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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Best Western Truro - Glengarry receives high marks for its cleanliness, with guests often commending the spotless rooms and well-maintained public spaces. The service is another highlight, as the staff is frequently described as friendly and accommodating.
Although some guests suggest the rooms could benefit from updates and more accurate online representations, the general consensus is that they offer comfort and value. The hotel's breakfast, particularly the omelet station, and the cleanliness of the pool are popular amenities, though there are occasional mentions of a smoke smell in the pool area and a lukewarm hot tub.
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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We are after staying at this Best Western Location several times and it has been nothing short of a pleasant experience. The staff are extremely friendly and courteous, the rooms very nice and very clean as we did thoroughly checkout throughout the room . The pool was used while there and it was very clean as well. Breakfast had everything you could want and it is self service so you can pick and choose what you want and a nice touch it the chef will make you and omlet to your liking . I honestly can not say anything bad about the Best Western glenngarry. If you have not stayed here and are going to be in the Truro area i would strongly recommend staying here.
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Review collected in partnership with Best Western
Date of stay: June 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Hosking, General Manager at Best Western Truro - Glengarry
Responded Jun 22, 2023
Dear Natasha, Thank you for taking the time to rate your recent stay with us. We are so happy for the great rating and that you enjoyed your stay with us. We look forward to serving you again. Mark Hosking General manager
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My daughter, godchild, and I recently enjoyed a lovely getaway from Halifax to Truro. We stayed at the Best Western Glengarry. We very much enjoyed our time at the Glengarry. We were delighted to be able to check-in early, and it was a lovely perk to be granted a late check-out. The room was nice and the beds were comfortable. The shower provided consistant hot water and had great water pressure. All staff members that we encountered were very friendly, helpful, and provided perfect customer service. The food at the restaurant was delicious and had a great menu selection. The 'grab and go' breakfast was delicious and plentiful. The location of the hotel is very convenient and close to all of the great things one can do in Truro. We are very much looking forawrd to our next stay at the Best Western Glengarry. :-)
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Review collected in partnership with Best Western
Date of stay: January 2021
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Georgina Taylor, Other at Best Western Truro - Glengarry
Responded May 15, 2021
We appreciate that you took your time to provide us feedback. We are glad that we were able to provide you the best service in all aspects. As a team, we cannot be more happy than this. We would love to have you back.
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I had read several reviews complaining about cleanliness, so I booked with a but of hesitation, but our room and the hotel in general were very clean from my observations.
We stayed in the main building and our room looked like it had recently been redone. My only complaint about the room was that it was very warm and we were unable to turn down the heat for sleeping.
Renovations were being done throughout the hotel during our stay, but it caused virtually no disruption or noise for us.
The young lady at the front desk was extremely nice and helpful. In fact all of the staff we encountered seemed nice. All staff who had direct contact with guests were wearing masks.
They have a charging station for guests with electric cars, which they keep locked when not in use. When we asked to use the charger one of the staff came down and unlocked it for us immediately.
The complimentary breakfast was very good with several options available from the menu, but for some reason they were playing rock music in the dining room at breakfast time.
Overall we had a very good experience and would return.
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Date of stay: April 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Georgina Taylor, Other at Best Western Truro - Glengarry
Responded Apr 8, 2022
Dear Guest Thank you for taking the time to leave us a comment regarding your recent stay with us. We are so happy to hear that you enjoyed everything from your room to our electric charging station. It is so nice to hear so many positive comments and see that our staff are so accommodating too! We hope you'll be able to visit us again after our renovations are completed. Again, thanks so much!
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We have stayed at BW Glengarry in Truro many times in the past and we were so disappointed with our recent stay. The hotel has gone down in quality and cleanliness. One would think cleanliness would increase due to strict covid cleaning protocols. The carpet was not vacuumed, hallways and entrance to hotel had dirty floors, garbage can at main entrance overflowing, ice machines out of order and water pooling on the second floor, bathroom full of dust and mildew/mould. Wanted to open windows to get fresh air but lock was broken and window wouldn’t open. Dirty hand prints on glass, dust on sills in dining room, etc. I could go on and on but to sum it up the hotel needs a major overhaul. Breakfast was inedible and we had to wait 15 minutes for the server to find clean coffee mugs? Once the mugs arrived they were dirty. Ordered hard eggs and got over easy with a side of raw hash browns, gross. Pictures of a few issues included. Stay away!
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Date of stay: September 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Georgina Taylor, Other at Best Western Truro - Glengarry
Responded Sep 15, 2021
Dear Guest Thank you for taking the time to leave us a comment. We appreciate your feedback and will certainly pass your comments on to each department you have mentioned. Our apologies that you were not satisfied with your stay.
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Early September we stayed at Best Western Glengarry in Truro, it was my first and probably my last stay with them. The room was very outdated and the carpet filthy. No cleaners came into the room over the 4 day trip, so our towels we put out in the corridor and had to request clean ones and even received a dirty one back, our garbage we would take out and give to one of the cleaners and it was left in the hallway all day usually. With COVID 19 I assumed the hotel would be clean and welcoming, not once did I see anyone wipe or clean anything. Very disappointed in the hotel in general and would not recommend.
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Date of stay: September 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Georgina Taylor, Other at Best Western Truro - Glengarry
Responded Sep 20, 2021
Dear Guest Thank you for taking the time to leave us a comment. We do apologize that you were not satisfied with your stay with us and we will certainly look into each comment you mentioned. We are only doing stayovers on request as we are trying to keep our staff and guests safe and we are wiping and cleaning things down as per Covid precautions.
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Spent day at the Glengarry/Best Western for a conference. Great meal in the restaurant. Food was tasty and service was good. Facility was good, decor pleasant. I had the chowder for lunch. It was very good. Attended a banquet in the evening and had the turkey dinner, with salad to start and cheesecake for dessert. Our large crowd was served quickly and the food was hot when it arrived. Well done.
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Date of stay: May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Georgina Taylor, Other at Best Western Truro - Glengarry
Responded May 15, 2021
Hello Jean, We are happy you enjoyed your stay during for conference. Our seafood chowder is indeed delicious. Take care
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We spent 2 nights at the Best Western in Truro. Restaurant was ok. Indoor pool had a dirt ring amd so did the tub in our room. Our room was not cleaned after our first night. When i checked with the front desk they said due to covid they were not cleaning peoples rooms. We were not told this at check in. When we insisted our room be cleaned a hotel representative noted that we would need to vacate our room 30 minutes before the cleaner arrived and not enter for 45 minutes after the cleaner had finished. We were not happy with our stay and would recommend this hotel. Year past we had stayed here and the rooms were clean.
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Review collected in partnership with Best Western
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Georgina Taylor, Other at Best Western Truro - Glengarry
Responded Mar 21, 2022
Dear Guest Thank you for taking the time to leave us comments regarding your recent stay. We do apologize that your room wasn't cleaned and that this was not information given to you at check in. We do this for the safety of our staff and for our guests safety too! We actually have a great housekeeping team but we will certainly pass your comments on as we want our guests having a great stay with us.
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The staff were friendly and helpful, but that did makeup for this aging building and it facilities. Pool area dark and dingy, several pool tiles broken or missing, hot tub are need some repair as well. Ear wigs in the pool area and in our bathroom were not a pleasant site. A/C unit needed some repair and there are no usb charging ports in the room.
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Review collected in partnership with Best Western
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Georgina Taylor, Other at Best Western Truro - Glengarry
Responded May 15, 2021
Hello, We apologize that we couldn`t give you the best experience you had with our hotel so far. We will be more than happy to provide you better experience on your next stay.
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This hotel is apparently going through renovations. I did not see any renovation mess or hear anything. The lobby and restaurant are nice. The hallway carpets are nice. The elevator is very tiny. The rooms may have been updated? The bathroom is way too small. They have room to expand bathroom with wasted space just outside the bathroom. The tub did not drain when having a shower. You need to hold the toilet lever down when flushing. There was no grab bar in bathtub nor was there anywhere to hang towels except 1 hook on bathroom door. No housekeeping so either reuse towels or ask for new. This hotel still uses small bottles of shampoo etc. I think there are people living in this hotel. It was cheaper than other hotels and it is clear why. The hallways were very warm. No AC in halls. The AC in room worked fine. Beds were comfortable. Breakfast was organized and good. You need a card from front desk for each person. They use sheets over and under the uncovered duvet. The location is great. Parking good. Concerns with bathroom tub shared when checking out. Internet was spotty and slow.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Hosking, General Manager at Best Western Truro - Glengarry
Responded Aug 1, 2022
Dear guest, Thank you for commenting and rating your recent stay. We will certainly review your comments on how we can better our service. We are starting phase 2 of our upgrades and renovations this Fall and winter. We hope that we cans serve you again. Mark Hosking General Manager
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I wish I could give a higher rate than 10 for this hotel and staff - we had been travelling for many hours and were very tired. When we arrived, Brenda was so kind and helpful and went above and beyond to make us feel welcome. The room was very clean and comfortable. We will definitely stay here again if in the area and would recommend it to anyone.
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Review collected in partnership with Best Western
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Georgina Taylor, Other at Best Western Truro - Glengarry
Responded May 15, 2021
Hi, We really appreciate that you took this valuable time to give us feedback. It means a lot to us. We will be more than happy to have to plan your next stay at our property.
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Last time I stayed, I was in the back building too. It is a two level, motel style drive up. I ended up writing a negative review becuase the room was dirty and in disrepair ( there are pics on my review ). They did, however, reply to my review and said they fixed the issues in the room I was in.
The main building is MUCH nicer.
There is no laundry facilities in this hotel. Would suggest you check some other location as the service and staff are not great. If you on holidays - they can ruin it for you. There is small motel cross the road which appears okay - nothing fancy. Appears nice as I had dinner there due to the lack of service in the Best Western.
There are more places to choose from in the Truro area.
PRICE RANGE
C$131 - C$151 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
truro best western, best western truro
FORMERLY KNOWN AS
BEST WESTERN PLUS Glengarry Hotel
LOCATION
CanadaNova ScotiaTruro
NUMBER OF ROOMS
92
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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