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Heritage Inn Hotel & Convention Centre

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Heritage Inn Hotel & Convention Centre
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38 Reviews from our TripAdvisor Community

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Showing 37: English reviews
Edmonton, Canada
Reviewed 30 August 2016

When booking my hotel from the Internet I did not realize there are two hotels side by side with names very similar. This was the older of the two and though there is signs of renovation the rooms show their age. The staff was friendly but there was a musty smell that was difficult to ignore. The bed linen appeared...

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Helpful?
Thank Ktn T
HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention Centre, responded to this review

Dear Guest, I value your business and apologize that you did not enjoy your time with us. I assure you that clean and comfortable rooms are very important to us and I have shared your review with our Housekeeping Manager. It was an excessively wet summer and we are doing a complete review of the room to ensure the musty...

Reviewed 3 August 2016 via mobile

Alot of customer complaints about bugs being in the beds. Alot of rooms were leaking water from the room. Staff were very unprofessional. Bad language continuously from an employer at front desk. We had our children with us.I would NOT recommend staying here! I don't even give this hotel a 1 star rating. horrible place. Will not be staying here...

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Helpful?
Thank lsqk33
HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention Centre, responded to this review

Dear Guest, I was very distressed to read your comments on your recent stay. I am looking into what may have transpired to warrant this review. Bad language by our Staff is not acceptable, nor tolerated. The wet weather here in Alberta has brought with it more outdoor bugs this year so we do have a regular spraying schedule in...

Edmonton, Canada
Reviewed 15 July 2016

Stayed one night here which was enough. The hotel is badly outdated and not cared for. The front desk clerk told us there was a fire in the roof and then a lot of rain so the lobby ceiling is all ripped apart, but that was two months ago and it's still a big mess. Maybe they don't care. Room...

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Helpful?
Thank Aleks N
HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention Centre, responded to this review

Dear Guest, I was sorry to read that you did not have a favourable experience during your stay with us. Yes, we have had a fire and a flood and unfortunately the area damaged includes the lobby which is a first impression for our guests. We are repairing and renovating as quickly as we can. I assure you that we...

Edmonton, Canada
Reviewed 15 July 2016 via mobile

Where do I start? The only reason renovations happening in this seriously outdated hotel is due to the fact there was a flood I and fire in May of 2016. Two months later, still looking pretty sad. The front desk staff appeared as tired as the hotel. The room was large, bed was comfortable, but there was a old musty...

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Helpful?
Thank debbie m
HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention Centre, responded to this review

Dear Guest, I was sorry to read your experience was not a positive one. We are completing renovations at the hotel as well as making repairs due the the unfortunate fire and water damage we experienced. I have shared your review with the Staff and reminded them all of that important first impression. I assure you that customer satisfaction and...

Vernon, Canada
Reviewed 5 July 2016

Altho the room was somewhat clean the bathroom floor had a bit of buildup in the corners that could have been cleaned better, The toilet in the room was obnoxiously loud so whenever someone used it it would wake up the person sleeping. The price was a bit on the high side considering there was no continental breakfast incuded. The...

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Helpful?
Thank Wally M
HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention Centre, responded to this review

Dear Guest, Thank you for taking the time to comment on your stay with us at the Heritage Inn Hotel & Convention Centre. I am happy to hear that you enjoyed your meal in the restaurant but would like to apologize for some of the other areas where we fell short. As our main priority is to be able to...

Coleman, Canada
Reviewed 17 June 2016

Having stayed in this hotel several times I have to say it is very comfortable. The staff always so friendly and accommodating. Very convenient location to amenities as well. Having the dinner close as well as the lounge was very good too. I would stay here again.

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Helpful?
Thank wendycurtis563
HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention Centre, responded to this review

Dear Guest, Thank you for sharing your experience with others and for your patronage. Guest reviews are a great way for us to ensure we are offering the quality and service that our guests expect. It was wonderful to read that your stay with us was to your liking. We look forward to welcoming you back on your next visit...

Calgary, Canada
Reviewed 12 March 2016

My wife and I we're pleased that the Heritage Inn Convention facility turned out to be a clean, well-run and well-designed hotel with friendly and efficient staff, at an affordable price. The included breakfast was excellent. We stayed for two days while exploring the Brooks area and Dinosaur Provincial Park. The night we checked in there was a slight problem...

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Helpful?
Thank Robert B
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Centre, responded to this review

Dear Guest, Thank you for taking the time to reflect on our services and for the wonderful rating you have given us here at the Heritage Inn Hotel & Convention Centre, Brooks. Your feedback is important to us as we continually strive to meet our customer’s needs and to improve the quality and service we provide. We are honored by...

Reviewed 3 November 2015

We stayed at Heritage Inn during the summer for a family member's wedding, and the customer service was very accommodating when we wanted to check in early to get ready. The room was very clean, and our overall experience was a very good one. We recently stayed here again in October for another family member's wedding, and it was even...

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Helpful?
Thank Jody M H
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Centre, responded to this review

Dear Guest, I was delighted to read about your recent experiences over this last year and truly appreciate the time taken to comment and let us know. I am pleased that your room was to your liking and that the customer service you received throughout your stay was excellent. I am also delighted that you enjoyed the decorations and meal...

Reviewed 1 October 2015

I recently stayed at the Heritage Inn in Brooks, and wow this hotel is in some serious need of upgrades. When I checked in there a fairly large man on the front desk he was so busy sat at the computer it took him a few to even notice we were standing there. He barley even moved to help us...

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Helpful?
Thank Tom A
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Centre, responded to this review

Dear Guest, I appreciate you taking the time to comment on your recent stay with our property. I was very disappointed to read of your interactions with our front desk staff. This is not the standard of service & hospitality we strive to achieve. I have addressed this with the staff member mentioned and will be doing a full review...

Stockport, United Kingdom
Reviewed 18 August 2015

After a long drive we were pleased with the very friendly reception and easy check in. Our room on the ground floor was very clean and comfortable and it was great to find out that we could use the next door sister hotels' jacuzzi and swimming pool as we were hot and sweaty after a long flight and drive to...

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Helpful?
Thank YantoReddish2013
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Centre, responded to this review

Dear Guest, I was delighted to read your positive comments regarding your recent stay with us. I am glad that you enjoyed the comfortable beds and that your breakfast experience in our Seasons Café was a highlight to the start of your day. I will pass along your comments to our team. Thank you for taking the time to reflect...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Conveniently located just off the Trans-Canada Highway in Brooks, Alberta, the Heritage Inn Hotel & Convention Centre offers modern accommodations and a host of full-service amenities to ensure a comfortable and relaxing stay. Whether travelling for business, leisure, an intimate gathering or large event, our hotel has everything to meet your needs. ... more   less 

Additional Information about Heritage Inn Hotel & Convention Centre

Address: 1217 2 St W, Brooks, Alberta T1R 1P7, Canada
Region: Canada > Alberta > Brooks
Price Range: $98 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Heritage Inn Hotel & Convention Centre 3*
Number of rooms: 106
Reservation Options:
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Also Known As:
Heritage Hotel Brooks
Heritage Inn Hotel & Convention Centre Brooks, Alberta
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Inn Hotel & Convention Centre staff and other travellers.
1 question
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Questions? Get answers from Heritage Inn Hotel & Convention Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a quiet room. Before unpacking, test A/C or heat for noise, and if you prefer baths to showers, make sure the plug works.”
 of 5 bubbles robertbB1891ND, 12 Mar 2016 | Read review
“Don't book here.”
 of 5 bubbles 242Nana1945, 25 Sep 2013 | Read review
“Top floor suites on the west side are quiet, spacious, sunny and offer as good a view as you can expect in this area of the world.”
 of 5 bubbles Write4u, 5 Nov 2012 | Read review
“We had three rooms and all were clean, but one room did not have a microwave so ask if you need one.”
 of 5 bubbles ctquinn, 16 Aug 2011 | Read review
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