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BEST WESTERN Austrian Chalet

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489 Reviews from our TripAdvisor Community

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Showing 436: English reviews
Esquimalt, Canada
Reviewed 26 August 2015

We came up to Campbell River to visit with our daughter and family. As usual we were given excellent service and comfortable accommodation in a beautiful garden setting right across from the ocean with a view of Quadra Island and the mountains on the mainland of B.C. Beautiful!!

Review collected in partnership with Best Western
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Helpful?
Thank CarolP162
BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review

Thank you for taking the time to submit your review. I will pass along your praise to my staff. We look forward to your next visit.

Nanaimo, Canada
Reviewed 25 August 2015

We stay at Best Westerns a LOT. We are generally happy with them. They vary in quality, but this was the worst. We had a room on the second floor that had no air conditioning. Called the desk and were told that only rooms on the THIRD floor have it. At this point there were no vacancies, so we were...

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Helpful?
1Thank Ellyn T
BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review

On behalf of the team here at the Best Western Austrian Chalet I would like to apologize for not meeting your expectations. I am sorry that our rooms were too hot and our patios were too cool. Your response is appreciated and we will be using your feedback to better improve future stays.

Surrey, Canada
Reviewed 19 August 2015

We arrived at the hotel in the later afternoon and there was no one there to check us in. There was a sign on the counter indicating someone would be back soon. We liked the location as it was right across the road from the ocean and we used our wait time to take in the beauty of the view....

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Helpful?
Thank greenspratley
BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review

Thank you for taking the time to submit your review. We appreciate your business and I will be using your feedback to improve our operations. I took a look at our treadmill and it is in operating condition. I wonder if at the time you tried, if the bottom operation switch was in the off position. I will remind housekeeping...

Vancouver, Washington
Reviewed 16 August 2015

Karen and Tonya were very accommodating and took the next steps needed to make sure we had a great time. I will stay here every time....a lot of chioce where to stay, but for our group we will stay here!

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Helpful?
Thank randy g
BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review

Thank you! I will let Karen and Tonya know what a wonderful job they did. Please come back any time.

Leuven, Belgium
Reviewed 15 August 2015

The Austrian Chalet has nice beds. The rooms are somewhat oldish, and breakfast is really a big disappointment. You eat out of cardboard plates with throw-away cutlery. There is no fresh fruit. Choice is VERY limited... Only gluten stuffed breakfast material, nothing at all for the gluten or lactose intolerant person...

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Helpful?
Thank SarahBooRaket
BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review

Thank you for your response, we will be using your feedback to improve overall guest satisfaction for future guest stays. Though space is limited, we will take into consideration your request for gluten free and lactose free items.

Langley City, Canada
Reviewed 15 August 2015

I travel frequently for business and whenever possible stay at a Best Western, This trip saw me book a nights stay at the BW Austrian Chalet in Campbell river. The Hotel is directly across from the beach which offers easy access to the shoreline and all that has to offer. There is an attached restaurant, indoor pool and fitness equipment....

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Helpful?
Thank Terry H
BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review

Your response is most appreciated. AC in August can be an issue for some and while our property does not currently provide this amenity in all its rooms, we do have several rooms that do. I recommend that guests request these rooms upon booking. Our ownership has been made aware of guest request for AC throughout the property and are...

Vancouver
Reviewed 13 August 2015

I frequently stay at BW's for work in various parts of BC. Upon check in (although I was early) the room I requested was not available so I was given another room. Unfortunately I face the parking lot instead of the ocean. I was staying for two-nights and working during the day so not the end of the world. When...

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Helpful?
Thank Rockin_RR
BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review

Your feedback is appreciated. We are doing upgrades to all facets of the hotel, interior and exterior alike. This year we are making plants to update guest room furnishings. We have also started updating guest room entrance and bathroom flooring and hope to complete this project next year. Thank you for taking the time to submit your response and I...

Molokai, Hawaii
Reviewed 6 August 2015

Stone-aged, dial-up-slow Internet. Lots of traffic noise. This place is not within walking distance to town. Check-in was very slow (albeit very friendly). The Internet drove me nuts. Come on, guys--this stuff matters. That's the negative. In fairness, there were positives: Clean, functional and well-sized rooms.

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Helpful?
Thank wandering_bob231
BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review

On behalf of the team here at the Best Western Austrian Chalet, I would like to apologize for not meeting your expectations. We will use your feedback to improve future guest experience. Thank you and I hope you will consider staying with us again in the future.

COURTENAY
Reviewed 4 August 2015

Hard lumpy beds, combined with NO air conditioning, made for a very unpleasant stay. Due to the connecting balconies between rooms, could not leave door open at nigh for air, and sweltered. Outward appearances were lovely, but, poorly planned upgrades to an older style building (bathroom fan switch located near ceiling height, poor bathroom lighting - indirect, led style behind...

Review collected in partnership with Best Western
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Helpful?
Thank ELIZABETH H
BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review

On behalf of the team here at the Best Western Austrian Chalet, I would like to apologize for not meeting your expectations. We do have a few rooms that have AC units and we recommend guests requests these rooms upon booking. Outfitting the rest of the hotel with AC units is an issue that has been brought to the attention...

Ottawa, Canada
Reviewed 3 August 2015

We stayed at this hotel for five nights. The staff were very helpful and were quickly responsive to any needs that we identified. The breakfasts were very good by Best Western standards. The rooms had just been upgraded with nice kitchenettes and new bathrooms. Unfortunately, we were in Campbell River during one of the warmest period on the island. The...

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Helpful?
Thank travelling_family_ot
BWAustrianChalet, General Manager at BEST WESTERN Austrian Chalet, responded to this review

Your feedback is appreciated and I will be using it to improve our property for future guest stays. The AC can be an issue and while not all of our property has units we do have a select few rooms that do. The hotel owners are taking guests request for AC under advisement and are looking at installing AC in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Visitors to Campbell River Hotels are bound to be overjoyed for selecting the BEST WESTERN PLUS Austrian Chalet as the site of their next vacation or business trip. They will experience the outstanding quality standards recently confirmed by the hotel's achievement of the Best Western Director's Award which recognizes them as scoring in the top 20 percent of all 2400 North American properties. Guests will find the commitment of the BEST WESTERN PLUS Austrian Chalet to meet their needs unmatched by other Campbell River Hotels or elsewhere. Guests can sit back in their rooms, our garden area, or huddle near the fireplace in the lobby to relax. They are sure to enjoy a spectacular ocean view of Discovery Passage, Georgia Strait and the Pacific Ocean. Meanwhile, their hosts will be glad to fill them in on the many leisure time possibilities in or near Campbell River, BC. The seemingly endless list of recreational activities, includes golfing, salmon fishing, grizzly bear watching, kayaking, whale watching, skiing, mountain/rock climbing and horseback riding. Visitors can also enjoy our fitness facilities, pool, and hot tub or catch up on their favourite movies on our satellite televisions. Whatever accommodation they selected from the wide variety of loft rooms, suites, or kitchenettes, they will rest comfortably knowing that their friendly and knowledgeable staff is eager and ready to serve them to make their stay in their Campbell River Hotel a memorable one. ... more   less 

Additional Information about BEST WESTERN Austrian Chalet

Address: 462 Island Hwy S, Campbell River, British Columbia V9W 1A5, Canada (Formerly BEST WESTERN PLUS Austrian Chalet)
Region: Canada > British Columbia > Vancouver Island > Campbell River
Price Range: $95 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Austrian Chalet 2.5*
Number of rooms: 55
Reservation Options:
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Also Known As:
Best Western Plus Austrian Chalet Hotel Campbell River
Best Western Campbell River
Campbell River Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Austrian Chalet staff and other travellers.
3 questions
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Victoria, Canada
over a year ago

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Questions? Get answers from BEST WESTERN Austrian Chalet staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try the free breakfast”
 of 5 bubbles 40Dean, 12 Feb 2017 | Read review
“The view of the water from the loft suites is well worth the extra charge.”
 of 5 bubbles tomwL1271GR, 13 Jan 2017 | Read review
“We were on the ground floor facing the ocean and despite the highway being there, it did not disturb us.”
 of 5 bubbles 176williamc, 27 Dec 2016 | Read review
“we had a great view, very quite, A/C was not noise.”
 of 5 bubbles Ginas220, 2 Nov 2016 | Read review
“Choose a room on top floor”
 of 5 bubbles theworkingpoor, 17 Oct 2016 | Read review
5 of 5