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Holiday Inn Express Hotel & Suites Brockville

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189 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Brockville
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Showing 181: English reviews
Reviewed 16 January 2016

I had contacted the Holiday Inn to block off rooms at a group rate for my upcoming wedding. It took management SIX WEEKS to return my numerous phone calls, voicemails, and emails inquiring about blocking off rooms for my wedding guests. When they finally got back to me, I went to see some rooms and look into signing a contract...

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Helpful?
2Thank Erica B
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review

Dear Erica B, Thank you for leaving a candid review about our hotel on TripAdvisor. It is disheartening to know that your experience was not as pleasant as it should have been. This is not the customer service we endeavor to deliver our guests and for that, we are truly sorry. Rest assured that your comments were shared to our...

Montreal, Canada
Reviewed 4 January 2016

Was told we'd have a crib for our infant, but when we got to our room none was there. Front desk staff said there were none in the hotel, but saw one in the hallway later that same evening - took a picture of it in fact. Also, was rushing in and out in a rainstorm to get playpen for...

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3Thank Justin K
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review

Dear Justin K, Thank you for leaving us a feedback. Everything we do is aimed at providing our guests with excellent service and comfortable accommodations, however, we regret we have fallen short of your expectations with the level of service received. We take comments such as these very seriously and would like to follow up with you. I have sent...

Ottawa, Canada
Reviewed 27 December 2015

This is actually the second time I have stayed here and have been impressed. The building is newer, with everything in good shape, spacious rooms and friendly service. Next time I need to stay in Brockville, I am sure it will be here.

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Thank Richy_Bobby
Ottawa, Canada
Reviewed 9 November 2015

Could hear the gentleman in the room next to me all night long talking away. Quite frustrating when you have to wake up at 530am. The service was friendly. Room and hotel was clean. I'm sure I'll be told that the building is up to code when it comes to sound transmission and I wouldn't expect them to them to...

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3Thank variable1-1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review

Dear variable1-1, We appreciate you taking the time to comment about your recent stay at our hotel. I’m very sorry to hear about your experience on your recent stay regarding the noise issues. We would like to follow up with you. I have sent you a private message in an effort to obtain more information. I look forward to hearing...

Ontario
Reviewed 8 November 2015

We stayed at the Holiday Inn Express Brockville in August and it was the most insulting and demeaning experience I have ever had.It has taken me months to calm down enough to write a review. We travel with a support/service dog recommended by a physician, who provided us with a letter in accordance with the provisions of the Accessibility for...

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7Thank HerIndoorsOntario
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review

Dear HerIndoorsOntario, Thank you for submitting your review of our hotel. We are hospitality professionals who pride ourselves on delivering world class customer service. I am sorry to hear about your experience during your recent stay with our hotel. Your feedback about the unpleasant check in experience, poor customer service, room cleanliness and inadequate breakfast items have been seriously taken...

Ontario
Reviewed 1 November 2015

Excellent location, close to the 401,standard accomadations and breakfast the hotel is known for....no complaints,always service and amenities you can count on! Close to the highway, but the noise was not that noticeable.

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1Thank clem55
Rochester, New York
Reviewed 25 October 2015

Needed a hotel for one night while visiting the Thousand Islands and this was a wise choice. Nice room with a better than usual HIE breakfast in a bigger than usual HIE breakfast space. Had a room not facing the 401 and heard no noise whatsoever. Would stay here again if visiting the area!

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2Thank traveltime841
Toronto, Canada
Reviewed 9 October 2015

Figuring I teach Scuba on the St. Lawrence often, I thought of trying new places to stay. Price wise it's all good as most hotels have "diver rates" .Quiet, clean and after a weekend of cold diving (outside temp 6c) in the beginning of October, the rest was great. I totally recovered my energy after the sleep of 2 nights....

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Thank RescueDiver67
Reviewed 26 September 2015 via mobile

The hotel is situated close to the 401. I received a room facing the highway that was very loud (they already have ear plugs in the room). The hotel was fairly empty and they refused to simply move me to another room - instead charged me an addition 10 dollars because the had no smaller rooms left on the opposite...

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4Thank Maddie2Baxter
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review

Dear Maddie2Baxter, Thank you for leaving a candid review about our hotel on TripAdvisor. IHG values each feedback as this will allow us identify the areas that may benefit from our additional attention. It is disheartening to know that your experience was not as pleasant as it should have been. I apologize for your disappointments with your room accommodations. I...

Reviewed 25 September 2015

We stayed here one night in September. The hotel was clean and the staff friendly. We had requested a warm pool but it is obvious that meant nothing. Everyone who tried the pool gave up and left. Considering the price, that is unacceptable. Breakfast was adequate but they didn't have the promoted hot cinnamon rolls. The bathroom has the same...

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2Thank Ed J
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review

Dear Ed J, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It sounds like we fell below your expectations because of the pool water temperature, absence of cinnamon rolls in the breakfast offering...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Stay Smart at the Holiday Inn Express & Suites, Brockville's newest hotel. We feature 80 guest rooms with a wide variety of suites. Each room is equipped with 42" televisions, iron/board, coffee maker, hair dryer, high-speed internet and free local calls. Our suites also include a kitchenette with mini fridge and microwave, as well as a sitting area with a pullout sofa. Hotel amenities include business centre, indoor pool with hot tub, fitness room and guest laundry room. Remember to start your day off right with our complimentary deluxe continental breakfast. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Brockville

Address: 7815 Kent Blvd, Brockville, Ontario K6V 6N7, Canada
Region: Canada > Ontario > Brockville
Price Range: $151 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Brockville 2.5*
Number of rooms: 80
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Also Known As:
Holiday Inn Express Hotel And Suites Brockville
Holiday Inn Express Hotel & Suites Brockville Ontario
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Brockville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had junior suites that included microwave and frig-well worth the small increase in price.”
 of 5 bubbles JanetEllenY, 25 Oct 2016 | Read review
“Rooms on north side of building are quieter.”
 of 5 bubbles luvchianti, 3 Oct 2016 | Read review
“I would assume the rooms are quieter on the non-highway side, but we didn't hear noise even on the highway side...”
 of 5 bubbles anchormanage, 26 Sep 2016 | Read review
“North side quieter”
 of 5 bubbles 2u4sail, 1 Aug 2016 | Read review
“If you do not like highway noise, ask for a room on the opposite side of the hotel facing away from Highway 401.”
 of 5 bubbles Canuck40, 27 Jul 2016 | Read review
5 of 5