Staff were friendly and quickly responded to all questions. The location is beautiful. Unfortunately the restaurants were closed. Supper was excellent, unfortunately breakfast was cold and was in cardboard boxes with plastic cutlery and no plates.
Stunning 360 scenery. Charming rooms with real fireplaces. Great area for hikes and nature walks. We brought our 1 year old son and he loved walking on the lake (still frozen in spring). Leave your white running shoes and strollers at home. Bring a baby carrier and gum boots! Terrain is rough and muddy but this is because you really are in nature!
Great rooms! Especially enjoyed sitting by the fire place, relaxing with a drink! Staff were very helpful and prompt. The hot tub is very nice. Location couldn't be better, the views are amazing! Beds are comfortable and clean.
The locations is fantastic, but the rooms need work. First of all the one of the two keys did not work in the door, and the second key barely worked, needing pliers to get it back out of the lock. The stairs and balcony were not clean, the sink stopper was stuck down and disconnected. The hot tub is 1st come, for 5 people. Walked down a few times to find it occupied. I would suggest to management to set up booking times, when you check in to ensure that you are able to get in and enjoy the hot tub. Great trails, and great location make up for the short falls. I
Had an amazing 3-night stay over Easter weekend. Views were incredible from our balcony. The bed in our room was very firm and made sleeps poor, did not feel nearly as rested as we wanted. The last time we stayed at Emerald Lake, the bed was incredibly comfortable. Rooms above and beside us were quite loud, people running up and down the stairs and stomping. Room service was a good alternative to restaurants being closed, real plates, cutlery, and trays for all meals would make a more premium experience but the short notice is understandable. Overall a great weekend, will be visiting again.
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