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Glenwood Inn & Suites

Traveller (16)
Room & Suite (27)
Pool & Beach (2)
About
Location
Cleanliness
Service
Value
Welcome to the Glenwood Motel & Residences, located in the heart of beautiful Trail British Columbia and just 11 kilometers to the Trail Regional Airport. Recognized over the years for our heavenly beds and award winning housekeeping, the Glenwood Motel & Residences is set to be your favorite place to call home.
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Property amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hot Tub
Indoor pool
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Family
Mid-range
HOTEL CLASS
99Reviews
35Photos
0Q+A
18Room tips
Traveller rating
  • 17
  • 47
  • 21
  • 10
  • 4
Time of year
Traveller type
Language
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  • English
Popular mentions
Came through Trail en route to a family wedding in Cranbrook. Property is well maintained, clean and beds were comfortable. Good amenities with in-room coffee, microwave and small fridge. Motel style so most rooms have direct entrance from outside parking. Would stay again in
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Response from GuestRelationsMangr, General Manager at Glenwood Inn & Suites
Responded Sep. 19, 2018
Thank you for the review and rating! We are glad that our hard work is paying off. Come back soon!
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Easy check, answered all questions and gave good advice. Older style motel with parking outside each room. Rooms were good size, clean and well equipped. Slightly unusual design with sink outside of bathroom but very minor. Breakfast was fine for us - toast , cereals , yoghurt,
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Response from GuestRelationsMangr, General Manager at Glenwood Inn & Suites
Responded Aug. 29, 2018
Thank you for the review. We appreciate your business and hope to welcome you back soon.
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+6
The floors. I really can't get past the floors. It's nasty old 1970 carpet that smells like wet dog and stinky feet. These are all ground floor units, so there's really no reason not to pull the carpet and put in some cheap Pergo or something. Even tile would be better than
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Response from GuestRelationsMangr, General Manager at Glenwood Inn & Suites
Responded Aug. 29, 2018
Thank you for your feedback and stay. I looked into the history of your stay and can report the following: When you checked in, you requested that you wanted to test the beds in some of our rooms. Although these rooms where made up and ready to go, we allowed you to test the beds until you where satisfied. You requested a ''floaty'' for the pool, which we sourced and supplied to you. Upon your request, we also changed the microwave in your room with a brand new one. You then made contact with our front desk agent regarding the fridge in your room and that it was not cool enough. Upon further investigation we found that the bottle of wine and tequila prevented the fridge door from closing shut.The only thing we needed to do was to rearrange the bottles and the fridge door closed. Housekeeping wanted to service your room but you had the ''do not disturb'' sign out every day of your stay. We appreciate your business and please know that we are always willing to go the extra mile for our guests!
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We recently stayed at the Glenwood Inn and were quite disappointed Our room was extremely small for a suite without any place to hang anything, the bedroom had just enough room to squeeze up the sides. The counters were sticky with dried patches of pop )or something) I don’t
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Response from GuestRelationsMangr, General Manager at Glenwood Inn & Suites
Responded Aug. 29, 2018
We thank you for your feedback. We appreciate your comments as they allows us to focus our attention on areas of opportunity. I want to invite you back to our hotel and to look into booking the executive suite. I truly believe you will be blown away by the space and finishes that this room offers. Give us a call when you are back in town.
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We stayed for 2 nights here and was really hot in Trail. We enjoyed the out door pool which was very refreshing. The room was clean with coffee maker, small fridge and microwave. We used the indoor pool and hot tub as well and were very clean. Air conditioner worked well.
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Response from GuestRelationsMangr, Manager at Glenwood Inn & Suites
Responded Aug. 28, 2018
Thank you for taking the time to complete the review. We are glad that you enjoyed the pool, hot tub and air conditioner. Hope to see you again!
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Previous
Album Categories
All photosTravellerRoom & SuitePool & Beach
Photo provided by managementGlenwood Inn & Suites
Executive Resident Suite
Photo provided by managementGlenwood Inn & Suites
Executive Resident Suite
They just painted over the water damage.
The toilet lid. Ack!
Covered in nasty stains.
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123456
"To each persons preference."
"Ground floor, pets allowed, a/c units"
"No difference as far as I can see. Rooms are in a long strip and on one level."
"ground floor."
"Very clean and nice king size bed."
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1234
PRICE RANGE
US$81 - US$106 (Based on Average Rates for a Standard Room)
LOCATION
CanadaBritish ColumbiaKootenay RockiesTrail
NUMBER OF ROOMS
38
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