Element Vancouver Metrotown
5988 Willingdon Avenue, Burnaby, British Columbia V5H 2A7 Canada
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Avg. C$299 /night, 3/20 - 3/21
C$547
per night
C$384
per night
C$221
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
#2 of 10 hotels in Burnaby
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Energize at Element Vancouver Metrotown in a smarter space in Burnaby, B.C. Our open-flow guest rooms are designed to meet all your needs, with fully-equipped kitchens, the signature Heavenly Bed®, and more, all thoughtfully arranged to rejuvenate you for work or play. Maintain your balance. Our state-of-the-art fitness center, refreshing pool, and healthy food options all help you be at your best. Bright and open multi-purpose public spaces.
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Property amenities
Free High Speed Internet (WiFi)
Patio
Pets Allowed ( Dog / Pet Friendly )
Car hire
Paid private parking on-site
Car park
Wifi
Paid internet
Hot bath
Indoor pool
Heated pool
Saltwater pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Snack bar
Wine / champagne
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, French, Chinese
Location
5988 Willingdon Avenue, Burnaby, British Columbia V5H 2A7 Canada
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 85 out of 100
85
Vancouver Intl Airport
13.3 km•
See all flights
Abbotsford Airport
50.8 km•
See all flights
Metrotown
7 min•Vancouver Sky Train
Rental Cars
112 Restaurants
within 0.5 kilometers
Reviews
Traveller rating
- 248
- 156
- 29
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- 12
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Detailed Reviews
This is a fine place to stay, about a 10 minute walk from the Skytrain station. When you arrive, there are many doors to choose from, and you need to use the doors on the left. Unfortunately there is no sign inside or outside informing you that the lobby is in the basement! So you need to take an elevator down to P1 to find the unusually located reception.
My room was very clean and comfortable. The bed was good too, except that the side facing the door was much too soft, and I needed to use the center of the bed so as not to roll off! It's no surprise that people will sit on that edge and the hotel needs to either shim the mattress, replace it, or as a minimum rotate it occasionally.
I especially enjoyed breakfast on the terrace, but for some reason every day I found coffee grounds in the bottom of my cup. Not sure why the coffee wasn't properly filtered to avoid this.
My room (suite) had a full kitchen with a large refrigerator and freezer. Every utensil I could ever imagine was furnished, except I could not find an ice cube tray!
And the shower was great, but I discovered there wasn't a shelf, basket or ledge upon which to place the special shampoo that I brought with me. I had to place it on the shower floor, only to be a trip hazard as the water flow kept shifting its position. I've traveled the world over, and this is the first hotel I've encountered without a little place to put personally owned items in the shower.
And lastly, the TV was all hosed up. The station identifier that was briefly displayed when selecting a station was not in sync with actual station. When I selected CNN, for example, a different station was displayed, but I was in fact watching CNN.
Well, despite all these very minor issues, I can highly recommend this Element hotel, and am likely to stay here again!
My room was very clean and comfortable. The bed was good too, except that the side facing the door was much too soft, and I needed to use the center of the bed so as not to roll off! It's no surprise that people will sit on that edge and the hotel needs to either shim the mattress, replace it, or as a minimum rotate it occasionally.
I especially enjoyed breakfast on the terrace, but for some reason every day I found coffee grounds in the bottom of my cup. Not sure why the coffee wasn't properly filtered to avoid this.
My room (suite) had a full kitchen with a large refrigerator and freezer. Every utensil I could ever imagine was furnished, except I could not find an ice cube tray!
And the shower was great, but I discovered there wasn't a shelf, basket or ledge upon which to place the special shampoo that I brought with me. I had to place it on the shower floor, only to be a trip hazard as the water flow kept shifting its position. I've traveled the world over, and this is the first hotel I've encountered without a little place to put personally owned items in the shower.
And lastly, the TV was all hosed up. The station identifier that was briefly displayed when selecting a station was not in sync with actual station. When I selected CNN, for example, a different station was displayed, but I was in fact watching CNN.
Well, despite all these very minor issues, I can highly recommend this Element hotel, and am likely to stay here again!
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Date of stay: July 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Element is a very nice hotel with a lot of included amenities. For the environmentally focused person, this is probably an ideal place. They have zero plastic toiletries as they use a dispenser. Those with a room higher up will have access to a beautiful view in any direction. I was fortunate to have a view of downtown Vancouver. They also offer free breakfast which is served until 9:30 AM. I tend to eat vegetarian or vegan so they didn't have much to offer in that aspect but it was still free. Only a few types of fruit and muffins were available for me, but they offered a variety of typical North American egg-based breakfasts. They also offer FREE bicycles which you need to sign up for, but they were seldom used. I didn't even know until the second last day. The room I had was decked with a kitchen, utensils, etc. so you could save money by storing food and leftovers in a fridge. The bathroom was very large. The negative was the hardwood floor. After a full day of exploring, the hardwood floor hurt my feet more. I'm used to hotels with a carpet so this was new to me. I am personally not a fan of hardwood, but other guests that like hardwood, this would be a bonus. I also wish they had a hand rail in the standing shower. It was actually hard to clean my feet haha. Beds were nice, my friend did not like the soft pillows. I usually sleep without a pillow or a very flat pillow so this is good for those. You can still hear the traffic down below, even on the 14th floor, but I'm a heavy sleeper so it did not affect me.
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Date of stay: August 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cara Tsang, Guest Services / Front Office at Element Vancouver Metrotown
Responded Sep 18, 2021
Dear m1nhuh, Thank you so much for your detailed review about us. We will definitely share your feedback and suggestions to the appropriate departments to ensure our valued guests like you can continue to enjoy staying. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is our second week-long family stay at the element. Love the location near metrotown, skytrain, and save on foods. Great views of the mountains. The breakfast, king suite with balcony and full fridge/freezer are what brought us back. Having breakfast on the beautiful patio or indoor seating options with fresh fruit, greek yogurt, smoothie, different hot options each day, and attentive staff cleaning tables politely and promptly is a nice start to our day. Kids love the indoor pool and hot tub. My husband likes the gym. Our home away from home while visiting family.
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Date of stay: July 2024Trip type: Travelled with family
Room Tip:Â The king suite with a balcony gives you a corner room, which is great if you're a jet-lagged...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Workstation: They provide a desk and chair but the desk has a glass top that allows you to see into the drawers, which looks nice, but I couldn't use a mouse at all without a mousepad or something else to cover. No ethernet plug except if you unplug the phone and slow wifi(more later).
Room: The room was decently sized with small kitchen with stove, fridge, utensil, cups, plates, dishwasher, couch.
Bed: Not super comfy like a pillow but not bad.
Bathroom: Shower only. No tub. No individual shampoo/conditioner/body wash.
Parking: $19 a night and you can park in basement level 1 and 3. It can gets pretty packed on weekends but not that bad during the weekday.
Area: Lots of food places and grocery store within walking distance if you didn't drive.
Breakfast: They provide free breakfast in the morning. Usually consist of coffee, 3 juices, fruit, cereal, 2 hot dish (1 vegetarian), bread/bagel/muffin, yogurt, hard boil eggs. I see a lot of people grab togo boxes for the food instead of eating there.
Wifi: Slowest wifi I've ever seen for "High Speed Internet" that cost $13 if you're not a Marriott member. Max speed of 8Mb down/up. I feel like its shared across all your devices. Even plugging the ethernet from the room phone into my laptop and they cap it at 8 Mb down/up too. I tried calling them about it and they redirect you to someone offsite that can't do anything to increase it. Like 8Mb down, I can barely even stream a show and I have a tough time working with that speed so I ended up just taking the days off. I went to a random hot pot place and their wifi was at least 50Mb down.
Final thoughts:
Just because of the wifi I would not stay here again. If they actually had "High Speed Internet" I would book here again without a second thought.
Room: The room was decently sized with small kitchen with stove, fridge, utensil, cups, plates, dishwasher, couch.
Bed: Not super comfy like a pillow but not bad.
Bathroom: Shower only. No tub. No individual shampoo/conditioner/body wash.
Parking: $19 a night and you can park in basement level 1 and 3. It can gets pretty packed on weekends but not that bad during the weekday.
Area: Lots of food places and grocery store within walking distance if you didn't drive.
Breakfast: They provide free breakfast in the morning. Usually consist of coffee, 3 juices, fruit, cereal, 2 hot dish (1 vegetarian), bread/bagel/muffin, yogurt, hard boil eggs. I see a lot of people grab togo boxes for the food instead of eating there.
Wifi: Slowest wifi I've ever seen for "High Speed Internet" that cost $13 if you're not a Marriott member. Max speed of 8Mb down/up. I feel like its shared across all your devices. Even plugging the ethernet from the room phone into my laptop and they cap it at 8 Mb down/up too. I tried calling them about it and they redirect you to someone offsite that can't do anything to increase it. Like 8Mb down, I can barely even stream a show and I have a tough time working with that speed so I ended up just taking the days off. I went to a random hot pot place and their wifi was at least 50Mb down.
Final thoughts:
Just because of the wifi I would not stay here again. If they actually had "High Speed Internet" I would book here again without a second thought.
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Date of stay: May 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Relaxing stay. Easy location. We really enjoyed our stay. Having the mini kitchen was nice. The front desk staff was very welcoming. The breakfast area was very busy, Food was refreshed often and the tables were cleaned between each guest.
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Date of stay: December 2022Trip type: Travelled with family
Room Tip:Â The pool area has its own change room/shower.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is an average place at best. Compared lety overpriced for what you get.
We had to use the hotel for an ice hockey tournament. Would never ever choose that place if I wouldn’t be forced to.
The breakfast buffet is really sad. Selection is extremely limited and for an hotel where you pay more than $300 a night, I think it’s just sad.
I do travel a lot and have seldom stayed in such an overpriced place compared to what you get.
We had to use the hotel for an ice hockey tournament. Would never ever choose that place if I wouldn’t be forced to.
The breakfast buffet is really sad. Selection is extremely limited and for an hotel where you pay more than $300 a night, I think it’s just sad.
I do travel a lot and have seldom stayed in such an overpriced place compared to what you get.
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Date of stay: June 2024Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Breakfast is extremely disappointing and I would call it even sad.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Element Vancouver Metrotown, Guest Services / Front Office at Element Vancouver Metrotown
Responded Jun 3, 2024
Dear Trip00759555501, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I do want to follow up on your response as we value your loyalty and we strive to serve you better each day. As for the breakfast buffet, we appreciate your idea of adding more breakfast options and would share your feedback with our food and beverage team to ensure our menu stays updated. We're continuously working on enhancing our menus and service quality based on guest feedback. On the other hand, all our pricing goes according to the market in Burnaby, the importance is that our rooms and service align with the pricing. Your loyalty is truly valued and we deeply regret leaving off on a bad note, Nevertheless, we sincerely hope you give us another chance to show we can elevate your experience. Sincerely, Jae Hyun Assistant Front Office Manager jhyun@elementmetrotown.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband & I traveled to the Burnaby area for my husband’s job. His office is in walking distance from the hotel. We had a very long day of travel & got to the hotel early. Raphael (sp?) at the front end was super nice & so helpful! He allowed us to check in early & gave us a lovely room with a great view on a high floor which we really appreciated! He also gave us restaurant recommendations. It was the perfect welcome after a long day! We got the studio with the kitchen which was helpful to have as I was working from the room while my husband worked from his local office a few blocks away. The free breakfast in the morning & the surrounding area (grocery store, liquor store, restaurants, etc) was also convenient. The room was spacious though I wish the bathroom had a fan. One of the 3 elevators was being worked on during our stay which made waiting to get up or down a bit difficult but was manageable. We would definitely stay here again!
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Date of stay: October 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comfy bed, great suite, clean. Nice staff. Coffee in room was good but cheap creamer was gross. Preferred milk and cream. No currency exchange for US, and laundry only took coin so I lost $8 to break a $20 US bill at par, for a load of laundry which cost $4.40 Canadian.So $12.40 a load withthe loss. Appetizer hour consisted of a few slices of raw veggies, crackers, cheese cubes and a few pita quarters. I read reviews that were either older or fake, saying there were hot Appetizers and a currency exchange plus laundry change was charged to the room. Parking $25/day expensive, plentiful but tiny spots. Almost impossible to park an suv. I liked ot but it could use improvements regarding my notes.
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Date of stay: November 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â If traveling internationally, exchange your money before coming here. Rent a tiny car.Grocery...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk is very helpful, our room was on the 13th floor very quiet with a beautiful view of the mountains and surrounding building. Small kitchen with dishwasher and extra sink. Bathroom was very nice with large shower with handheld and rainfall shower heads.
Free breakfast was probably better than any free breakfast I have ever seen in a hotel. Breakfast foods changed daily. Store for groceries across the street, and also a BC liquor store. Marketplace, the large mall is about a 10 minute walk and is also where you can catch the Sky Train and buses to get to the city.
We enjoyed our stay here.
Free breakfast was probably better than any free breakfast I have ever seen in a hotel. Breakfast foods changed daily. Store for groceries across the street, and also a BC liquor store. Marketplace, the large mall is about a 10 minute walk and is also where you can catch the Sky Train and buses to get to the city.
We enjoyed our stay here.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It was a convenient location & the building & room were modern & elegant but the cost was high for what wasn’t available. When we asked if there was a lounge where we could have alcohol the reception said yes but closed on Sunday! We were NOT told that there was a continental breakfast, apparently there was but it closes at 9 am. We had to pay extra $20 parking which we did not know about until we were checking in. Overall, we didn’t feel we got value for the $500/night (which was apparently a discounted rate for a wedding we attended). I wouldn’t stay here again, I didn’t feel like a valued guest, checkin staff were polite but came across as arrogant.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip:Â Check the amenities before booking! It might be perfect for you, just not for us!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My wifi worked fine when I stayed at this hotel. There were no interruptions and it was relatively fast.
Dear Ravichandran65,
Thank you for your interest in Element Vancouver Metrotown and for being a valued Platinum member. Platinum members earn three Starpoints for every US dollar spent on eligible stays. You can choose a welcome amenity of bonus Starpoints or a credit in our Restore Pantry. Based on availability at check in we will try to provide an upgrade for your stay. You also receive complimentary premium internet access.
We do offer Rise our complimentary breakfast for all of our guests. Amenities in the hotel include indoor pool, sauna, hot tub, Motion fitness centre, Restore pantry for supplies and Resource our business centre to name a few.
We hope we have the opportunity to welcome you.
Sincerely,
Paul Gallop
General Manager
Dear SuzNamJoe,
Umbrellas are available at the Front Desk for guest use. Hopefully they won't be needed when you stay with us!
Sincerely,
Paul Gallop
General Manager
Dear roverbon,
Yes we have guest parking available on levels P1 and P3. The charge is $15cdn per night including taxes. You just need to provide the front desk with your license plate number at check in and it will be added to your bill.
Sincerely,
Paul Gallop
General Manager
"If traveling internationally, exchange your money before coming here. Rent a tiny car.Grocery store across the street is convenient but $$$"Read full review
" The king suite with a balcony gives you a corner room, which is great if you're a jet-lagged early riser front the east. "Read full review
…
PRICE RANGE
C$236 - C$354 (Based on Average Rates for a Standard Room)
LOCATION
CanadaBritish ColumbiaBurnaby
NUMBER OF ROOMS
169
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Element Vancouver Metrotown
Which popular attractions are close to Element Vancouver Metrotown?
Nearby attractions include Metropolis At Metrotown (0.4 km), Bamboozled Escape Games (0.2 km), and SilverCity Metropolis Cinemas (0.4 km).
What are some of the property amenities at Element Vancouver Metrotown?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Element Vancouver Metrotown?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Element Vancouver Metrotown?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Element Vancouver Metrotown?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Element Vancouver Metrotown?
Conveniently located restaurants include Trattoria By Italian Kitchen, Sushi Garden, and Saffron Indian Cuisine.
Are there opportunities to exercise at Element Vancouver Metrotown?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Element Vancouver Metrotown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Element Vancouver Metrotown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Element Vancouver Metrotown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Element Vancouver Metrotown?
The staff speaks multiple languages, including English, French, and Chinese.