We have stayed here since the building was built. The name changed but the staff service centered approach has not…. They are pure class. The staff are the reason we keep coming back….that is being totally honest.
Although they are experiencing staff shortages like everywhere else, you wouldn't know it! The staff were welcoming, responsive and professional. Din Din and Shajit were excellent and helpful every time we had a question. The room was very clean, comfortable, and quiet with more space than you would normally find in a room with two queen beds. We were two adults and two kids and felt like we had lots of space. Despite being located on the main highway in Fernie we never heard any traffic noise. The hotel sells vouchers for discounted breakfast at Smitty's (which is about 100 feet away) and it was a pretty good deal. The hotel is also very environmentally conscious which we appreciated. We will definitely stay here again and will recommend it to our friends and family.
We loved our short stay at the Fernie Fox. Our daughter’s swim team booked for two nights but unfortunately the meet was cancelled. The management at the hotel gave us a refund and provided the team with special t-shirts. They were incredibly kind. The hotel is nicely decorated and very clean. We will definitely be back.
Fabulous hotel in Fernie. I had the pleasure of staying at Fernie Fox September 22 of this year together with my little dog. We were treated with respect and kindness and would highly recommend this establishment for you to rest your head for the night or for several nights for that matter. Clean up-to-date, great laundry facilities and many places to order food. We chose funky goat pizza and were not disappointed. You must order from them when you stay at Fernie Fox. I will return for sure.
We stayed at the Fernie Fox from July 11-12 and had an all around bad experience. Upon checking into our main floor room, we noticed what looked like blood all over the floor of the shower (so gross that we couldn’t even take a shower). The walls and door are paper thin and so you can hear every word of the many people who walk by during the night. At 5am we were woken by the multiple diesel trucks idling outside our window and then at 6:13am someone was vacuuming the hall outside our room (we even popped our head out to see if it was a vacuum because it was so early). UPDATE: I spoke with a women on the phone who apologized and said she would give the full $225 refund. After 15 minutes, she called back and told me the shower stain wasn’t blood but another stain they are working to remove. She then accused us of smoking in the room. I told her it wasn’t us smoking because my partner is currently going through cancer treatment and I am pregnant, but she continued letting me know how strong the smell was. At the end of the convo she told me she can only refund me $99 instead of the full amount. I would highly recommend staying anywhere else.…
If you want a quiet sleep stay at the back of the hotel 😊 Front desk staff , Din Din, whom we have now met on on 2-3 stays is not only very efficient but friendly and even remembers my name. Rooms can be warm so remember to use the AC. Hot tub definitely an added bonus as we usually drive 8 hrs a day!
The hotel's cleanliness is excellent! When you enter their front door, you would know that the hotel is clean. The staff are warm, welcoming and accomodating. The hot tub - a perfect amenity after a long day of activities. Highly recommends the Fernie Fox Hotel!
Great hotel to visit Fernie!!! Right between the town and the ski resort, we were just a few minutes away from everything. Rooms were very comfortable and staff was super friendly. If you do not have a dog I recommend asking for a higher floor because the constant closing of the communal kitchen door can be a bit annoying but it stops around d 10pm so not a big issue. We would stay here again if we return to Fernie.
This was my first time at this hotel and my friends second time. The staff were super friendly and very helpful. The rooms were very clean and the beds were very comfortable. I did have my dog with me and I appreciated how attentive they were to her (even gave her treats) and appreciated the tiled room. Kids enjoyed the outdoor hot tub. Would definitely stay here again!
I travel all over bc for work Fernie Fox tops my list. #1. Well laid out rooms, nice location. Simple, but had everything needed. They could bring it up a notch by upping their lobby coffee game. Also very affordable.