Sunrise Ridge Waterfront Resort
314 reviews
#7 of 13 Hotels in Parksville
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1175 Resort Dr, Parksville, British Columbia V9P 2E3 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
View all photos (181)181
Room & Suite (75)
Pool & Beach (18)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sunrise Ridge Waterfront Resort
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#7 of 13 hotels in Parksville
Location
Cleanliness
Service
Value
Sunrise Ridge Waterfront Resort is the perfect place to start your Vancouver Island vacation. Located just 37 km north of Nanaimo, Parksville is situated in a spectacular natural setting, surrounded by beautiful beaches, mountains, lakes and rivers. At Sunrise Ridge pamper yourself with in suite features including top quality furnishings, soaker tubs, open and spacious kitchens, natural timber, stone, granite and stainless steel appliances.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Vending machine
Bicycle rental
Board games / puzzles
Meeting rooms
BBQ facilities
Parking
Wifi
Outdoor pool
Heated pool
Fence around pool
Concierge
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private beach
Fireplace
Private balcony
Iron
Kitchenette
Microwave
Flatscreen TV
Refrigerator
Kitchenware
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Room types
Ocean view
Non-smoking rooms
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family Resort
Location
Full view
56Somewhat walkable
Grade: 56 out of 100
72Restaurantswithin 10 km
31Attractionswithin 10 km
Contact
1175 Resort Dr, Parksville, British Columbia V9P 2E3 Canada
Getting there
See all nearby hotels
314Reviews4Q+A90Room tips
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Popular mentions
The room was very cold on arrival, and was barely warm the next day with the infloor heating. The front desk staff member came to make sure the heater was turned on and said the room would take quite a while to heat up; knowing guests are coming you'd think the heat would have been turned on a bit. When we asked about a room change, we were told other rooms would be at about the same temp. There was only one chair in the room, a tall sofa table, 2 bedside tables. No table suitable for eating at, surprising since there is a kitchenette. There was a kitchen sink, but no dish rack, dish cloth or towel; when asked, the front desk gave us a cloth & towel. One packet of regular coffee for a multi-day stay, front desk gave us more. Bedside light wall switch only on one side of the bed. There was an adjoining entry way which was quite noisy. No closet, just a small wardrobe suitable for shirts, but nothing longer. One mirror in the bathroom, no makeup/magnifying or full length mirror. Large balcony. Very large shower. Hot tub was out of service. Beach access down a gravel road. As others have mentioned, the beach nearest the access is full of boulders. Would not stay here again.…
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Date of stay: November 2020
Rooms
Cleanliness
Service
Helpful
Response from Katie Wallace, Marketing at Sunrise Ridge Waterfront Resort
Responded today
Hi CanTravel12, Thank you for taking the time to share your feedback regarding your recent stay at Sunrise Ridge Waterfront Resort. We are disheartened to hear that certain elements of your stay took away from your overall experience. UPDATE: After some investigation from our guest services team, we found that you booked your stay privately through AirBnb. We couldn’t move you to another room because your reservation was through a private owner who rented their suite on their own and your booking was not through our resort rental program. We always recommend reserving directly, this gives customers and our team more flexibility to help guests when there are issues, cancellations or changes. We also offer a greater selection of room types that are not available through 3rd party bookings and you’ll often find our rates are much more competitive. Again, we are sorry to hear about your experience and wish you well in your future travels. Warm Regards, Rachel Aylesworth Social Media & Marketing Coordinator
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Loved the beautiful accommodations, hot tub and all within a short walk to the ocean! The contactless check in and covid measures were terrific. Huge shout out to our wonderful front desk attendants Robert and Michael. They made sure our stay was comfortable and gave great local suggestions for dining and touring. The only tiny improvements would be a king size bed in our unit and the beach access could use some enhancements.
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Date of stay: March 2021
Helpful
Response from Katie Wallace, Marketing at Sunrise Ridge Waterfront Resort
Responded 5 weeks ago
Thanks CheriandKenHann, Thank you for sharing your review with us. We are delighted to hear that you felt our enhanced health and safety protocols were 'terrific.' I will be sure to pass along your kind words to Robert & Michael. Warm Regards, Rachel Aylesworth Social Media & Marketing Coordinator
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Beach access to one of the best beaches on Vancouver Island (Rathtrevor Provincial Park). Room very comfortable with excellent amenities. Kitchen best stocked I have every seen. Fitness room, pool and hot tub adequate.
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Date of stay: December 2020
Rooms
Service
Sleep Quality
Helpful
Response from Katie Wallace, Marketing at Sunrise Ridge Waterfront Resort
Responded Jan. 6, 2021
Thank you very much for sharing your experience at Sunrise Ridge Waterfront Resort! While we are delighted that you felt as though your room was very comfortable with excellent amenities, we are disheartened to hear that you thought that our amenities were just adequate. We welcome the opportunity to hear your feedback on how you feel we can improve the amenities at our resort. Please contact our guest services team at reservations@sunriseridge.ca or by calling 1-877-977-8669 We hope to welcome you back in the future. Cheers, Rachel Aylesworth Social Media & Marketing Coordinator
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The room was mediocre but clean. When I called to reserve, I asked numerous questions about the hot tub and was never told about specific rules which prevented me from using the hot tub when I wanted to use it. They failed to mention that they only allow 2 people at a time in the hot tub and that they reserve an hour block per group. They close the hot tub at 10pm and it was mostly reserved already when I got there. Because the employee at the front desk didn’t have a good command of the English language, it made it more frustrating that he didn’t understand me and vice versa. We also had broken window screens on our patio, no clue where they came from! Will not stay here again.
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Date of stay: December 2020
Rooms
Cleanliness
Service
Room Tip: Go somewhere else!
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Helpful
Response from Katie Wallace, Marketing at Sunrise Ridge Waterfront Resort
Responded Dec. 28, 2020
Hi Z2656LUerich, We appreciate you taking the time to leave your feedback regarding your recent stay with us. In accordance with the BC Center for Disease Control, WCB, and Provincial Health Authority, we have had to implement health and safety measures to ensure social distancing guidelines are being adhered to throughout the resort. By allotting 1-hour increments in areas of our resort such as the pool, hot tub and fitness facility, it gives each of our guests the opportunity to take advantage of resort amenities, should they wish to do so. We strive to communicate our enhanced health and safety protocols to each of our guests and apologize if our communications did not reach you in a meaningful way that allowed you to be prepared and adequately notified. We will review to see if we have opportunities to improve our information. We wish you all the best in your future travels. Warmest Regards, Rachel Aylesworth Social Media & Marketing Coordinator
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We appreciated the contactless check-in, and received prompt replies to emails. We also loved being able to book the hot tub. The hotel was beautifully decorated for Christmas and had a nice ambiance.
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Date of stay: November 2020
Rooms
Location
Service
1 Helpful vote
Helpful
Response from Katie Wallace, Marketing at Sunrise Ridge Waterfront Resort
Responded Nov. 24, 2020
Hi GloriousKaren, Thank you for sharing your feedback regarding your recent stay with us. We want to ensure that everyone feels safe when visiting Sunrise Ridge Waterfront Resort and other True Key properties, so you can feel confident that you’ve made the right choice for your vacation destination. We are happy to hear that our protocols were appreciated and we look forward to welcoming you back again, soon. Best Regards, Rachel Aylesworth Social Media & Marketing Coordinatortor
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PRICE RANGE
US$106 - US$212 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sunrise ridge waterfront hotel parksville, sunrise ridge waterfront parksville
LOCATION
CanadaBritish ColumbiaVancouver IslandParksville
NUMBER OF ROOMS
42
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Claim Your Listing Frequently Asked Questions about Sunrise Ridge Waterfront Resort
Which popular attractions are close to Sunrise Ridge Waterfront Resort?
Nearby attractions include Parksville Community Park and Skate Park (3.4 km), Rathtrevor Beach Provincial Park (1.2 km), and North Island Wildlife Recovery Centre (7.1 km).
What are some of the property amenities at Sunrise Ridge Waterfront Resort?
Some of the more popular amenities offered include free wifi, free parking, and a hot tub.
Which room amenities are available at Sunrise Ridge Waterfront Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Sunrise Ridge Waterfront Resort?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Sunrise Ridge Waterfront Resort?
Yes, free parking is available to guests.
What are some restaurants close to Sunrise Ridge Waterfront Resort?
Conveniently located restaurants include Chameleons, Salt PIZZERIA, and Mekong River.
Are there opportunities to exercise at Sunrise Ridge Waterfront Resort?
Yes, guests have access to a heated pool during their stay.
Are any cleaning services offered at Sunrise Ridge Waterfront Resort?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Sunrise Ridge Waterfront Resort?
Many travellers enjoy visiting Milner Gardens & Woodland (12.0 km).
Does Sunrise Ridge Waterfront Resort have any great views?
Yes, guests often enjoy the ocean view available here.
Is Sunrise Ridge Waterfront Resort accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.