Mostly good but just passable because of two items. 1. Sheets were stained. 2. Hotel initially would not honor my daughter's husband's military discount despite the fact that he was absent only due to urgent active duty (shame).
We have stayed in this hotel several times in the past. We just returned again a few nights ago from a 2 night stay. I think considering how covid is affecting the entire hospitality sector, the hotel does its best to make their guests feel as comfortable as possible. When you walk in, there is hand sanitizer available at the door and by the front desk, as well as in many other spots in the hotel. There is plexiglass between you and the front desk staff and everyone wore a mask. They hand you a sheet of info, providing you with details about all they do to keep you safe, including the products they use to sanitize. The lobby was clean and our room was spotless. Any staff we met in the hotel, from the front desk staff to the maids, were friendly and professional. I have to compliment them on the mattresses. They were practically the most comfortable I have ever slept in at a hotel. My husband and I slept so soundly that I even asked the staff at the desk what the name of the mattress was. We are trying to buy a new one for our home and I am hoping to find the same mattress in our local stores. The size of the room is more than adequate. We asked for a quiet room and that is what the front desk rep found for us, room 208. There is a small fridge in the room, a pull out couch and a small coffee maker. A little tip- there is a Metro grocery store on the same street, about a minute walk from the hotel. If you need any items or drinks to put in the fridge, it is very convenient. This was my only complaint, that I found the inside of the fridge not as cold as I would have liked and there was no dial to change the setting. Without hesitation, I would return any time I am visiting the area.…
Beautiful lake views and incredible sunsets. Property is right on the water. When we arrived the hotel was changing out their mattresses! Great to know that since the hotel is fairly new. Rooms were spacious and completely booked. Dinner and breakfast were mediocre. Front desk extremely helpful and friendly. Would definitely stay here again in working in Owen sound again.
Great place for an overnight stay. We didn't use the amenities but were more than satisfied with the room and service at the front desk. The room was impeccably clean and fairly spacious. The microwave and fridge came in handy.
Pool too small. I. Room whirlpool instructions complicated and confusing. Tv too small. Room view incredibly inconvenient location. Coffee maker brutal and supplies in short supply. No extra blanket. No bottled water. Room service garbage in halls all evening and morning not picked up from several rooms. Grossly over priced.
This place was much better than our previous Best Western experience in other city. We had the good fortune to meet Jason, the General Manager, who dealt with our disconnected telephone promptly and efficiently, and explained that there was nothing he could do with our other main problem - the extremely high beds. Apparently that is mandated by Best Western - if they lower the beds so normal people can get into them, they get fined! I never knew that - it was good to know. We had a nice room with a view of the Sound, lots of fishing boats. We only had two other problems with the room - the clock radio had no functioning radio. It wasn't serious. The more serious problem was the lack of a bar by the toilet - an odd omission in a room with a walk-in shower. But the beds (once we got on them) were comfortable, the temperature controls were lovely, the bathroom had a nice large vanity table, there was good desk space and comfortable chairs, and a fireplace. Good coffee machine, working refrigerator. We also visited the jacuzzi and sauna. Pleasant. Jacuzzi was a little tepid, would have liked it a bit hotter. All in all a good experience, with a few minor flaws.…
This is by far the best hotel in the city. We stayed here last fall for a family trip, the hotel and location are superb with the beautiful Georgian bay at your doorstep. Wrote returned here for the passing of my mother and did not hesitate to look for the best deal as the staff and location make this an easy decision when staying in Owen Sound.
Great place to stay, clean, friendly on the water. The restaurant is fantastic. I was there in the spring and there was also a huge lake freighter docked close by, it was interesting to see. Locals said it docks there for the winter. I would recommend this place.
Room cleanliness and customer service needs improvement considering cost of stay. Restaurant food was good and server was pleasant, however it was a bit slow due to busy time during breakfast. Clean, but could use some improvement.
Check in was quick and easy, room was clean, comfortable and affordable. Hotel stay were polite and considerate and offered the best room rate possible. Best Western is my first choice for any hotel stay.