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Best Western Kitchener-Waterloo

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Traveller (12)
Room & Suite (16)
Dining (11)
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Overview
  • Excellent34%
  • Very good40%
  • Average15%
  • Poor6%
  • Terrible5%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Hot Tub
Non-Smoking Hotel
Family Rooms
2 Star Hotel
All hotel details
Additional information
Offers from Best Western Kitchener-Waterloo
Special Offer: BOOK DIRECT & SAVE
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Offers from Best Western Kitchener-Waterloo
Special Offer: BOOK DIRECT & SAVE
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (336)
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124
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21
16
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All reviewswestern hotelshot tub and saunahighway sidepatio doorsbest westernsyogurtbreakfast roombreakfast was includedbed was comfortablestay there againstayed one nightthe room was niceparking lotstaying at this hotelshort driveking streetmain floor
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21 - 25 of 322 reviews
Reviewed November 24, 2017

The sitting area next to the front entrance is dirty and can say not vacuumed. There were things under the chairs and sofa for days. Our room was not vacuumed well as there were crumbs under the bed skirt and the bathroom floor was never...More

Thank Richard L
Response from Rebecca_Otten, Sales Coordinator at Best Western Kitchener-WaterlooResponded November 28, 2017

Dear Richard L, Thank you for taking the time to review your recent stay at our property. We appreciate all of our guests feedback so we can only improve our service. We are so sorry you did not have a good visit. Please do not...More

Reviewed November 19, 2017

I stayed one night with free hot breakfast in the morning. The hot breakfast was good for what you paid which was free. There was nothing lacking at the hotel. Clean and quite. Good location. No complaints.More

Thank cassal99
Response from Rebecca_Otten, Sales Coordinator at Best Western Kitchener-WaterlooResponded November 23, 2017

Dear cassal99, Thank you for taking the time to review your recent stay at the hotel. We are so happy to hear your enjoyed your visit and were able to enjoy the complimentary hot breakfast. We look forward to your next return. Yours in Hospitality,...More

Reviewed November 8, 2017

The hotel is located across the street f4rom a well known very good steak house. A major mall is close by. Walkable if necessary. However this is a major road area. For the proximity to major roads, the hotel was very quiet. The complimentary breakfast...More

Thank 836Traveller
Response from Rebecca_Otten, Sales Coordinator at Best Western Kitchener-WaterlooResponded November 9, 2017

Dear 836Traveller, Thank you for review your stay with us at the Best Western in Kitchener. We are so happy that our location was perfect for your stay and you were able to start your day with our complimentary hot breakfast. We hope to see...More

Reviewed November 7, 2017

For the price you pay these rooms are more than adequate. The Wi-Fi was excellent. The breakfast could have been better but you get what you pay for. The staff at check-in and check-out were very polite. They were able to accommodate my late check-out...More

Review collected in partnership with Best Western
Thank Rilan S
Response from Rebecca_Otten, Sales Coordinator at Best Western Kitchener-WaterlooResponded November 9, 2017

Dear Rilan S, Thank you so much for taking your time to review your recent stay. We are thrilled to hear we met your expectations and our staff was able to accommodate you during your visit. We look forward to seeing you again in the...More

Reviewed November 6, 2017

Clean room, super comfortable king bed, helpful staff and a very good breakfast. Staff was knowledgeable about local restaurants and local attractions. You can't go wrong for this hotel for quality and service.

Review collected in partnership with Best Western
Thank G4599GUsteveb
Response from Rebecca_Otten, Sales Coordinator at Best Western Kitchener-WaterlooResponded November 9, 2017

Dear G4599GUsteveb, Thank you for reviewing your recent stay with us. We are so happy to hear your stay was great and our staff was able to help you during your visit. We look forward to your return. Yours in Hospitality, Rebecca Otten Sales Coordinator

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Dry Cleaning
Business Centre with Internet Access
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Hot Tub
Fitness Centre with Gym / Workout Room
Details
Price range
US$87 - US$140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$87 - US$140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (12)
Room & Suite (16)
Dining (11)
Business Centre & Event Rooms (1)
Questions & Answers
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Michelle McLean M
March 15, 2018|
AnswerShow all 4 answers
Response from Mark_S_1957 | Reviewed this property |
Sorry, I do not know. There IS an exercise room, although I did not use it.
0
Votes
Burnt2acrisp
November 11, 2016|
AnswerShow all 2 answers
Response from ckellar09 | Reviewed this property |
Yes it does
0
Votes
michelef14
August 27, 2016|
Answer
Response from ALine M | Reviewed this property |
Hi Michele, The hotel is located close to the highway, and St. Jacob's is less than 20 minutes away :)
0
Votes
Room Tips
"My tip is Don't book at this hotel, you will be very sorry"
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"Two storey hotel with an elevator."
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"2nd floor is quieter, but it has stairs......."
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"find another hotel"
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