Kingsbrae Arms

152 reviews

#8 of 12 B&Bs / Inns in Saint Andrews

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219 King St, Saint Andrews, New Brunswick E5B 1Y1 Canada

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Guests1 room, 2 adults, 0 children

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Room & Suite (35)

Dining (17)

About

4.5

Excellent

152 reviews

#8 of 12 B&Bs / Inns in Saint Andrews

Location

Cleanliness

Service

Value

Kingsbrae Arms in St. Andrews, New Brunswick, a resort town kissed by the Bay of Fundy in the North Atlantic. Explore a maritime culture. Indulge in the local food scene. Learn the language. Canada!

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Indoor pool

Free breakfast

Hiking

Tennis court

Babysitting

Pets Allowed ( Dog / Pet Friendly )

Parking

Wifi

Coffee shop

Restaurant

Snack bar

Wine / champagne

Fishing

Business Centre with Internet Access

Meeting rooms

Concierge

Executive lounge access

Non-smoking hotel

Outdoor furniture

Express check-in / check-out

Private check-in / check-out

Dry cleaning

Laundry service

Ironing service

Room features

Bathrobes

Air conditioning

Desk

Fireplace

Housekeeping

Flatscreen TV

Bath / shower

Complimentary toiletries

Private balcony

Seating area

VIP room facilities

Bottled water

Clothes rack

Iron

Wake-up service / alarm clock

Hair dryer

Room types

Bridal suite

Non-smoking rooms

Suites

Family rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Historic Hotel

Quaint

Languages Spoken

English, French

152Reviews2Q+A30Room tips

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Popular mentions

Al M wrote a review Jun. 17

1 contribution

Great anniversary weekend

Beautiful room. Great location right beside gardens and only a few blocks to downtown. Freshly baked croissants each morning along with delicious breakfast. Staff went out of their way to make our anniversary extra special.

Date of stay: June 2021

Location

Service

Sleep Quality

Helpful

Sylvia R wrote a review Nov. 2019

Munich, Germany8 contributions4 helpful votes

Beautiful place - but everything else was simply terrible

I am copying below my email to Pamela, the "manager", whom we saw exactly once: when we checked in, for less than ten minutes. She never responded despite several reminders I sent since. In summary: the owners (we understand they live in the US, hardly spend time at Kingsbrae Arms and are trying to sell it) fail their customers and staff alike, and even though the inn is lovely, one cannot enjoy it in lack of service, heat and a decent breakfast. The garden obviously has also been neglected , which is also a shame. Dear Pamela, I am referring to our telephone conversation on Thursday morning, during which I told you that we very much liked our room and had indeed slept very well, but also brought to your attention to what was not ok in our room (no soap – that was fixed the 2nd day, and empty containers for amenities in our bathroom where cotton balls, etc. obviously were meant to be - still empty on day 2), and described our awful breakfast experience: the serving dishes were filthy and/or empty (at 8 30!) – when replenished, the same dirty dish that had been dirty the day when you showed us around was used; there was a completely moldy plum on the fruit dish, which consisted of a grand total of 2 oranges, 2 apples and 5 overripe plums – and some cut up melon that looked awful; all the containers with almonds, cereal, etc. were dirty and all the fingerprints could not have come from the elderly couple who were the only people who had breakfast before us; the crumbs from the breakfast the day before were still on chairs and tables, and the entire buffet table was dusty; the so-called quiche was cold and sagging (at 8 30!). When I showed your chef the moldy plum he took it and said “oh yes”; when I mentioned that I was surprised there were no placemats and that I knew that what was wrapped around the silverware were napkins, but would use them as placemats he said “lots of our guests do that”. When I asked whether he could do something about the freezing temperature (15 C on my thermometer) he said “the heat is on”. The only place we could sit and not freeze was in the buffet room as the sun thankfully was shining in. After you promised that all of the above would change, you would do something to compensate us for the first day’s experience and we would see you in the afternoon, I trusted that our 2nd day would be much better. Never been so wrong. Not only did we never get to see you, even though we came looking a few times. When we returned in the afternoon, there were cleaning utensils (rags, vacuum cleaner) in the downstairs room, but we saw nobody. Breakfast yesterday morning was worse (the chef was off): the toast bread was frozen and had obviously been frozen AFTER it had turned stale, as it was barely edible; the quiche was the same as the day before and had obviously been microwaved; the few cherry tomatoes were shriveled up; ALL the jam packages were so old that the jam had turned so hard that you could hardly cut it (certainly would not want to eat it); the Philadelphia chees was not edible; the fruit offering was worse than the day before; most of the glass containers were as dirty as the day before – but at least the melon and the tomatoes were covered with cellophane, unlike the 1st day when everything was open. I will send a few photos (by separate mail as I have not been able to send this mail with attachments) as I am afraid you did not have a look yourself. While all of this is unacceptable, we really do not blame the staff, but management. The chef obviously can only put on the buffet what he is allowed to buy or make and the housekeeper cannot possibly keep everything clean all by herself. It is such a shame that such a beautiful property – which we chose because of your mention in 1000-Places-to-See and the pictures on your website – was such a disappointment. Needless to say, I still expect that Kingsbrae will reimburse us an equitable amount for the above shortcomings (to use a mild term). As I told you, I do not believe in complaining on the Internet but instead talk to management if something is wrong, but I certainly have no problem doing just that when there is no reaction to my effort to have these shortcomings rectified. Looking forward to your response I remain With kind regards Sylvia Reul…

Date of stay: October 2019

Location

Cleanliness

Service

Room Tip: Do not stay there - even though the rooms are really very nice

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2 Helpful votes

Helpful

Response from Harry C, Owner at Kingsbrae Arms

Responded Nov. 18, 2019

Dear Ms. Reul We are delighted you found our place beautiful and notwithstanding some of your comments, the peaceful and undisturbed nature of your late season stay. Best regards

375bonnief wrote a review Oct. 2019

Toronto41 contributions29 helpful votes

Expensive but a wonderful room with fireplace

We stayed for 2 nights right at the end of the season and in fact were among the very last guests before the hotel closed for the year. While our room was spectacular with a patio, indoor seating area, fireplace and little kitchenette the breakfast was very minimalist. This may have been due to the imminent closure as it certainly did not measure up to the in room write up about the 'sumptuous' breakfasts. St Andrews is very small so everything is within walking distance but the Arms is right next door to the Kingsbrae Gardens. I imagine that at the height of season the overall experience might be different.

Date of stay: October 2019

Rooms

Service

Sleep Quality

2 Helpful votes

Helpful

Response from Harry C, Manager at Kingsbrae Arms

Responded Nov. 9, 2019

Dear 375bonnief, We are so pleased you enjoyed your stay at season's end. Best regards, Pamela

theirmom wrote a review Oct. 2019

1 contribution

Exceptional

We had a magnificent stay at the Kingsbrae Arms. This restored home is elegant without being precious, beautifully decorated and thoughtfully cared for. Our stay couldn’t have been better, and because we were at the very end of “the season” we almost had it to ourselves. (Just note that the town gets a bit empty starting in October!)

Date of stay: September 2019

Helpful

Response from Harry C, General Manager at Kingsbrae Arms

Responded Oct. 13, 2019

Dear "theirmom123" We can't express our appreciation for your appreciation of the inn. While we do agree that the town starts to rest after a busy season and begins to get ready for the holidays to come, there is the added advantage of watching some of the most beautiful fall color in the area. While you almost had the place to yourselves, we who served you were very well aware of your presence. Thank you again, and may we suggest you try spring or summer for your next visit.

Judith D wrote a review Oct. 2019

297 contributions120 helpful votes

A Beautiful Era Captured in this Inn

What a beautiful property! The architecture inside and out is stunning! The rooms are beautiful with high ceilings, lovely sitting areas, very large bathrooms with double sinks (Junior Suite), small porch and gorgeous views. The decorating is eclectic. Guessing the owners are decorators because their is quite the private collection and style. You definitely feel like your in a beautiful private home that has been well loved. We were warmly greeted at the front door and shown to our beautiful room. Our questions were all answered and we were given a map of the area with explanation. A tasty lemon pound cake added to the sweet treatment. Breakfast was delicious and the chef visited with us and answered our inquiries about the area. The gardens are so lovely and the Inn is situated right next to Kingsbrae Gardens which we will be visiting. This is a stunning property that shouldn’t be missed. …

Date of stay: October 2019Trip type: Travelled as a couple

Helpful

Response from Harry C, General Manager at Kingsbrae Arms

Responded Oct. 9, 2019

Dear Judith All of us thank you for your recognition. We would like to say that the owners are decorators, but alas, they are mere folks with not training except for the love of making things beautiful and making beautiful things. Your comments about our breakfast cheers us and tells us we have taken the right direction with our buffet variety and daily baking. Again, thank you for your comments about Kingsbrae Arms and about our beloved St. Andrews by-the-Sea. There is so much more to explore!

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