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Prestige Rocky Mountain Resort and Convention Centre

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Prestige Rocky Mountain Resort and Convention Centre
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248 Reviews from our TripAdvisor Community

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Showing 245: English reviews
kimberley, Canada
Reviewed 6 November 2016

Enjoyed the amenities in the hotel with both restaurants and coffee shop. Pool was nice and everything we needed to enjoy our trip was there. The spa accommodated all 5 of us for the day with various professional treatments. The staff at Don Cherrys was wonderful as was the food. The server at West Coast wasn't a happy person however...

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Thank Michelle C
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review

Thank you so much for the great comments about our property. It is gratifying to know that you were able to enjoy the amenities! It is rewarding to know you took the time to let us know of your satisfaction. We look forward to welcoming you back to Cranbrook! Jessica O. Guest Services Manager

San Antonio
Reviewed 3 November 2016

This is a wonderful hotel - one of the finest I have ever stayed at. The room, the service, the railroad ambience, the food - this is a jewel of a place to stay. If you're looking for a place with all the amenities and excellent services, this place is for you.

Review collected in partnership with this hotel
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Thank Richard B
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review

Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you had a great stay. We look forward to seeing you again! Jessica O. Guest Services Manager

Kelowna, Canada
Reviewed 2 November 2016

Very clean, comfortable hotel with good facilities. I was working at the hospital and so qualify for a rate affiliated with IHA, which made it EXCELLENT value for money. I had a Premier Suite (upgraded to) which was a home away from home. In fact, I don't have a jacuzzi tub in my living room, so that was great!

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Thank Ian L
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review

Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you had a great stay. I am pleased to hear our staff were able to provide you with a complimentary upgrade. We love to try and spoil our guests! We hope to see you...

Kamloops, Canada
Reviewed 26 October 2016 via mobile

Wow what a great hotel. I was at the Prestige in Cranbrook for 8 nights and was very impressed with the service from all the staff. Well worth the money fantastic beds clean rooms friendly staff from the front desk to the maid's that clean the room's. If you are going to Cranbrook BC I highly recommend this hotel. This...

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Thank Cheryl H
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review

Thank you so much for such fantastic comments! It is truly a pleasure knowing our staff goes above and beyond. We love catering to our guests! We look forward to seeing you next time! Jessica O. Guest Services Manager

Calgary, Canada
Reviewed 24 October 2016

We recently stayed here for a hockey tournament. The hotel was great. They put us all in the same wing which should cut down on the kids bothering other guests. The gym was great and the rooms were nice and clean.

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Thank SueLe
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review

Thank you for taking the time to write a review! We certainly enjoyed having your hockey team with us! It is always a pleasure to welcome such a group. We hope to see you at your next tournament! Jessica O. Guest Services Manager

Vernon, Canada
Reviewed 18 October 2016 via mobile

I stay here for work every time I am in the Cranbrook area. The front desk staff are friendly and check in is always simple and quick. There are a couple different lunch/dinner options as well as a small cafe for breakfast..along with along decent room service menu. The WiFi works well and there is a good selection of TV...

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Thank Carter_AC610
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review

Thank you for such a wonderful review! It is very rewarding to hear that you enjoy your stay every time with us. We look forward to seeing you again in the spring! Jessica O. Guest Services Manager

Hawaii
Reviewed 13 October 2016

Desk staff was welcoming and friendly but this hotel needs a re-do. It is quite dark in the hallways. Not sure if its the walls, carpet or dim lighting but it gives the place a dingy feeling. However, our room was clean and spacious and it had a small refrigerator. This may not be the hotel for you if passing...

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Thank HonugirlHawaii
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review

Thank you for taking the time to write a review. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon! Jessica O. Guest Services Manager

Canada
Reviewed 11 October 2016

We stayed here one night and were not impressed. The lobby, though large and spacious, was sterile and did not feel inviting. Other hotels have water dispensers, beverages, cookies, etc. to welcome you. This was not the case at Prestige R.M.R. The front desk handled our reservation adeptly. The disappointment began when we looked out our window and saw the...

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Thank tokyohos
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review

We greatly value guest feedback as it is important to improving guest satisfaction, thank you for providing your feedback on your recent stay at our property. Please accept my sincere apologies that your stay did not meet with our high standards of service. I have reviewed your comments with the appropriate departments and please be assured that we have already...

Lethbridge, Canada
Reviewed 4 October 2016

Booked this hotel for a wedding, in which I was a bridesmaid. Very close to the church and hall for the wedding, so that was great! It was very convenient having the salon and spa on the main floor and while I didn't use the gym, I was really impressed with the amount of equipment in it. Room was nicely...

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Thank cassandrah
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review

Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent stay at our Hotel. We certainly enjoyed having the wedding group with us. We look forward to having the opportunity to welcome you back! Jessica O. Guest Services Manager

Nelson, BC, Canada
Reviewed 4 October 2016

The room we had was very comfortable. Bed mattresses & pillows were great! Bathroom towels were thick & fluffy. My companion enjoyed using the pool one evening. Front desk staff were very efficient and accommodating. We had delicious coffee and breakfast in the little coffee shop on both mornings that we were there. I would definitely stay at this hotel...

Review collected in partnership with this hotel
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Thank Janet J
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review

Thank you for such a wonderful review! It is so rewarding to hear that you had a great stay! We hope to see you again in the near future! Jessica O. Guest Services Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Elegant full service resort and convention centre offering exquisite deluxe rooms, designer suites, restaurant, bar & grill, cappuccino bar & bistro, fitness centre, indoor pool/hot tub, day spa, hair salon and boutique shops. Customized Adventure and Lifestyle package available. ... more   less 

Additional Information about Prestige Rocky Mountain Resort and Convention Centre

Address: 209 Van Horne St S, Cranbrook, British Columbia V1C 6R9, Canada
Region: Canada > British Columbia > Kootenay Rockies > Cranbrook
Price Range: $148 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Prestige Rocky Mountain Resort and Convention Centre 3.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Prestige Rocky Mountain Cranbrook
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Questions & Answers

Questions? Get answers from Prestige Rocky Mountain Resort and Convention Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Speak to the staff about any questions you may have.”
 of 5 bubbles AlteOma, 6 Nov 2016 | Read review
“Try a different hotel”
 of 5 bubbles tokyohos, 11 Oct 2016 | Read review
“Don't get a room close to the ice or vending machine,you will hear it operate all night.”
 of 5 bubbles Glenn57_25, 16 Jun 2016 | Read review
“Ask for a front facing room otherwise you will be looking at train cars.”
 of 5 bubbles VikLauL, 25 Mar 2016 | Read review
“Try the Spa!!”
 of 5 bubbles 567chantelj, 8 Mar 2016 | Read review
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