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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#9 of 19 hotels in Surrey
Location
Cleanliness
Service
Value
Travellers' Choice
Civic Hotel, Autograph Collection®, is an independent, boutique hotel in the heart of a new Surrey, British Columbia, Canada city center where local business welcomes the world. With 144 guest rooms, state-of-the-art conference and meeting space, a rooftop deck, and premium amenities and services served by a curated culinary experience, our Surrey hotel on the Civic Plaza provides an ideal business or leisure experience. Please access the parkade from University Drive.
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bowling offsite
Kids stay free
Paid private parking on-site
Car park
Wifi
Hot bath
Pool / beach towels
Pool with view
Heated pool
Coffee shop
Restaurant
Breakfast buffet
Vending machine
Tennis court offsite
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Seating area
Telephone
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, French, Filipino, Hindi and 1 more
Location
61Somewhat walkable
Grade: 61 out of 100
83Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
13475 Central Ave, Surrey, British Columbia V3T 0L8 Canada
Getting there
Surrey CentralVancouver Sky Train2 min
King GeorgeVancouver Sky Train12 min
Rental CarsSee all Surrey car hire
116Reviews9Q+A29Room tips
Reviews
Traveller rating
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+1
In stayed two nights at the Civic Autograph Collection in Surrey in July. First impressions of the hotel are that it was big, clean and open. Lots of natural light in the common areas, with a good vibe. It was a bit tucked away and I found it a little hard to find the lobby / driveway, but check in was a breeze. The hotel is right next to a transit sky train station, with easy access to other parts of Vancouver I was put in a high room floor with a decent view of the library. The room was clean, bright and modern. Be warned it’s not very large. It has an open concept type layout, with the bed looking out towards the window, the sink behind a separating wall, and then the seperate toilet and shower rooms. If you’re solo or with a spouse it’s okay, may not be with small kids or others. The gym was very nice, large and open with great equipment. I didn’t take advantage of the outdoor pool this time. I had drinks and food in the main restaurant, as well as the titanium breakfast. The breakfast was among the best hotel breakfasts I’ve ever had. Service was top notch as well, when the server messed up my dinner order, he fixed it immediately and comped me a drink. I will definitely return when I’m in Surrey. Pros - close to transit, open and bright, good food Cons - area is less desirable, small rooms.…
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Hotel's Favourite
Our family of 3 stayed here on our way back from the Island. It is newer and very modern, room was super clean. Beautiful finishings in the room and super comfy beds. Pool and hot tub area was nice and clean, I am pretty sure the pool is heated. Nice robes provided in room which were handy to wear down to the pool. Parking in the parkade was an extra charge. Not a big deal but the parkade was a bit confusing, not great signage. The buffet breakfast included was SO good. Huge added value as in my opinion it’s worth about $25+ per person for what was offered. Food was delicious and staff were amazing. The sky train does run right by the hotel. It didn’t bother us, we were on the 8th floor and could hear it slightly but it may be noisier for lower level rooms. No mini fridge which was missed after spending several days in other hotels with them. The coffee provided in the room was very good though. We had our 7 year old with us, she was the only kid we saw during our stay. Hotel seems geared more towards adults but it was a great spot for our small family. I would definitely recommend this hotel, overall beautiful, clean & modern property, with lots to offer.…
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Date of stay: September 2022Trip type: Travelled with family
Room Tip: Get higher floor for better views and distance from sky train noise.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jonie Tee, Other at Civic Hotel, Autograph Collection
Responded Dec. 5, 2022
Dear Misty S, Thank you for taking the time to rave about your experience here at Civic Hotel Autograph Collection. We strive to exceed our guest expectations and I'm so glad to hear that you had an enjoyable stay! Kindly note that we have installed fridges in most of our guestrooms by now. Looking to complete the installation for the rest of the hotel; hopefully before the year ends. Should you have plans on visiting us again soon, kindly let us know to assign you in a room with fridge. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
As a frequent business traveler, room design makes a difference and I am so rarely impressed. My room at this hotel wasn’t that big but the function of every inch was thoughtful, the design was so contemporary and the value to price is solid. First off, THE best in-room coffee: Illy espresso, just made my stay so much more enjoyable. Complimentary water, a nice touch too. The lobby has a fantastic coffee bar (good for meetings) and the restaurant in the hotel is good too. Tim Hortons across the street, pharmacy and several cheap fast eats if you need them. Literally across the street from the sky train. Staff were friendly and delightful. My only complaint is that the pool is an outdoor heated pool that is closed for the winter, why have an outdoor pool then? It looks so great, will try to come back because of how great a stay I had.…
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Date of stay: November 2022Trip type: Travelled on business
Room Tip: Higher floors, quieter, better views. If you want a pool, ask if it’s open, they close it for the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Helpful
Response from Jonie Tee, Other at Civic Hotel, Autograph Collection
Responded Dec. 5, 2022
Dear PaulNazareth, Thank you for the kind review of your stay and are pleased to hear that you enjoyed your visit. We appreciate you taking the time to write about your feedback. Looking forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Third time staying at this hotel and this will probably be my last. First time was very good and the customer service was very high. Second and third time have been more meh I reserved a king suite corner unit but when I arrived, I was told that there were none of these rooms left ...? Hmm, one hand not knowing what the other hand is doing I guess They always seem to give me the room next to the elevator ... wonder what that is about ?
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Date of stay: November 2022Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Michelle Tanumihardja, Guest Services / Front Office at Civic Hotel, Autograph Collection
Responded Nov. 15, 2022
Dear SambT9802VG, Thank you for taking the time to write us a review on your current stay here at Civic Hotel. We want to thank you for returning and providing us with honest feedback on why you felt your stay fell short of your expectations. If you did not receive the room type that you had booked, we would love to confirm by your confirmation email so we can correct this error as we want to ensure that you stay in the correct room type. Additionally, we are sorry to see that you have been placed in rooms right by the elevator, we have taken notes in your profile in the future to ensure that we accommodate your preference to be away from the elevator as much as possible. We appreciate your loyalty in returning to stay with us as we have seen your raving review on your first stay with us and want to replicate this experience again in the near future. We hope you give us the opportunity to create a better experience for you in the near future. Should you have plans on returning to stay with us, we hope that you inform us by email at frontofficeleaders@civichotel.ca so we can prepare for your upcoming stay appropriately. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel had a great restaurant right beside with really friendly staff and complimentary breakfast. The rooms were clean, comfy beds and nicely furnished. I loved that the skytrain was across the street. I want to thank the manager and security for finding us a ride to the airport. The internet was down on July 8th and our cab did not show up. It was 3am so the skytrain was not yet working. All in all, my stay was exceptional.
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jonie Tee, Other at Civic Hotel, Autograph Collection
Responded Jul. 15, 2022
Thank you yvw1, we truly appreciate the feedback you provided. I'm pleased to hear that our staff was able to assist you in a stressful situation while travelling. We look forward to welcoming you back again when travels bring you back to Surrey.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Newer hotel, very modern , and clean hotel. Close to the train station, shops and restaurants. Love the hotel room, except that the bathroom door sometimes hard to open since it is a magnetic door. Overall, it was a great stay.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This is an newer hotel right in the heart of central Surrey. It’s right across the street to the Skytrain and is super convenient if you’re looking for for a budget friendly hotel that makes the rest of Vancouver very accessible through public transit. At first glance the surrounding outside area looks a little ‘rough’, but myself and my family had no issues the week we were there. The room itself was on the 20th floor. It was large enough, very clean, and comfortable (including the beds). We couldn’t figure out the climate control and felt a little warm during the night. The bathroom was again very comfortable, clean and had a great soaking tub. The door to the bathroom is translucent and the window into the bathroom does not blackout, so the summer mornings it gets very bright in the room - bring your eye masks! They offered a breakfast buffet in the mornings that was adequate and completely self-serve. I would definitely stay here again if the price is right.…
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
It was my first stay at Civic hotel, and at the time of my check in the front desk were very welcoming. Room was a bit small but the view was great. I strongly recommend this hotel for the view and staff are awesome. If I have any request housekeeper are right on the door dropping things. There was a courtesy text as well to see if I need anything. Little feedback about the Dominion restaurant is that servers don't seem to be very excited to be working. The food was great and delicious.
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Date of stay: January 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
In the emerging skyline of Surrey, sits the newly coined Civic Hotel, as one of the sleekest property's to stay at in this area. Enjoy upscale amenities including culinary classical experiences at the Dominion Bar & Kitchen, fitness centre featuring 24-hour gym and heated rooftop (in season) pool and admirably accommodations. The Civic is ultra close to the skytrain, shopping, Central City Brewing and just over a half hour from Vancouver and the International Airport. High ceilings, light wood and a beautifully hung canoe sculpture were the tidbits of impression offered of the front door and lobby. I was delighted in my King Guest Room which was characterized by warm earth tones and themes that represented the culture and natural beauty of B.C. The mattress and linens were high quality and the bed was positioned to take full advantage of the view out the window and along the wall were an upholstered bench and work table. The chamber was outfitted with a bevy off high-tech appliances and the entrance was adorned in a floor-to-ceiling closet with a full length mirror. The bathroom area contained a long marble counter, sink and storage area. Behind the sink areas was a shower and separate toilet. The patterned glass wall divides this space and the bathroom. The Civic offers locally-produced Deserving Theme Aromatic Spa line of bathroom amenities. On the lobby level is the Dominion Bar & Kitchen, the Civic's signature restaurant serving up new Canadian and inspired dishes. The menu is divided into finger food, forks (small plates), casuals, entrees, pizzas & desserts. If its a burger you want............ there are 2 to choose from ....the Confederation and the Dominion.... and I tried the Dominion.......................Certified Angus Beef Patty, onion ring, smoked bacon & cheddar, cheese, red pepper, relish, mayo, dill pickle, tomato, lettuce, bun. Almost a whole garden of fix'ens. Another super star dish is the Trio of Tacos: long cod, crispy sliced chicken and a veggie pakora in a taqueria-styled tacos in wheat tortillas, had to put this on hold. For a sweet tooth item , I saved enough room for the pumpkin creme brûlée. Service was admirably and dishes brought pleasure to my taste buds. So if you would enjoy a stay in a comfortable room with a seasonable pool and eating in a choice restaurant..........then try the..... The Civic.......One Handsome Hotel.…
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Date of stay: January 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I am a frequent business traveller and I was in Surrey BC recently and I had the pleasure of staying at the Civic Hotel My first time at this property and it was a most pleasurable experience Cozy rooms but really efficient and luxurious I was facing SFU and no noise and a terrific view of the area. Huge floor to ceiling windows ! Comfy beds and soft linens made the stay very enjoyable Really excellent vibe at this hotel and I would describe it as chic hip but professional ! Excellent and very professional and courteous staff throughout my stay ! If I can nit pik anything about this property it would be that the water pressure in the shower was a bit weak (I was on the 16th floor) and there is no mini bar fridge in the rooms - which would have been a nice option I will be back - highly recommended !…
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Date of stay: December 2021Trip type: Travelled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
US$130 - US$180 (Based on Average Rates for a Standard Room)
LOCATION
CanadaBritish ColumbiaSurreyWhalley
NUMBER OF ROOMS
144
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Frequently Asked Questions about Civic Hotel, Autograph Collection
What are some of the property amenities at Civic Hotel, Autograph Collection?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Civic Hotel, Autograph Collection?
Top room amenities include air conditioning, a desk, and a seating area.
What food & drink options are available at Civic Hotel, Autograph Collection?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Civic Hotel, Autograph Collection?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Civic Hotel, Autograph Collection?
Conveniently located restaurants include Pho Tam Restaurant, Bozzini's Restaurants, and Fresgo Inn Restaurant & Bakery.
Are there opportunities to exercise at Civic Hotel, Autograph Collection?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Civic Hotel, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Civic Hotel, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Civic Hotel, Autograph Collection offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Civic Hotel, Autograph Collection?
The staff speaks multiple languages, including English, French, Hindi, Indonesian, and Filipino.
Are there any historical sites close to Civic Hotel, Autograph Collection?
Many travellers enjoy visiting Historic Stewart Farm (13.9 km) and Ceperley House (10.4 km).