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Crowne Plaza Kitchener-Waterloo, an IHG Hotel

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Traveller (89)
Room & Suite (39)
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About

#4 of 13 hotels in Kitchener
Location
Cleanliness
Service
Value
The Crowne Plaza Kitchener-Waterloo is Kitchener's largest and premier full service hotel. Ideally located in the heart of downtown Kitchener, the Crowe Plaza Kitchener-Waterloo is the jewel of downtown, providing upscale accommodations and meetings/conference facilities. With a multi-million dollar renovation completed each guest room is a brand new room, offering our guest a luxurious stay. The Crowne Plaza Kitchener-Waterloo boasts 201 modernly designed guestrooms, 17 000 square feet of meeting/function space, onsite restaurant and lounge, indoor swimming pool, full fitness and recreation centre including two bowling lanes and mini putt.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling
Game room
Children Activities (Kid / Family Friendly)
Car park
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Mini golf
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
393Reviews11Q+A91Room tips
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jere c wrote a review Dec 2023
1 contribution
It's was a blame, the hotel got my expectations very high but they didn't meet even 10% since the beginning the guy from the desk flirting with my wife then they didn't allow us to check in because my Mexican credit card ( they should advise you that if you are from another country you're not welcome to their hotel, after that the manager came to and she started to yield at us that we can not check in and we should to cancel the reservation and sleep on the street (9:30 pm -3 degree). Oh and nobody ever offered to help us with our luggage, we had move it with their unfuntional car and even the manager asked us to moved away to not bother others ( 1 person )
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Crowne Plaza Kitchener-Waterloo, an IHG Hotel
Responded Jan 3, 2024
Hi jere c, Thank you for your recent stay at Crowne Plaza Kitchener-Waterloo and for sharing your feedback. We appreciate your business and making IHG Hotels & Resorts a part of your travel. We work very hard and strive to be the best Crowne Plaza. Our goal is to offer a seamless and relaxing stay, and I'm sorry to learn that it didn't happen. We take feedback seriously and would like to know more about it, and share this with the relevant teams. I sent you a separate message and hope you respond soon. Your loyalty is important to us. We hope you choose IHG Hotels & Resorts for your future travels. Best Regards, Jenilyn J Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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brad.b wrote a review Jun 2023
London, Canada27 contributions41 helpful votes
Hotel's Favourite
Location of hotel is perfect.. walking distance to centre in the square. Took in a collective soul concert with my wife. Staff is so friendly…. One lady in particular provided us with excellent service and a big smile every time we saw her. (Heera) Definetly stay here again. Only complaint is hot tub and sauna shut down. My wife liked breakfast❤️
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Vijendra Singh, Owner at Crowne Plaza Kitchener-Waterloo, an IHG Hotel
Responded Jul 17, 2023
Dear Inspire804436, Thank you for your feedback and for choosing Crowne Plaza Kitchener- Waterloo. Every member of our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. We look forward to welcoming you back in future. Warm Regards, Team Crowne Plaza
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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HAS F wrote a review Dec 2023
1 contribution
Front Office Manager should be trained in Hospitality and basic guest courtesies. When I requested to see a standard room & a suite, he refused. Occupancy is at 30% currently, not a single guest to be seen and it was definitely not a busy time. FOM is rude, no greeting. They should spend money on developing people instead of interior and upgrading rooms. Poorly designed. Tiny lobby , huge restaurant - no guests. it's a disgrace to be called "Crown Plaza" . Standard Holiday Inns are much better. wrong people in places is the reason why hotels fail. Poor hiring. This will not survive for that long.
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Date of stay: December 2023
Service
Trip type: Travelled solo
Room Tip: Worst Crown Plaza !
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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billy-the-cheater wrote a review Nov 2023
Portsmouth, United Kingdom67 contributions74 helpful votes
The staff in reception are students, from the sub-continent & they were absolutely affable, ebullient & diligent - thank you. My wife & I feasted on the breakfast buffet, the morning before, the Oktoberfest; very good & thank you. On the Thanksgiving Day parade, day, my wife & I were wearing 'double sweats', to protect us from the wind chill, because, the ambience was 'baltic'. However, just three days earlier, my wife & I were wearing, tee shirts, shorts & flip flops, in Toronto. Crabby Joe's was an excellent place, for a beer, across the road. Overall, every person has an opinion & in my opinion, I would stay in this establishment, every time. Thank you.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Dana L wrote a review Nov 2023
3 contributions
This place is terrible! The service is easily the WORST I have ever seen. The front desk staff made it difficult to check in. The woman kept telling me she couldn't find my booking and that the confirmation number that I had "wasn't going to help." Well, she finally tried it and found me no problem. I can't blame her for being cranky, as there was always a line of 4+ people waiting to talk to the front desk. I got to my room and there are bugs in my bed. Tiny little ants crawling around (GROSS). The place is dirty. I've never seen so much dust in a vent. They came the first day to clean my room and took all the dirty towels and didn't replace them. I called to get them replaced and no one ever came. Then, on the second day, they came to clean the room and didn't make the bed but replaced the towels?!? Then the wifi went out. I still can't get connected after calling the front desk. They were zero help in trying to fix it, and she gave me attitude when I asked for more direction on how to feel it. A terrible stay. Of all the travelling I've done, this has been my worst experience I've ever had. DO NOT STAY WITH THEM.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Just dont stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Crowne Plaza Kitchener-Waterloo, an IHG Hotel
Responded Nov 21, 2023
Hi Dana L, We thank you for providing feedback and choosing to stay at our Crowne Plaza Kitchener-Waterloo. We appreciate you as a valued guest and for choosing IHG Hotels & Resorts as your travel partner. The goals of Crowne Plaza are to achieve high-quality standards, deliver guest satisfaction, and serve travelers' needs. I'm sorry to learn about the situation. I shared your feedback with the hotel management so that necessary actions are in place to improve guest satisfaction. I trust their resolution will make your next stay with us better than the last. I sent you a private message to discuss this further. I hope you read it at your most convenient time. Sincerely, Frenzel A. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Robin T wrote a review Oct 2023
1 contribution
Staff was very friendly and accommodating. Parking was included and on-site. The room was fresh, modern and very clean. The downstairs bar relaxing and inviting. Location was 5 mins from the concert venue we were attending. It was perfect for us!!
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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The N wrote a review Oct 2023
windsor6 contributions25 helpful votes
Horrible experience trying to check into this hotel. Zero effort to try and work with guests. As a member of IHG since 2012 this is the most upsetting experience we have had. Location is very clearly run poorly with no adherence to the quality standards of the IHG brand. Room types that are booked are not honored. Discounts offered are retracted. Our entire group of 10 had issues/concerns. 4 of us did not even stay. Advice - book the better Holiday Inn properties that are in Kitchener/Waterloo AVOID this one. AWFUL
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Date of stay: October 2023
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from IHG Service, Owner at Crowne Plaza Kitchener-Waterloo, an IHG Hotel
Responded Oct 30, 2023
Hi The N, Thank you for staying at the Crowne Plaza Kitchener-Waterloo and sharing your experience. We appreciate you for doing business with IHG® Hotels & Resorts. We strive to give excellent and impressive service to all our guests, and I am sorry for what happened during your stay with us. I have shared your comments with the hotel management, and I'm confident that the necessary steps will be taken, so we can better serve you in the future. I’ve also sent you a private message to obtain additional details about your stay. We value your feedback and welcome the opportunity to serve you better. I look forward to your response. Sincerely, Crisel V. Case Manager IHG® Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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H S wrote a review Sep 2023
1 contribution1 helpful vote
Avoid staying here at all costs!!!! This place has no idea what the meaning of customer service is. During our stay, we went to three different rooms. During our first night, there was a false alarm and forced to evacuate st 2 am. It turned out to be nothing. Apparently some of the guests were playing with the fire sprinklers due to lack of security, staff, cleansers the guests tend to run rampant. The roof was leaking with buckets capturing rain falls. Looked like there was little to no cleaners on site as there was food platters from room service left outside doors for more than 5 hours at a time. We never saw a cleaner come to our room once during our 4 night stay. They had a banquet party booked on the same level as the guest rooms with music pounding and walls shaking until 11 pm. Then we checked out, we realized that my husband left his wallet in the room but we were already at the airport and person assured on the phone assured us it was there and we could call later to arrange for them to send us our wallet. When we called back, we were told it was against their policy to send personal items and we would have to pick it up personally although we are from BC. They have hijacked my wallet and are not cooperating to sending it back to me claiming it is against policy. It has been an appalling experience. I would rather pitch a tent at the tent city in town than stay a night here for free.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Perry F wrote a review Sep 2023
1 contribution
We found the street to be noisy with street car, crossing light and street cleaners. If you don't get breakfast included the charges are a bit much, ex. $20 for buffet breakfast. $8 to use mini golf $10 for bowling etc. It just didn't go as well as we had planned.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Crowne Plaza Kitchener-Waterloo, an IHG Hotel
Responded Sep 15, 2023
Hi PerryF48, Thank you for staying at Crowne Plaza Kitchener-Waterloo and writing about your experience. Here in our hotel, we’ve thought of everything to help you unwind and rest easier, ensuring a productive day ahead. I read your evaluation of our services and am sorry for what happened. I understand your thinking about these matters, and to this end, I forwarded your message to our managers. They evaluated them and created a plan to avoid this from happening again. I invite you to come on your next travel adventure. I know that you won't regret your decision. Cordially, Oscar C. Case Manager IHG Hotel & Resorts Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sarah s wrote a review Aug 2023
Kitchener, Canada1 contribution
We are currently staying here at the crowne. And I would like to thank everyone for continuing to be so kind, and helpful . The staff will go above and beyond to make sure we are comfortable. No complaints from us. The beds are so comfortable and clean. The rooms are clean and we even have a balcony in our room. The Crowne Plaza is now among our favorite Hotels , coming next to the Holiday Inn Express. ( If the Crowne offered free breakfast , it would be our ONLY Hotel
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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There are more places to choose from in the Kitchener area.
PRICE RANGE
C$174 - C$224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
delta kitchener-waterloo hotel kitchener, delta hotel kitchener, kitchener delta hotel
FORMERLY KNOWN AS
Delta Kitchener-Waterloo
LOCATION
CanadaOntarioRegion of WaterlooKitchenerCity Commercial Core
NUMBER OF ROOMS
201
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Crowne Plaza Kitchener-Waterloo, an IHG Hotel - UPDATED Prices, Reviews & Photos (Region of Waterloo, Ontario) - Tripadvisor

Frequently Asked Questions about Crowne Plaza Kitchener-Waterloo, an IHG Hotel
Which popular attractions are close to Crowne Plaza Kitchener-Waterloo, an IHG Hotel?
Nearby attractions include Kitchener Market (0.3 km), The Museum (0.2 km), and Kitchener-Waterloo Symphony (0.2 km).
What are some of the property amenities at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Crowne Plaza Kitchener-Waterloo, an IHG Hotel?
Conveniently located restaurants include Ellison's Bistro, Cafe Pyrus, and The Grand Trunk Saloon.
Are there opportunities to exercise at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Crowne Plaza Kitchener-Waterloo, an IHG Hotel located near the city centre?
Yes, it is 0.3 km away from the centre of Kitchener.
Are any cleaning services offered at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Kitchener-Waterloo, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.