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4.0
#3 of 10 hotels in Burnaby
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
All Suites with microwave, refrigerator and coffee maker in every room.In a city ranked among the world's most beautiful, the Executive Hotel Burnaby blends elegance and efficiency to give you a four star, boutique hotel experience just 15 minutes from the bustle of downtown Vancouver. Everything is within steps from the hotel's door - from business to sports, dining, shopping and entertainment in Burnaby, BC.Exuding style without pretension, the Executive Hotel in Burnaby, BC has won enduring acclaim from its guests for our Burnaby hotel's attitude, amenities, and atmosphere. Our boutique hotels inviting ambiance awaits you. Visit the Executive Hotel & Convention Centre Burnaby today! Explore the Executive Experience
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English
Location
4201 Lougheed Hwy, Burnaby, British Columbia V5C 3Y6 Canada
Executive Suites Hotel & Conference Centre, Metro Vancouver
937 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The hotel is really nice, confy beds and they are really careful about covid. Front desk ladie Polina she sanitize everything she touch, wear mask and gloves. This time i coulnt enjoy the pool and hut tub are closed due the pandemic. Also the restaurant this is to bad because we have to order delivery.
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Date of stay: June 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bhupinder Gill, General Manager at Executive Suites Hotel & Conference Centre, Metro Vancouver
Responded Jan 19, 2021
Thank you very much for taking the time out to comment on your stay with us. I am glad you liked our service and amenities. I am hopeful of your continued patronization. Sincerely, Bhupinder Gill General Manager
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Not my choice to stay here, as it's the required property to stay when participating in a youth hockey tournament. The suites are nice with extra room, and the hotel has ballrooms and many other amenities we wouldn't use as it's also a convention center hotel. That said, I'll list my pros and cons. Pros: kitchenettes and a separate sitting room, comfy beds, efficient housekeeping, good location near Vancouver without being in the city, lots of food nearby (and restaurant on premesis), free parking (was for us but they might normally charge). Cons: tight bathroom, yellow condensation dripping from ceiling over tub (moisture issue even with bathroom fan on), although hotel updated several years ago there's no consistency with what they upgraded (new bathroom sink but 1970s shower faucet) or even finished the updating process (replaced headboards but didn't fix ripped off wall brackets. see pics), breakfast not included (standard with many chains today even at a lower nightly price). As the previous reviewer noted, it looks like a youth hockey camp, and believe me, we'd rather not stay here either.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bhupinder Gill, General Manager at Executive Suites Hotel & Conference Centre, Metro Vancouver
Responded Jan 19, 2021
Thank you very much for taking the time out to comment on your stay with us. I am glad you liked our service and amenities. I am hopeful of your continued patronization. Sincerely, Bhupinder Gill General Manager
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The hotel website had FALSELY ADVERTISED and I quote 'Conveniences include laptop-compatible safes and desks, as well as phones with free local calls'. When we left we were charged for local phone calls, which were stated in the website as free, and the hotel desk attendance refused to reverse the charge. I followed this issue with couple emails, the hotel denied that could not find the itinerary#, conformation#, name, email, travel booking etc, even after I had supplied these information. Therefor the hotel stay left me a bitter experience.
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Date of stay: November 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cara Tsang, Guest Services / Front Office at Executive Suites Hotel & Conference Centre, Metro Vancouver
Responded Jan 7, 2022
Dear Smglnd, Thanks for taking the time to write a review about us! We apologize for the guest experience you have received and for the miscommunication regarding Free Local Calls. We would love to welcome you back next time and take care of that charge for you. Please contact me directly and we can make sure your next experience is seamless!
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This hotel has certainly deteriorated since we stayed in it last. I requested a quiet room away from the elevator and on the opposite side of the Skytrain (north facing). Well, they obviously don't read customer requests as we were put in room 310 beside the elevator and facing the Skytrain! Upon complaint, they moved us to room 301, which was fine. While registering, a half dozen preteens went whopping through the lobby running up the stairwell. Another group ran down the hall. Well, we thought this might just be temporary. Surely the manager (or the adult supervisors) would stop them. The Front Desk man said "I've asked them to be quiet several times now." To which I told him to talk to their parents/supervisors; not the kids! Up on our third floor, another "Charlie Brown" mob of kids were racing down the hallway. A lady opened her door to the noise and asked us what was going on? I referred her to the Front Desk. One of the employees at the hotel told us that "This goes on all the time (referring to the kids)." When we checked out, there was a group of kids playing hockey in the lobby!!! The following are some of my Pros and Cons on the hotel: Pros: -large rooms; big fridge; comfy bed and pillows; housekeeping cleaned room quite quickly, but there was a musky wash cloth smell; good shower pressure; friendly restaurant staff. Cons: -see above; Front Desk button on phone goes directly to Richmond Executive Inn; appeared that Front Desk staff didn't know proper protocol in handling noise complaints; Happy Hour was not as advertised. It was only 1/2 long! The breakfast buffet was only so-so and the hash browns were cold. The ONLY reason I gave this a two star rating and not a one star rating was because the rooms were nice.
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
Room Tip:Phone the hotel directly with any requests. Stay in north facing room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bhupinder Gill, General Manager at Executive Suites Hotel & Conference Centre, Metro Vancouver
Responded Jan 19, 2021
Thank you very much for taking the time out to comment on your stay with us. i am sorry that you did not have a good experience with us. we will learn from this and improve our services in the future. I am hopeful of your continued patronization. Sincerely, Bhupinder Gill General Manager
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Location is convenient. There are restaurants, groceries, pharmacies, mall, bus stops, and metro stations within walking distance. The hotel has a restaurant with a good deal on happy hour. The rooms appear clean enough.
We stayed in a two queen bed room which had a balcony with two chairs. That is handy. The bed was a little too soft. Rooms do not have central air but an air conditioner unit. Our bed was right next to the air conditioner. It was uncomfortable to sleep with the air blowing right at you and the noise from the air conditioner.
The elevator only fits four people with their luggage. There is only one elevator for guests. It is small. I felt uncomfortable when other guests not wearing masks would get on the elevator with us. The front desk and a lot of the staff were not wearing masks either. At least the restaurant servers were wearing mouth shields. 🤷♂️
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Parijat Gupta, Marketing at Executive Suites Hotel & Conference Centre, Metro Vancouver
Responded Sep 1, 2021
Dear Guest, Thank you for choosing to stay with us and taking time to review Executive Hotel Burnaby on trip advisor. We are pleased to receive your comments and a detailed feedback about your overall experience. Yes, the hotel is situated at very prominent location making is very convenient for guests to access retail stores as well as connectivity across the city through Translink. I sincerely apologize for your unpleasant experience concerning the communication during check-in procedures. I have taken note of your feedback; however, there is not much we can do about the layout of the rooms and amenities fixture. The elevators are small there fore during covid we recommend only 2 guests at a time. In past month with covid regulations easing out, masks were recommended to staff and guests but not compulsory considering all of the staff is vaccinated; but now province has again made masks mandatory and all our staff is strictly monitored to wear mask and cover face at all times irrespective of weather in public area or not. We request you to treat this as an aberration to our service standards and hope to welcome you back to Executive Suites in the future. Kind Regards, Parijat Gupta Marketing Manager
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We stayed there for 2 days on our getaway trip and I must say that everything was excellent. The location of the hotel was so convenient for us to explore the destinations we had in our itinerary. Room was so comfortable and clean. The best part was the Aqua restaurant and their patio with amazing food so we didn't have to go anywhere else after a long day exploring outside. Food was great and the ambiance was welcoming with great customer service. I would highly recommend this hotel to others. Thank you for great stay guys!!
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Date of stay: August 2021
Rooms
Service
Sleep Quality
Room Tip:Book in advance to get better room view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Parijat Gupta, Marketing at Executive Suites Hotel & Conference Centre, Metro Vancouver
Responded Sep 1, 2021
Dear Guest, Many thanks for taking the time to review your experience at Executive Hotel Burnaby. We are glad to learn that you enjoyed your stay at the hotel and our associate were able to help you throughout your stay. Acqua is our newly revamped restaurant and we are very delighted to hear that you enjoyed our new menu items and of course the best happy hours in Burnaby. We look forward to welcoming you back soon. Kind Regards, Parijat Gupta Marketing Manager
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This was not the first time I was at the Executive Hotel in Burnaby. But on the weekend of December 8th the date was supposed to have been special. It was the birthday’s special person for me.
After booking using a discount coupon, I noticed that I did not receive my booking confirmation email. I ended up calling days before hosting to confirm. On the phone an attendant I did not find friendly enough just threw the information that there was no name on the reservation and if I did not have the same booking credit card, could not stay. Something that sounded rude to me.
Unfortunately at the time of check in, the same phone receptionist was the one who checked us in. He said I would not have completed the registration correctly, but soon released the room keys without any problems. There was no contact between nice guest and staff, like my first hosting.
Already in the room, I was delighted with the size of the room, but disappointed that there was no extra care with our reservation. Through the Executivehotels.net site I sent a message with name, reservation number and a brief text about our moment with you, hoping that maybe there would be a special return to our accommodation.
The room had part of the floor completely ugly and in need of repair. It didn't look like we were in a hotel room with the Executive brand. In fact, I have never seen a hotel room floor in this state!
I noticed that under the sink was a used SWAB. In the toilet bowl long hair next to the lid.
I was disappointed with my experience with you. In the morning at check out the receptionist was a real professional and listened to us very carefully. She offered us breakfast, but we rejected the invitation.
I really hope that experiences like this do not happen again, as it ends up making the accommodation frustrating and reflecting on a bad reputation of the place.
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Date of stay: December 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bhupinder Gill, General Manager at Executive Suites Hotel & Conference Centre, Metro Vancouver
Responded Jan 19, 2021
Thank you very much for taking the time out to comment on your stay with us. I am sorry about your experience with us. we will learn from this and improve ourselves. I am hopeful of your continued patronization. Sincerely, Bhupinder Gill General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was nicer than other hotels I’ve stayed in in the same area. I didn’t get to experience the restaurant or pool because of Covid, but they looked nice and sounded like they would’ve had good prices in the restaurant. Unfortunately having to pay $11 a day for parking when they have a huge lot is a joke. Parking for hotel guests should be included, as it is just about everywhere else.
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Date of stay: June 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bhupinder Gill, General Manager at Executive Suites Hotel & Conference Centre, Metro Vancouver
Responded Jan 19, 2021
Thank you very much for taking the time out to comment on your stay with us. I am sorry you were disappointed by us charging parking fees. I am hopeful of your continued patronization. Sincerely, Bhupinder Gill General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I highly recommend this hotel. I stay in hotels due to my work. I demand cleanliness and quietness. The management and staff at this property does an outstanding job accommodating their guests. Polyana is a great asset to the business and is very helpful. She’s the bright light when you enter the lobby!!!
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Date of stay: April 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bhupinder Gill, General Manager at Executive Suites Hotel & Conference Centre, Metro Vancouver
Responded Jan 19, 2021
Thank you very much for taking the time out to comment on your stay with us. I am glad you liked our service and amenities. I am hopeful of your continued patronization. Sincerely, Bhupinder Gill General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is nice, rooms are nice and big. Things seem a bit old but generally ok shape. Well equipped. Bed very comfy, bath tub is huge! Rooms are a bit stuffy and the aircon was not very cool, alot of morning street noise. Overall very nice
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Date of stay: June 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bhupinder Gill, General Manager at Executive Suites Hotel & Conference Centre, Metro Vancouver
Responded Jan 19, 2021
Thank you very much for taking the time out to comment on your stay with us. I am glad you liked our service and amenities. I am hopeful of your continued patronization. Sincerely, Bhupinder Gill General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Burnaby area.
PRICE RANGE
C$176 - C$291 (Based on Average Rates for a Standard Room)
LOCATION
CanadaBritish ColumbiaBurnabyWillingdon Heights
NUMBER OF ROOMS
125
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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