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Best Western Pembroke Inn & Conference Centre

Overview
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1 International Dr ( just off the TransCanada Hwy # 17 ), Pembroke, Ontario K8A 6W5 Canada See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
Additional information
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Offers from Best Western Pembroke Inn & Conference Centre
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About
Description
The Ottawa Valley’s largest "All Indoor Recreational Hotel" and Conference Centre….with controlled & monitored indoor corridors, indoor tropical pool with whirlpool, 6000 Sq. Ft. Fitness Centre (free to hotel More guests), dining and lounge, huge fireplace Lobby, and Conference Centre for 400 persons – all under one roof. The modern guest rooms are bright & spacious with most comfortable seating and beds, with many extra amenities including 32” LCD TVs. Room types include Leisure, Poolside, Fireplace, Executive suites, and full one bedroom suite. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Room Service
Air Conditioning
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Wheelchair Access
Beachfront
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
88
Price range
US$115 - US$151 (Based on Average Rates for a Standard Room)
Also Known As
Best Western Pembroke Inn & Conference Centre Ontario
,
Pembroke Best Western
Location
Canada > Ontario > Pembroke
Nearby
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Reviews & more
389Reviews
150Photos
1Q+A
60Room tips
Traveller rating
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The Best Western Pembroke is a great hotel with all the amenities need to support the business traveler in one place. It has conference center, individual meeting rooms, full gym, pool and excellent restaurant/bar. It is the perfect place for networking, negotiating, presenting
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Con-
The microwave was on an eye level with our 2 year old great granddaughter. And it was very easy for her to move around.
The wall-mounted heater/ac unit was old and very noisy.
Pro- the desk staff, both Wednesday night and Thursday morning Dec. 12-13 were extremely helpful
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The Best Western Pembroke is a very nice hotel with a full gym and nice pool. The Westwinds restaurant is staffed by some wonderful staff as is the hotel. I have been here a few times when traveling for business to CFB Petawawa and I will not hesitate to do so again.
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Response from MeghanJ403, Director of Sales at Best Western Pembroke Inn & Conference Centre
Responded 3 days ago
Dear Peter W, Thank you for taking the time to provide such a great review of our hotel. We offer some excellent amenities for our guests and very much enjoying hearing they had the chance to use them. We also have a team of dedicated staff, who clearly enjoy their jobs and interacting with our guests. I will be sure to pass along your review to all our departments. Thank you again, and we hope to see you when you are next in the area for business. Meghan James
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We recently attended a hockey tournament for our bantam player and the team booked the Best Western. I was so impressed with how smooth everything went; from check-in, breakfast (great hot buffet), rooms (larger than most) our stay, the relaxing lobby, and check-out!
I understan
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Response from MeghanJ403, Director of Sales at Best Western Pembroke Inn & Conference Centre
Responded 3 days ago
Dear LuvVactns, Thank you! Your review perfectly depicts our mission to exceed our guests expectations, especially our hockey families. We have been hosting hockey groups for many years, and we very much enjoy having them stay with us. Their energy and passions is a great addition to our hotel. We also LOVE having your furry friends joining you during your stay. We are so glad to hear you had a wonderful time with us, and we hope that your team played well during the tournament. Hopefully we will see you again at next year Silver Stick tournament, or maybe before that! Pembroke is a great place to visit in the summer. Thank you again for your kind words, Meghan James
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Stayed here two years in a row and hopefully will not be back anytime in the future.
First stay was this time last year and we were told that the hotel had a strict no smoking policy... well we checked into our room and there was an overwhelming smell of smoke. We went to the fro
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Response from Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre
Responded 2 weeks ago
Dear Brooklingal, Thank you for taking the time to write of your concerns with your recent stay. We do investigate all feedback in an effort to learn from every guest experience. We are very concerned when we receive a review of this nature, and spend considerable time determining what should have been done to resolve a guests issues, based on the information provided at the time of the reservation, and during the stay. Best Western Pembroke Inn is a fully non smoking hotel. Every guest is informed of this, and every effort is made to assure smoking does not happen in our rooms. There are however occasions that a guest chooses to ignore our rules. While we do monitor the halls, the odd time we do not catch these guests during their stay. When evidence of smoking in a room is found after checkout, in most cases we will simply put the room out of service until the smell is eliminated. The weekend that you stayed with us, this was not an option. The hotel was full with hockey teams, and this room had to be kept in inventory. I do apologize that even after a thorough cleaning and air purification process, the smell was still apparent. This is not the norm for any non smoking hotel and I hope those considering smoking in our rooms read your review and reconsider. The dirt on the carpets in the corridors was simply based on snow, salt and sand in our parking lot due to heavy snow & the number of people coming and going from the building. During a hockey tournament weekend there are approximately double the number of guests in our hotel with 3 to 4 in every room. We have 2 full time employees strictly to keep the common areas clean. This includes mopping the lobby twice daily and vacuuming corridors twice per day and as needed. It is very difficult to keep up during tournament weekends. I have confirmed that there were times throughout the weekend that we couldn't keep up and the carpets did show that traffic. As far as dirty carpets in your room, our supervisors inspect every room prior to turning it over for occupancy. I am very concerned about this observations and ask that you provide details of whether this was upon arrival or during your stay that the carpet was left this way, whether you reported it, and to who. I will follow up with those involved. Regarding the buffet breakfast, this is again due to the large number of hockey tournament families. We do normally have a full service, sit down breakfast menu, however the restaurant can not effectively produce made to order breakfasts in a short period of time for 200 guests. We have tried, but we end up with frustrated guests having to wait and potentially being late for games and activities. We only offer the buffet to large groups, with the intent that it be a better breakfast experience. We do offer all the items required by Best Western at the many properties that only have a buffet, including hot and cold items. I do want to thank all tournament participants for choosing our hotel. We work very hard to be organized and offer the best possible service based on these unusually busy weekends. In the event we haven't met your expectations, please let us know right away and we will do all we can to resolve the problem. Thank you again for writing, we sincerely never want a guest to leave us feeling let down. I welcome the opportunity to talk further about your experience, please reach out anytime. Meghan James
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Photo provided by managementBest Western Pembroke Inn & Conference Centre
Executive King Sitting Area Bed
Photo provided by managementBest Western Pembroke Inn & Conference Centre
Accessible Queen Bedroom, Sitting Ar
Kitchenette area
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Is there a Catholic Church nearby?
5 minute drive.
0 votes
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"Pool side rooms are a little bit noisier and have a touch of pool humidity."
"Not the lowest floor! This is the pet friendly area and did stay once with dogs barking in the middle of the night."
"Do not book here"
"Avoid the highway side of hotel..."
"Make sure you ask about maintenance and noisy work being done and where in the hotel."
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