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Holiday Inn Kitchener

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Traveller (82)
Room & Suite (41)
Dining (3)
About
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The Holiday Inn Kitchener - Waterloo Hotel & Conference Centre, winner of the Reader's Select Diamond Award for five consecutive years, offers you the finest smoke free hotel in the Kitchener area.Corporate guests looking for Kitchener or Waterloo hotels appreciate our location just minutes from Highways 401 & 8. We're close to area manufacturers and 10 km from the Technology Triangle. In Kitchener and Waterloo, our conference centre's 13,000 sq. ft. and 13 meeting rooms are unique. We can handle a board meeting or a major event for 600 guests. Naturally, we have a 24-hour business centre and free high-speed, wireless Internet access in every room.
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Property amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Airport Transportation
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Sauna
Self-Serve Laundry
Wheelchair Access
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339Reviews
124Photos
3Q+A
86Room tips
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Stayed here last week for one night while in Kitchener on business. Renovations are still underway but the lobby area was clean and the front desk staff were friendly and efficient. I was upgraded to a king room which was quiet and clean. Spacious bathroom, comfortable bed, I
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Response from Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener
Responded 3 days ago
Dear CPdog, We would like to extend our great appreciation to you, for sharing this wonderful comments with other Tripadvisor readers. We are so glad to hear that you’ve enjoyed your stay with us during our renovations. We appreciate your comment about the cleanliness of your business tower room and the friendliness of the staff. We would love to have you stay with us again, whenever you are in the Kitchener area. It would be our pleasure to see you again. Sincerely, Tristan Wilkinson, Front Desk Supervisor
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+5
Went to Kitchener because of business. Booked this hotel through the IHG app and there was not a single word that the hotel under renovation. Check in was quick and I got a room in the “motel” part of the hotel. Didn’t like the room, complaint and got a room in the so called
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Response from Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener
Responded Dec. 17, 2018
Dear Mwb1605, It was very kind of you to take a few minutes out of your busy schedule to share your experience at our property on Tripadvisor. It is only by hearing guest comments that we can make changes in the way that we do business to improve our service levels in all areas. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience of your room location or the state of the room. It is disappointing we did not exceed your expectations with this. Further, I would like to invite you to give us another opportunity to demonstrate the product and services we are used to providing to our guests. We thank you for your business; we would love to have you stay with us again when our renovations are complete. It would be our pleasure to see you again. Sincerely, Tristan Wilkinson, Front Office Supervisor
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Joined IHG Rewards Club to get a better deal on the room rate and it was worth it. The hotel is under construction but was not an inconvenience for me. Plenty of free parking. Coffee and shortbread was available at the check-in area. Room was upgraded without having ask. The
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Response from Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener
Responded Dec. 17, 2018
Dear JMO541, We would like to extend our great appreciation to you, for sharing this wonderful comments with other Tripadvisor readers. We are thrilled to hear good compliments about our hotel. We pride ourselves on going the extra mile to ensure you had a memorable stay. The secret to our success is our commitment and dedication to the daily service we provide; as customer satisfaction is our number one priority. We are glad to hear that you enjoyed all the our business tower has to offer from the spacious clean rooms, to the extra towels and other amenities. We sincerely appreciate your business, and we were delighted to be your chosen hotel during your recent stay in Kitchener-Cambridge area. We would love to have you stay with us again, whenever you are in the area. It would be our pleasure to see you again. Sincerely, Tristan Wilkinson, Front Desk Supervisor
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+2
Went here for conference at McMaster’s Kitchener campus. Renovations everywhere but everything is looking better. Rates are good but it’s offseason time. The lobby is off to one side. I was in renovated room on the fifth floor. The room is impressive. Quality bed and clean
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Response from Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener
Responded Dec. 17, 2018
Dear Mr. Robcolo, We would like to extend our great appreciation to you, for sharing this wonderful comment with other Tripadvisor readers. We are so excited to hear your compliments about our hotel and staff. We pride ourselves on going the extra mile to ensure you had a memorable stay. The secret to our success is our commitment and dedication to the daily service we provide; as customer satisfaction is our number one priority. We are also thrilled to hear that every aspect of your stay was exceptional from the excellent food and service in the bar, to the amenities in our room, to the options that our guests have in our gym. We are always thrilled to hear that our guests enjoy all facets of our hotel. We sincerely appreciate your business, and we were delighted to be your chosen hotel during your recent stay in Kitchener-Cambridge. It would be our pleasure to see you again. Sincerely, Tristan Wilkinson, Front Desk Supervisor
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We don't usually stay at Holiday Inn. And we won't be back. The 1st room they gave us in the 100% NO SMOKING HOTEL...the room stunk so bad of smoke we had to be moved.....with the front desk saying..."No it can't be, we're a NO SMOKING HOTEL"...REALLY??? Come have a
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Response from Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener
Responded Nov. 30, 2018
Dear Azahunting, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor and thank you for choosing the Holiday Inn Kitchener-Cambridge for your recent stay. I am very disappointed that we were unable to resolve the issues you experienced while you were with us. I have taken your comments to our service team and we have our front desk/rooms division team investigating the issues you experienced. We currently have a new team policy in place, that is being used within the hotels in the region, to curb these issues of noise and rowdiness you esperienced. With regards to the smoking, we are 100% smoke free at this property and those who are caught smoking inside the hotel are fined for 200$ a night for violating this policy. It is only by hearing guest comments that we can make changes in the way that we do business to improve our service levels in all areas. As a Quality Excellence Award Winning hotel our team is completely committed to ensuring that all of our guests enjoy a superior level of service during their visit with us and it is very disappointing when we fail to carry that promise through. I would like to take some time and discuss your individual experience in more detail with you so that we can take specific steps to improve on the areas that were of concern to you, particularly your comments about following up on disruptive rooms. We have the highest of expectations from our departments so I want to be sure that we are maintaining the standards we have committed to providing our guests. Further, I would like to invite you to give us another opportunity to demonstrate the product and services we are used to providing to our guests. I am very sorry that we were unable to provide this to you during your stay. If you had any questions or concerns, you can contact me at tristan.wilkinson@sunraygroup.ca. Thanks you again for your feedback and have a great day. Sincerely, Tristan Wilkinson, Front Desk Supervisor
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Photo provided by managementHoliday Inn Kitchener
Meeting room
Glowing bathroom mirror
View of older hotel wing
King bed and crib
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Is there an elevator for costumer?
No not if they put you in the ghetto part of the hotel that hasnt been renovated. Thats where i got stuck. The elevator is inly for the NEW tower and they charge same rates for new rooms and old crappy ones!! I wouldn't stay again. Lots of kids sports teams stay here too and it is very loud and dusruptive. They were playing ball hockey down our hallway at 7 am!! Terrible.
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Is there an elevator for costumer?
yes there is we were on a high floor and took the elevator
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Good Morning, Yes, indeed we have a buffet breakfast in our restaurant, going from 6:30am till 10:00am every day. The cold buffet (muffins, yougart, cereal, etc) goes for about 11:25$ after taxes, and the hotel buffet which also includes the cold buffet goes for about 16.90$ after taxes. Our restaurant, known as Embers, serves a variety of great foods with a relaxing atmosphere and great staff. The restaurant also opens into the lounge area. We have an indoor pool as well as outdoor, but as you may tell the outdoor pool is closed for the season. The indoor pool is opened from 5:30am till about 11:00pm, along with the sauna and hot tub. Unfortunately, the hot tub at this present time is down for mechanical reasons. Our new gym is now 24 hours. If there are any other questions you wish to ask, please contact me at 519-893-1211. I would be more then happy to answer any questions you may have. Sincerely, Tristan Wilkinson, Front Desk Supervisor
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"Pick a different hotel"
"check room before accepting"
"It is an older hotel, showing its age with rust around the bathroom fixtures. They do seem to have a newer wing however."
"if you have kids and summer time book in older part of hotel close to pool"
"Ask for room in newly renovated section."
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PRICE RANGE
US$75 - US$141 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn kitchener hotel kitchenerkitchener holiday inn
LOCATION
CanadaOntarioRegion of WaterlooKitchener
NUMBER OF ROOMS
184
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