All in all the hotel was fine and we would stay there again. The room was clean, it looked just like the pictures. Bed was comfortable. Parking lot was a mess because of all the snow but I guess that is to be expected. Don't remember being asked about Wyndham Rewards. I signed up online when I reserved the room for 2 days but forgot to mention it when checking in. I will call hotel tomorrow and ask them about it. Hoped to earn some points or something. The breakfast was a bit sparse, but it was okay. Get there early. Coffee is excellent in room and at breakfast. Sweet lady cleaning rooms, didn't get her name but she made me feel welcome. Young man at desk helped us with directions to restaurant.
Small room, broken tiles, chipped paint. Dead bug on floor in bathroom. Good location for what we needed however big stains on carpets, dirty and scratched doors and walls. I will never stay there again!
We picked the hotel because of its affordability and the ok reviews. It’s a standard two star hotel. Parking was free and just outside. The room itself was small and smelled bad. There clearly had been people smoking in our room at some point previously. The tv didn’t work (they rectified this by the second night). The room was dirty. There were squished spiders on the bathroom door that had been there a while. The sheets were stained with make up and something that looked like blood. Some of the pillows had clearly been in existence for 30+ years and needed chucking! The first night, there was a random man stood outside our hotel room when we arrived at about 10:30. When we went in our room he just walked off. He didn’t work there and I don’t even think he was a bore guest. The second night, when we returned to our room, the key card no longer worked. I told reception and were given access to the room. I think they would have given us access to anyones room if we had provided their number instead. The security is definitely in need of improvement. It’s a suitable place to get your head down, but I would only recommend spending the exact amount of time that you intend to sleep at the hotel and no more.…
From walking in the door, you got a sense of an unclean environment. Entering the room, I took off my shoes, and walked across the floor...only to realize, that my feet were black! The bed covers were stained, and the bed runner had something sticky on it. I removed those...the bathroom and closet doors had finger prints of make up ( a guess from the color) and there was hair all over. I managed to get them to clean the floors and remove the stained bedding....but I was less than impressed...at $350./night, I expected better. The breakfast room was overcrowded, and part of it was closed off, and looked as if the staff used it as a personal living room, or someone lived there. It is not a hotel I will every stay at, and cannot recommend it.
This was my 4th or 5th time to stay here & experience is always amazing. Staff and management is very organized and helpful. Service quality, hotel, rooms all are very neat. Breakfast is nice. Very economical throughout the year!
We didn’t even stay another night! It was unfortunate that we got their so late with our children or we wouldn’t have stayed! The entire hotel needs to be renovated, cleaned and updated if they are going to continue to charge over $200 a night! Horrible
The room was unclean, holes in the wall with the electrical conduit. Black mold around the bathtub, broken beds. Worst hotel I have stayed in. Find somewhere else even if it will cost you a bit more money.
We checked in March 18 and checked out March 21. First you can’t turn it the place you have to take a detour or make a u turn. Second breakfast wasn’t up to standard. We had to slice our bagels with knife witch is not a good idea someone could cut themselves, usually bagels come barely attached you can twist them and they open. The raspberry packages was so dry you open it and the jam you couldn’t scrape it with a knife. I showed it to the lady the next day they bought a strawberry jam and marmalade. They had boiled eggs and one egg had a broken shell that was Friday morning we left Monday morning the same egg was still in the pot. Potatoes were not good properly some were still raw. The front desk staff were great and helpful.
Good place to stay in Surrey , Canada . Great location, only thing I felt was missing was bottled water in the room, as we reached late in the evening and it would have helped to have one. We booked room for 4 and the room had kitchenette and price was good , loved it . Will stay again
Not sure why there were so many reviews saying this place was clean, maybe my room was the exception. It certainly wasn't clean, the black spots on the shower curtain were suspect, along with the brown smear on the door frame. It looked like the floors hadn't been cleaned in some time. The beds were old, not comfortable. That said, all the staff were very friendly and the soda machine had a great selection.