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Best Western The Westerly Hotel

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1590 Cliffe Ave, Courtenay, British Columbia V9N 2K4 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (80)
Room & Suite (37)
Dining (6)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 21-05-04 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 21-05-04 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 9 hotels in Courtenay
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
Courtenay's Only Full-Service Hotel Centrally Located in the Heart of the Comox Valley our location offers convenient access to all that Comox Valley has to offer. Our property features 66 guestrooms, inclusive of our 36 room Mountainside wing. We are pleased to provide high-speed wireless Internet, local phone calls and parking. We have three on-site food & beverage outlets including a restaurant, lounge and pub. Additional hotel facilities include a heated in-door pool, hot tub, sauna, fitness facilities, business centre, guest coin laundry and meeting facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Billiards
Darts
Kids stay free
Children's television networks
Electric vehicle charging station
Valet parking
Wifi
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Complimentary instant cofffee
Complimentary tea
Happy hour
Vending machine
Patio
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Seating area
Telephone
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Electric kettle
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English, French, Spanish, Filipino and 3 more
805Reviews3Q+A100Room tips
Traveller rating
  • 322
  • 275
  • 128
  • 52
  • 27
Time of year
Traveller type
Language
Selected filters
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  • English
Popular mentions
Deanna P wrote a review Oct. 18
2 contributions
My friend and I enjoyed our stay and had a great sleep in the comfy beds. The free breakfast was awesome. Staff are very friendly and helpful. The location was great. Would stay there again and recommend to others.
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Review collected in partnership with Best Western
Date of stay: October 2021
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Nicole A wrote a review Aug. 2021
9 contributions14 helpful votes
Hotel's Favourite
Having a pet friendly hotel at such a key spot in Courtney was amazing. Being able to bring my dog along on my trip and having him stay with me at a hotel was my deciding factor, the girls at the desk were so helpful with suggestions of where to go what to do for walks, etc.
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Review collected in partnership with Best Western
Date of stay: August 2021
Value
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Location
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Sleep Quality
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Response from Paige Front Desk Supervisor, Guest Services / Front Office at Best Western The Westerly Hotel
Responded Aug. 11, 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are so glad you and your pup enjoyed your stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Paige Front Desk Supervisor Best Western The Westerly Hotel
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sleepytimebear wrote a review Sep. 2021
1 contribution
The place was clean, and comfortable, and the staff went beyond their means to make me happy as a customer. I also appreciated that it was a sit-down restaurant and had food service, not just a continental style breakfast that I was expecting.
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Review collected in partnership with Best Western
Date of stay: September 2021
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Arthur H wrote a review Sep. 2021
Vancouver, Canada2 contributions
Great service, clean hotel. They are dog friendly and have a seperate building for people staying there with their dogs. There is a pub in the complex which makes it easy to have a bite and a beer, and not have to drive back to the hotel :)
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Review collected in partnership with Best Western
Date of stay: September 2021
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pamantonovs wrote a review Sep. 2021
Vancouver, Canada1 contribution
Paid for 2 nights. The first night my room was let to another person. They used the key given to them at the front desk to enter my room while I’m sleeping. I had put the secondary lock on luckily so although the door opened it did not allow them entry. I was terrified!
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Review collected in partnership with Best Western
Date of stay: August 2021
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Location
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Service
Sleep Quality
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Response from Jamie Lewis, General Manager at Best Western The Westerly Hotel
Responded Sep. 2, 2021
Dear Pamantonovs, Thank you for your review and again I apologize for the incident that happened with your stay with us, It was 100% our fault. One of our new in training front desk team had inadvertently checked your room out of the property management system (PMS) so it showed in our system that the room was available to rent, then later that day as we had a walk in guest check in the next front desk agent checked them into your room not realizing that you were still in the room. This is not an excuse just an explanation. As you know we spoke on the day you were checking out and I apologized and took responsibility for our mistake and explained that someone was not trying to break into your room they were simply trying to go into a room that we assigned them. I gave you a full refund for that night no questions ask as I knew it was our fault. We have since made a protocol change to hopefully make sure this does not happen again as we do understand how upsetting and frightening this can be. Sincerely, Jamie Lewis General Manager Best Western The Westerly Hotel
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PRICE RANGE
US$128 - US$168 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus the westerly hotel and convention centre, best western courtenay, courtenay best western
LOCATION
CanadaBritish ColumbiaVancouver IslandComox ValleyCourtenay
NUMBER OF ROOMS
66
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Frequently Asked Questions about Best Western The Westerly Hotel
Which popular attractions are close to Best Western The Westerly Hotel?
Nearby attractions include Art Alchemy Studio (0.5 km), The Flying Canoe West Coast Pub (0.04 km), and Smoke on the Water (0.5 km).
What are some of the property amenities at Best Western The Westerly Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Best Western The Westerly Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western The Westerly Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Best Western The Westerly Hotel?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Best Western The Westerly Hotel?
Conveniently located restaurants include The Hen and Hog Cafe, Locals Restaurant at the Old House, and Fluid Bar and Grill.
Are there opportunities to exercise at Best Western The Westerly Hotel?
Yes, guests have access to a fitness centre, a sauna, and fitness classes during their stay.
Are any cleaning services offered at Best Western The Westerly Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Best Western The Westerly Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western The Westerly Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western The Westerly Hotel?
The staff speaks multiple languages, including English, Spanish, French, Italian, Hindi, Vietnamese, and Filipino.