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Best Western Plus Gatineau-Ottawa

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131 rue Laurier, Gatineau, Quebec J8X 3W3 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (194)
Room & Suite (331)
Pool & Beach (9)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-06 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20-11-06 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 26 hotels in Gatineau
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
The Best Western PLUS Gatineau-Ottawa is proud to offer one of the best locations in the National Capital Region. Ideally situated in Gatineau/Ottawa’s downtown core, the hotel is only 12-15 minutes walking distance to the Parliament buildings and the Byward Market in downtown Ottawa. As the only waterfront property in Gatineau, we are located across the street from the Hull Marina, the Alexandra Bridge and the Canadian museum of history, we offer truly breathtaking views over the Parliament Hill buildings and the Ottawa river. Our 4 star property boasts 133 comfortable guestrooms and Suites, an on-site restaurant - the Café Bistro O'Laurier, a business center, an indoor heated swimming pool equipped with a saline filtration system and a fitness room that is open 24 hours per day. The Hotel is 100% non-smoking and our guests can enjoy complimentary WIFI in all rooms and public areas. With over 4,500 square feet of event space, including 4 conference rooms and a Grand Ballroom that can accommodate over 250 guests. As the best kept secret in the National Capital region, we are here to take care of you to make sure that you enjoy your stay with us and we sincerely hope to have the pleasure of welcoming you to the Best Western PLUS Gatineau-Ottawa Hotel and Conference Centre.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Business Centre with Internet Access
Conference facilities
24-hour security
Wifi
Indoor pool
Heated pool
Breakfast available
Vending machine
Banquet room
Meeting rooms
Baggage storage
Currency exchange
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Refrigerator
Flatscreen TV
Hair dryer
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Great View
Languages Spoken
English, French, Spanish
1120Reviews12Q+A100Room tips
Traveller rating
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Popular mentions
CaptUnmesh wrote a review Nov. 17
Kolkata (Calcutta), India503 contributions83 helpful votes
This hotel in particular is very strategically placed just a bridge away from the main downtown of Ottawa . Very spacious rooms and adequate breakfast . The front desk staff Natali is very very helpful , kind and pleasing with her personality . She has been the highlight of our stay .
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Review collected in partnership with Best Western
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Jerry Stepman, Guest Services / Front Office at Best Western Plus Gatineau-Ottawa
Responded 1 week ago
Dear CaptUnmesh, Thank you very much for the kind comments and for taking the time to share how your stay went at our hotel. I do see that you scored us 1 on 5 overall. If there is anything that we can do better for you, please do not hesitate to contact us directly.
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Germaine-Chris wrote a review Jul. 2021
Shannon, Quebec, Canada50 contributions8 helpful votes
Hotel's Favourite
the room was excellent in size with the separate living room to allow us to have our grandkids with us for an afternoon of relaxation and play. Disappointed the rate was not reduced as the pool and restaurant were not accessible. Room very clean and more than enough towels. Great staff during check in and checkout. Not enough elevators during checkout with lots of people trying to get access. People not respecting COVID restrictions and distances because elevators took a long time. People who were not Canadian insisted on getting on even though we told him no room with distance, totally disregarded of our wishes. The location is incredible, around the corner and walking distance of our son and grandkids, from an amazing park and museum, took a water taxi into and back from Ottawa. So close to everything you could need, restaurants in abundance and just outside the doors was a corner store for snacks, treats and alcohol. Will be back regularly to see family.
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Date of stay: July 2021
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Response from Pascale Bélanger, Sales at Best Western Plus Gatineau-Ottawa
Responded Jul. 30, 2021
Hi Germaine-Chris, We are delighted that you enjoyed your stay with us. However, rest assured, your comments will be brought up to the appropriate department. It is only by receiving constructive feedback that we can learn from our mistakes and improve our performance. We thank you, and hope to have the pleasure to welcome you for another occasion.
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justinemjdavies wrote a review Nov. 16
Montreal, Canada1 contribution
What a disappointing and terrible experience. My husband and I had our first night away from our kids in over a year. The floor we were put on had a large group of local college students that partied (loudly) in the hallway outside the room from 11pm till about 2:45am. At any given time there were between 6-12 people in the hallway, drinking and shouting. Security did not come once, despite the fact I am sure there are cameras throughout the hotel and security should be doing rounds as well. This was a complete waste of money as we had an absolutely terrible night.
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Review collected in partnership with Best Western
Date of stay: November 2021
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Response from Jerry Stepman, Guest Services / Front Office at Best Western Plus Gatineau-Ottawa
Responded 1 week ago
Dear justinemjdavies, Thank you for taking the time to share your feedback regarding your stay at our hotel. Your opinion and perception of your experience are important to us. It is through sharing feedback such as yours that we can continually improve our service delivery and create memorable experiences for our guests. I sincerely regret that your experience did not meet your expectations and certainly understand how all these issues had a negative impact on your overall appreciation of your stay. Please rest assured your comments have been discussed with the team to prevent reoccurrence. This is truly not a reflection of how our guests experience our hotel and the hospitality we are known for.
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Thomas wrote a review Nov. 8
1 contribution
Amazing customer service, great room with beautiful view of Parliament and free breakfast and parking. $10 taxi ride to downtown Ottawa. Didn't use the pool because it seemed busy. Front desk was good about providing a discount for a frontline worker.
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from Jerry Stepman, Guest Services / Front Office at Best Western Plus Gatineau-Ottawa
Responded 2 weeks ago
Dear therealtweld, Thank you for taking the time to share your experience at our hotel. We're glad you enjoyed your stay and we hope to welcome you back soon!
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NicRach wrote a review Nov. 2
London, Canada1 contribution
had a bit of smell in the room, pool really cold and not the best set up to get to it with young children. Had to go up and down flights of stairs, dangerous when wet leaving pool. Covid protocols in place as well and sign up for a time.
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Review collected in partnership with Best Western
Date of stay: October 2021
Value
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Location
Cleanliness
Service
Sleep Quality
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Response from Jerry Stepman, Guest Services / Front Office at Best Western Plus Gatineau-Ottawa
Responded 3 weeks ago
Dear NicRach, On behalf of the entire Best Western Plus team, I would like to apologize for not being able to meet your expectations while you stayed with us. I hope you will give us another chance in the future.
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PRICE RANGE
US$92 - US$137 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western hotel gatineau, best western gatineau, gatineau best western
LOCATION
CanadaQuebecOutaouais RegionGatineau
NUMBER OF ROOMS
133
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Frequently Asked Questions about Best Western Plus Gatineau-Ottawa
Which popular attractions are close to Best Western Plus Gatineau-Ottawa?
Nearby attractions include Canadian Children's Museum (0.4 km), Major's Hill Park (1.2 km), and National Gallery of Canada (1.0 km).
What are some of the property amenities at Best Western Plus Gatineau-Ottawa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Best Western Plus Gatineau-Ottawa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Gatineau-Ottawa?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Best Western Plus Gatineau-Ottawa?
Yes, parking is available to guests.
What are some restaurants close to Best Western Plus Gatineau-Ottawa?
Conveniently located restaurants include Chez Fatima, Bistro CoqLicorne, and Le Cellier.
Are there opportunities to exercise at Best Western Plus Gatineau-Ottawa?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Gatineau-Ottawa?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Gatineau-Ottawa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Gatineau-Ottawa?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Best Western Plus Gatineau-Ottawa?
Many travellers enjoy visiting Parliament Hill and Buildings (1.2 km), Rideau Hall (1.8 km), and Laurier House National Historic Site (2.6 km).