Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Plan your visit to JW Marriott The Rosseau Muskoka Resort & Spa for a truly unforgettable experience. Step into our hotel to discover limitless luxury, scenic views of Lake Rosseau, and convenient access to various Muskoka's celebrated outdoor activities. Enjoy luxury hotel rooms and suites, award-winning on-site restaurants, a signature spa, a 24-hour fitness center, and a year-round indoor/outdoor swimming pool. The newly-renovated lobby and restaurants, over 13,000 square feet of contemporary event venues, and experienced planning and catering teams make this an ideal choice for your business event, wedding, or social event. The hotel's location is in the heart of Muskoka's pristine natural beauty and near well-known attractions. Luxury abounds at JW Marriott The Rosseau Muskoka Resort & Spa.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
The JW Marriott The Rosseau Muskoka Resort & Spa is often lauded for its luxurious atmosphere and stunning location, which contribute to a serene ambiance. Guests have called out the ample and comfortable rooms, though some mention that they could benefit from a refresh and more diligent cleaning.
While the spa services and friendly staff earn rave reviews, there are occasional remarks on service inconsistencies. Despite the range of praised amenities, some visitors feel the experience doesn't justify the cost, pointing to the pricey nature of the offerings.
Location
Picturesque
Atmosphere
Luxurious
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Professional
Amenities
Relaxing
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
I have had an amazing one night stay at the hotel. Divya, the front desk manager, is so kind and upgraded us to a one bedroom suite and give us a rollaway bed after learning that I want to bring my parents with us and thus require more space (I am a platinum elite member so that might also help). He prepared us with surprise treats for our celebration too. The room is big and nicely decorated. The washroom is big with double vanity, tub, shower and separate toilet which makes it easy when sharing the room with parents.
We had two guided tour with Jil and Sarah and they are very helpful. I am not a good biker and Sarah stayed behind with me for the whole time. I would not have completed the bike tour without their encouragement.
The water sport is also great and my kid tried sup, canoe and water park. The staff brought out the umbrellas when it rained and called us a shuttle and gave us towel and water. This is definitely the best customer service I have experienced in Canada.
One thing to note though is their indoor pool which connected to outdoor. Just before we checked out, my son had a cut on the bottom of his feet after coming up from the pool. There might be something on the concrete deck. Divya is aware of it now and hopefully it won’t happen to other kids. My son unfortunately has to miss a few days of karate now due to the injury.
Read more
Date of stay: July 2024Trip type: Travelled with family
Room Tip:Â Try to get a one bedroom suite; much more space
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JWmarriott Rosseau, General Manager at JW Marriott The Rosseau Muskoka Resort & Spa
Responded Jul 8, 2024
Hello and thank you for your comments. I am pleased to see you had a great time during your stay. I will be sure to let Jill, Sarah and Divya know you mentioned them by name. I am sorry to hear about your son's injury. I hope he is now fully recovered, we did find a sharp edge in the pool once we investigated, this has been repaired.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The team at Hydro Spa provided an exceptional experience! Ruchie and Deb at the front desk greeted us with warm smiles and made us feel welcome from the moment we arrived. Our massage therapists, Mark and Anna, were outstanding, skillfully melting away all our stress. We truly appreciate the care and attention to detail that made us feel so comfortable and relaxed. Thank you for such a wonderful visit!
Read more
Date of stay: December 2024Trip type: Travelled with family
Room Tip:Â Arrive early to utilize the amenities
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maggie Wu, Owner at JW Marriott The Rosseau Muskoka Resort & Spa
Responded Jan 6, 2025
Thank you so much for your kind words! We're delighted to hear that you had such a wonderful experience at HydroSpa. Ruchi and Deb will be thrilled to know they made such a positive impression, and we’re glad Mark and Anna provided exceptional massages that helped you relax and unwind. We truly appreciate your feedback and are grateful for the opportunity to serve you. We look forward to welcoming you back for another relaxing visit!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
The JW Marriott Muskoka gave us an amazing family vacation. Super friendly staff, that I made a point of recognizing because they definitely deserve accolades.
Stunning interior design will delight you with a spectacular lobby entrance. Amber greeted us at the front desk with a smile and made check-in painless.
We arrived with two vehicles and chose to park one with valet (underground parking) and the second in the outdoor parking lot. Romal, Jesus and Dave assisted us promptly, unloading our luggage. If you choose to self-park, there is a hill to walk up back to the main lobby or use the shuttle phone located at the walkway into the self-park lot. Valet staff here were professionals at unloading our belongings. They strategically placed our food bags on the counter above the fridge and suitcases beside the closet so that we didn’t need to move our belongings anymore.
At the main entrance, we noticed another guest who was pushing a luggage cart to their vehicle. Not sure how this guest snagged the luggage cart because the luggage carts are for valet staff only. Luggage carts are used only on separate service elevator accessible to valet staff only. I’m glad that the hotel has this policy because I don’t want to be squeezed into an elevator with a luggage cart. I admired the calm politeness of the valet staff in respectfully asking to assist this guest despite their persistence to unload their vehicle themselves. What could have bee a “scene” was a peaceful response by the valet staff. There is a beautiful washroom down the hall with cloths for drying hands. Jasmine Barton, Lobby Supervisor, made every detail fresh.
Bar staff named Regal went out of his way to give us water. He was welcoming and courteous despite our non-monetary request.
Sushant, Sheena and Angelica were our servers between Cottages and Lakes restaurants. Their upbeat, professional service made all the difference during our meals. Our child is very fussy, they accommodated to him.
It’s for the above reasons that I’ve mentioned that we have enjoyed our stay. It really comes down to the people who make our vacation amazing.
Read more
Date of stay: July 2024Trip type: Travelled with family
Room Tip:Â Travel Wednesday-Wednesday. Traffic is much better this way.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JWmarriott Rosseau, General Manager at JW Marriott The Rosseau Muskoka Resort & Spa
Responded Aug 1, 2024
Thank you so much for sharing your thoughts and comments. I will ensure those associates you named are aware. I am delighted to see you had such a great time. Haste you back ! Mike
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spent several nights here as a family over the holiday break. The resort photographs gorgeously but reality is disappointing - everything from the front desk to housekeeping to food & beverage was subpar and not close to JW standards.
I am a regular Ritz/St Regis guest so it takes a lot to shock me at food & drinks prices but this was extortionate - $47 for appetizers? $110 for a steak? $16 for a draft beer? That's more than I pay at Ritz's and the quality was mediocre. No attempt at locally sourced food or even maple syrup inspired recipes.
Housekeeping was both erratic and frustrating - room not equipped with soap, toiletries and linens for the pull-out bed and required several follow-up calls to remediate. Food trays in the hallways were there for our entire 5 day stay.
The front desk is a calamity of arrogance and "I'm doing you a favor by doing my job" type attitude with the exception of David (who should be in charge of that team - an absolute gentleman and a true hospitality professional.) Harsch did his best to remedy the bad feelings and outcome his staff caused. Annika, Christine and the wait staff at Chops were also wonderful and deserve a shout-out.
As many have noted, the rooms are dated and need a refresh and walls/ceilings are paper thin.
I've been double charged for my meals due to a change in payment mid-stay where room charges went directly on my credit card when I charged to the room and I dread engaging the staff to unravel this. And my Marriott account still does not reflect my stay or points accrual.
Both the Marriott brand and the Muskokas are diminished by having this property masquerade as a JW.
Read more
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maggie Wu, Owner at JW Marriott The Rosseau Muskoka Resort & Spa
Responded Jan 6, 2025
Thank you for taking the time to share your feedback. We genuinely appreciate all guest insights, as they help us improve and deliver the best possible experience. We are truly sorry that your recent stay did not meet your expectations. Your comments have been shared with our management team to ensure these concerns are addressed promptly. We appreciate your recognition of David, Harsch, Annika, and Christine, and we will be sure to pass along your kind words. For any billing or account issues, please contact us at JWRosseau.Concierge@Marriott.com, and we will resolve them promptly. We value your input and hope to welcome you back to restore your confidence in our resort.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our first stay and we did come expecting 5* luxury of a JW Marriott. The actual experience was more of a cheap motel. It ended up costing us about 1,200 per day for 2 people after you add spa access, food and drinks and the experience definitely wasn’t worth it. The resort claims nightly rate includes “activities”. This isn’t true: we arrived on Friday and every activity worth considering was fully booked for the whole weekend. Kids activities like build your own stuffy/snow globe/etc were $20-25 per kid per activity. You can’t book in advance/before you arrive so you might as well consider that there won’t be any activities to enjoy. Rooms are large, beds are comfortable but bed linen are really cheap and basic. Sheets don’t fit mattresses. Air con vents were filthy with black mold. See photos. For cost cutting hotel moved away from individual toiletries to large bottles and there’s a sign in the bathroom saying if bottles are removed from rooms, guests will be charged $150 per bottle. Yup, that’s right! (See photos!). We found that both hilarious and offensive given the prices the resort charges. There’s no Nespresso coffee machine in rooms. What they have makes nasty coffee. Resort shop closes at 2pm and there’s nowhere to buy anything you might urgently need. They did do us a favour and opened it at 3pm, but didn’t turn the lights on and made it very clear we needed to hurry up. Day spa access is $100 per person. Given Thermea charges $110, we did expect similar facilities. Well, let’s just say all you get for the money is access to average hotel sauna and steam room and outdoor pool. A 5* resort must offer this for free in the first place.
Hotel pool is large, but of course full of screaming kids splashing, jumping and playing ball games. Same goes for outdoor hot tub. There’s no sauna or steam room outside of the spa. We were expecting a skating rink. There isn’t one. No cross country skiing either. There were a few pairs of snow shoes and that’s about it. We are at Teca and Chophouse and both were very decent. Cocktails at the lobby bar were also very good (priced at $22-25 per cocktail). Overall if we came expecting motel standards and paying a couple of hundred dollars per day, we would have been satisfied. But in our case this property is a disgrace to the Marriott brand. Most of the leadership team are not English speaking and we did struggle to understand some of them at times too.
Read more
Date of stay: December 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maggie Wu, Owner at JW Marriott The Rosseau Muskoka Resort & Spa
Responded Dec 31, 2024
Thank you for sharing your feedback. We sincerely apologize that your experience did not meet the high standards of a JW Marriott stay, and we are addressing the concerns you raised regarding activities, amenities, and cleanliness. Your comments are valuable to us, and we will work diligently to improve in these areas. We hope to have the opportunity to welcome you again and provide the exceptional experience you expect.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff were excellent. They went above and beyond. They sometimes seemed rushed but that is an understaffing issue not an underworking issue. The hotel was clean. We stayed 3 nights and house keeping only came once which was unusual but every time we called for toilet paper or towels they were brought up. My main concern is the placement of the resort. It is up on a hill. When you arrive at the front there is a lower down parking lot, so after you park you need to hike up to the hotel, and in back is the lake. From the mezzanine (basement) level you need to walk down 122 steps across approximately a dozen staircases to get to the beach. We managed but its a hike. If you have someone with mobility issues this would be difficult. We used to stay at the near by Clevelands House and it is on a wide, low lot facing the water. There we could walk across the grass from place to place and it had a really great vibe. The Marriott seems more like a lot of concrete levels connected by stairs. The view is beautiful but accessibility to the water falls short. Compared to Clevelands House, the Marriott is on a narrow, high property. The main bar, near where you check in, also seemed very clubby. If you took a picture of it and said you were in Vegas I'd believe you. I personally would prefer a more cottagey vibe throughout the resort. More wood, paddles, canoes, feathers, the smell of cedar, piles of dried wood by the fireplaces, boughs of evergreen. We came to cottage country to get out of the city and enjoy some time by the lake, not to feel like we're back in the city again. We also found the gift shop very small and hard to find. It might make more sense to put the gift shop somewhere more central, make it way bigger and fill it up with great Muskoka sweatshirts, cool towels, local handmade fudge, and other fun souvenirs. We went looking for souvenirs but it was just a few generic, black Marriott branded hats and jackets. Staying at the resort was also very expensive but I feel like everything is expensive now so I guess that's just life. I will say that once we did get down to the beach we had lots of fun. There was a blow up water park which the kids played on. It was $30/kid for a day pass but well worth it. We also went canoeing and kayaking and enjoyed all the scenery.
Read more
Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maggie Wu, Marketing at JW Marriott The Rosseau Muskoka Resort & Spa
Responded Oct 15, 2022
Dear guest , thank you for staying with us. Your kind feedback about the staff is appreciated. Your feedback has been shared with the leadership team for prompt action and training. We value your feedback as it helps us improve our service to all future guests. We hope to welcome you back to enjoy the warm and authentic JW Marriott service.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Firstly - I’m the interests of fairness and balance, this is a stunning location which is a delight to have found.
We arrived yesterday and were surprised to find that we were in the Annex accommodation as this had not been highlighted to us at the time of booking. We were also initially told that it was our fault as we had booked through Booking.com / that we should have looked at the website. This wasn’t appreciated and we pointed out that we had looked at the Marriott website for all the details and that was not clear.
We were then told that this accommodation block is easily accessible from the main building (3 lifts and across a bridge!) or you can ring for a golf buggy (clearly not that accessible then) and that we could use all the same facilities (thanks for that).
We just tried to have a sensible conversation with the checkin staff but being rather rudely told by a member of the management team, “If you are still insisting on being in the main building…” did not go down well with my wife and I. We are not free loaders and were merely asking about a price differential for a change in accommodation.
In the interests of fairness, we were spoken to yesterday by a very nice lady who proposed trying to find some sort of “work around” but this remains open 24 hours later….
Try ordering a drink at the pool bar. I counted 16 people working there this afternoon but 2 other guests and I were studiously ignored by younger staff in blue for some time; some of whom were stood doing nothing. I asked if anyone was serving at the bar and one had the temerity to answer back that they “were busy working on other checks”.
We are here for 3 nights and this is not a cheap place. That’s fine but if you are looking to position yourself in that bracket then you need to get everything right.
Read more
Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JWmarriott Rosseau, General Manager at JW Marriott The Rosseau Muskoka Resort & Spa
Responded Jul 13, 2024
Good morning and thank you for sharing your comments. I am on property all day today and would like you to reach out to me, michael.johnstone@marriott.com or by calling me on 705 706 4055 and I will endeavor to help you. Regards Mike Johnstone
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
recently visited HydroSpa and it was hands down one of the most relaxing and rejuvenating experiences I’ve ever had! From the moment I walked in, the serene ambiance and soothing decor set the tone for what would be a blissful escape. The massage was exceptional, relieving tension I didn’t even know I had, and the therapist was wonderful and so attentive to all my needs.
The salt cave, steam room, and sauna were a perfect trio of relaxation spots—each space was immaculately clean and had a calming effect that made me forget the outside world. I left feeling refreshed, de-stressed, and rejuvenated!
Read more
Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maggie Wu, Owner at JW Marriott The Rosseau Muskoka Resort & Spa
Responded Nov 14, 2024
Thank you for sharing your wonderful experience at HydroSpa! We are thrilled to hear that your visit was truly rejuvenating and that you found our serene ambiance and tranquil facilities so effective in helping you relax and unwind.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Amber Bahms at the front desk at JW Marriott The Rosseau Muskoka Resort & Spa is a true asset to the team. Her professionalism, friendliness and willingness to help make every stay a memorable one. She always goes above and beyond to ensure guests feel welcome and their needs are met. Her positive attitude and ability to remain calm in stressful situations are admirable. I highly recommend Amber and look forward to my next visit to benefit from her excellent service again.
Read more
Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Booked a Lakeview balcony room and was given the worst possible lakeview room ever. Overlooking a pine tree and a parking lot on the left. Misrepresentation of what a lakeview is, and at the premium we paid, it was not acceptable. The irony is I spoke to the hotel twice and confirmed a lakeview, with understanding we were arriving late. Marriott needs to update their booking system and be transparent. Just like booking stadium seats that advise obstructed views, so the marriott needs to do the same and charge less for such a room.
On top of it all- they had a welcome note and treats meant for someone else in the room. What a bust. I was told I was in the LIVE property, upgraded with perks. No thanks. Just a way to accommodate the lack of the lakeview
Lastly, the front desk staff, should speak and understand English fluently. They are the face of one entering the hotel. I found my first encounter having to relay my message twice about our stay and what we needed. This is not acceptable-
Read more
Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Â Pool is dirty. Spa pool is the cleanest and gets cleaned regularly. Swim in the lake if you can.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JWmarriott Rosseau, General Manager at JW Marriott The Rosseau Muskoka Resort & Spa
Responded Aug 3, 2024
Good evening from Muskoka, I am so sorry to hear that your stay was impacted in such a negative way. I have taken your comments onboard and will use them as a training agenda. Regards Mike Johnstone
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was at the hotel a month ago, April 30th weekend. We went waist deep in the water back then, it was a hot weekend. Muskoka chairs and chaise lounge chairs were available along the beach. The hotel provides pool towels and robes making travel in swimsuits much more comfortable. Pack flip-flops.
We enjoyed our time by the pool on brand-new chaise lounge chairs recently unboxed. These fresh chaise lounge chairs are the best of any Muskoka resort! The loungers have a pneumatic lift and wheels making adjustments easy. Umbrellas are new also.
Rental bikes were nicer than I'd expect a rental bike to be. You will find marked trails off the main road to the west of the resort. Beautiful vista to be seen.
I can highly recommend the professionalism of Sahajj in Lakes and Cottages restaurants. He went out of his way to accommodate us in our meal. He also made a lovely Martini topped off with egg white foam and edible flowers. It was truly an enjoyable weekend. I can't wait to return in August.
Have a fantastic time.
There are more places to choose from in the Minett area.
PRICE RANGE
C$394 - C$493 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the rosseau, a jw marriott hotel minett, the rosseau, a jw marriott resort and spa, jw marriott rosseau, jw marriott minett
FORMERLY KNOWN AS
The Rosseau, A JW Marriott Resort & Spa
LOCATION
CanadaOntarioMuskoka DistrictMuskoka LakesMinett
NUMBER OF ROOMS
221
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
