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Best Western Parkway Hotel Toronto North is an excellent choice for travellers visiting Richmond Hill, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
You’ll enjoy relaxing rooms that offer a flat screen TV, and you can stay connected during your stay as Richmond Hill Best Western offers guests free wifi.
The hotel features room service and a concierge. Plus, Best Western Parkway Hotel Toronto North offers a pool and free breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.
While visiting Richmond Hill, you may want to try some ribs at one of the nearby restaurants, such as Touro Churrascaria Brazilian Steakhouse & Wine Bar, The Keg Steakhouse & Bar, or Chako Barbecue Izakaya.
Should time allow, The Burr House Craft Gallery and Tea Room is a popular art gallery that is relatively easy to get to.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The main lobby is not accessible; we had to go in a side entrance. We specifically reserved a room with kitchenette, but at check in found out there were no kitchenettes available on a floor with elevator access. The front dest manager did his best to find a room on the main floor, but not having the kitchenette as planned made our stay more difficult as I was recovering from surgery and was limited in food choices. Also, my husband had to speak to management in order to bring a breakfast tray to me in the room. It all just seemed burdensome at a time we didn't need complications. Despite the manager's attempts to find us an alternate room, we were not recognized at Best Western Rewards members nor were we addressed at all by name. However, the room was comfortable and clean and modern.
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Review collected in partnership with Best Western
Date of stay: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Other at Best Western Parkway Hotel Toronto North
Responded Jul 21, 2023
Hi Judy C, Thank you for taking the time to give us your feedback regarding your stay. On behalf of the entire team we would like to offer our sincere apologies for the inconvenience and disappointment you have experienced. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Other at Best Western Parkway Hotel Toronto North
Responded Oct 2, 2022
Dear Quacks4, Thank you for taking the time to share feedback about your stay with us. We make every effort to ensure all guests are accommodated with requests, and we have shared your feedback with our team.
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We travelled with a hockey group. The hotel can be confusing to navigate but there is an entire area with ping pong tables, a full basketball court, gym, pool, squash courts etc which was wonderful for our group of around 60 and active kids. There are also rooms to rent in the Sheraton for gatherings and another quieter pool. They were strict on drinks in the area (even water) but overall were very patient and kind with a large group. Overall we would definitely recommend it here.
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Review collected in partnership with Best Western
Date of stay: April 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Other at Best Western Parkway Hotel Toronto North
Responded Apr 6, 2023
Dear Jaimiemaillet88, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
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This was a very nice hotel. It is adjoined and shares services with a Sheraton. My husband checked out the services but didn't have time to use them. The room was clean and well laid out. We had a small balcony that we also didn't use. Two queen beds, a microwave, and a fridge gave us all we needed to stay self sufficient. Housekeeping came in about every two days and replenished our towels etc. We stayed for 7 days so this was OK for us. Checkin was done quickly and efficiently. We had trouble with our keys after a few days but a quick visit to the front desk cleared that up. The services looked like an outdoor pool, Games room with snacks and a bar , raquetball courts, weight room anda message area. I don't know if there was an additional charge to use these. The location was a bit far from all the attractions we wanted to see but we would have had to stay right downtown to be closer. All in all we really enjoyed staying here.
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Date of stay: June 2023Trip type: Travelled with family
Room Tip:Â Traffic in Toronto is crazy. Allow lots of time to get anywhere.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Other at Best Western Parkway Hotel Toronto North
Responded Jun 19, 2023
Dear MichellehS9797HU, Thank you for your 5/5 rating and feedback you have given us. We are very happy to hear that our services, met your expectations and overall you had a great time. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
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The hotel shares parking with another facility finding parking alone was a frustrating experience. The rooms are very basic. The nightstand by my bed fell off the one after I put a bottle of water on it, it just missed falling on my feet. A bowing 747 is 10 times quieter than the bathroom fan was. The room cleaning was very basic, there was stains on the bed sheets and the towels were damp and smelly. I will guess there was a family with many rooms or some event for children happening in the hotel as the hallway was full of kids running from one room to another, twice we had kids knock on our hotel door looking for friends. I had asked the desk to speak to the parents about the hall way space as when i checked in I noted to the hotel I am a very light sleeper would appreciate a quiet room. I think there are other hotels in the area that would have offered a more comfortable stay and perhaps would have saved me some money as well.
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Review collected in partnership with Best Western
Date of stay: April 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Other at Best Western Parkway Hotel Toronto North
Responded Apr 25, 2024
Dear Lcolbeck902, Thank you for taking the time to share your recent experience with us. In your comments, you mentioned that your stay was interrupted by loud disturbances and inefficiency. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.
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Staff were friendly and helpful and room was clean. This hotel is situated very close to the 407, making it for easy access to get on off the major highways. Another excellent point is that it has free parking which makes the stay here more economical. Would definitely stay here again.
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Review collected in partnership with Best Western
Date of stay: November 2023
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Other at Best Western Parkway Hotel Toronto North
Responded Nov 20, 2023
Dear Joan542023, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.
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As a frequent hotel guest I was expecting a quiet, bright, fresh room. I checked in online the day before to ensure a good room as a BW Rewards guest. I was told that I had been upgraded to a suite. I thought this meant a 'better' room, and was sorely disappointed with the room I was given. I was placed in the basement, no windows, and 3 beds, even though I was traveling alone. The room was dark, outdated, and there was a humming from the bathroom. I called the front desk and the maintenance crew then came and went over the next 2 days and were still unable to fix the problem. I was awakened at one point by a second maintenance crew, and they too did not fix the buzzing coming from the adjoining bathroom. The light switch for the kitchen was broken so it would pop on and off at random times, and at one point I called again and stated the light would NOT go off. They then replaced the switch, the next evening. The water pressure is poor, and overall, the stay was not good. I expressed my concerns numerous times to the front desk who seemed disinterested in my concerns, and no change of room was offered. Overall, I would not recommend this location until renovations and upgrades are made. The stay was frustrating, disappointing and exhuasting.
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Review collected in partnership with Best Western
Date of stay: October 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Other at Best Western Parkway Hotel Toronto North
Responded Oct 16, 2023
Dear Justkelli, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I am truly sorry that you did not enjoy your stay with us and I am grateful for the detail you have provided in your review. I have shared your feedback with our leadership team to focus on training and coaching our associates to provide superior guest experiences to ensure this is an isolated incident. Despite your poor experience, I hope you choose to stay with us again when your travels bring you back to the area and provide us with an opportunity to redeem ourselves. I appreciate the time you have taken to provide feedback.
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Beautiful decor friendly staff they were extremely helpful quickly brought up things to my room when asked as well as were more than willing to extend my stay for an hour without any additional charge. The fitness center was beautiful it has a full gym and raquette club as well as a warm pool and hot tub. During the warmer months they also have an outdoor pool however it was not opened when I was staying. I definitely will be back again!
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Review collected in partnership with Best Western
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Other at Best Western Parkway Hotel Toronto North
Responded May 10, 2024
Dear JacquelineALove, Thank you for choosing to stay at the Best Western Parkway Hotel. I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. We appreciate the feedback you have provided. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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Hotel feels shady, no parking, share a parking lot with a rub and tug. hotel is a maze. not even a check in clerk at the actual best western, you have to go check in at sheridan then walk through a maze to find your room. would not even entertain the possibility of a late check out. called for an extra blanket , waited 2 hours no blanket. food left in the fridge when we checked in our room. Best western section appears to cater to long term worker stays at this location. lot of people putting obnoxious notes on the doors saying "worked night shift, trying to sleep during day, keep noise down" you ask yourself, why would the hotel book a block of rooms to a youth hockey team if this is the scenario? the best western hotel feels like a "pay by hour" motel. Just pony up the extra 25-40 bucks and stay at the sheridan (which is connected)
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Review collected in partnership with Best Western
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Other at Best Western Parkway Hotel Toronto North
Responded Apr 16, 2022
Dear Tourist778413, Thank you for sharing feedback with our team so we can continue to improve as we are welcoming more and more guests now that Covid-19 restrictions have been removed. We are delighted to see you rated your sleep quality as 4/5, which is a key indicator for hotels as we strive to provide a great night's rest for our guests. As you may be aware, there is a labour shortage across the hospitality industry, however our team is working hard to provide positive experiences for our guests. We apologize that you did not have the desired experience, and we have shared your comments with our Management Team to review areas for improvement. All hotels welcome guests from different segments, and we strategically block guests in different areas of the hotel in an attempt to maintain a quiet hotel for our guests. We hope to have the opportunity to welcome you back again soon.
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Stayed for three nights and every day we had issues with our room key, on numerous occasions upon trying to enter our room the lock would malfunction and not accept our key. Ended up having to go to the front desk multiple times to get a new key. Room was unremarkable and bathroom/closet door was broken. Multiple times it would slide off the railing and we would have to lift it back onto the track. This hotel is extremely dated and is in desperate need of a proper renovation. Staff didn't seem very friendly even when walking back into the lobby I was never greeted. Don't recommend staying here.
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Review collected in partnership with Best Western
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Other at Best Western Parkway Hotel Toronto North
Responded Jun 26, 2024
Dear Tripper3073, We recognize your time is valuable and appreciate the feedback you have provided. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your insightful perspective and valuable feedback with the leadership team. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.
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There is no subway station close to the hotel so it would depend on the station you select. Most would have paid parking nearby and the odds of finding free on street parking would be slim
There are more places to choose from in the Richmond Hill area.
PRICE RANGE
C$137 - C$213 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western richmond hill, richmond hill best western
LOCATION
CanadaOntarioRichmond Hill
NUMBER OF ROOMS
127
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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