Love this property and hope they address a couple issues...the uncomfortable bed and the need for handrails make sure they maintain the resort in good condition. It is good value for the money except if you need 2 bedrooms....it pretty much doubles...lots to do....big property so be prepared for alot of walking...great exercise!!
Our family took our first family vacation in 3 years. We had the large unit in Hillside. It was 3 bedrooms and 3 baths. There were 5 of us and 1 child. It is a great unit as my daughter and son in law and child had almost like a separate apt. The unit has a beautiful wrap around balcony. Very conducive to those who want to sun on one side and eat or read on the other side. We overlooked the trees and water. Very peaceful. There is lots to do at Deerhurst. Your kids will never be bored. So this is a great vacation for anyone with kids or grandkids ages 3- 12. Lots to do for adults too.. golf, axe throwing, Escape room, boating, beach and pools. There is lots of hilly walking so if you have mobility issues this is not for you. You would need to take car to beach on property. …
As a single mom, I worked my butt off to be able to take my 3 kids to Muskoka for the very first time. $1000 for 2 nights seemed reasonable because I had heard great things about Deerhurst. Once I booked our stay, the email communication from the resort was excellent with very clear instructions about how to check in. The same was true for check out procedures. When we arrived in Muskoka, it was pouring rain outside. That didn’t stop the check in host who came to the car from being incredibly friendly and helpful. I told her that I was so disappointed that our first stay in Muskoka would be a rainy one (as that was what was forecasted) and that I wanted to talk to someone about extending our trip. She told me to head into the Pavilion to speak to the hosts at the front desk. The front desk host was also friendly and helpful. She listened to my concerns and checked her computer to see if there was anything that could be done. She said there might be a possibility, but she needed to speak to her manager first. She went to the back for a few minutes and when she came back she said sorry, there’s nothing they can do. I asked to speak to her manager and again, the front desk host went to the back for several minutes. When she came back out she said, “Sorry, both mangers are very busy.” To say that I was shocked would be an understatement. How can TWO managers be too busy to provide a basic level of customer service? I was made to feel devalued and unimportant in that moment. Here’s the thing, I wasn’t asking for a freebie. I wasn’t asking for a deal. I was asking if there was a way for me to change my booking to another room that would be available for 4 nights instead of just the two (as the room that I booked was). I was willing to pay whatever I needed to to make sure that our first trip to Muskoka would be everything that it could be. Here’s the other thing. When I looked online, there were indeed rooms available. They simply just didn’t care. Disappointment doesn’t begin to describe the way I felt. When we got to our room in the summit lodge, we were pleasantly surprised. The space was very nice and clean. We had a mini fridge, microwave, stovetop, plates, bowls etc. However, that pleasant surprise soon diminished once I realized that there were only two bath towels in the washroom. As I mentioned, we are a family of four. I called housekeeping to ask about the towels and was told that unfortunately there is a towel shortage, but they’d add my name to the cue. When I asked when we should expect the towels, I was told she doesn’t know. Once we settled in, we decided to walk around and explore the resort even in the rain. It is simply gorgeous with lots for guests to do both inside and out. Everything is within walking distance and easy to find with the provided maps. After, we decided to go to Maples for dinner. Our server, Micayla, was incredibly friendly and helpful with the menu. We had wings, hamburgers, and chicken burgers. All of the food was delicious! When we got back to our room, we planned on taking showers as the other two bath towels had arrived. That is when I realized that there weren’t any face/ wash cloths! I do not know if this is a Deerhurst thing in general, but I’ve never been anywhere that didn’t provide that basic necessity. I didn’t call housekeeping again because I just didn’t want to be a nuisance. Bed time. The two beds in the room were comfortable. There was supposed to be linens and pillows in the dresser for the pullout couch. There were linens, but no pillows. In the morning we planned on eating breakfast on the big lovely balcony. The only problem was that there was only ONE chair along with the table. We looked at all the other balconies to see if that was simply what was provided, but all other balconies had 4 chairs. We watched other families enjoy that space, but we were unable to. Another disappointment. What was not disappointing however, was the property itself. We loved the indoor pool, hot tub, outdoor pool, food trucks, beach, beach activities, lawn games, walking paths, gym, etc. This is why I’d want to give the resort 5 stars. In the right circumstances, with a little more care, consideration, and attention to basic details, my kids and I would love to visit Deerhurst again. …
You are charging way too much for the Summit Lodges. When I pay that much money per night, I expect to stay in a beautifully appointed room. I have stayed in cleaner rooms in third world countries! The door frame floor to the deck is rotted to the point that we were afraid we would fall right through. Nails popping up through the boards on the deck. There were water stains and bubbled wall paper where the water seeped through. Mold in the grout of the shower tiles. The unit was dirty. It looks like they painted over the wood trim, doors and baseboards without cleaning the wood first. There was hair and dirt in the paint. The one thing I can say, is the beds were comfortable in this particular unit. We did however, enjoy the water recreation sports that were included with our resort fee. However, the disappointing state of our unit Room 208 in the Summit Lodge #52, will prevent us from ever coming back. …
I paid 1500 for 4 person, just for the room, without fridge, uncomfortable bed and unclean room, there wasn’t any option to get less than 3 night. I wouldn’t come again on this price. I paid just for location
We were there July, 2022. The staff were friendly and helpful. The breakfast buffet was fresh and well-stocked. The kids liked the beach, kayaks, and canoes. The grounds and walking trails are beautiful. I love all of the original paintings on the walls of the corridors. My wife complained that the carpet in our room in the main building was a bit smelly. I didn't notice much of anything, but the hotel is aging. The beds were comfortable. There's a tiny beer fridge in the room. I would recommend bringing a kettle, wine glasses, and coffee mugs. The coffee machine in our room was tiny. And who really wants to drink from paper coffee cups?
We enjoyed our stay at Deerhurst very much. There was a number of concerns & suggestions that I provided that would help the resort guarantee success & have guests enjoy the stay more. This included a safety issue walking down the hillside to the waterfront, improvement on in-suite staples & overall cost, especially for activities & restaurants.
Overall great place for kids as the beach and pools are awesome. Beds are terrible and need to get better and selection of food could be better. Staff was good and rooms in new condos by the water are great.
The resort is nice but a bit tired in decor and amenities. The staff are friendly and the food is decent if a bit expensive. The waterfront area is quite busy, so it's not the most relaxing environment but there were lots of kayaks, paddle boards and canoes to make the waterfront enjoyable.
The good: - Lots of activities to do within walking distance. - Hybrid hotel/cottage experience. All the kitchen ammenities to do your own cooking, really good AC. - Highspeed WIFI in every room, never had issues. Could watch Netflix/YouTube without issue. The bad: - No BBQs available for cooking. Ideally they'd provide communal propane BBQs at the various buildings. - Crazy expensive to eat at their restaurants even when the resort fees are already high. Felt like the $50 dinner buffet at Eclipse restaurant should be more like $30 at most. Plan to cook your own meals most of the time to save money. - Washing machine needed technician to fix it but they never came. But at least they provided more towels on request.