Holiday Inn Express & Suites Surrey, an IHG Hotel
15808 104th Avenue, Surrey, British Columbia V4N 5L2 Canada
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About
#4 of 19 hotels in Surrey
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn Express Hotel & Suites Surrey. Located on the doorstep of Canada's third-largest city, Vancouver, BC, guests of our cozy hotel experience big city convenience with rural hospitality. Combining the best of the business and leisure worlds, our location is unbeatable for any activity with easy access to Hwy 1 near local business and corporations and quick access to tourist attractions and big businesses in Vancouver. Guests in town on vacation find our location among the best of Lower Mainland hotels. Because we are located just east of Vancouver our hotel's guests can choose to easily access popular attractions like the Vancouver Aquarium, Stanley Park, English Bay and Granville Island Market or visit the Guildford Mall only 2.8 KM away which offers big city shopping at popular stores such as Walmart, Old Navy, H&M and The Bay. Surrey's numerous recreational parks are also just minutes away from our doorstep.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Conference facilities
Convenience store
Newspaper
Parking
Wifi
Breakfast available
Complimentary tea
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish, Filipino, Hindi
Location
Contact
15808 104th Avenue, Surrey, British Columbia V4N 5L2 Canada
Getting there
Rental CarsSee all Surrey car hire
281Reviews0Q+A60Room tips
Reviews
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This is relatively newer property compared to other hotels nearby. The rooms were clean and updated. There were plenty of charging ports to charge multiple devices at the same time. Wi-fi was fast enough to do business or work from hotel. Comfortable beds. Friendly and polite front desk staff. Plenty of parking.
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Date of stay: November 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Owner at Holiday Inn Express & Suites Surrey, an IHG Hotel
Responded today
Thank you for taking the time to share your positive feedback and rating of your recent stay with us, we love seeing the 5/5 ratings and appreciate your kind words. Offering a clean, comfortable stay to our guests traveling on business with those important touch points, such as reliable wireless connections and access points to charge devices, is extremely important to us and was a top priority when decisions were made on the recent renovations. With the Guildford Village Shopping center only a 5 minute walk from the property and now open with: Save On Foods, Shopper's Drug Mart, Mary Brown's, Fat Burger, Pizza Pizza and more along with Tesla Superchargers at the ready, guests are enjoying our location just off Highway One even more, we hope you agree and will come back and see us again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From our arrival at 7pm there were up to 12 guys drinking on an outdoor patio just outside our 2nd floor room. This continued until after midnight. We were tired from a long day of travel. We could hear them yelling , talking and laughing. I’m pretty sure that they don’t have a license to have liquor there. Those same people would then walk by our room and since the soundproofing is very poor, and they were talking quite loudly, it was like they were in our room. The reception lady is very pleasant, parking is plentiful, and the wifi is free and works well. All the positives cannot overcome the inconsiderate disturbance they were allowing to take place. If you have to stay here, ask for a room that faces away from the back patio where the smokers and drinkers hang out. I booked to Hotels.com and replied to an email asking how the check-in went. I responded with my concerns about the noise which was supposed to be forwarded to management. Nobody ever contacted me.…
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Owner at Holiday Inn Express & Suites Surrey, an IHG Hotel
Responded Aug. 15, 2022
Thank you for sharing your experience, we are so sorry to learn that your stay didn't meet your expectations. Sadly, we were not notified about the disturbance, I checked the third party's website messaging system as far back as May as it is not clear as to when you stayed. For the very best and timely response, please always contact the front desk immediately if there are guests negatively impacting your stay as we take those matters seriously and have security on to attend to such issues at night. We do hope you allow us to welcome you back and show you that this experience was an exception. Please feel free to reach out to me directly if you wish to provide any more information so that your concerns may be fully addressed, I would love to hear from you. Cheryl gm@hiesurrey.com.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I didn't expect this hotel to be as nice as it was. It was recently remodeled. The staff was very friendly. Even though our room was facing the highway, we were able to sleep without any issues. Very quiet area compared to other places in Surrey and Langley. We'll for sure be staying here again.
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Date of stay: June 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Owner at Holiday Inn Express & Suites Surrey, an IHG Hotel
Responded Jun. 15, 2022
We absolutely love your review! There is nothing more rewarding than reading that your stay was a pleasant surprise, you enjoyed the team and your stay, and that we will be your first choice on your next trip! Thank you very much for sharing your great experience and we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were fortunate to find this property after the original hotel we booked gave away our handicap room. The staff was accommodating, understanding and extremely helpful. The rooms were clean, and the complimentary breakfast was perfect. I would recommend this property for anyone looking for a safe, clean place to stay. The staff ALL deserve kudos from the front desk, to the maids and the lovely ladies making breakfast. Top notch property.
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Date of stay: October 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Owner at Holiday Inn Express & Suites Surrey, an IHG Hotel
Responded Nov. 1, 2021
Excellent review, we are so happy to learn your stay was a success! The team takes great pride in providing a memorable, comfortable stay for our guests and it is always heartwarming to read reviews like yours. Thank you very much for taking the time to post your kind words, we hope we have the pleasure of welcoming you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here for 3 nights while visiting Surrey, Langley, and Mission. This hotel is in a good location, right off the highway, but still quiet. The room I had was very clean and comfortable. The bed provided a good night sleep. The TV worked well and there was a fridge and microwave in the room. The breakfast buffet was good and plentiful. Some decent options for a free breakfast. The location is good, as it's just down the road from the shopping mall, plus lots of restaurants and gas stations nearby. I'd like to specifically mention Amanda at the front desk. She was very friendly and helpful. A real asset to the hotel. I had some free time and she suggested I visit the gardens at Bear Creek Park, which were beautiful and a nice way to spent a couple hours. The rest of the staff was good as well. The only negative I can mention is that I found the cost was a bit high for a Holiday Inn Express. Other than the cost, I would absolutely stay here again.…
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Date of stay: September 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Owner at Holiday Inn Express & Suites Surrey, an IHG Hotel
Responded Oct. 4, 2021
Thank you for taking the time to share your positive experience, we truly appreciate your feedback on all aspects of your stay and the great score! Your kind words about Amanda will be shared, and we agree that she is a wonderful team member and is often a guest favourite. We hope we have the pleasure of welcoming you back the next time your journey leads you to our area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff as soon as I arrived weren’t friendly nor did they greet me. The entire hotel stunk of cow manure the room looked like it hadn’t been cleaned or covid sanitized. I was really upset about how I was treated and how the room wasn’t cleaned. I am a veteran and i have stayed in some wonderful holiday inns before but this one was utterly terrible. I had a very long flight and just wanted to get a key to my room as soon as possible Mandarin that couldn’t happen Do not waist your time. Or money And they do not have handicap parking. I am an amputee and I had to walk with my bags from the far end of the parking lot to get to the lobby
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Date of stay: July 2021Trip type: Travelled solo
Room Tip: Yes, book somewhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Owner at Holiday Inn Express & Suites Surrey, an IHG Hotel
Responded Aug. 2, 2021
Thank you for taking the time to post your experience at a hotel, guests' feedback is most valuable and we are sorry to learn that you had such an unpleasant experience at a property. First, before I proceed, let me please take this opportunity to thank you for your service. I invite you to reach out to me, Cheryl, directly at gm@hiesurrey.com to discuss this further as many details you offer are incongruent to our property. We have 4 large brightly marked handicapped parking spots near our entrance, one more than the the by-laws demand, and it is rare for them to be fully occupied. Our housekeeping team is repeatedly praised for the cleanliness of the property and the rooms and the friendliness of our front desk team is our guests' top comment. In an attempt to do some research we searched all bookings made from Jan. 1st of this year that contained the first name or last name matching your nickname and none were found. (we realize the booking may have been in someone else's name, we hoped we could track it down however and were unable to do so) The front desk team were asked if they recalled any such incident as I wished for more details but no one recalls anything like as described. It is heartbreaking to learn that you were treated in this manner and is absolutely imperative that it be respectfully resolved. It would be appreciated if you could provide more details directly to me so that we may solve this mystery and address all of your concerns. We take much pride in providing great stays for all our guests and wish to ensure your concerns are properly and fully handled. I do hope I hear from you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice hotel. Still under renovation but didn't interfere with stay. Being careful with Covid precautions including masks and separate bagged breakfasts. Very convenient location, close to highway and restaurants are a 5-10 minute drive. Had to request an iron due to Covid but had it for the duration of the stay.
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Date of stay: July 2020
Rooms
Cleanliness
Service
Room Tip: Back of hotel was quiet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Owner at Holiday Inn Express & Suites Surrey, an IHG Hotel
Responded Aug. 31, 2020
Thank you for taking the time to post your positive experience, we are thrilled you had a nice stay! It is comforting to know that the renovations aren't causing a big inconvenience to our guests and that the safety protocols in place are such that our guests feel safe and comfortable. We have put back all irons and boards in the rooms due to other guests and yourself feeling inconvenienced by their removal and are taking all steps to disinfect them during cleaning, we were quite surprised they were so well used so we learned something during this process! We do hope to see you again if your travel plans bring you back to our area, hopefully all renovations will be complete and you can enjoy a fully refreshed product.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for a week while visiting friends and everything was great. The complimentary daily breakfast was delicious and a great way to stay our day. They are remodeling but you wouldn't know it as everything was clean and quiet. The staff was very helpful and friendly and provided advise on where to go and what to see (thanks Lance). We will definately stay here again
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Date of stay: October 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
We stopped at Holiday Inn Express in Surrey towards end of road trip around Western Canada. It is just off the main highway heading back into Vancouver. The hotel is currently undergoing major room renovations, taking place between 9am and 5pm. There was no noise outside of these hours. Despite the work, we had no disruption. The room was clean, with comfortable beds. The shower was great, and there was a good tv selection of tv channels. The breakfast was great, with the staff being very attentive. I would definitely recommend.
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Date of stay: October 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, an IHG Hotel
Responded Oct. 22, 2019
We often wonder if our guests are simply super nice and don't wish to complain or if the hotel team and renovation team truly are doing a great job at mitigating any impact this renovation may have on our guests' stay, we are thrilled to read reviews like yours that reassure us that our efforts have been successful! Thank you very much for the wonderful endorsement and for letting us know your stay was comfortable. We hope to see you again so that you can enjoy all the improvements.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed one night at the HIE--Surrey. First, the good: the room was quiet. However, there were several things amiss. When we arrived, the receipt from the prior guest was still under the door. The bathroom fan was on. The sheer curtains stained and in need of cleaning. On the carpeted floor, there were several very small, sparkly glasslike crystals scattered throughout. Given that, I wonder if housekeeping did little more than swap out the towels and replace the shampoo. Certainly, the had not vacuumed. Breakfast was the typical unexciting selection as well. All in all, if you have other options you might want to consider them.
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Date of stay: September 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, an IHG Hotel
Responded Sep. 10, 2019
Thank you for your candid review. We apologize once again for not meeting your expectations, your comments have been passed on to the housekeeping department and have been fully addressed. One can see by countless other reviews, especially on our website, that this is an unusual occurrence as our team is constantly complimented on the cleanliness of the property. The receipt was an unfortunate error made by security the evening prior who delivered it under the wrong door, it was unoccupied at the time and this has been brought to the security team's attention. We believe part of the concern is due to the tiredness of the property which makes it more difficult to present a shiny, new appearance. You may be pleased to know that a full renovation is underway, we look forward to offering a completely refreshed product to our guests starting the end of Spring of next year and we hope to see you again so that you can enjoy the improvements.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$115 - US$179 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express & suites surrey hotel surrey, holiday inn express and suites surrey, holiday inn express surrey, holiday inn surrey
LOCATION
CanadaBritish ColumbiaSurreyGuildford
NUMBER OF ROOMS
85
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Frequently Asked Questions about Holiday Inn Express & Suites Surrey, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Surrey, an IHG Hotel?
Nearby attractions include Meta Games and Collectibles (1.2 km).
What are some of the property amenities at Holiday Inn Express & Suites Surrey, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Holiday Inn Express & Suites Surrey, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Surrey, an IHG Hotel?
Guests can enjoy free breakfast and complimentary tea during their stay.
Is parking available at Holiday Inn Express & Suites Surrey, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Surrey, an IHG Hotel?
Conveniently located restaurants include Guildford Station Pub, Sushi California, and The Taphouse Guildford.
Are there opportunities to exercise at Holiday Inn Express & Suites Surrey, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Does Holiday Inn Express & Suites Surrey, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Express & Suites Surrey, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, Hindi, and Filipino.
Are there any historical sites close to Holiday Inn Express & Suites Surrey, an IHG Hotel?
Many travellers enjoy visiting Fort Langley National Historic Site (15.4 km), Historic Stewart Farm (14.6 km), and Maple Ridge Museum (13.7 km).
Is Holiday Inn Express & Suites Surrey, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.