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Overall the room was clean and the hotel is fairly nice. It does need updated as it seems dated. The bathrooms are small and the toilets are really low. I'm short and found it to be uncomfortable. The coffee bar upfront doesn't stay available very...More
Thank Ilia W
Response from Sandmandan, General Manager at Sandman Inn CranbrookResponded 12 August 2017
Thanks for you review. It is definitely disconcerting to hear that you felt you were snapped at by one of our staff, as this is not acceptable at our property. Generally, no one accesses the coffee bar after noon, however, we would have been happy...More
This inn is right beside the railway tracks. Strangely we did not hear any trains. We saw trains but the hotel was super quiet. They gave us a room near the exit for my dog. Reasonable dog fee of $10. Nice greenspace nearby. The staff...More
Response from Sandmandan, General Manager at Sandman Inn CranbrookResponded 16 May 2017
Thanks for your review. The staff and management are happy that you enjoyed your stay and had a chance to eat at the on-site Denny's. We certainly hope you pay us a return visit next time you are in Cranbrook.
I've been holding off on writing this review just in case my review about our stay here were tainted by the experience. Now that a few months have passed, we are still talking about this hotel and unfortunately it's not all good. We stayed for...More
Response from Sandmandan, Manager at Sandman Inn CranbrookResponded 2 March 2017
I appreciate that you are still talking about our property, even if it is not all good. It sounds like most of the stay was good. I am happy to hear that you were moved immediately with an upgrade when it became known the room...More
I was there in January for two weeks for business.
I found the manager extremely kind, thoughtful and friendly with excellent customer service when I entered.
Unfortunately, I have not seen him except the day I arrived. He helped me to find a best fit...More
Response from Sandmandan, General Manager at Sandman Inn CranbrookResponded 2 March 2017
Thanks for your comments that you wrote about me. Your comments about our front desk being "pretty illiterate" is the first such comment I have heard in this regard. We do not want to leave a guest with a remark, such as I don't know....More
I appreciated the kindness of being offered a special rate, as I had to stay in Cranbrook for 2 weeks to be with my mother, who was in hospital at EKRH.
Clean, fairly quiet, close to amenities, Denny's next door for quick meals.
Response from Sandmandan, General Manager at Sandman Inn CranbrookResponded 1 January 2017
Thank you for your review and kind words. We are happy that your accommodation and dining needs worked out well. We strive to provide the best service possible and pay special attention to those who are here under stressful times. We hope to see you...More