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Great location - easy to get to and from. Older hotel but very well maintained. It was nice and quiet. The pool is in the hotel building next to this one but quick to zip back and forth - wasn't winter so not bad at...More
Response from HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention CentreResponded 2 weeks ago
Thank you for taking the time to let us know about your stay. It is great to hear that you had a comfortable and enjoyable visit. We appreciate your compliments on our pool at the Heritage Inn & Suites next door, we are...More
I've stayed here before without any complaints. Staff are friendly and helpful. They're doing renovations now, and it's looking great! They support a lot of community events and causes, and have done so for many years. Excellent local business that includes a management team passionate...More
Response from HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention CentreResponded 9 March 2017
Your sincere praise means a lot to our organization, we appreciate the kind words. It is great to know that you have returned to us for your stays in Brooks, and we hope you continue to do so. It will be exciting for...More
The good points - the staff was excellent, especially Kim at the front desk who was very helpful, and the waitress in the restaurant (did not get her name) who was efficient and calm even when our whole team invaded at 6:00 AM for breakfast!...More
Response from HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention CentreResponded 23 February 2017
Thank you for taking the time to write this review. We are very proud of our fantastic staff and we are pleased to hear that they played a large part in making your stay memorable. We are glad that your team was attended...More
When booking my hotel from the Internet I did not realize there are two hotels side by side with names very similar. This was the older of the two and though there is signs of renovation the rooms show their age. The staff was friendly...More
Thank Ktn T
Response from HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention CentreResponded 6 September 2016
I value your business and apologize that you did not enjoy your time with us.
I assure you that clean and comfortable rooms are very important to us and I have shared your review with our Housekeeping Manager. It was an excessively wet...More
Alot of customer complaints about bugs being in the beds. Alot of rooms were leaking water from the room. Staff were very unprofessional. Bad language continuously from an employer at front desk. We had our children with us.I would NOT recommend staying here! I don't...More
Response from HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention CentreResponded 17 August 2016
I was very distressed to read your comments on your recent stay.
I am looking into what may have transpired to warrant this review.
Bad language by our Staff is not acceptable, nor tolerated.
The wet weather here in Alberta has brought with...More
US$73 - US$94 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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Also Known As
Heritage Hotel Brooks ,
Heritage Inn Hotel & Convention Centre Brooks, Alberta