JW Marriott The Rosseau Muskoka Resort & Spa
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1050 Paignton House Road Muskoka Lakes, Minett, Muskoka Lakes, Ontario P0B 1G0 Canada
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Room & Suite (275)
Pool & Beach (118)
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Contactless check-out
Updated 21-07-08 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott The Rosseau Muskoka Resort & Spa
Updated 21-07-08 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 2 hotels in Minett
Plan your visit to JW Marriott The Rosseau Muskoka Resort & Spa for a truly unforgettable experience. Step into our hotel to discover limitless luxury, scenic views of Lake Rosseau and convenient access to a variety of Muskoka's celebrated outdoor activities. Enjoy luxury hotel rooms and suites, award-winning on-site restaurants, a signature spa, a 24-hour fitness center and a year-round indoor/outdoor swimming pool. The newly-renovated lobby and restaurants, over 13,000 square feet of contemporary event venues and experienced planning and catering teams make this an ideal choice for your business event, wedding or social event. The hotel's location is in the heart of Muskoka's pristine natural beauty and near well-known attractions. Luxury abounds at JW Marriott The Rosseau Muskoka Resort & Spa.
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1050 Paignton House Road Muskoka Lakes, Minett, Muskoka Lakes, Ontario P0B 1G0 Canada
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1637Reviews39Q+A100Room tips
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Amazing resort on lake Rosseau. The facilities are outstanding and the lake views are dazzling. Multiple pools, great work out space, awesome beach space with canoes etc. The staff are exceptionally friendly and helpful. Not cheap, but it’s a premier resort and worth every penny.
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Date of stay: September 2021Trip type: Travelled with family
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Mold in shower, spiders in room, wasp nest on balcony (could not sit out there), we were asked if our stay was for a special occasion, it was, was our 10 yr anniversary as well as my birthday, yet nothing was said or done so I don’t know why they bothered to ask. Ordered breakfast for two, was expecting the bill to be $50 based on the prices on the menu, but ended up being $80. Everything is overpriced here. Facility doesn’t seem to be well maintained. Wouldn’t visit again, especially for the price of $600/night just for the room.
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Date of stay: September 2021Trip type: Travelled as a couple
Helpful
Response from Sarah Tauro, Marketing at JW Marriott The Rosseau Muskoka Resort & Spa
Responded 1 week ago
Leslie L, thank you for choosing to stay with us this summer. I am sorry that your experience at the resort was not what it should have been. I trust that you are in touch with a leader at the resort to personally address all your concerns. We hope you will visit us again and give us a chance to showcase the warm and authentic JW Marriott service to you and your family.
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Visited Sept 3-6/21 with my husband, 2 kids and grandparents. Here is our feedback: 1.) Service- shoot me now!! Waiting over an hour or 2 at breakfast and lunch for service and drinks/food was a complete disaster with 2 kids. I had zero patience and wanted to loose it. They were so slow and short staffed. Long lines at breakfast buffet. If you order A La Carte you are waiting over an hour for your food. Getting water, coffee, cutlery always took so long. I loved sitting outside for breakfast and taking in the gorgeous view but the bees were attacking like crazy. The patio furniture was cheap and unstable. If it rained at night, they didn't wipe off the furniture in the morning. It was all wet. I felt I wasted half my vacation just waiting endlessly at the restaurants for our food! 2.) Restaurants- food was just OK! The steakhouse was good both service and food quality. Every other restaurant was just meh! I would suggest more outdoor dining options in the summer for dinner, the property has the space to get creative and offer this. No coffee at the Deck, if you want a coffee for lunch you have to go all the way upstairs to main restaurant! Grrrrr why!!!! Mom’s with kids need coffee!!! 3.) Spa- massage was ok, they were short staffed and hard getting an RMT. Spa pool was dirty and lounge chairs falling apart. Outdoor sauna was amazing, beautiful touch!! I got lost many times as no attendant in locker rooms or spa to help guide you. 4.) Check-in/Out/ Valet- Very fast and professional, no issues there! 5.) Lobby/ Lounge- very nice, modern, great touch with music, ice cream, bar, etc. Just again if you want service at a lobby table for tea or coffee you wont get it. You have to go up yourself to the bar or marketplace and buy your items. 6.) Kids activities- this was honestly the best part!! They had great stuff for kids, balloons, inflatables, ice cream, build a buddy, etc. It was all so nice! Only thing is, it all ends at 5/6pm. Add more stuff in the evening between 5-8/9pm. Kids have energy after dinner and not much for them to do! Inflatables after dinner would be awesome! 7.) Jet Ski/ Boat Rental/ canoe/ kayak, etc- so convenient that its there close and you have access to canoes, kayaks, boats, jet ski, etc. Staff are friendly and efficient. We did everything including jet ski and boat tour. Only issue! We had a boat tour booked, they took us out on the water, 15 min in a rain storm starts. Wind, rain, pellets in the face. Kids are screaming and crying. We covered our selves with life jackets and jackets praying to get back ok. No one apologized or checked the weather before taking us out or wanted to offer us a refund. Horrible service again. 8.) Room Service- you had to call to get service which was ok, they came quickly but so cheap on leaving soap or body wash!! I had to call back everyday and say we have no shampoo or body wash. They didn’t restock!! No shower cap, one soap for 3 days, i kept telling them I need 4 towels, we have 2 kids. They would always leave 2 and I was always calling for more stuff and annoyed. 9.) Rooms- we had 3. 1 waterfront suite, 1 regular view suite, 1- 2 bed reg room. Bed was comfy and it was ok but hard to shower or bathe kids with no hand held bath or shower nozzle. I had to use a cup to rinse their hair. Everything else was fine. Dusty and could have been vacuumed better. Overall- we booked 3 rooms, 3 nights. We spent a lot of money and I really wanted to love this place and it has so much potential but the service and management is just not there. Seriously lacking! 5 star hotel prices for 3 star hotel offering. They seem to be cutting a lot of corners and trying to save money but charging insane prices when looking at a world-wide hotel market. Can someone please build a true 5 star property in Muskoka!!!!…
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Date of stay: September 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Sarah Tauro, Marketing at JW Marriott The Rosseau Muskoka Resort & Spa
Responded 1 week ago
558ivanav thank you for choosing to stay with us and for sharing your experience. I am glad that you enjoyed the service at our front desk and all the recreational activities offered. All your suggestions have been shared with the respective department leaders. We value your feedback as it helps us improve our service to all future guests. We hope to welcome you back to enjoy the warm and authentic JW Marriott service.
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Having read some of the reviews, I am sharing my view point from a traveler who has been to over 67 countries and many hotels in my stays. First off, we must remember this is cottage country. Meaning? Grounds keeping is probably super hard but this hotel did excellent in comparison to another place I stayed at whilst in Muskoka. The JW Marriott The Rosseau Muskoka Resort and Spa had excellent grounds based on my observations and comparisons of other resorts in the area. They offered a feel of being on a resort whilst still remaining up in cottage country and offering a free fire pit and smores, which the other resort charged 50 and hour for. The price point seems to be a bone of contention, which is exactly why I wanted to stay at a couple places to decipher why. After staying here, I can understand why. Even the greeting upon arrival was professional and friendly. Check in was easy with a variety of things to do until our room was ready. The room was clean, tidy and offered so much. A kitchenette for those not willing to eat out everyday, a dishwasher and dishes and all sorts of things you can call ahead and ask about if you intend on using this type of amenity. The drinks at the bar were incredible and novel. Some drinks I have never heard of and you get what you pay for. You can actually taste the alcohol and the bartenders are always on hand. Never having to wait forever to get their attention. Staff is plentiful and all is super clean. The pools on hand were always given much attention to ensure distance and cleanliness. There is also a private beach and a cabana with staff to ensure you get a proper towel and a directed to a place to sit. Much unlike the other resort. There is a variety of restaurants to choose from, although I read another review that wanted a vegan restaurant. I cannot speak to this as I am not vegan however know I did see vegan options offered. My only set back was the spa. I must preface this with they did try their best, however the Masseuse was not a RMT and that was definitely noticed. I did enjoy having a full access to their spa pool all day but no alcohol on the spa premises FYI and it seems that some patrons were not clear about pricing so ask questions for clarification. The property is stunning and the sleep quality was next to none. The beds are what dreams are made of. I would highly recommend spending some time here. I know it's hard to understand the pricing. It was an issue for me as well, however, having a comparison really helped me to understand first hand. Feel free to contact me for any questions.…
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Date of stay: August 2021
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Helpful
Response from Sarah Tauro, Marketing at JW Marriott The Rosseau Muskoka Resort & Spa
Responded 2 weeks ago
Thank you for choosing to stay with us and for sharing such a wonderfully detailed review Fanula. The team is very grateful for your compliments. We are so glad that you enjoyed the natural and uplifting JW Marriott service throughout your stay and we look forward to creating many more memorable vacations for you.
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Despite the beauty of the structure, property and amenities, the food is mediocre and they still in 2021/august do not have L2 proper EV destination chargers installed. If you pay for $$$ Valet parking then the staff will (maybe) plug in your car for trickle charging L1. Remember that this hotel is very remotely located so if you have an electric car it's very important to have a L2 or fast charger nearby (closest one is in Gravenhurst @ Sobeys). J.W. Medan, Beijing, Istanbul were at par with the brand but J.W. Muskoka was not because the experience with regards to food for one matches maybe a Category 3 hotel. As a vegan family; we don't eat meat for a variety of reasons and that shouldn't matter if paying the rates and staying at this level of hotel but unfortunately it does because your menu and food options are maybe some Samosas, Olives and Soup/Salad. The hotel has two on-site restaurants (Chop House and Teca Italian). The Italian restaurant does not have a vegan menu nor was the staff/kitchen willing to accomodate by making vegan versions of say their Risotto etc. It's not 1991 anymore guys. So if you're hungry at night your choice is well Samosas or Salad. We've stayed here twice in 2 years about the same month (August); both time as a Platinum or Titanium elite member and both times we were given a basic room with no view (remember the high prices of this hotel). They knew for over a week we were coming so I don't feel appreciated here as we should. Nice swimming area at the beach but very limited shelters. Spa looks five stars but havn't tried it yet. Many staff very friendly and professional; especially Dave the Valet guy. Our TV didn't work (no channels worked in '2108' btw but we were able to stream netflix. The 'kitchenette' upgrades to the rooms was nice to see. Wifi worked but a bit slow; no real issues there though. All in all it's over priced and the Food / service has to improve. I can't speak for the main dishes which were all meat based at their restaurants and in-room dining (cottages) menu of-course but the kitchen tried to accommodate us for breakfast the first morning by making us a 'Tofu Scramble' and some field roast (I think) vegan apple-sausages but the chef does not know how to make or present vegan food properly and appetizingly. I recommend the chef goes to an at-par vegan restaurant like Planta Yorkville and get an idea of what real vegan food should be made and presented. I equate the Tofu scramble to say getting pasta at an all-day buffet that's had very little effort put into the creation and taste of it. Considering the price and expectations of a hotel like this, i'm marking them hard to hopefully learn a lesson and use the constructive criticism to improve.…
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Date of stay: August 2021
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Room Tip: book on points if possible b/c the cash rate is to the moon
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Helpful
Response from Leah Leslie, Sales at JW Marriott The Rosseau Muskoka Resort & Spa
Responded 3 weeks ago
JeffJ772, thank you for staying with us and for providing such a detailed review. Your points about vegan dishes and chargers for electric vehicles are well taken. I am happy to know that you enjoyed the location and the friendly service provided by our team members. You're right, Spa Rosseau is gorgeous and we have a brand new concept coming later this fall. I hope you will return to experience it. Thanks again for the feedback.
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FORMERLY KNOWN AS
The Rosseau, A JW Marriott Resort & Spa
LOCATION
CanadaOntarioMuskoka DistrictMuskoka LakesMinett
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Claim Your Listing Frequently Asked Questions about JW Marriott The Rosseau Muskoka Resort & Spa
Which popular attractions are close to JW Marriott The Rosseau Muskoka Resort & Spa?
Nearby attractions include The Port Carling Wall (7.0 km), Muskoka Lakes Museum (7.3 km), and Red Canoe Gallery (7.2 km).
What are some of the property amenities at JW Marriott The Rosseau Muskoka Resort & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at JW Marriott The Rosseau Muskoka Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott The Rosseau Muskoka Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott The Rosseau Muskoka Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to JW Marriott The Rosseau Muskoka Resort & Spa?
Conveniently located restaurants include Sherwood Inn, Abbey's Bakehouse, and York & Mason.
Are there opportunities to exercise at JW Marriott The Rosseau Muskoka Resort & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at JW Marriott The Rosseau Muskoka Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott The Rosseau Muskoka Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at JW Marriott The Rosseau Muskoka Resort & Spa?
The staff speaks multiple languages, including English, French, and Hindi.