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5988 Willingdon Ave, Burnaby, British Columbia V5H 0E5 Canada
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Traveller (350)
Dining (21)
Room & Suite (20)

About

#1 of 11 hotels in Burnaby
Location
Cleanliness
Service
Value
Energize at Element Vancouver Metrotown in a smarter space in Burnaby, B.C. Our open-flow guest rooms are designed to meet all your needs, with fully-equipped kitchens, the signature Heavenly Bed®, and more, all thoughtfully arranged to rejuvenate you for work or play. Maintain your balance. Our state-of-the-art fitness center, refreshing pool, and healthy food options all help you be at your best. Bright and open multi-purpose public spaces.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid private parking on-site
Car park
Wifi
Paid internet
Hot bath
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Snack bar
Wine / champagne
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
BBQ facilities
Baggage storage
Currency exchange
Newspaper
Non-smoking hotel
Picnic area
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Bathrobes
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Centrally Located
Languages Spoken
English, French
Hotel links
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Location

80Somewhat walkable
Grade: 80 out of 100
72Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
426Reviews14Q+A90Room tips
Traveller rating
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Codiak! wrote a review Jan. 2023
Abbotsford, Canada10454 contributions613 helpful votes
+1
As the subject header notes the staff here are exemplary! The location is outstanding too as it has a grocery store, liquor store, (and cannabis store if that is your thing) right across the street. Within walking distance is the HUGE Metrotown Mall. We will definitely be back!
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Date of stay: January 2023
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wise333 wrote a review Aug. 2022
Pensacola Beach, Florida111 contributions7 helpful votes
Hotel's Favourite
Front desk is very helpful, our room was on the 13th floor very quiet with a beautiful view of the mountains and surrounding building. Small kitchen with dishwasher and extra sink. Bathroom was very nice with large shower with handheld and rainfall shower heads. Free breakfast was probably better than any free breakfast I have ever seen in a hotel. Breakfast foods changed daily. Store for groceries across the street, and also a BC liquor store. Marketplace, the large mall is about a 10 minute walk and is also where you can catch the Sky Train and buses to get to the city. We enjoyed our stay here.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Momtomany wrote a review Jan. 2023
2 contributions
Relaxing stay. Easy location. We really enjoyed our stay. Having the mini kitchen was nice. The front desk staff was very welcoming. The breakfast area was very busy, Food was refreshed often and the tables were cleaned between each guest.
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: The pool area has its own change room/shower.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tim H wrote a review Nov. 2022
New Westminster, Canada1070 contributions282 helpful votes
We stayed here for three weeks while our home was under repair. The insurance company paid, but we still felt the price was fair for what we got. That is, a modern, spacious room with a separate bedroom and storage everywhere. They brought us an extra table and chair so we could set up our computers. Kitchenette was satisfactory, especially with a good free breakfast and literally dozens of food options within a 10-minute walk. Bus at the door, skytrain an 8-minute walk. Hot tub good, laundry fine, fitness centre first class. Staff were very helpful. TV good, but weird with doubled channels (16-1, 16-2, etc.) NOTE there are three levels of internet: slow, really slow, and BC Ferries slow. The "fastest" one is $24/day and that just doesn't cut it these days. I have a low-end service at home (100 Mbps) and sometimes in the hotel I was speed-testing at 6 Mbps on the fastest service. Still, it was enough most of the time. We looked around quite a bit and are still convinced that this was the best long-stay option east of downtown.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Be clear on what you'll get for the Internet service,
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jo-Ann E wrote a review Aug. 2022
Chemainus, Canada9 contributions1 helpful vote
It was a convenient location & the building & room were modern & elegant but the cost was high for what wasn’t available. When we asked if there was a lounge where we could have alcohol the reception said yes but closed on Sunday! We were NOT told that there was a continental breakfast, apparently there was but it closes at 9 am. We had to pay extra $20 parking which we did not know about until we were checking in. Overall, we didn’t feel we got value for the $500/night (which was apparently a discounted rate for a wedding we attended). I wouldn’t stay here again, I didn’t feel like a valued guest, checkin staff were polite but came across as arrogant.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Check the amenities before booking! It might be perfect for you, just not for us!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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kkingmd wrote a review Jun. 2022
San Antonio, Texas91 contributions60 helpful votes
We recently stayed at this property before we departed on a cruise. As this was our first trip to Vancouver, we really had not preconceived expectations. We primarily chose this property based on our prior experience with Element hotels and the price. For the unfamiliar, the hotel is located in Burnaby, a large suburb of Vancouver -- although there really aren't any recognizable differences or transitions between Burnaby and Vancouver. The area around the hotel is populated with high-rise condos and apartments. The second-largest mall in Canada is located two blocks from the hotel. Lots of shopping for your extended stay, restaurants, or just plain-old shopping. I do recommend the food court at the mall -- lots and lots of choices (Thai, Dimsum, Japanese, Chinese, etc). Check-in was a breeze and the front desk staff took extra time to orient us to the hotel and the surrounding area. Any request we made was immediately fulfilled and the staff always seemed to be in good spirits. Our room was clean and appropriately sized. There is a half-size fridge in the room with a dedicated freezer, plus a two-burner stove and a few plates and other cooking implements to allow for the preparation of a simple meal. The beds were quite comfy. The only thing we didn't like is that while the room has blackout curtains, there is a lot of light leakage around the windows, which occupy about 75% of the exterior wall. While this rewarded us with a spectacular view of the nearby mountains, even with the blackout curtains, there was a lot of light leakage. Since sunrise in June is a little before 5am, this was a bit disruptive to our sleep. Bring a sleep mask if you are sensitive to light when you sleep. We had four in our room and it was a little tight. The room is almost square and there is furniture (or a window) on just about every wall. Not much room for luggage on the floor where it wasn't in the way. Next time, we'll get two rooms. The breakfast buffet is listed as "continental" but had warm food for all our meals. Breakfast sandwiches, eggs, sausage, and breakfast tacos were all on rotation during our stay. The breakfast staff, however, was exceptional. Honestly, one of the best, most friendly, helpful and interactive nutrition staff we have ever experienced at any hotel. Particularly noteworthy was Claire. On multiple occasions, she helped guests find the food they were looking for. One gentleman wanted a particular flavor of yogurt and she checked in the back for him. Each day, just before they took the buffet down at close, she circulated the dining room and notified everyone that the buffet was going to close. There is on-property laundry that costs CAD $2.25, and the desk was able to make change. There is a small, indoor swimming pool and hot tub -- however they are shared with the condominiums that occupy the upper part of the building. There is a small work out room. Parking is easy -- a three level, underground parking garage is easily accessible. The Vancouver Sky Train, rapid transit station, is two blocks away allowing you to get downtown in about 20 minutes. Overall, this was a great stay for our purposes. Will definitely consider this property on our next trip to Vancouver.
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Date of stay: June 2022
Location
Service
Sleep Quality
Room Tip: Rooms on the north side of the hotel have views of the mountains. Due to nearby high-rises, you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jerry D wrote a review May 2022
Aurora, Colorado7 contributions2 helpful votes
Workstation: They provide a desk and chair but the desk has a glass top that allows you to see into the drawers, which looks nice, but I couldn't use a mouse at all without a mousepad or something else to cover. No ethernet plug except if you unplug the phone and slow wifi(more later). Room: The room was decently sized with small kitchen with stove, fridge, utensil, cups, plates, dishwasher, couch. Bed: Not super comfy like a pillow but not bad. Bathroom: Shower only. No tub. No individual shampoo/conditioner/body wash. Parking: $19 a night and you can park in basement level 1 and 3. It can gets pretty packed on weekends but not that bad during the weekday. Area: Lots of food places and grocery store within walking distance if you didn't drive. Breakfast: They provide free breakfast in the morning. Usually consist of coffee, 3 juices, fruit, cereal, 2 hot dish (1 vegetarian), bread/bagel/muffin, yogurt, hard boil eggs. I see a lot of people grab togo boxes for the food instead of eating there. Wifi: Slowest wifi I've ever seen for "High Speed Internet" that cost $13 if you're not a Marriott member. Max speed of 8Mb down/up. I feel like its shared across all your devices. Even plugging the ethernet from the room phone into my laptop and they cap it at 8 Mb down/up too. I tried calling them about it and they redirect you to someone offsite that can't do anything to increase it. Like 8Mb down, I can barely even stream a show and I have a tough time working with that speed so I ended up just taking the days off. I went to a random hot pot place and their wifi was at least 50Mb down. Final thoughts: Just because of the wifi I would not stay here again. If they actually had "High Speed Internet" I would book here again without a second thought.
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Date of stay: May 2022
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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EUN0312 wrote a review May 2022
Bellevue, Washington20 contributions21 helpful votes
Overall it is a clean property with a good location that has access to different areas of the extended area of Vancouver (yes, you will need a car). We are a couple with a child that stayed a few nights during easter week. No upgrade was given due to lack of rooms and this happened last time we stayed as well so I guess this property don't give upgrades to points or certificate stayers. (yes, we both stayed using Bonvoy miles) The room should be the right size for a couple but not for a couple + a child. The pull-up sofa is not even fit. And the bedsheet on the pull-up sofa was not clean (found hair, cracker from previous visitors) Front desk seems nice but nothing really helps;so I would say it is ok. Parking, I saw. a review here that if you stay 2+ nights, we get complimentary parking but that does not apply to point stayers... I asked and heard that if you stay using your miles or certificate, that does not apply. The property has three elevators I think not enough. So if you have a room on a higher floor, it will take a long time to get down to the lobby. And the Easter weekend was busy with many families and kids... it was really loud everywhere... Free breakfast, pretty basic. Nothing fancy but still better than nothing. It will be a great choice for a couple, but not so great if you are party of 3+ (unless you get a suite). Front desk service can be improved (they do what they do... but no genuine interested in helping customers)
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Date of stay: April 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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UAtraveller wrote a review May 2022
White Rock, Canada188 contributions69 helpful votes
Stayed here many times. This time booked a king suite with pull out. Room 608. Family of three. Arrived at 7pm to be told our room isn’t ready ? We waited and they comped 1nt parking. Great room. Clean. Nice balcony. Great view. With the pullout setup it was impossible to reach the bath without physically climbing into the sofa bed. This room is too small for a pullout sofa. Our friends stayed in 701. Huge room. No issues. When checking out I mentioned the space and was told sofa pullouts are new to this style room ?
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marissa M wrote a review Apr. 2022
3 contributions2 helpful votes
Wow, what an awesome hotel stay! Excellent service, cleanliness and amenities. Our family loved the common spaces to hang out with friends, and the pool was a hit with the kids. The room we reserved had an issue so they changed our room and gave us a cheaper rate and free parking. We will definitely come back!
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$185 - US$258 (Based on Average Rates for a Standard Room)
LOCATION
CanadaBritish ColumbiaBurnaby
NUMBER OF ROOMS
169
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Element Vancouver Metrotown - UPDATED 2023 Prices, Reviews & Photos (Burnaby, British Columbia) - Hotel - Tripadvisor

Frequently Asked Questions about Element Vancouver Metrotown
Which popular attractions are close to Element Vancouver Metrotown?
Nearby attractions include Metropolis At Metrotown (0.4 km), Bamboozled Escape Games (0.2 km), and SilverCity Metropolis Cinemas (0.4 km).
What are some of the property amenities at Element Vancouver Metrotown?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Element Vancouver Metrotown?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Element Vancouver Metrotown?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Element Vancouver Metrotown?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Element Vancouver Metrotown?
Conveniently located restaurants include Trattoria Burnaby, Sushi Garden, and Saffron Indian Cuisine.
Are there opportunities to exercise at Element Vancouver Metrotown?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Element Vancouver Metrotown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Element Vancouver Metrotown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Element Vancouver Metrotown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Element Vancouver Metrotown?
The staff speaks multiple languages, including English and French.