SureStay Hotel by Best Western Castlegar

SureStay Hotel by Best Western Castlegar

Had a tour of the freshly renovated hotel last week 🖤🖤
Traveller (21)
Room & Suite (54)
Fireside Inn & Conference Centre
Videos (1)

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Exclusive member rates
C$130
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

3.5
#2 of 6 hotels in Castlegar
4.2 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.7 of 5 bubbles
Value
At the SureStay By Best Western Castlegar in Castlegar, BC, you're sure to find rewarding value and quality. Everything you need, nothing you don't want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Bowling
Hiking
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Parking
Wifi
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Skiing
Patio
Meeting rooms
Photo copier / fax In business centre
24-hour security
BBQ facilities
Baggage storage
Newspaper
Non-smoking hotel
Picnic area
Shared lounge / TV area
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Laundry service
Self-serve laundry
Washing machine
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Sofa
Telephone
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Hindi
Hotel links
Special Offer:Click Here to Book Direct & Save Online

Location

1810 8th Ave, Castlegar, British Columbia V1N 2Y2 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 54 out of 100
54
Castlegar Airport
Trail Airport
27.4 km
See all flights
181Reviews1Q+A9Room tips
Traveller rating
  • 58
  • 61
  • 30
  • 14
  • 18
Time of year
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Detailed Reviews
taylorholt wrote a review Aug 2021
Revelstoke, Canada1 contribution
4.0 of 5 bubbles
Booked a kitchenette suite for my stay in Castlegar. I was very impressed with the cleanliness and modern style of the room. I used the stove to make food and the suite had all the required amenities: pots and pans, utensils, flipper, dishsoap, and a cutting board. I was thoroughly impressed.
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Review collected in partnership with Best Western
Date of stay: August 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tauna Butler, Owner at SureStay Hotel by Best Western Castlegar
Responded Aug 31, 2021
We really appreciate you taking the time to share your feedback.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ahlum wrote a review Aug 2021
Vancouver, Canada479 contributions23 helpful votes
4.0 of 5 bubbles
Stayed two nights in a King room. Room is spacious and quiet with very dark curtains. Constant humming sound from the mini fridge but problem solved after "coolness" readjusted to lower setting. Love the Pharmacopia hand and body soap bars which I saved up to use for the rest of my trip. Electric plug-in for the coffee maker is a bit high and awkward. An extra pantry sink is a nice bonus. Also love the overhead warm light in the bathroom. Breakfast included is not sumptuous but adequate with hard boiled eggs, peanut butter, unsweetened instant oats, nuts bars and yogurt etc. A handy to-go coffee stand is available. Hotel close to the meeting points of three highways and a short drive to downtown Castlegar.
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Date of stay: August 2021
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tauna Butler, Owner at SureStay Hotel by Best Western Castlegar
Responded Aug 31, 2021
We really appreciate you taking the time to share your feedback.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Road33212420419 wrote a review Jul 2021
Pitt Meadows, Canada1 contribution
3.0 of 5 bubbles
Economy-level hotel.
On arrival room was clean, bed was comfortable, WiFi worked well for video conferencing.
Staffing shortage led to room not getting serviced any of the 3 nights (beyond my first night).
Breakfast selections were very limited even for a continental breakfast. Breakfast tables weren't cleaned between guests.
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Review collected in partnership with Best Western
Date of stay: July 2021
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tauna Butler, Owner at SureStay Hotel by Best Western Castlegar
Responded Aug 31, 2021
We really appreciate you taking the time to share your feedback.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Robin M wrote a review Jul 2023
Vancouver6 contributions2 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
We had a quick stop here and was very pleasantly surprised by the quality and value here. The room was large and clean with a fridge, microwave, coffee maker, flat screen TV with lots of channels. Wifi connection was great. Only complaint is the shower stall is quite small but it worked fine.
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Review collected in partnership with Best Western
Date of stay: July 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tauna Butler, Owner at SureStay Hotel by Best Western Castlegar
Responded Jul 10, 2023
Thank you for choosing to stay with us and for taking the time to leave such a positive review. We are thrilled to hear that you had a pleasant and comfortable experience during your quick stop at our establishment. It's great to know that you found the room spacious, clean, and well-equipped with amenities such as a fridge, microwave, coffee maker, and a flat-screen TV with a variety of channels. We're also glad that the WiFi connection met your expectations. We appreciate your feedback regarding the shower stall size and we'll take it into consideration for future improvements. We hope to have the pleasure of welcoming you back on your next visit.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tanis h wrote a review Apr 2021
Kimberley, Canada5 contributions2 helpful votes
5.0 of 5 bubbles
recently traveled to Castlegar for a family visit, the room which I stayed in on the 2nd floor was perfect, very clean, modern and quiet. Internet worked well, many tv channels to watch. The staff was friendly and very helpful. Due to covid the breakfast items were bagged but I am Celiac so always bring my own items which I can reheat in the microwave in my room. Will stay here if I visit Castlegar again..
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Review collected in partnership with Best Western
Date of stay: April 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tauna Butler, Owner at SureStay Hotel by Best Western Castlegar
Responded Aug 31, 2021
We really appreciate you taking the time to share your feedback.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jane S wrote a review Jul 2021
Penticton, Canada95 contributions31 helpful votes
5.0 of 5 bubbles
This Best Western hotel recently came under new management and the rooms have been completely updated. The rooms are sparkling clean, very modern and most of all, the beds are great. The price included a great continental breakfast in the morning. My room was on the backside of the hotel where there was a huge parking lot. Beyond that were trees. Nice and quiet for a good sleep.
Although the hotel doesn't have its own restaurant, the hotel is on the main road and lots of eateries in close proximity.
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Date of stay: July 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: I would choose a room on the backside of hotel and the second floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tauna Butler, Owner at SureStay Hotel by Best Western Castlegar
Responded Aug 31, 2021
We really appreciate you taking the time to share your feedback.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
beach09 wrote a review Jul 2021
Calgary, Canada19 contributions12 helpful votes
5.0 of 5 bubbles
Overall the hotel & our room was clean and breakfast was good even though it was COVID modified.
WIFI in the room (which is on the 2nd floor) can be better, i had to go closer to the reception area in order to connect.
The front desk personnel in the afternoon when we checked in could be friendlier and smile at clients. Sukhan, the morning personnel was really friendly, helpful with a smile.
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Review collected in partnership with Best Western
Date of stay: July 2021
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tauna Butler, Owner at SureStay Hotel by Best Western Castlegar
Responded Aug 31, 2021
We really appreciate you taking the time to share your feedback.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mpb59 wrote a review Jul 2020
Okotoks, Canada44 contributions13 helpful votes
5.0 of 5 bubbles
This is a lovely motel. The rooms have no carpets which to me is a blessing. The king bed was comfortable. The room was very quiet. The Internet worked great. Breakfast was available but only 3 people at a time due to Covid-19. I’d say it was fine. The room was the important part and it scored 5/5. The personnel was very friendly too.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tauna Butler, Owner at SureStay Hotel by Best Western Castlegar
Responded Dec 24, 2020
Hello mpb59 It's hard to explain how much your kind words and thoughtful review mean to our staff and business espeically during this time. We all work very hard to try to deliver a good product and this year has created many challenges. I'm late in responding actually writing this on Christmas Eve. Here is hoping the new year brings safe travels back for travelers and the travel business. Hope to see you again on your future travels. Kind regards, Tauna
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
vera2059 wrote a review Aug 2022
Okanagan Valley, Canada58 contributions52 helpful votes
1.0 of 5 bubbles
The room was ok for the price overall but the both beds were horrible!!! We had two queen beds and Hubby and I slept on separate beds. We had booked for 4 nights for a dog show and stayed for 2 because our backs were hurting so bad we could not stay another night. Sadly the hotel was unreasonable and even though I cancelled the following two nights after the second night they still charged me for 3 (next day as they said it wasn't a full 24 hours). Beware that they make you prepay for the hotel. When I asked them for a solution so that I could stay, they said that all the beds were the same and changing rooms would not make a difference. The room was quiet in the back, IF you don't run the fan we turned it off as it smells like smoke and very noisy, we are non smokers. Fairly clean bathroom/room. If it wasn't for the beds we would have stayed and stayed again. What do you want as priority when you staying in a hotel???? Comfortable beds are the #1 and this place does not have comfortable beds.
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Date of stay: August 2022
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: beds are horribly uncomfortable and fan/ac is noisy and smelly.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tauna Butler, Owner at SureStay Hotel by Best Western Castlegar
Responded Aug 30, 2022
Hi Vera, Thank you for your feedback. Please accept my apologies for the inconvenience. We 100% agree the comfortable nights are important and that is our priority here at the SureStay Castlegar. You booked a room on a discounted rate that was for a block of 4 nights. Also we were sold out to make any changes otherwise we would have offered you a different room. We understand things happen and you had to leave early. But our cancellation policy states that if you book a room on a group booking it requires 3 days of cancellation notice. Since you were the first customer that complaint about our beds we refunded you for 1 night and tried to explain you our cancellation policy 24 hours and 3 days. Thank you for understanding.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Darcie W wrote a review Aug 2021
1 contribution
1.0 of 5 bubbles
The plumbing in our room 127 is not working. We were there to attend a wedding and found out when getting ready to go the shower did not work. We didi not have time to report. The next day when trying to get it to work they sent someone to the room who could get it to work. They did not call and offer another room. We asked for a discount when checking out but they said we were getting a rate already. The room was also very noisy.
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Review collected in partnership with Best Western
Date of stay: July 2021
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tauna Butler, Owner at SureStay Hotel by Best Western Castlegar
Responded Aug 31, 2021
We really appreciate you taking the time to share your feedback.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from TOM H
1 contribution
Sorry I don’t know as we cancelled 8 min late and never got our money back from our credit card which they charged the morning we were to arrive. I would never stay there as they have no compassion for people. We were at a funeral and cancelled our reservation 8 min past the cancellation time.
MR D. wrote a tip Aug 2023
Kelowna, Canada2 contributions
5.0 of 5 bubbles
"brewery next door"
Read full review
Bryce G wrote a tip Oct 2022
Kelowna, Canada7 contributions2 helpful votes
4.0 of 5 bubbles
"We were told to stay in a kitchen suite. My mom likes the ground floor outside entrances at the older style hotels. "
Read full review
vera2059 wrote a tip Aug 2022
Okanagan Valley, Canada58 contributions52 helpful votes
1.0 of 5 bubbles
"beds are horribly uncomfortable and fan/ac is noisy and smelly."
Read full review
Calgary_Beachcombers wrote a tip Aug 2022
Calgary, Canada10 contributions2 helpful votes
3.0 of 5 bubbles
"Not all rooms are accessible. Check ahead."
Read full review
Greg Droder wrote a tip Dec 2021
Kamloops, Canada282 contributions91 helpful votes
5.0 of 5 bubbles
"Ground floors around back are quite & allows you to park right in gront of your door."
Read full review
Not the right property for you?
There are more places to choose from in the Castlegar area.
PRICE RANGE
C$134 - C$161 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Fireside Inn & Conference Centre
LOCATION
CanadaBritish ColumbiaKootenay RockiesCastlegar
NUMBER OF ROOMS
58
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SureStay Hotel by Best Western Castlegar - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about SureStay Hotel by Best Western Castlegar
Which popular attractions are close to SureStay Hotel by Best Western Castlegar?
Nearby attractions include Kootenay Cannabis-Castlegar (1.2 km).
What are some of the property amenities at SureStay Hotel by Best Western Castlegar?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at SureStay Hotel by Best Western Castlegar?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at SureStay Hotel by Best Western Castlegar?
Guests can enjoy free breakfast, barbeque facilities, and complimentary tea during their stay.
Is parking available at SureStay Hotel by Best Western Castlegar?
Yes, free parking is available to guests.
What are some restaurants close to SureStay Hotel by Best Western Castlegar?
Conveniently located restaurants include Black Rooster Bar and Grill, The Grand Buddha Bistro, and Boston Pizza.
Is SureStay Hotel by Best Western Castlegar located near the city centre?
Yes, it is 0.5 km away from the centre of Castlegar.
Are any cleaning services offered at SureStay Hotel by Best Western Castlegar?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at SureStay Hotel by Best Western Castlegar?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does SureStay Hotel by Best Western Castlegar offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at SureStay Hotel by Best Western Castlegar?
The staff speaks multiple languages, including English and Hindi.
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