Ford F-150 of hotels. I have stayed here now for over 30 days over 3 trips in past year which is a recommendation in itself. I say this as a compliment but this is the Ford F-150 of hotels. It gets the job done with no major frills. Efficient, reliable with helpful, friendly staff who make you feel welcome particularly Sav and Aman on the front desk. Rooms are clean and comfortable. It’s not a destination hotel (i.e. not for honeymoon couples etc and there are no chandeliers to wow you over) but it works as a nice clean comfortable place to sleep. Breakfast is simple but feeds you and the waffle maker is nice. There are good amenities nearby inc gas station opposite. Downsides are the internet is slow to point of being not useful at all (please upgrade) , there can be traffic noise on one side as it is by the highway and the Surrey ambulances like to drive past hard, loud and fast 24/7 on their way to Surrey Memorial Hospital (it’s actually quite impressive how hard they go for it) and would recommend they put a bell on the front desk for when reception staff are in the back office. Would stay again and recommended as a place to rest your head.…
First off a big thank you to the managers Amen and Esir, they were so helpful and kind during our stay. 6 families in total in our group staying at the hotel for a soccer tournament. Both Amen and Esir did an exceptional job to ensure our stay was enjoyable and that our expectations where met. Breakfast service was great with good options especially for the kids. Indoor pool was perfect for the kids and they had a blast. Overall hotel was great however because of Aman and Esir I would highly recommended this hotel to anyone and would have no issues returning to this hotel. Thank you for the great customer service and experience.
The room had very poor air ventilation. The windows could not be opened and we could smell the old food from the previous guests because there was no air circulation. The air got trapped in the second part of the suite which is very dangerous for viruses to spread. I think this is a health and safety issue and should be addressed immediately.
We stayed for three nights, needed to change our dates, and yet the staff were always polite and professional. From the front desk people who worked to be helpful, even when some of their guests were rude to them, or Taran who kept the breakfast room running while answering questions from guest, we were impressed by the consistant care the staff showed.
We were greeted by a man at the desk named Aman and he was so gracious as we told him we were having a long/difficult day at the passport office. Once we returned from finding out we wouldn't be able to make our flight that night, he went into the back and gave us a bottle of champagne to celebrate receiving our passport. Would return to this place because of the great customer service. Thank you Aman
Very clean and well layed out rooms. A fantastic hotel with a good price point near the heart of Surrey. The breakfast service goes above and beyond. Way better then expected. Breakfast attendant 'Taran was extremely welcoming, helpful and ridiculously great with children! A true highlight of the stay.
Questionable practices and deplorable customer service from manager have angered this Diamond select member to the point of changing hotel brands. As customers we have choices, I strongly recommend making a different one. I'm moving my entire team to a different brand.
Pool not maintained for several years, so keeps breaking, not informed before check-in. Called the hotel approximately 30 hours before arrival and told it was working, employee at hotel said it had been broken for days. Waiting for manager to contact us. Employees at breakfast were very friendly. Mismatched furniture, very high beds, unsafe windows, bathroom needs renovation. Expensive for what you get.
We ended up here somewhat by accident because most other hotels closer to where we were doing things were full on a Saturday night. Nice large room with a fridge and couch, and extremely comfortable mattress and pillows. Friendly front desk staff. Would stay here again.
We had three rooms in the motel, we all came from different countries - USA, England, and New Zealand and other parts of Canada. We stayed in the motel for 5 days, the motel was super cosy and very welcoming to all our family. We would like to do a special thanks to Taran, who was working in the continental breakfast area, she was super sweet and always ready to help whenever we needed assistance. We highly recommend this place to other friends/families and people. 5/5 recommended 😊