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Sandman Inn Cranbrook

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Traveller (31)
Room & Suite (15)
Storyboard
Overview
  • Excellent32%
  • Very good20%
  • Average22%
  • Poor12%
  • Terrible14%
Travellers talk about
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
2 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (106)
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11 - 15 of 105 reviews
Reviewed 9 July 2017 via mobile

Overall the room was clean and the hotel is fairly nice. It does need updated as it seems dated. The bathrooms are small and the toilets are really low. I'm short and found it to be uncomfortable. The coffee bar upfront doesn't stay available very...More

Thank Ilia W
Response from Sandmandan, General Manager at Sandman Inn CranbrookResponded 12 August 2017

Thanks for you review. It is definitely disconcerting to hear that you felt you were snapped at by one of our staff, as this is not acceptable at our property. Generally, no one accesses the coffee bar after noon, however, we would have been happy...More

Reviewed 30 April 2017

This inn is right beside the railway tracks. Strangely we did not hear any trains. We saw trains but the hotel was super quiet. They gave us a room near the exit for my dog. Reasonable dog fee of $10. Nice greenspace nearby. The staff...More

Thank simonsage
Response from Sandmandan, General Manager at Sandman Inn CranbrookResponded 16 May 2017

Thanks for your review. The staff and management are happy that you enjoyed your stay and had a chance to eat at the on-site Denny's. We certainly hope you pay us a return visit next time you are in Cranbrook. Regards, Dan Schellenberg General Manager

Reviewed 24 February 2017

I've been holding off on writing this review just in case my review about our stay here were tainted by the experience. Now that a few months have passed, we are still talking about this hotel and unfortunately it's not all good. We stayed for...More

Thank looseink
Response from Sandmandan, Manager at Sandman Inn CranbrookResponded 2 March 2017

I appreciate that you are still talking about our property, even if it is not all good. It sounds like most of the stay was good. I am happy to hear that you were moved immediately with an upgrade when it became known the room...More

Reviewed 8 February 2017

I was there in January for two weeks for business. I found the manager extremely kind, thoughtful and friendly with excellent customer service when I entered. Unfortunately, I have not seen him except the day I arrived. He helped me to find a best fit...More

Thank Headsupopenyoureyes
Response from Sandmandan, General Manager at Sandman Inn CranbrookResponded 2 March 2017

Thanks for your comments that you wrote about me. Your comments about our front desk being "pretty illiterate" is the first such comment I have heard in this regard. We do not want to leave a guest with a remark, such as I don't know....More

Reviewed 30 December 2016 via mobile

I appreciated the kindness of being offered a special rate, as I had to stay in Cranbrook for 2 weeks to be with my mother, who was in hospital at EKRH. Clean, fairly quiet, close to amenities, Denny's next door for quick meals. Worked out...More

Thank bridee405
Response from Sandmandan, General Manager at Sandman Inn CranbrookResponded 1 January 2017

Thank you for your review and kind words. We are happy that your accommodation and dining needs worked out well. We strive to provide the best service possible and pay special attention to those who are here under stressful times. We hope to see you...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Free Parking
Meeting Rooms
Room Service
Dry Cleaning
Business Centre with Internet Access
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Indoor pool
Details
Price range
US$90 - US$136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Kitchenette
Details
Price range
US$90 - US$136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Kitchenette
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Traveller (31)
Room & Suite (15)
Pool & Beach (4)
Business Centre & Event Rooms (1)
Questions & Answers
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condo2015
8 April 2018|
Answer
Response from Keith S | Reviewed this property |
The front desk is manned all night as far as I know.
1
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Room Tips
"Great blinds to keep the sun out if you need a longer rest!"
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"I like the room by the exit for my dog."
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"If all you need is a one night stay for sleep, this place will do. Staying for two nights or more and you may..."
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"Don't stay here"
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