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Best Western Plus Columbia River Hotel

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1001 Rossland Ave, Trail, British Columbia V1R 3N7 Canada
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US$136
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Traveller (48)
Room & Suite (35)
Dining (6)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-06 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20-11-06 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 4 hotels in Trail
Location
Cleanliness
Service
Value
Travellers' Choice
At the Best Western Plus Columbia River Hotel you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Columbia River Hotel will stand out among other hotels in Trail,QC. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Columbia River Hotel will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Spa
Parking
Wifi
Restaurant
Vending machine
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family
Languages Spoken
English
360Reviews2Q+A36Room tips
Traveller rating
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Melanie J wrote a review Jun. 1
Victoria, Canada4 contributions
Cleanest room I have ever experienced! Great friendly and welcoming staff! Great downtown location with easy access to the hospital as I was on a business trip. I will definitely stay again, and not hesitate to recommend this hotel for pleasure or business.
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Review collected in partnership with Best Western
Date of stay: May 2022
Value
Rooms
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Cleanliness
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Sleep Quality
Trip type: Travelled on business
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Response from GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel
Responded 4 weeks ago
Hi Melanie, Thank you for taking the time to review your stay. I'm pleased that you found our rooms to be clean as that is a top priority for us. We are quite lucky to be located in the heart of downtown Trail which does put us close to a lot of what our city has to offer. I hope we see you again soon!
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Norman F wrote a review Jun. 2021
Burnaby, Canada68 contributions32 helpful votes
Hotel's Favourite
We arrived in Trail for a four-night stay as I had a work assignment which ended up running to 16 days. Room location was exactly as requested and there was a hand written note in the Room written by Brandon (Director of Guest Services) welcoming us to the hotel – a very nice touch. It would appear that the Hotel and Rooms have recently been redecorated and refitted with good quality furnishings and it is refreshing to see the Owner’s ongoing and continued investment in the property. Everything was clean and fresh. Adjoining Hotel Restaurant was still closed due to the pandemic but believe should be reopening in the not-too-distant future. Due to work ended up staying 16 nights and everybody that we met from Brandon, to the front desk staff to housekeeping were exceptionally pleasant, helpful and knowledgeable about this regional location. We will stay at this location again and sincerely recommend it to others. Couple of minor recommendations: 1. There are no microwaves in the Rooms but it you advise the front desk then they will arrange as soon as they can – if you are arriving late suggest that you phone in advance of arrival if you need one in place the same night; 2. Exit to the main road is on a blind corner, particularly if you are heading East. Suggest that you go round the building and exit via the McDonalds parking lot, which has traffic lights to assist.
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Date of stay: June 2021
1 Helpful vote
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Response from Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel
Responded Jun. 22, 2021
Hi Mr. Ford! Thank you for taking the time to write a review. I greatly appreciate it. Guests like you make my job a pleasure. I enjoyed seeing you guys each day during your stay, and having conversations when possible. Your tips fit nicely, and I personally always use that exit as it really make things simple when heading east as you so clearly put it. I really hope we get to see you again, for work or otherwise. Thank you!
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amanda5805 wrote a review Feb. 2022
Duncan, Canada4109 contributions305 helpful votes
+1
We ended up having to take a different route home from Calgary due to forest fires. We really had no idea where to stay and were coming up on Trail, BC (Castlegar was one of the spots on fire). They had a Best Western Plus and figure normally Best Western's are consistent so we will just stay there. They charged us $184CAD for one night. It wasn't worth more than $100. It was gross. I think they knew how many forest fires were around and people being evacuated from the homes and they decided maximize on profit during this bad time for others. The front desk attendant looked to have needle marks on her arms, she was horrible to deal with and seemed skittish. Who we think would have been a manager yelling at her from a back room while we were checking in. So unprofessional. The lobby looked like it had been update and looked very nice. Once you got into the elevator and walked the halls you could tell it was upgraded on the cheap. The hotel had a funny smell once you got past the first floor. The rooms had been upgraded and looked nice but was nothing special. They claim the restaurant was closed for renos, but seemed to be just boarded up. They never updated their website to say it was closed. We watch a homeless man shoot up behind the building close to the liquor store (that was on the backside of the building and another one pooping outside the building somewhat close to our car. We did not feel safe leaving our belongings in the room when we went for dinner and did not feel good about leaving our car in the parking lot. AC unit barely ran and was very loud. They did offer us a bagged breakfast because of Covid they could not offer the normally breakfast. We passed because who knows who made it. Next time we will keep driving.
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Date of stay: July 2021
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1 Helpful vote
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Trayson H wrote a review Feb. 2022
10 contributions2 helpful votes
We'd stayed at this property before. Last time we loved the restaurant (especially the Bellinis) and enjoyed the hospitality and service at the complimentary breakfast. We arrived to find that the restaurant was closed and the complimentary breakfast was gone and replaced with an overpriced breakfast menu. Neither of these items were brought to our attention before we arrived. In addition, the heat in the room was too hot and didn't keep the room at the displayed temp. We were disappointed.
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Date of stay: February 2022
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Holly K wrote a review Jan. 2022
Trail, Canada2 contributions
I stayed there over Christmas break to visit my family and it was lovely. It was so nice to see some friendly, familiar faces. Breanna at the desk was very welcoming upon arrival and Jason in the liquor store was such a sweetheart like always. Whenever I hear about my friends or family going to Trail I always recommend this location to stay at :)
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Date of stay: December 2021
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Room Tip: Top floor on the back side
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607jeremy wrote a review Dec. 2021
1 contribution
Clean, comfortable, quiet. Great value. I was happy with everything except the bagged breakfast, but I assume that is a Covid requirement, so can't fault Best Western for it. I would stay here again for sure.
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Review collected in partnership with Best Western
Date of stay: December 2021
Value
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Trip type: Travelled on business
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Response from Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel
Responded Dec. 13, 2021
Hi Jeremy, Thank you for taking the time to review your stay. I'm happy you enjoyed your stay and would come back again. I hope we see you again soon!
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amirr840 wrote a review Dec. 2021
Edmonton, Canada1 contribution
I really enjoyed the quality of housekeeping and guest room comfort of this hotel. Didn't like the snack bag that was offered as Grab-and-go breakfast and fitness room equipment. you could hear a little noise of highway but not to the point that disturb your sleep.
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Review collected in partnership with Best Western
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel
Responded Dec. 6, 2021
Hi Amirr, Thank you for your review. We are located in downtown Trail, which has the benefit of putting us close to a lot of what our city offers, and means we get some traffic of course. But Trail is a pretty small town so it's not like we've ever got bumper to bumper traffic. Another bit of good news is that our restaurant is re-opening this week which we are hoping really provides a place that guests are happy to have in-house. I hope we see you again soon!
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anguss72021 wrote a review Nov. 2021
British Columbia, Canada1 contribution
The Best Western Plus Columbia River Hotel was very convenient for our team when we played in the annual hockey tournament. The hotel was clean, warm and the staff very friendly and accommodating. There was a locked room to store hockey equipment. We would certainly recommend this hotel to anyone traveling to Trail for a hockey tournament or just a trip to visit this beautiful part of British Columbia.
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Review collected in partnership with Best Western
Date of stay: November 2021
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Response from Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel
Responded Nov. 29, 2021
Hi Anguss, Thank you for your review. We are lucky to be so close to the Trail Memorial Centre, which always attracts team during hockey season. I'm pleased you enjoyed your time with us while you were in town to play the best game there is. I hope we see you again next season!
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KaledenBC wrote a review Nov. 2021
Penticton, Canada14 contributions5 helpful votes
Great service, super clean, very comfy beds and best pillows ever. Forgot a cable in the room but maid ran out to our car as we were leaving to return it to us. Amazing. No one ever does that. So appreciated!
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Review collected in partnership with Best Western
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel
Responded Nov. 7, 2021
Hi Kaleden, Thank you for your review. I'm pleased you found the best to be comfortable along with the pillows. A lot of people seem to love the pillows and always ask to buy them. Housekeeping did find your charger and ran it down to catch you just in time. I saw that happen myself and it didn't surprise me at all as our housekeeping team is the hardest working part of the hotel. I hope we see you again soon!
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Norman F wrote a review Oct. 2021
Burnaby, Canada68 contributions32 helpful votes
This was our 2nd stay at this property and again we were not disappointed. It is refreshing to see that the Owner continues to invest in the two BW properties that he has in Trail. Covid-19 precautions are still being applied with no daily room cleaning but fresh towels and toiletries and provided when required. Room carpet had some stains but was clean (soles of slippers remained perfectly white). Attached restaurant is still closed but these are challenging times for the hotel industry. Bagged breakfasts are still being provided and each consists of a bottle of water, one orange juice, an apple, a muffin and a breakfast bar - much more than what another hotel provided of just one muffin.
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Date of stay: October 2021
Rooms
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Trip type: Travelled on business
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Response from Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel
Responded Oct. 31, 2021
Hi Norman, It's always a pleasure to welcome you and your wife back to Trail. Guests like yourself are why I enjoy doing this job. Having people who come to Trail and enjoy the unique parts of our town is always fun. Housekeeping is always here, and ready to serve your needs, but currently with COVID protocols in place they only enter the room when required or requested to ensure your privacy and safety. For the restaurant I know our team is working to get things opened in a way that will serve guests great food in a way they can be sure is safe. I am looking forward to being able to recommend it once again as the place to eat in Trail! I look forward to seeing you again soon!
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PRICE RANGE
US$146 - US$169 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western trail, trail best western
LOCATION
CanadaBritish ColumbiaKootenay RockiesTrail
NUMBER OF ROOMS
58
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Frequently Asked Questions about Best Western Plus Columbia River Hotel
Which popular attractions are close to Best Western Plus Columbia River Hotel?
Nearby attractions include Columbia River Skywalk (0.9 km), Royal Theatre (0.6 km), and Trail Visitor Centre at the Trail Riverfront Centre (0.6 km).
What are some of the property amenities at Best Western Plus Columbia River Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Best Western Plus Columbia River Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Columbia River Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Best Western Plus Columbia River Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Columbia River Hotel?
Conveniently located restaurants include Trail Beer Refinery, Foxy's Fine Food & Drinks, and Kootenay Kabab.
Are there opportunities to exercise at Best Western Plus Columbia River Hotel?
Yes, guests have access to a fitness centre during their stay.
Is Best Western Plus Columbia River Hotel located near the city centre?
Yes, it is 0.09 km away from the centre of Trail.
Are any cleaning services offered at Best Western Plus Columbia River Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Columbia River Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is Best Western Plus Columbia River Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.