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Holiday Inn Hotel & Suites Surrey East - Cloverdale

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Traveller (22)
Room & Suite (23)
Dining (11)
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Overview
  • Excellent48%
  • Very good37%
  • Average8%
  • Poor5%
  • Terrible2%
Travellers talk about
“boston pizza”(9 reviews)
“front desk”(28 reviews)
“small pool”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Hotel & Suites Surrey East - Cloverdale
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Offers from Holiday Inn Hotel & Suites Surrey East - Cloverdale
Special Offer: Book Direct and Save
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Reviews (215)
There are newer reviews for Holiday Inn Hotel & Suites Surrey East - Cloverdale
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Traveller rating
98
78
18
11
4
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Time of year
LanguageEnglish
98
78
18
11
4
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All reviewsboston pizzafront desksmall poolrodeo groundshotel restaurantattached restaurantample parkingbar fridgewould definitely stay here againtim hortonsrecommend this hotelborder crossingking bedgreat roomconvenient locationbooked this hotelvery nice hotel
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11 - 15 of 209 reviews
Reviewed September 17, 2017 via mobile

We have stayed here every year mainly because of the convenient location to relatives. This year we noticed a marked deterioration in customer service, common hotel extras, and overall friendliness of staff. No longer are we greeted with a friendly good morning or hello as...More

Thank CappuccinoLady
Response from IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites Surrey East - CloverdaleResponded October 1, 2017

Hello CappuccinoLady, Thank you for choosing us again and for sharing your experience. I am happy that our location worked for your travel needs. However, it is unfortunate that this time we failed to make your stay more comfortable. Please accept our sincerest apologies for...More

Reviewed September 1, 2017

I stayed at this hotel because it was one of the few hotels in Cloverdale, near family. It is a newer building, near some newer shopping areas including London Drugs, Save on Foods, and Boston Pizza. The staff are very friendly and accomodated my request...More

Thank Jennifer B
Reviewed August 30, 2017 via mobile

This hotel was reasonable. The beds were comfortable and it was clean. The pool looked like a stagnant pond and we chose not to go in it. During our stay there was a shooting just a few blocks away, welcome to Surrey I guess. We...More

Thank deborahrP6590ES
Reviewed August 28, 2017 via mobile

I have never come across a hotel which does not have the room ready by check in time even though I called to have the room ready early. We got delayed due to traffic. I have not stayed at hotel where they only leave 1...More

Thank SSDNY
Response from IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites Surrey East - CloverdaleResponded September 11, 2017

Dear SSDNY, Thank you for leaving us a feedback. Everything we do is aimed at providing our guests with excellent service and comfortable accommodations, however, we regret to read that we have fallen below of your expectations. We take comments such as these very seriously...More

Reviewed August 6, 2017 via mobile

Especially from Jasdeep and Theresa in the restaurant. I ate breakfast there alone with three boys seven and under and they were both so helpful and kind, going above and beyond to lend a hand. The food was decent, too.

Thank Jim J
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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$140 - US$207 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Surrey
#3 Business Hotel in Surrey
#5 Romantic Hotel in Surrey
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$140 - US$207 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Surrey
#3 Business Hotel in Surrey
#5 Romantic Hotel in Surrey
Room types
Suites, Non-Smoking Rooms
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Traveller (22)
Room & Suite (23)
Dining (11)
Pool & Beach (1)
Business Centre & Event Rooms (9)
Family and Play Areas (1)
Questions & Answers
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marimuseinpt
January 21, 2017|
Answer
Response from Jas C | Property representative |
Hello we are 16km or 10 miles from Langley fine arts school. 15 min highway drive. We are the only hotel in the area that does not allow pets. So we are 100% pet friendly.
0
Votes
Diane W
June 1, 2016|
AnswerShow all 3 answers
Response from Allan A | Reviewed this property |
Like most of the Holiday Inn Hotel & Suites properties (versus Holiday Inn Express) they do not have free breakfast. The connected restaurant Charcoal and Woodz serves a decent breakfast. There's also a McDonald's, Tim... More
1
Vote
Room Tips
"choose a suite- huge"
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"Charcoal and Woodz restaurant is the best in the area"
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"only a poor location if you don't have your own vehicle. Otherwise would be average."
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"Our room overlooked the highway on 3rd floor and was very quiet."
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