We arrived a day early and with the gracious smile Privanka, she made it work. Her kindness was wonderful. We felt as if we were regular guests, the way we were taken care of. When we left three days later she sent us off with her kindness. Our room was clean. Great location. Thank you, Privanka.
This property won't win any cleanliness awards nor will you mark it as a "must return!" If you're travelling to Surrey it's a little out of the way and it's almost an hour's drive to city centre Vancouver. The biggest issue with this hotel is the internet connection. As with a lot of people who travel here, my trip was for business. My morning's and evening's are most often spent in the room catching up on emails, work and online meetings. The internet connection is, and I'm putting this nicely...poor. I won't come back as long as this issue isn't solved. In 2022 it's a basic need for business travellers. The good: a very good bar/restaurant is attached that serves great breakfasts. The only downside is that I saw the manager treat the wait staff poorly - that isn't appreciated especially when the staff member was doing a great job. I felt sorry for her.…
This hotel is really not of Holiday Inn standards. Firstly they charge the number of days stay and a $250 deposit as soon as you check in! And they took $500 deposit from someone else I know who checked in the same day. All the hotels I have stayed only take a token deposit to ensure the credit card is real. The some of the staff do have trouble speaking English, it seems they have not arrived from Punjab very long ago. The room we had did smell stale and musky. This is purely down to lack of refurbishment, with a couple of free standing lamps, the lighting is very poor. But it’s fairly clean despite its age thus not a poor rating. Try and get a room at the rear as there is traffic noise with a busy dual carriageway right outside the front. Swimming pool is very small, only good enough for kids. On checkout, I requested if they could store my bags as my flight was later in the day. They said they had absolutely no where to store them for a few hours. Whilst the staff are polite, they did not seem very helpful. Hotel seriously needs refurbishment if the rooms are anything like we had. And they need to stop taking full payment in advance with a deposit.…
This hotel was great. Clean, comfortable, quiet, good location. Reception was good, especialy Kiera (spelling?). Had a suite, so was very happy. The restaurant attached, the Charcoal and Woodz - good meals, very convenient, good service. Would consider this hotel again for sure.
Came from Toronto staying for 2days room is ok . But the service sucks. You tell them something they don’t even understand what they are replying to. I’m not happy with the service. Will not be staying here anymore.
We spent four nights here while we visited family in the area. I was impressed with the cleanliness of our room and all the facilities. The staff were friendly and most helpful. There is a pool we had thought we would use but didn't have time but it was well used by others but not overly crowded. Our highlight each day was being welcomed by Gloria when we went for breakfast. She has such a warm personality and makes you feel like you are coming home. The chef made the best poached eggs. The two are a wonderful team.
Had a comfortable stay at HI. Reception team is very helpful and tried to help me in every possible way. Unfortunately i had to check out early. Keep doing the great work. Hopefully will visit soon for another stay.
I booked into this hotel and asked for a booking confirmation. They sent me a pdf quote through email. When I arrived at 2:00 a.m. I found that the price had increased quite a bit (close to 50%). They said the quote was "a glitch". I was too tired to fight about it at the time. Since the hotel is far from things and it was late I couldn't simply go to another place and they took advantage of that. I have never gone to a hotel where they changed the price on you. I can't believe Holiday Inn allows them to do this.
My husband had booked the hotel for one night. The room was clean and comfortable. When my husband asked for a second night, it was a pleasant experience all around. The front desk personal were friendly and accommodating. The restaurant,
Average hotel. Room was clean. Due to COVID no regular cleaning or restocking. Visiting family and only slept there so it served it's purpose. Definitely need a car to get around; I didn't see much in easy walking distance. Nothing outstanding either negative or positive.