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Nova Inn

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29 Reviews from our TripAdvisor Community

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Showing 29: English reviews
Warwick, Canada
Reviewed 5 weeks ago

Traveled Alberta and BC for honeymoon stoping at many different hotels along the way with excellent service such as Nova inn offered us. From the front desk to housekeeping to chefs and servers in kitchen. Everything was excellent

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Helpful?
Thank mverberne87
Edmonton, Canada
Reviewed 24 October 2016 via mobile

Don't waste your money! Dirty! Cigarettes burns in blankets, walls and furniture is disgusting. House keeping starts banging at doors at 8 am, don't dare to ask for extra blankets or pillows or even towels cause there's none! No face cloths left in room. Night watch man omg heaven forbid your not in your room my 10 pm or he's...

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Helpful?
1Thank lisamoore1977
Milica M, Public Relations Manager at Nova Inn, responded to this review

Dear Valued Guest, Thank you for your review. Your feedback is very important to us. Please accept our sincere apologies for our lapse in service, as we did not deliver on our brand promise during your stay. Rest assured, we take these concerns very seriously. Above all else, customer service and cleanliness are the most important values in our hotel...

Reviewed 22 September 2016 via mobile

When booking the room, customer service was bad. Next to no information was taken on the phone. I hope there would be room for our pets and kids and us, which there was. Was not asked for ID or credit card upon check in, was later told the card did not go through. The proper credit card was not taken...

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Helpful?
1Thank Teresa T
Edmonton, Alberta, Canada
Reviewed 18 August 2016

Got to say, the staff at the Nova Inn is awesome! They were extremely friendly and professional during the entire stay, doing their best to help out in whatever way they could. The rooms were extremely tidy, clean and spacious. I will definitely be coming back!!

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Helpful?
Thank Agnieszka B
Harrison Mills, Canada
Reviewed 17 August 2016 via mobile

The lady working evening shift was amazing! Terry! Fabulous, they are lucky to have her!Friendly and courteous & knows the area!This is a nice place with great staff! The location is central and good parking too! Food within the hotel was also good!

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Helpful?
Thank 102Dawn
Surrey, Canada
Reviewed 4 August 2016 via mobile

My experience was so pathetic that it forced me to create an account with trip advisor so that I can write a review! I booked this hotel last week with Expedia and upon checking in they tell me that I had cancelled my booking and that they gave my room to somebody else. I called Expedia and they confirmed that...

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Helpful?
1Thank jhilikaa
Edmonton, Canada
Reviewed 11 July 2016

My first impression of the hotel was positive. The lady at the front desk was friendly. The room was large, the linens were fresh and clean, there was a fridge, microwave, and all the things we needed plus more. There was a pool, sauna, exercise room and laundry facilities. Breakfast was free. But as the day/night wore on I started...

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Helpful?
Thank bobbylane
Regi0nalsalesmanager, Director of Sales at Nova Inn, responded to this review

Thank-you for your review. We appreciate your feedback on your stay and are looking into the concerns you brought forth currently. Comfort and service are paramount at Nova Hotels and as such we take these concerns very seriously. As such i would invite you to contact me directly should you wish to discuss these concerns further. Sincerely, Mindy Smythe, Director...

Vernon
Reviewed 9 June 2016 via mobile

Never in my traveling experiences have I been woken up with constant door slamming and chamber maid gossip so loud, I experienced what they did the night before through their conversations. I would have had a better sleep in my vehicle! Zero customer service upon check out, no questions asked about my stay, just here's your receipt and go. Worst...

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Helpful?
Thank Jonathan D
Regi0nalsalesmanager, Director of Sales at Nova Inn, responded to this review

Thank-you very much for your email expressing your recent concerns with your stay at our Edson hotel. We appreciate you bringing these matters to our attention and would like to assure you this is certainly not our normal service standards. We will be addressing these concerns internally immediately. All the best, Mindy Smythe

Edmonton, Canada
Reviewed 10 May 2016

good stop after a busy day , clean rooms, helpful, carrying people to assist you, easy stop between Edmonton and Jasper or just as business destination or a safe place for employees to stay overnight in that region. wish it had a small restaurant for at least quick breakfast

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Helpful?
Thank eugenia692
Edmonton, Canada
Reviewed 6 November 2015

I recently had to do some business in and around Edson and stayed at the Nova Inn. If you need to stay for a number of nights, I suggest that you take the suits. It comes with a kitchen and living room area, as well as a nice sized bedroom and bathroom. This way, you're not just staying in one...

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Helpful?
Thank Rozalia B

16 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to the Nova Inn in Edson, Alberta where our comfort and service speak for itself. Our hotel is located in the heart of Alberta, only 85 km east of Hinton and 200 km west of Edmonton. En route to Jasper, we are conveniently located on the Trans-Canada Highway, in a town based on an industry of oil and gas, our hotel is perfectly situated within this thriving community. Whether enjoying the beautiful Alberta countryside, traveling to Jasper or British Columbia, or taking advantage of the robust commerce in the area, our hotel is a great destination. Combining a generous range of amenities and friendly staff, Nova Inn Edson provides you with exceptional service and hospitality at its best. ... more   less 

Additional Information about Nova Inn

Address: 5625 2 Ave, Edson, Alberta T7E 1L8, Canada
Region: Canada > Alberta > Edson
Price Range: $108 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Nova Inn 3*
Number of rooms: 144
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Priceline, Expedia, Booking.com, Travelocity and Hotels.com so you can book your Nova Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Nova Inn Edson, Alberta
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Questions & Answers

Questions? Get answers from Nova Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here!”
 of 5 bubbles Cougar69, 23 Oct 2015 | Read review
“If you are booking, it is best to contact Nova Inn directly. This way you can book the type of room you want and check that advertised amenities are open.”
 of 5 bubbles MarDeeS, 13 Oct 2014 | Read review
“Go somewhere else”
 of 5 bubbles tammyj434, 28 Jan 2014 | Read review
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