We traveled the sunshine coast in July. Beyond Bliss was a great night stay. Restaurants walkable distance. We arrived after 6pm and it was a simple procedure to again access to the room. Room as clean, cool and comfortable. Cool - being good air conditioning as the temperature was around 36C. We were able to enjoy the provided patio set to enjoy the amazing sunset.
Friendly and welcoming staff. Large sitting room with balcony, fully equipped kitchenette with breakfast counter. Roomy bedroom and bathroom. Lots of storage space including two closets. Convenient location with good coffee shop and restaurants nearby. Close to the ocean.
I have been coming to Beyond Bliss Suites for several years. A great spot with very comfortable and well-appointed suites with a full kitchen, living room, balcony, electric fireplace and jetted tub. Super views on the West side. 2 minutes from the ferry. A warm welcome to Powell River.
We arrived at the hotel at around 2:30 just to see if our room would be ready as in some instances this could be the case. It wasn't, which was okay as check in was not till 4PM. We asked at the front desk if the coffee place across the street was open and they said they didn't know and they thought it might already be closed. We asked if they knew of any other place we could go to but they didn't and no suggestion was offered. We were in town to visit our daughter who had just moved into the area 6 months back, so this wasn't an issue as we just decided to go to her place to wait till check in time. When we got back later we realized I had left my purse at my daughter's place. My husband had his credit card out so that they could see we had a credit card to secure the room but I asked if we could still use my card to pay for it. Angela at the desk said she had to charge the credit card that my husband had in his hand at that time. I tried to explain again that I had accidentally left my purse at my daughter's and before I could finish she again said, she had to charge the card that we had at the time. I started to say again, "can you not charge the card that I used when I booked the room online", and at that point she stopped what she was doing, glared at me and said in no uncertain terms, "I need to charge THAT card" pointing to my husband's card. Honestly I was so taken aback by her admonishment that I was speechless. My husband then said to her, "You know, you could be more polite. All we are doing is talking to you about our credit card". She then apologized, but we didn't feel the sincerity in the apology. She then handed us our room keys and said, "you can go out the door and up the stairs" and waved her hand in the general direction of the door to the street. -- but it was unclear to us where the stairs were -- was it outside? Did we have to go out then back in through another door? So we asked her "what stairs?" and again the glare. There was no sign that said stairs, there was a door inside we could use, and apparently another door outside, but the way she directed us to where we would find the stairs was so unclear and flippant. We had never been to Powell River before, this was our first experience and "taste" of what people in this city would be like and it was the worst introduction any tourist could've been unlucky enough to receive. This was all so baffling to us because Angela was quite nice to the group of 4 women who checked in ahead of us. What was it about us that caused the attitude change? In most of our other hotel stays, the credit card is charged at the end of the stay, not the start. However, this was not the issue here -- we were not arguing the fact that our card was going to be charged at that moment, we were only trying to ask if the card we had used to book online could be charged as opposed to the one we had a the time. If that could not be accomodated, then so be it -- but the way we were so rudely told this was the case was totally unacceptable. We have never experience this kind of poor service in all our travels -- this is not how you get repeat business. I did go back the next day to talk to Angela and voice out my displeasure at how we were treated. I told her that being in the hospitality industry, she might want to try being more hospitable to the paying customers. We felt she was rude and condescending to us. We had just arrived and she made us feel like we were an intrusion and an obligation -- people she had to deal with as part of the job, nothing more. She then tried to explain that the reason there was a concern with the credit cards was because they pay huge fees if they have to charge then rebill credit cards.... to which I replied that wasn't the issue. That's not what we were asking anyway. The issue was the way she dealt with our request to see if the credit card we used to book the room which we didn't have at that precise moment at checkin could be the one that was charged. But she never even listened long enough to hear what we were asking -- instead we got attitude and the curt response, "I HAVE TO CHARGE THAT CARD", pointing to my husband's card. I mentioned to her after the fact, that what we were requesting would've been what they would've done anyway had we checked in after 6 PM, using their contactless checkin procedure. They would've charged the card we used to book the room online. Other things (see pictures) -- the white sheets on the bed had black marks along the bottom, the bedspread was worn and threads were visibly fraying. The dust along the wall on the back and sides of the headboard, as well as the electric outlets were extremely dusty. The heat/AC in the room did not work and when we asked for help the answer we got was, "I don't know how it works, I work in the Spa" -- which I get, but to a paying guest that's not a good enough answer. The bathtub drained so slowly and the lamp in the living room was missing a bulb.The room was very nice, but it is poorly maintained and in the end what leaves the most lasting impression is how we were treated. Personal treatment and relationships made will resonate more to the overall experience -- they are more important than the surroundings you are in. In fact, a subpar room partnered with sincere and kind service would be far better than great surroundings and disrespectful service. We will not be returning to this hotel. …
Our first impression was that this was a little weird. They charged us for the stay the night before and sent us instructions on how to get in that made it evident that no one was really around to help. It was a bit hard to find because there is street parking right in front and if you have the misfortune of having a big truck parked in front of the door, you can drive right past it (ask us how we know, hahah). It doesn’t look like a place to stay from the street. But, once you find it, you realize the instructions make perfect sense and it’s actually quite easy to get in. One thing to note: these are not accessible. There are four suites and they are up a flight of stairs. Inside, we were pleasantly surprised by how comfortable and big the suites are. We didn’t get to stay on the ocean side but the street side was very bright and also very quiet. It has everything you need for a short or a longer term stay. We only stayed one night but this would be a great home base for a longer stay - full kitchen, big bathroom, and a comfie king size bed!…
Very good place to stay at Powell River. Clean and spacious room. Nice view if staying in room facing west. Check in very easily with code and lock provided. Definitely will recommend this place for everyone
I was happy to support this small business during Covid times. Conveniently located near the ferries and plenty of local restaurant options, Beyond Bliss is set up for contactless check-ins, with a large back deck with a view over the ocean. The room was clean and modern. My only wish was that there was a tub.
We really liked our suite. It was fully stocked with everything we needed to make it a comfy stay. We highly recommend it. Great location right in the middle of the action. I was treated to an amazing massage that was very relaxing and calming. Thanks to everyone at beyond bliss for making our stay so enjoyable. We will see you soon. The Gray/Martin family
Our stay was short but it left a lasting impression. The view was magnificent from our room. The suite is very clean and spacious. The only small issue is that the air conditioning did not work. We were able to open the balcony door to bring in some fresh air to cool down the suite Overall, this is a probably the best place to stay in Powell River
thank you !beyond bliss and spa and to our host angela and thanks to all the ladies of the spa ,the place is amazing we have the room #203 king bed and my niece is in room #201 two double bed very clean rooms. the ice machine in our room is a plus and so the assorted tea , coffee and a bowl of creamers .the beautiful ocean view is amazing it is a beautiful day today we stay in the balcony untill very late , definetely we stay here again