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I had expected more... the room had been ‘renovated ‘ but it’s more of a quick lick of paint and new carpet rather than a modern refurb.
As platinum elite , and used to Starwood treatment, I was expecting a great automatic upgrade. I knew...More
Response from Heidi M, Front Office Manager at Bristol Marriott Royal HotelResponded today
Thank you for providing your honest feedback following your recent visit with us. Providing the highest level of hospitality is our number one priority and as I said in response to your guest satisfaction survey I would like to take this opportunity to...More
Stayed for one night, lovely large room, very comfortable bed, huge bathroom, lots of space. Hotel undergoing renovation but the work was not intrusive and I think the end result will be splendid. At the moment some areas are a bit tired, but this should...More
I realize this hotel is in an older building but it desperately needs an update. The room I was assigned to was old and tired (probably because I had a cheap corporate rate).
I also visiting a coworker's suite which was on a recently upgraded...More
Response from Heidi M, Front Office Manager at Bristol Marriott Royal HotelResponded 1 week ago
Thank you for choosing to stay at the Bristol Marriott Royal Hotel and providing your honest feedback..
Providing the highest level of hospitality is our number one priority and we sincerely apologise for falling short of meeting your expectations. I would like to...More
I booked the hotel through a third party website, where I paid in advance on the basis of not making any changes/cancelations to the booking. Unfortunately, one of our party broke her hip just before our visit and was in hospital. I contacted the hotel...More
This is my second visit. I booked through an app, so I paid up front some months ago. The offer was good for such a high quality establishment... but from my previous experience I had no qualms with the costs. You get what you pay...More