternoon.

The quality of the rooms really varies, it's a surprise every time. Just seems like a horribly managed property and I will not stay there again.
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Date of stay: July 2021
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: It's a crapshoot
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matthew Cottrill, Guest Services / Front Office at Delta Hotels by Marriott Waterloo
Responded Aug 10, 2021
Dear T9e339s Thank you for taking the time to provide honest feedback about your recent stay at Delta Hotels by Marriott Waterloo. We are truly sorry for the issues and experience that you had while staying with us, this is not typical at al of the service we strive to provide. I have shared your feedback with the entire hotel team to ensure this is an isolated case. This will also be good training review for us as well. We hope that you give us the chance again in the near future. Regards, Matthew Cottrill Guest Services Manager
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Addaline wrote a review Feb 2020
Cambridge, Canada18 contributions47 helpful votes
5.0 of 5 bubbles
My experience at the Delta was incredible from the minute i walked in and was greeted right away from the friendly front desk, to ny housekeepers were just as friendly! The resturant was tasty and the service was excellent. Can not complain. Highly reccomend.
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Date of stay: March 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from matthewcottrill, Guest Relations Manager at Delta Hotels by Marriott Waterloo
Responded Mar 1, 2020
Dear addalinel, Thank you for letting us know about your recent stay with us at Delta Hotels by Marriott Waterloo. We are so happy to here that you received the friendly service that we strive to provide immdeiatly when you walked through the door as well as in the hallways! We hope to see you again soon when your travels bring you back this way! Regards, Matthew Cottrill Guest Services Manager
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J Janics wrote a review Apr 2022
1 contribution
5.0 of 5 bubbles
My son and I popped in just as the kitchen was closing. We were greeted by Janine, who graciously accepted our dessert order and indulged our family’s sweet tooth (creme brulee, one of my wife’s favourite desserts). I know it can be a bother for the kitchen to make something just as they are starting their closing up routine, so I wanted to call out the great service. Though we could have been turned away, our order was accepted and cheerfully fulfilled. A big thank you to Janine and the kitchen staff. The brulee was great, too-matches the service.
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Date of stay: April 2022
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Canadian_travel2016 wrote a review Nov 2023
Edmonton, Canada22 contributions26 helpful votes
3.0 of 5 bubbles
Nice big TVs in room but service was not ideal. Sat in room for an hour as a technician tried fixing a loud tv with broken sound system. In room dinning took three times longer than estimated. And water taps are tricky - keep running cold late at night. Staff were friendly and professional to be sure. Small details, though, not so great.
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Date of stay: November 2023
2.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Order in room service early
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Delta Hotels Waterloo, Guest Services / Front Office at Delta Hotels by Marriott Waterloo
Responded Nov 19, 2023
Dear Canadian_travel2016, Thank you for sharing the feedback, I know your time is valuable. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with our Maintenance leadership team. While I never like to hear that we did not provide a positive experience, I am always grateful to know where we need to focus to ensure we are continuing to improve the service are delivering. I hope we are able to welcome you back and start to rebuild your trust in us as a hotel. Regards, Nikita Thakur GUEST SERVICES MANAGER Delta Waterloo 110 Erb St. West Waterloo, ON N2L 0C6 519.514.0404 tel 519.514.0400 fax nikita.thakur@deltahotels.com
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Alison E asked a question Nov 2023
2 contributions1 helpful vote
Is the Wilfried University walking distance from hotel?
Answer from MiztyOne
Ontario254 contributions159 helpful votes
Yes it is and depending how fast you walk and the route you take it’s probably 20 minutes maybe 30. There are two routes on Google Maps and I would go through Waterloo Park. There’s lots of walkers and bicyclists on that route so ask for directions once in the park. The other route is left out the hotel to King Street, turn left and you will come to University Avenue and King Street and that’s WLU at that corner. If the walking is poor because of snow or ice, I’d take this route but on a pleasant day, going through the park is lovely. The hotel staff are lovely do they might have a paper route for you to follow.
Answer from Kasper J
Phu Quoc Island, Vietnam339 contributions75 helpful votes
You can check in to most Marriott and Hilton hotels by using their respective apps. Of course you then have to be a member of their loyalty programs, but that gives you with many benefits anyway, so why not do that. I always check in via the app. That also gives you the opportunity to setup standard requests like “no smoking room”, “upgrade if possible” etc.
Answer from livinglifelarge55
Barrie, Canada52 contributions17 helpful votes
The rooms we have stayed in didn't have microwaves but I'm pretty sure there is one down by the front desk. If not, everyone is so helpful...just ask, they'll help you.
noopur asked a question Jun 2017
New Delhi, India3 contributions17 helpful votes
what is their email id
Answer from jmccrum
Oshawa, Canada53 contributions51 helpful votes
Don't know
JoLizJ wrote a tip Feb 2024
28 contributions43 helpful votes
5.0 of 5 bubbles
"Underground and covered parking. Nice touch!"
Read full review
Canadian_travel2016 wrote a tip Nov 2023
Edmonton, Canada22 contributions26 helpful votes
3.0 of 5 bubbles
"Order in room service early"
Read full review
Lesli S wrote a tip Oct 2023
Kingston, Canada5 contributions1 helpful vote
3.0 of 5 bubbles
"Lots of parking available here, in/out privileges. Mini fridge in room."
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Jane P wrote a tip Oct 2023
Region of Waterloo, Canada488 contributions221 helpful votes
4.0 of 5 bubbles
"On-site parking costs extra."
Read full review
flowers76 wrote a tip Mar 2022
Guelph, Canada73 contributions20 helpful votes
3.0 of 5 bubbles
"Avoid tournament and competition weekends, very busy and noisy. "
Read full review
Not the right property for you?
There are more places to choose from in the Waterloo area.
PRICE RANGE
C$239 - C$375 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioRegion of WaterlooWaterloo
NUMBER OF ROOMS
193
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Delta Hotels by Marriott Waterloo - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Delta Hotels by Marriott Waterloo
Which popular attractions are close to Delta Hotels by Marriott Waterloo?
Nearby attractions include The Clay & Glass (0.2 km), Paint by Munzy (0.6 km), and Iron Horse Trail (0.9 km).
What are some of the property amenities at Delta Hotels by Marriott Waterloo?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Delta Hotels by Marriott Waterloo?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Delta Hotels by Marriott Waterloo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Delta Hotels by Marriott Waterloo?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Delta Hotels by Marriott Waterloo?
Conveniently located restaurants include Vincenzo's, Shawerma Plus, and Red House.
Are there opportunities to exercise at Delta Hotels by Marriott Waterloo?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Delta Hotels by Marriott Waterloo located near the city centre?
Yes, it is 0.6 km away from the centre of Waterloo.
Are pets allowed at Delta Hotels by Marriott Waterloo?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Delta Hotels by Marriott Waterloo offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Delta Hotels by Marriott Waterloo?
The staff speaks multiple languages, including English and French.
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