Brentwood Bay Resort & Spa
849 Verdier Ave Brentwood Bay, Central Saanich, British Columbia V8M 1C5 Canada
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US$224
Fully refundable before 23-06-09
US$224
Fully refundable before 23-06-09
US$224
US$188
Booking.comUS$223
PricelineUS$223
TravelocityUS$224
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About
#1 of 3 hotels in Central Saanich
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Providing joyfully graceful hospitality, Brentwood Bay Resort is a serene and stunning experience. Guests describe feeling instantly at peace and at ease when they arrive. The 35 rooms have spectacular ocean views, jetted tubs and private patios. Butchart Gardens is just across the bay, there are wineries and breweries within minutes of the property, and if you feel like simply staying put - the amenities at the resort are worth staying on property for… A Spa with deeply relaxing treatments, and an outdoor heated pool & hot tub. A Pub with a feel good vibe and friendly service. A Marina with paddleboard and kayak rentals in the summer months. The Arbutus Room restaurant with live, local music and a multi-course menu that changes weekly. The entire experience from the moment you check in to the time that you leave is intentionally designed to create joy, love and relaxation. Because everyone is deserving of the extraordinary.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Hiking
Water sport equipment rentals
Car hire
Wifi
Hot bath
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Evening entertainment
Patio
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Manicure
Massage
Pedicure
Waxing services
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Fireplace
Private balcony
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Safe
Electric kettle
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, Spanish
Location
51Somewhat walkable
Grade: 51 out of 100
111Restaurantswithin 10 km
67Attractionswithin 10 km
849 Verdier Ave Brentwood Bay, Central Saanich, British Columbia V8M 1C5 Canada
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We booked the hotel because of the spa and the because of the 5 stars. They call themselves a “luxurious boutique hotel”. Well, here is my review. Our welcome: The entrance is not very big and can be overseen pretty easy. But we made it to the parking lot. There is no check-in parking spot. Just park anywhere on the property and go to the door. When we entered, we saw a little lobby with a shop to the left and a counter on the right. We went to the reception and a young girl looked at us. No “welcome” or “how was your travel”. We mentioned that we want to check in and she said “yes – OK – you booked a garden room with king size bed.”. Still no “welcome” and no smile. I mentioned that we booked a suite over booking.com because this is our honeymoon. She told us that booking.com is doing always wrong and we booked the lowest category of room. I showed her my confirmation – it said “Suite” – and she got her manager. Still no smile – still no welcome feeling for us. The manager lady told us (without smile and hello) that this is always a problem of booking.com and we booked the garden room with king bed. I asked if she was angry at us – because there was no welcome and no try to help. She said that they treat all customers like this, and she has no hard feelings against us. Wow. I took the key, and we went to the room. Still in my mind: 5 star luxurious boutique hotel. The room: The rooms can’t get accessed from a hallway – only from the outside – directly from the parking lot. Well – like in a motel. The rooms have the size of a normal motel room with a bed, a table, to leather chairs and a fireplace with a timer. The furniture is a bit outdated. You have a coffee maker and a TV. The alarm clock is old (you can’t see the display anymore) and the phone is pretty old with no function (display, direct call etc.). The view from our room was nice to the ferry dock. The bathroom is functional with no amenities. Only some soap and some lotion in fixed bottles. You have a “walk in” shower with no hand shower. The highlight here is the jacuzzi tub. There is a little “balcony” with seating at the end of the room. The room was OK clean – bit dusty. The paint has some scratches and some dead mosquitos were hanging on the ceiling. In the tub was a long dark hair. Not from us. The AC was pretty loud – we could not use it during the night. When you turned the AC off you could hear the pretty loud fridge (no minibar). We tried to get no cleaning service – but they ignored our “don’t disturb” and cleaned the room anyway. They just did the basics. The Spa: My wife took some massages here – she liked them all. The hotel: There is no indoor-pool but there is one on the outside. This feels pretty old. They mention on the website that the pool is for adults only. But during our stay it was a playground for kids. There are two restaurants. The pub – no reservations – pretty busy – good food. And the restaurant. No complains here. The lobby crew is pretty young and unexperienced. We had a pretty contrast because we came from a real 5 star luxurious hotel (Paradox Vancouver). Lovely rooms – perfect service. So our stay at the Brentwood Bay Resort was not what we expected. Would I say this is a 5 star luxurious boutique style hotel – 100% not. I don’t know where the stars are coming from. I would say this is a pretty good motel or maybe some kind of lodge (lodge was the old name of the hotel). It is definitely not a resort, and I would rate them with 3 stars. With a better service, some amenities they could make it to a fourth star. Would I book it again: No – We don’t want to come back. The area is nice – the view is good – but the service and the wrong advertisement makes a bitter taste. …
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kris Eisnor, Guest Services / Front Office at Brentwood Bay Resort & Spa
Responded yesterday
Hello Ostii, Thank you for taking the time to place a review from your stay. We are sorry you did not enjoy your time here with us. We try our best to give each of our guests the best possible experience at a beautiful resort and saddened to hear we are not the destination for you. Thank you for giving us a try and we will use your experience to grow for others.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I thought I should say a few words about my recent 2 night stay at the Brentwood Bay Resort. The day started early and we were offered space on an earlier ferry from Tsawwassen arriving on the Island earlier than expected. We decided to spend time in Sidney, B.C. a cute little seaside town full of interesting friendly shops and restaurants. It was a chilly day and eventually we headed to Brentwood Bay Resort arriving around 2:30PM hoping our room was ready. We were advised check-in was 4pm and we would be notified when it was ready. There was not much to do as the “resort” is situated in a residential area adjacent a ferry landing. The outdoor pool looked inviting but it was cold, windy and raining and no access to a room to change. We walked the neighbourhood ending up sitting in the car to stay warm and dry. At 4pm I approached the check-in desk where 3 staff members were engaged in conversation. I enquired about our room and was told, without looking at me, “oh yes we have some rooms ready.” The hotel is a 3 story building with room entrance on the parking lot side much like a motel. Our room, on the top floor, was filled with light with a wonderful full wall of windows facing the water, moored boats and the ferry dock. The room, very West Coast, had a fireplace in one corner [which we used often]. The bathroom had a large jetted tub abutting the vanity [not the easiest to get into]. The king bed on a low wood platform. The bed, sink, and toilet are all low to ground which is great for shorter people but not those who are tall. The room appeared clean. It was very quiet. We visited the Pub and although almost full and very busy, service and food were great. The Cobb Salad comes with a jammy egg. Maybe asking guest at time of ordering if that is OK would be preferable. On returning to the room we decided a bath would be great. The bathmat had numerous holes? There was no soap except in a bottle at the back of the vanity 8 ft. away? The second night we returned to the room. The bed was made but garbage not emptied, dirty facecloth in shower, no water or cream for coffee {Nespresso}. The bed has the worst mattress of any hotel I’ve visited. On this visit I would give 3+ stars with the possible max being 4. This is not a 5* hotel. It is a lovely peaceful location with limited activities. It has very inconsistent housekeeping. Staff is young and need to reach out to guests if rooms aren’t ready or just to say “Hello”. 4pm check-in may be good for Brentwood Bay Resort but 3PM is the norm. Customer service should be paramount if only a kind, friendly acknowledgement. A Resort…No. Luxurious….No In retrospect I have questioned because this was a trip to a family funeral was I too sensitive? No I don’t think so. I have traveled the world and stayed in outstanding and ok places. This was 3+ stars with the ability to be a good 4 Stars. …
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Date of stay: April 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Kris Eisnor, Guest Services / Front Office at Brentwood Bay Resort & Spa
Responded 3 weeks ago
Thank you for taking the time to provide your feedback. We are happy about certain things we did right but saddened about where we fell short. Our Housekeeping services could have done a much better job and we apologize for that. We are constantly trying to get better and hone our craft. Our check-in time is of 4:00pm and check-out of 11:00am is noted on our website and confirmation letters and standard to the majority of the industry in our area. The resort does offer a marina with kayak rentals, full service spa, dining room, pub, and 35 guest rooms. Resort...yes and we certainly offer plenty of wonderful services to feel special, relax and getaway from it all. We hope you choose to return under better circumstances, enjoy all the services we have to offer. Hopefully after this, we can change your mind.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I love the huge bathtub! Everything looks new and sparkling in this secluded resort. The view is a quiet bay surrounded by tall forest. All is quiet here. The food is good. I recommend the sashimi. The bread is local - Portofino - and, along with this toast, the preserves they serve with breakfast are the best.
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kris Eisnor, Guest Services / Front Office at Brentwood Bay Resort & Spa
Responded Apr. 12, 2023
Thank you for taking the time to let us know about your stay. We are so pleased you enjoyed your stay and food with us :) We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Happy hour at BB, beautiful location and a great outdoor space weather permitting.. Good selection of happy hour appetizers along with wine but only 1 beer available, not my favourite. Would be nice to have a choice of beer as they have a number on tap. Service was excellent
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kris Eisnor, Guest Services / Front Office at Brentwood Bay Resort & Spa
Responded Mar. 21, 2023
Thank you for stopping by and for taking the time to let us know your thoughts. We hope to see you again :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A group of us recently stayed at Brentwood Bay Resort and while our experience at the Spa was wonderful, the same cannot be said for the pub. It seemed that from the time we arrived at the pub we were an inconvenience which is odd because you would think they would want guests of the hotel to eat there as well. It was quite unfortunate because the treatment we received from one staff member left a lasting negative impression that has coloured our whole visit. We did speak to the front desk staff about our concern following our dinner and we were told that a manager would follow up with us. This did not happen. A second trip to the front desk the following day also promised follow up, again with no result. A subsequent email sent to the hotel has gone unanswered. There will not be a return trip to this hotel.…
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Kris Eisnor, Guest Services / Front Office at Brentwood Bay Resort & Spa
Responded Mar. 12, 2023
Hello Happy_Traveller_Van Thank you for taking the time to let us know about your experience at our Pub and Spa. We are so happy you enjoyed your time at the spa but saddened your experience at the pub was less than perfect. I would be happy to speak to you to learn more about the service you received. I apologize there was no follow-up from our team and hope to hear from you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went December 24, 2022 to the Spa. A family treat. My massage was with Tyler a very experienced practitioner. I have also learned massage and he is quite knowledge and has extensive training about the body and what movements will help you. If you are thinking about getting a massage this is a great place to come.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kris Eisnor, Guest Services / Front Office at Brentwood Bay Resort & Spa
Responded Feb. 5, 2023
Thank you Andrea, we are so glad you were able to relax!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A late August stay perched on an inside bay on Vancouver Island (about 30 minutes north of Victoria) was such a treat! It is the quintessential accommodation for a Pacific Northwest location. The rooms are uniquely laid out with decks overlooking the bay and sunsets. The art throughout the hotel is representative of the area. The hotel restaurant is excellent for dinner and breakfast. We were able to stay two nights--perfect!
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Date of stay: August 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kris Eisnor, Guest Services / Front Office at Brentwood Bay Resort & Spa
Responded Feb. 5, 2023
We appreciate you choosing us for your getaway across the border. We hope you were able to relax, recharge, and reset for everyday life.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I just spent my birthday night at Brentwood Bay Spa & Resort and I cannot say enough good things about our stay! Started with some treatments in the spa which were top notch by both our girls. Best spa experience by far! Went up to check into our room and was given a glass of local cider to enjoy. The room was immaculate and everything we were expecting and more. Beautiful view, super comfy beds, fire place, walk in shower. Went down and spent some time in the outdoor hot tub before heading to the pub for dinner. Food was amazing, drinks were on point, staff were amazing! We noticed that every staff member was helpful and cheerful and everyone looked like they enjoyed their job, which says a lot these days. The room was so quiet and the beds were so comfy which meant a good night sleep was had. Breakfast in the restaurant was again amazing, large portions, great coffee and the service again top notch and friendly. We even purchased a couple indigenous gifts from the gift shop. Will definitely be back and would definitely recommend this place to everyone! 10/10!…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kris Eisnor, Guest Services / Front Office at Brentwood Bay Resort & Spa
Responded Feb. 5, 2023
We appreciate you taking the time to provide your feedback and letting us know about your stay. We are so happy you enjoyed everything and hope you make the time to visit us again :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I was only able to stay at this lovely location for one night but it did not disappoint. Stunning views, great rooms and friendly staff. Looking forward to coming back on a personal trip and try the spa. We ate one night at the hotel, the food and drinks were fantastic. Parking on site as well
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kris Eisnor, Guest Services / Front Office at Brentwood Bay Resort & Spa
Responded Nov. 6, 2022
Thank you for your wonderful feedback! We are so happy you enjoyed the resort and cannot wait to see you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stopped here for one night before flying from nearby airport - drinks and dinner in restaurant overlooking the ferry terminal - Lana very friendly and professional Maria on the front desk was excellent at managing problems with taxis for us to get to the airport - thank you for that Room was good - massive bed with lovely pillows and covers - only spent a few hours here but managed to use the outdoor heated pool in the morning - very nice
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Date of stay: September 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kris Eisnor, Guest Services / Front Office at Brentwood Bay Resort & Spa
Responded Oct. 25, 2022
We are so happy you enjoyed your stay and the amenities here. If you ever fly this way again we would love to have you back :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$200 - US$354 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
brentwood bay hotel brentwood bay, brentwood bay resort and spa, brentwood bay inn
LOCATION
CanadaBritish ColumbiaVancouver IslandVictoria Capital Regional DistrictCentral Saanich
NUMBER OF ROOMS
35
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Frequently Asked Questions about Brentwood Bay Resort & Spa
Which popular attractions are close to Brentwood Bay Resort & Spa?
Nearby attractions include The Butchart Gardens (1.5 km), Victoria Butterfly Gardens (2.4 km), and BC Aviation Museum (7.6 km).
What are some of the property amenities at Brentwood Bay Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Brentwood Bay Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Brentwood Bay Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Brentwood Bay Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Brentwood Bay Resort & Spa?
Conveniently located restaurants include The Dining Room Restaurant - Butchart Gardens, Mary's Bleue Moon Cafe, and Cafe Zanzibar.
Are there opportunities to exercise at Brentwood Bay Resort & Spa?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Brentwood Bay Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Brentwood Bay Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Brentwood Bay Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Brentwood Bay Resort & Spa?
Many travellers enjoy visiting Hatley Park National Historic Site (15.9 km) and Craigflower Manor and Schoolhouse (14.2 km).