Holiday Inn Express & Suites Chatham South, an IHG hotel
Holiday Inn Express & Suites Chatham South, an IHG hotel
575 Richmond Street, Chatham, Chatham-Kent, Ontario N7M 1R2 Canada
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Avg. C$174 /night, 1/19 - 1/20
C$356
per night
C$255
per night
C$153
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
#2 of 9 hotels in Chatham
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Finding an ideal quiet hotel in Chatham does not have to be difficult. Welcome to Holiday Inn Express Hotel & Suites Chatham South, a nice option for travellers like you.
Rooms at Holiday Inn Express Hotel & Suites Chatham South provide a flat screen TV, and guests can stay connected with free wifi.
You can also enjoy a pool and breakfast while staying at Holiday Inn Express Hotel & Suites Chatham South. Need a place to park? Free parking is available at Holiday Inn Express Hotel & Suites Chatham South.
While in Chatham, you may want to check out some of the restaurants that are a short walk away from Holiday Inn Express Hotel & Suites Chatham South, including Rice & Noodle (0.3 km), Spice and Curry (0.5 km), and Craves Poutinerie (1.1 km).
Best of all, Holiday Inn Express Hotel & Suites Chatham South makes it easy to experience many great Chatham attractions like Buxton National Historic Site & Museum and Black Mecca Museum, which are some popular history museums.
Holiday Inn Express Hotel & Suites Chatham South puts the best of Chatham at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Bar / lounge
Breakfast available
Breakfast buffet
Meeting rooms
Baggage storage
Currency exchange
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English
Location
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 47 out of 100
47
16 Restaurants
within 1 kilometer
Reviews
Traveller rating
- 129
- 111
- 27
- 10
- 9
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Detailed Reviews
I recently stayed at this location while on business in the Chatham-Kent area, my expectations of the hotel were surpassed as it was exceptionally clean. The staff was friendly and welcoming, and even though I was only there for a very short stay, I would highly recommend this location to anyone visiting the Chatham-Kent area. Well done Holiday Inn Chatham-Kent!!!
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Date of stay: October 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We arrived at the Holiday Inn on Dec 22nd from Alabama. We came to visit family and on Dec 23rd a blizzard hit, the likes of which I’ve never seen before. We became basically stranded here, unable to drive anywhere, due to road and highway closures. To that point, motorists and travelers from the closed major highway poured into the lobby over the two days seeking safety and refuge. Rodney the Inn Manager, is a true humanitarian, welcoming these individuals with warmth, kindness, understanding and open arms. He and his amazing staff fed them, let me sleep in the available spaces available and showed extreme compassion to all during their time of duress and stress. Five stars all the way around to the staff, Rodney and this hotel for handling an adverse situation with such class and turning an unpredictable weather scenario into a positive one. ⭐️⭐️⭐️⭐️⭐️
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed for 9 nights. The room was very clean and comfortable. My room faced the railway tracks but the train sound did not bother me or wake me up. The staff were helpful and polite. I enjoyed my stay and will stay here again the next time I am in Chatham.
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Date of stay: December 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Simply called the hotel at 6:36pm to inquire about the Friends and Family Rate and I ended up being quoted $110 rate (might have some cents attached; don't remember the exact rate) by the Front Desk Agent named Brenda. I asked for the confirmation email after I made the reservation. Hours passed, nothing came through my email. I called back again at 8:04pm and Brenda said their system was acting up earlier. She said she would send it again. Upon receiving the confirmation, I noticed that the rate bumped up to $135.99.
When I brought the rate discrepancy to the agent’s attention, I received the following response: “I was not aware the family and friends rate increased since last year when I quoted you a lower rate. Sorry. That is the actual rate.” I mentioned that it was not my fault that she quoted me the wrong rate and that she should honour the rate that she initially quoted me when I made the reservation. After that she attempted to bargain with me by offering me the Hospital Rate of $121.
I sent an e-mail to the Front Office Manager explaining what exactly has happened. Front Office Manager, Rodney Juniper's response was highly humiliating and unprofessional. Rodney Juniper responded to my email saying: "you are trying to put words in their mouths and I trust my staff."
Brenda must have called the manager to cover up her mistake after I hanged up on her. Because I am a person whom he has never met, according to the Rodney Juniper, I must have been untruthful and making up a story (he doesn't consider the chance of the agent Brenda's being untruthful to cover up her mistake). That's what his email says (screenshot of the email he sent me is attached).
He says in his email that:
"First off, we are booking you a freinds and family rate as a courtesy. "
"As soon as you called to book, brenda called me to inquire how to book you in."
If you advised Brenda that Friends and Family rates can be booked online through the employee only, how was I still able to book a reservation over the phone and was given the $135.99 rate? How can you still claim that $135.99 rate is the " freinds and family rate as a courtesy" when the actual rate is $165? So $135.99 the Friends and Family rate that you offered over the phone as a courtesy (according to his email) is only $30 cheaper than the online rate? Makes no sense.
I don't know how these two individuals (Front Desk Agent Brenda and Manager Rodney Juniper) made their way to hospitality really. I am 29 years old, I have never witnessed a complaint being handled with such unprofessionalism. If you are a potential guest, watch out, you might have to record your conversation in case you are accused of putting words in their staff's mouth (!)
I booked another hotel which has lower quality than Holiday Inn Express and paid the full rate (better than bringing business to a place where you have been humiliated before even stepping in). I didn't stay at this hotel, therefore I won't be able to provide feedback about the cleanliness of the rooms etc. However two of the staff members I interacted were very unprofessional and dishonest at an astonishing level.
When I brought the rate discrepancy to the agent’s attention, I received the following response: “I was not aware the family and friends rate increased since last year when I quoted you a lower rate. Sorry. That is the actual rate.” I mentioned that it was not my fault that she quoted me the wrong rate and that she should honour the rate that she initially quoted me when I made the reservation. After that she attempted to bargain with me by offering me the Hospital Rate of $121.
I sent an e-mail to the Front Office Manager explaining what exactly has happened. Front Office Manager, Rodney Juniper's response was highly humiliating and unprofessional. Rodney Juniper responded to my email saying: "you are trying to put words in their mouths and I trust my staff."
Brenda must have called the manager to cover up her mistake after I hanged up on her. Because I am a person whom he has never met, according to the Rodney Juniper, I must have been untruthful and making up a story (he doesn't consider the chance of the agent Brenda's being untruthful to cover up her mistake). That's what his email says (screenshot of the email he sent me is attached).
He says in his email that:
"First off, we are booking you a freinds and family rate as a courtesy. "
"As soon as you called to book, brenda called me to inquire how to book you in."
If you advised Brenda that Friends and Family rates can be booked online through the employee only, how was I still able to book a reservation over the phone and was given the $135.99 rate? How can you still claim that $135.99 rate is the " freinds and family rate as a courtesy" when the actual rate is $165? So $135.99 the Friends and Family rate that you offered over the phone as a courtesy (according to his email) is only $30 cheaper than the online rate? Makes no sense.
I don't know how these two individuals (Front Desk Agent Brenda and Manager Rodney Juniper) made their way to hospitality really. I am 29 years old, I have never witnessed a complaint being handled with such unprofessionalism. If you are a potential guest, watch out, you might have to record your conversation in case you are accused of putting words in their staff's mouth (!)
I booked another hotel which has lower quality than Holiday Inn Express and paid the full rate (better than bringing business to a place where you have been humiliated before even stepping in). I didn't stay at this hotel, therefore I won't be able to provide feedback about the cleanliness of the rooms etc. However two of the staff members I interacted were very unprofessional and dishonest at an astonishing level.
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Date of stay: December 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, Manager at Holiday Inn Express & Suites Chatham South, an IHG hotel
Responded Jan 15, 2020
Hello Traveler_Hatko, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for the inconveniences you encountered. Particularly about how the friends and family rate should have been booked and how we handled the concerns you raised. We appreciate that you brought this to our attention. We take feedback seriously and will directly speak to the General Manager regarding these. It is our commitment to provide transparent, efficient and friction less experiences for guests and making the necessary changes would help us provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. In addition to this, we have sent you a Private Message for further details. Hector P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Service and people are friendly, breakfast typical and lobby is redone. Our rooms were in need of renovation. Peeling wallpaper, stains on furniture, bathroom tile is old and stained. Our room also had the remnant smell of cigarette smoke and it was musty. We stayed for 1 night and got lucky and found an Airbnb for the next two nights and had brand new accommodations in a newly built duplex for the same price. Sorry, we tried, Holiday Inn Express.. The last time we stayed was when you were newly opened. It’s time to make some changes.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had reserved a room at this Holiday Inn a month ago and received a confirmation number. The day prior to our arrival we received an email allowing us to check in on line, which we did. Upon our arrival at the hotel we waited in line for 20 minutes as the hotel was busy due to two separate organizations checking in. When we eventually reach the check in position we were told that we had cancelled our room. This obliviously was a surprise to us. We were also informed that there were no rooms. We had to drive 45 minutes to another town and check in there. We asked to speak to a manager but was told there was no manager on duty. It shows how bad this hotel is managed, with a sold out hotel, only one person on the front desk and no manager on duty. Now I am travelling more I will certainly steer clear of Holiday in on my future travels.
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Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Call ahead and make sure your reservation has not been cancelled
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Chatham South, an IHG hotel
Responded Sep 28, 2023
Hi Robert O, We appreciate you choosing the Holiday Inn Express And Suites Chatham South for your leisure stay. We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again. I have sent you a private message to discuss this further. I hope we'll remain your dependable choice, as we promise to make your stay more memorable and exciting. Yours in hospitality, Melissa P Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was spotless and the staff excellent! Our room was perfect.The breakfast was included and we were happy to have it! The hotel was easy to find and has ample parking. the pool was clean and had lots of towels. The windows along the one side was cool too
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First impression was very positive. Check in staff were very professional yet friendly. Questions were answered easily. Our room was even more than we expected. We booked a suite for New Year’s Eve and the room was much larger than we thought it would be. It was clean and quite comfortable. Breakfast was good with decent choices. The woman serving breakfast was so nice. Happy New Year to Chatham Kent Holiday Inn! We will definitely do this again.
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Date of stay: December 2021Trip type: Travelled with friends
Room Tip: Parking was plentiful. Covid protocol was followed by all staff. Casino next door has a good...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I needed an early(very early) check in as I was visiting a relative in Chatham Kent Health Alliance. I was in my very clean spacious room by 9.30 am. Staff were so accommodating and kind. I stayed just 2 nights and on my check out receipt I saw I’d been given the “hospital” rate. Will stay again for sure!
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Date of stay: June 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If you are exploring Chatham-Kent and need a place to stay this is a pretty good hotel.
Friendly staff and a clean room.
We didn’t use any of the hotels amenities. They do serve breakfast in the morning. We grabbed a banana and coffee, so I’m not able to write about the breakfast quality.
I would stay at this hotel again.
Friendly staff and a clean room.
We didn’t use any of the hotels amenities. They do serve breakfast in the morning. We grabbed a banana and coffee, so I’m not able to write about the breakfast quality.
I would stay at this hotel again.
Read more
Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This pool didn't have a slide
I apologize for the delay in getting back to you. Yes we do have adjoining rooms however they are limited so I would recommend booking in advance to guarantee you getting your request.
Thank you for inquiring and we hope to see you soon.
Cliff Quinlan
General Manager
"Parking was plentiful. Covid protocol was followed by all staff. Casino next door has a good restaurant. Many fast food restaurants close by"Read full review
"Lots of parking , animal friendly and a small nature trail within walking distance."Read full review
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PRICE RANGE
C$181 - C$237 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites chatham south
LOCATION
CanadaOntarioChatham-KentChatham
NUMBER OF ROOMS
117
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Holiday Inn Express & Suites Chatham South, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Chatham South, an IHG hotel?
Nearby attractions include Chatham Farmers' Market (0.2 km), Cascades Casino Chatham (0.07 km), and Chatham Bowlerama (0.4 km).
What are some of the property amenities at Holiday Inn Express & Suites Chatham South, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Chatham South, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Chatham South, an IHG hotel?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Holiday Inn Express & Suites Chatham South, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Chatham South, an IHG hotel?
Conveniently located restaurants include Spice and Curry, Rice & Noodle, and Craves Poutinerie.
Are there opportunities to exercise at Holiday Inn Express & Suites Chatham South, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Chatham South, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Chatham South, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Chatham South, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Is Holiday Inn Express & Suites Chatham South, an IHG hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.