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Holiday Inn Express & Suites Surrey

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Traveller (25)
Room & Suite (12)
Dining (6)
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Overview
  • Excellent46%
  • Very good38%
  • Average10%
  • Poor3%
  • Terrible3%
Travellers talk about
“hi express”(4 reviews)
“front desk staff”(14 reviews)
“pancake machine”(5 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Express & Suites Surrey
Special Offer: Book Direct and Save
Hotel deals
Offers from Holiday Inn Express & Suites Surrey
Special Offer: Book Direct and Save
Hotel deals
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Reviews (249)
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110
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All reviewshi expressfront desk staffpancake machinebreakfast roomloved this hotelyogurthot tubexcellent breakfastnice roomlower mainlandbreakfast staffstay at this hotel againking roomhotel roomnice staybed was very comfortabletim hortons
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1 - 5 of 240 reviews
Reviewed 2 weeks ago

We stayed at your hotel for 3 nights last week and had the WORST check-in experience ever. We strongly think that your front desk staff Alizon was not only unprofessional but was also extremely rude throughout the entire check-in process. Firstly, She did not extend...More

Thank nwx2018
Response from Cheryl_N_GM, General Manager at Holiday Inn Express & Suites SurreyResponded 1 week ago

We cannot apologize enough for the incidents that inspired your review, this is absolutely not acceptable at our property and previous reviews will reveal how important guest service is to us. I cannot thank you enough for explaining in detail the very valid concern you...More

Hotel's Favourite
Reviewed May 2, 2018

We just loved this hotel. The room and staff were great. The breakfast and breakfast staff were so nice. There actually is a little garden out the back of the breakfast room where you can sit if the weather is agreeable. The is a fantastic...More

1  Thank limeyca
Response from Cheryl_N_GM, General Manager at Holiday Inn Express & Suites SurreyResponded May 9, 2018

We just love your review! Thank you so much for all your positive feedback, we are truly thrilled you enjoyed your time with us. We hope to see you again the next time you are in our area.

Reviewed April 29, 2018

The hotel is close to downtown Surrey, accessible to major highway, close to US Border. Very clean, quite, and very friendly and helpful staffs. Breakfast is as expected from Holiday Inn Express, worth the money.

Thank butch T
Reviewed April 8, 2018

We stayed at this hotel before Leaving For Edmonton We had just finished packing up my place as I am going to be in Edmonton for about a year and this has been really difficult for me and I put this in my review as...More

Thank Stephen J
Response from Cheryl_N_GM, General Manager at Holiday Inn Express & Suites SurreyResponded April 10, 2018

We are very touched by your kind review, thank you very much for sharing your experience. The staff here is wonderful, I am thankful for them every day and feel very fortunate to be a part of this caring team. We are thrilled to read...More

Reviewed February 23, 2018

I've stayed at this hotel 3 times in the recent past for business trips. I've found the staff to be very friendly and helpful. The rooms are a good size, and the beds and bedding are very comfortable. If you get a room at the...More

Thank bkmom100
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Dry Cleaning
Concierge
Banquet Room
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$136 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Surrey
#6 Business Hotel in Surrey
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$136 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Surrey
#6 Business Hotel in Surrey
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (25)
Room & Suite (12)
Dining (6)
Pool & Beach (1)
Questions & Answers
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Room Tips
"Ask for a quiet room on the top floor and you will be impressed. Even the mirror closet door was a unique..."
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"Back side of the hotel as 104 avenue is busy"
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"Ask for a room at the back - quiet, and nice wooded outlook"
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"stay away, the four points across the street was great I'm told"
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