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Heritage Inn

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Heritage Inn
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115 Reviews from our TripAdvisor Community

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Showing 114: English reviews
Invermere, Canada
Reviewed 7 July 2015

The room was on the first floor, at the back. I can not walk far without a rest, and it was very near the back door, this helped a lot. The room was very nicely redone. The bed was very comfortable, thick and did not sag. There was a very nice new TV. The room was very clean, and everything...

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Helpful?
1Thank Tom M
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for taking the time to comment on your last stay with us and for the positive review. The Staff works very hard to maintain a clean and welcoming atmosphere and it was wonderful to read that your experience with the food, room, service and amenities was enjoyable. I have passed these comments onto the staff in...

Kelowna, Canada
Reviewed 24 June 2015

Went back to Cranbrook for the Sweetheart Alumni gathering and because all events were taking place at this hotel, decided this was the best choice. I worked at the Inn of the South (it was titled that before Heritage) and I couldn't see any changes since 1986. I had to lug my suitcase up a flight of stairs to get...

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Helpful?
Thank Jaxxy19
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I was very distressed to read your review and apologize that you were unhappy with your stay. We did have a special block in place for your group and advance reservations would be guaranteed to this rate when requested. I am not sure if someone did not communicate this to you directly but we did honor all bookings...

Stevensville, Montana
Reviewed 8 April 2015

We just stayed one night en route northbound. Heritage Inn is a decent place, and a good value for the Canadian dollar. We found a suitable restaurant within walking distance, and we had a few others we might have chosen.

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Helpful?
1Thank Dennis L
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for choosing to stay with us here at the Heritage Inn. I am glad that you found value in our hotel and that you took the time to comment. I hope that you have the opportunity to stay with us again and if so, hopefully you’ll be able to enjoy a meal in our on site...

Vancouver, Canada
Reviewed 7 April 2015

Cranbrook, apparently, has an outlet for almost every fast food restaurant along its main drag. Sunday brunch in the Heritage Inn is a nicer option. This restaurant is the standard fare of breakfast (bacon, sausages, scrambled eggs, eggs Benedict etc.) and carvery items (roast beef, ham etc.). They have a fairly good salad bar and dessert bar, and the chef...

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Helpful?
Thank EandSmee
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, It was wonderful to read that you enjoyed the Sunday Brunch here at the Heritage Inn. I really appreciate you taking the time to share this experience with others. I have made sure to pass your review along to our chef and all the staff. It is very gratifying to know their efforts are recognized. We take pride...

Kelowna, Canada
Reviewed 4 January 2015

We stayed three nights over Christmas. After the first night we did have the free hot breakfast in the restaurant. For Christmas Day and Boxing Day the restaurant was closed so they provided a basket of fruit, yogurt and muffins. Helpful, since there did not seem to be many restaurants open in town. We had booked a Premier room, but...

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Helpful?
Thank travlr
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for your recent review of our hotel on Trip Advisor and for choosing the Heritage Inn as your accommodations over the holidays. In order to allow our staff time with their families, we scale back our food services for a few days. I am happy that you appreciated the breakfast basket we supplied and am glad...

Sparwood
Reviewed 18 December 2014

staff were sooo good,excellent breakfast inclued in price we had dinner there too,we were with a hockey team, sat us all together we will stay there when we visit Cranbrook well done everyone ... the staff at the front desk were great

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Helpful?
1Thank Lyn M
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for such a positive review and for taking the time to post your comments. It was great to read that you enjoyed the meal and staff in the restaurant and the services of the front desk. Our staff works very hard to provide excellent and friendly service and they were thrilled when I shared your posting...

Calgary, Canada
Reviewed 30 October 2014

This hotel is not fancy, some soiling on carpet. All amenities however were available. Very comfortable bed. Quiet, other than a couple of trains passing in the night. Breakfast was a served, hot meal with several options. Staff very friendly.

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Helpful?
Thank Mary M
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, It was great to read that you enjoyed your recent stay with us and I appreciate you taking the time to post. In the next few months we have several renovations planned to our guest room division. It is our goal to provide our guests with clean and comfortable accommodation and we do all that we are able...

British Columbia
Reviewed 2 October 2014

We've stayed at this hotel several times. The hotel desperately needs a face lift but its bones are sound. The restaurant is good (they make GREAT omelettes!) and the staff very helpful and friendly. The price was reasonable, the wifi inconsistent.

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Helpful?
Thank Chipross
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thanks for taking the time to review our hotel and to share your experience with others. I am very happy to read that you are a repeat customer and that you find value in choosing to stay with us. It is our goal to provide all our guests great service and comfort at a reasonable price. I appreciate...

Toronto, Canada
Reviewed 1 October 2014

We arrived late in Cranbrook (unable to find any accommodations in Rossland or Trail), so I hadn't researched any places to stay in this area. The main drag has every big chain hotel you can imagine--though we refused to pay $180 for the Best Western (no breakfast) after we had paid the same for an amazing experience at the Naramata...

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Helpful?
2Thank jtorti7
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, I would like to thank you for choosing to stay with us and for allowing us this opportunity to address your concerns. I am sorry that you had to change rooms 3 times but I thank you for the positive note about the service provided by the Staff. We are in the process of changing our TV’s as...

Invermere, Canada
Reviewed 16 September 2014 via mobile

An older hotel, but worth the price. The medical rate was better then most places we called. The room was clean, and everything worked. The staff were friendly. We got a room at the back tone away from road noise. The free breakfast was served buffet style and was very tasty.

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Helpful?
2Thank Tom M
HeritageInn_11, General Manager at Heritage Inn, responded to this review

Dear Guest, Thanks for taking the time to review our hotel and for sharing your experience with others. It was nice to read that you found value in the room, breakfast and services we provided and that you were comfortable during your stay. I will be sure to share your comments with my staff. I appreciate you choosing the Heritage...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about Heritage Inn

Address: 803 Cranbrook St N, Cranbrook, British Columbia V1C 3S2, Canada
Region: Canada > British Columbia > Kootenay Rockies > Cranbrook
Price Range: $91 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Heritage Inn 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Heritage Hotel Cranbrook
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Questions & Answers

Questions? Get answers from Heritage Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would guess that any room would be good.”
 of 5 bubbles LindaE543, 12 Oct 2016 | Read review
“Make sure you are away from one of the big ball rooms on Wedding nights....”
 of 5 bubbles OgRuth, 18 Aug 2016 | Read review
“Book a room at the front of the hotel. Rooms at the back are noisy due to the trains.”
 of 5 bubbles sandybL7758YK, 5 Jul 2016 | Read review
“back side of the hotel is above the night club and railroad tracks are not far away, front side faces the main thoroughfare.”
 of 5 bubbles 805alexe, 26 Jun 2016 | Read review
“Second floor with an odd number is the way to go!!”
 of 5 bubbles pterbd, 17 May 2016 | Read review
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