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3.5
#3 of 5 resorts in Huntsville
Location
Cleanliness
Service
Value
Embracing Peninsula Lake near Huntsville, Deerhurst Resort is your year-round retreat to Ontario’s famous “Cottage Country” lifestyle in Muskoka and has been welcoming vacationing families and couples, as well as meetings and conference guests since 1896. Known for its excellent golf – including the top ranked Deerhurst Highlands, fresh locally sourced cuisine highlighted throughout the four onsite restaurants, and live entertainment throughout the year, Deerhurst Resort has everything you need for your ultimate Muskoka getaway. Offering the tons of activities year-round including canoeing, stand-up paddle boarding, skiing and wakeboard lessons in the summer, snowshoeing, snowmobile tours, cross-country skiing and skating in the winter, amazing hiking trails to see breathtaking fall colours and so much more, plus Deerhurst is your gateway to Algonquin Park, just 30 minutes away.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Deerhurst Resort boasts a picturesque setting that many guests admire for its stunning views and easy access to local activities. While the grounds and rooms are generally clean, some travelers have noted that housekeeping could be improved and that the rooms appear outdated, echoing concerns about the value considering the costs associated with activities and dining. The resort offers a variety of amenities, though updates are suggested by reviewers.
Service quality appears to fluctuate, with reports of both commendable and lackluster experiences. Despite a warm atmosphere with live music, the ambiance is dampened by noise disruptions and dated decor.
Location
Picturesque
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory
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The fine details of a great resort are being overlooked. The lobby chairs look beat up rather than rustic charm. Pathways to Summit buildings aren’t being shovelled, and every entry carpet is soaked and salt stained. we booked a one bedroom in a Summit. The view is beautiful and even though it’s snowy I would have enjoyed sitting out on the deck but couldn’t because it is covered in a foot of snow. A simple shovel in the closet or on the deck would have been nice. I asked at the front desk and they said they would send one or get a grounds crew member to come up and clear it but that didn’t happen. The bed is comfortable. There is no line service or daily room cleaning in the Summit. Linens are refreshed every 4 days - they leave a good enough supply for 2 people to last 4 days. The suite is cozy and the decor is nice. The kitchenette has enough that you could prepare simple meals if you chose to. There are lots of winter activities to do here and most are included in the resort activity fee that every guest pays. Also lots of trails for walking. They offer three restaurants onsite which is nice. We used the AMBA spa for a massage and it was great. The staff were so friendly and attentive to their guests and it was an incredibly busy day in the spa.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Just spent the past couple nights at Deerhurst and had a lovely time!
The ladies at the front desk were very pleasant and check in was a breeze. All covid precautions were observed including the taking of our temperatures.
We had a 1 bedroom 2 bed suite in the Summit Lodge complex next to the main pavilion on the 3rd floor which offered us views of a bit of the parking lot but more importantly of the pond and trees. It was quite pretty.
Our room was very clean and well decorated and we immediately felt at home.
While kitchen dishes and whatnot were provided, we were surprised that there was no salt & pepper lol. Coffee and creamer packets were there though. :)
Also, bring your own soap and/or body wash as you are only given 2 tiny squares of soap for use.
Towels were a tad rough, sheets were great and beds super comfy!
All of our interactions with the staff were great, our server at the Eclipse restaurant, Tristan I believe, was incredible and the food there was delish.
All in all a great trip and I look forward to returning in the new year!
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Date of stay: November 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Been coming to Deerhurst for over 30 years. We stayed in the Lakeside lodge Monday to Thursday in September. During Covid we wanted a kitchenette and had a 1 bedroom. The check in was well organized and safe. Condo was clean but smaller than the pictures would indicate. Note there is no ice or maid service so bring your own ice or trays. The view of the lake was amazing. It is still a clean beautiful northern lake. The grounds are well cared for and we loved the sports with kayaks, canoes and Paddle boards in good shape and with good oversight. The resort on a fall week was maybe half full but they put us next door to an owner who had a barking dog and blasted music every night (despite being asked politely to turn it down). Sadly this ruined it for us. There is no management in the building so you are kind of on your own. I like dogs but they are encouraged here with special spots to take them into the lake and they are abundant. Be warned.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked a 2 bedroom lake view suite for a price of $1050 per night!! (Ouch) You’d Naturally expect to enter a clean room with great service And amenities! We got The opposite, not only were we gouged we Walked into a rushed and dirty suit! Did I mention NO room service available. Few of the cleaning staff were not following the COVID-19 rules of wearing a mask while inside including the supervisors wearing the Blue shirts!!! This made us very nervous. The beach was a so busy it was impossible to keep distance from others we left the resort to explore the outside hikes instead. Now that we are back there are reports of 11 positive COVID-19 test from the week we were visiting the resort. This makes me extremely angry and dissatisfied. The management needs to Retrain the staff about health and safety, train the staff about cleaning and detailing, book less rooms to allow social distancing for guests. This is not the time to be gouging Canadians.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I really wanted to love this place but so many things make it difficult. They have all the necessary Protocols in place and the breakfast in Eclipse and service was very good. Check in is curb side and meant to be 4pm. We arrived at 2.30 to have lunch in the Maple Bar. Service was good and lovely staff but the food was not Good. I can still taste the grease from the fish and the chicken tasted like it was processed from a can. We tried to check in at 4pm but our room wasn’t ready and the girl said 4pm check in could mean 5pm and she really didn’t care and wasn’t able to give us any indication what time our room would be ready. So we had had a really poor lunch and now no indication of when our room would be ready. So we hung around for 50 minutes waiting on our room, then got a call so say our room was ready all along and that they sent a text message but then realized it hadn’t been actually sent to me. But this made no sense as they were also telling me on one line that my room wasn’t ready, but another line was telling me my room was ready but it was the text message service that wasn’t Working. We had booked a lake side lodge which had fantastic views and nice amenities. The room stank of smoke though. If they charge guests a penalty for smoking in the room, this should be taken off the next guests bill. We had had such problems confirming if our room was ready or not that I didn’t complain. We tried to watch a movie on the TV both evenings which you pay €24.99 for and every time we tried to watch it and add it to the bill, we got a message saying ‘Room not checked in’ so we had to call guest services to get this resolved. Every time we paused the movie, we had to do the same. This resulted in about 10 calls to guest services on both Friday and Saturday night to try and get a movie to work. It was painful for all of us. Then if you come back out of the movie, it goes back to the start. Saturday we had breakfast in Eclipse which was lovely. The grounds are lovely and I can only imagine in summer on the lake must be fabulous. We tried to book a pontoon tour but no one answered the phone, it rang out and went dead. We went down to the activity centre but we had left it too late to book anything so make sure you plan ahead. This resort on paper has it all but we just found the little things and personal touch missing. There was no warmth here at all. Maybe it’s COVID related. Really nice location though.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Speaks volumes when they don’t even ask how your stay was at checkout! 2 nights stay at the pavilion building and no housekeeping to clean room , take out the garbage or bring new towels at 500/night is disappointing to say the least. Plus they never replenished our coffees and teas, we had to go down to the eklipse and pay $6 each time. What really annoyed us the most is the housekeeping,With dirty diapers filling up when travelling with young kids and Fan not working the bathrooms, the room we stayed felt even older and dirtier. Also the AC was so loud , every time it kicked in, you thought someone was barging into the room. Good luck sleeping! Yes the kids enjoyed the lake and pool but we still felt it was too overly priced for the experience.
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Date of stay: August 2021Trip type: Travelled with family
Room Tip:Avoid rooms in pavilion
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Danielle Charters, Marketing at Deerhurst Resort
Responded Aug 24, 2021
Hi there, thank you for your feedback and our apologies that this very important question about your stay was not asked at checkout - we certainly want to hear about your stay. We do send a follow up email with an opportunity to submit your feedback through our system which goes directly to all our our Senior Management Team to review - I will also share this with them as well. We are happy to hear that your kids enjoyed the lake and pools and apologize for your room experience. With covid we are only able to clean before and after a guests stay versus daily, but we hope to be able to add back in our daily cleaning service again in the future once it is possible to do so.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My boyfriend and I stayed at the Deerhurst resort for a couples vacation from Jan 2-5. We were very excited as this resort has received many excellent reviews. We stayed in the pavilion and our room was amazing (although we had to wait about 30 mins for it to be cleaned even though we arrived 2 hours after our checkin time and the bathroom could have used some updating). The weather when we were there was not very good (warm and not much snow) limiting the amount of activities we could do, which is obviously beyond the control of the resort. What we were shocked and disappointed by was the poor service we received and the mediocre quality of the dining/bar experiences. We were actually told by a staff member that "it's really more of a family resort in the winter, and there isn't much for a couple to do" even though couples weekends are heavily advertised. We consider ourselves fairly laid back and easy to please, so it takes a lot to have a bad experience/take the time to write a review. One example of the poor service we received was when we went to the Maple pub to grab a quick drink and watch the hockey game in the afternoon. Despite there being only 4-6 other patrons in the entire pub, it took 20 minutes to get our drinks (one of which was the drink special that the bartender did not know how to make). We were completely ignored by our server after this and it left an extremely poor taste in our mouths. Generally, the staff seemed quite put out and uninformed, unfriendly, and unhelpful which was off-putting, especially at such a highly rated resort. The food was also decent, but not worth the prices asked. The best meal we had the entire weekend was at a restaurant outside of the resort for a fraction of the price. Another highlight was arrowhead provincial park which is beautiful (but again, not related to the resort). This experience could have easily been much different and much better had we received good quality service, however we will not be recommending this resort to anyone, or staying again based on this experience.
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Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I spent two weekends at Deerhurst this summer and had a fabulous time with my family at the beach. During our first visit, we stayed in a 2 bedroom condo that was in pristine condition and had a view of the lake. Aside from being charged for another guest's meal and having to phone on 4 different occasions to have the discrepancy corrected, our stay exceeded our expectations. On our 2nd visit, we were very disappointed with our room, which had an overwhelming wet-dog odor. The room was not meant for pets. The bathroom was also not very clean and had an ordor as well. Overall, I would recommend Deerhurst for a family vacation; however, would on book the newer accommodations.
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Date of stay: August 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
When we arrived, the room was dirty. Crumbs all over the floor, dirty table, dirty stove and ... someone's cut nails on the shelf above the fireplace. They knew we are 4 people, but have not provided the bedsheets for a sofa bed. We had to call at 1 am and wait till they bring them. The amount of dishwasher detergent was only enough for 3 washes and I had to call 3 times and wait for 1.5 hours for them to bring more. We have booked the 2 rooms close one to another with our friends, but when they arrived they were told there was some mistake and were given a room in another building 10 minutes walk from us. We have asked a housekeeper staff that we met in the corridor to take out the garbage from our room. Their response was: "it's not our responsibility. We will only do it if we are told by our supervisor." I have asked the same thing at the reception and a very nice girl told me that it will be done immediately, however, the garbage has not been removed until we left. We are very disappointed. Too many screw-ups for the price they charge.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
While I appreciate that COVID-19 has created challenges for resorts there was a complete lack of transparency when I booked about what would and wouldn’t be available during our stay. Particularly since the resort fee hasn’t been adjusted to reflect the lack of services. Was shocked that we only had one restaurant option throughout our entire stay, which we were only able to get into 2 nights before 9 pm! There was no bar or lounge open either. You can get room service or curbside food pickup if you want to eat in your room but it’s not inexpensive! There were no appointments available for 5 days at the spa, $5 for a bag of ice because the ice machines aren’t working, and the “resort view” in the Lakeside is a real stretch. What it should be advertised as is you’re over looking the parking lot with the resort in the background. Was extremely disappointed by that. We barely used our balcony. While the rooms are tastefully decorated in The Lakeside the beds are like sleeping on cement! The bathroom is spacious but only has a walk-in shower. Such a waste of space for a resort that’s open year round. We had a couple of cold, damp days and would have loved to have been able to take a bath.
The common areas of the resort are tired and in need of updating. Sadly the only positive experience we had during our stay was our 2 meals at the Eclipse Restaurant. While the restaurant itself is completely dated the food was delicious. A nice surprise based on our experience with the balance of the resort.
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Date of stay: September 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have timeshare so most of the outdoor activities are included.
I believe they have children’s club for the toddlers. Best thing is to check with their website.
Enjoy your stay
There are more places to choose from in the Huntsville area.
PRICE RANGE
C$265 - C$330 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
deerhurst hotel huntsville, deerhurst inn ontario, deerhurst ontario
LOCATION
CanadaOntarioMuskoka DistrictHuntsville
NUMBER OF ROOMS
400
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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