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The Chester Grosvenor

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The Chester Grosvenor
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1,866 Reviews from our TripAdvisor Community

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Showing 1,842: English reviews
Bishops Stortford, United Kingdom
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 days ago NEW

Stayed at this great hotel midweek for a birthday treat. I could not complain about anything . The staff were exceptional, the room as described and the midweek tasting menu was beyond all expectations and amazing value( it must be tried). I was I confess concerned about the cost as I "don't do" expensive but it was mad, such good... More 

Helpful?
Thank Fillup42
Tonbridge, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

My wife and I stayed at the grosvenor last w/e the location is perfect for shopping as it is in the centre of Chester the staff where friendly and helpful the rooms were very nicely decorated, we were offered complementary champagne and chocolates which they offered to deliver to our room (they forgot and I had to chase by phone)... More 

Helpful?
Thank peterwolfe
Oldham
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 days ago NEW

The room and facilities generally were excellent. Attentive staff in the main, good food and drink. What a pity there was a conference there with people who think it is acceptable to shout and bang doors for an hour at 2 am. Disappointed that the hotel staff did not deal with it at the time - they just apologised the... More 

Helpful?
2 Thank JanOldham
Bucks
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

Stayed here for one night and would certainly return again for longer. The hotel is in an ideal location, right in the centre of Chester, so shops and restaurants are on your doorstep. We were given a free room upgrade on arrival which was a lovely welcome! The room was large and comfortable with all the extras you might want... More 

Helpful?
Thank Katherine46
TheChesterGrosvenor, Harry Shepherd, Resident Manager at The Chester Grosvenor, responded to this review

Dear Katherine46 Many thanks for such a warm review, it's good to know that you would return for a longer stay! As you say, being right in the middle of the main street the hotel is so well placed for everything Chester has to offer, with the staircase to the stunning City Walls just steps away from the front door.... More 

1 review
Reviewed 1 week ago via mobile

Just back from celebrating my mum-in-law's milestone birthday. She generously decided to take us to the Grosvenor and it lived up to all expectations. A treat in every sense, our stay was made even more magical as the hotel was already bedecked with twinkling Christmas finery. The staff are lovely - a particular mention for Ben who brought us drinks... More 

Helpful?
Thank Lisa S
TheChesterGrosvenor, Harry Shepherd, Resident Manager at The Chester Grosvenor, responded to this review

Dear Lisa S What a lovely review, it's a pleasure for us all to know how much you enjoyed your Grosvenor experience. Chester is such a lovely city at Christmas and we embrace the festive spirit with much enthusiasm! Ben will be delighted at his personal mention, and to know how much you appreciated his service. I hope you do... More 

wirral
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

This is a fantastic hotel, it was our anniversary. The staff were amazing so polite and helpful the room was beautiful and the food in the Simon Radley resturant was top notch. We will definitely be staying again and dining again xx

Helpful?
1 Thank jmrzh
TheChesterGrosvenor, Harry Shepherd, Resident Manager at The Chester Grosvenor, responded to this review

Dear jmrzh It was our pleasure to welcome you both for your anniversary, The Chester Grosvenor really is a lovely venue for a personal celebration. Your recognition of our exceptional team is warmly appreciated, and my thanks on behalf of us all for such kind words about our service. Simon Radley will also be delighted that you enjoyed his food... More 

Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago via mobile

We stayed at the Grosvenor for my wife's Birthday. The hotel was everything we thought it would be and more. Superb service from all of the staff from the beginning to the end of our stay. The hotel is located centrally giving easy access to the shops and the city walls. It was also the beginning of Christmas and the... More 

Helpful?
Thank Edward B
TheChesterGrosvenor, Harry Shepherd, Resident Manager at The Chester Grosvenor, responded to this review

Dear Edward B It's always good to know when we have achieved, and hopefully exceeded expectations, and thank you so much for taking the trouble to tell us how much you both enjoyed your wife's birthday celebration at The Chester Grosvenor. As you say the hotel enjoys a prime location in the heart of the city, which really does make... More 

Manchester, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

We booked a night here as a relaxing getaway and it did not disappoint! The hotel is beautiful and the staff were all very friendly and helpful. We used the spa and had a treatment which was very clean and quiet, adding to the relaxing atmosphere. We decided to order room service. It was restaurant standard food-they even made a... More 

Helpful?
Thank ohe88
TheChesterGrosvenor, Harry Shepherd, Resident Manager at The Chester Grosvenor, responded to this review

Dear ohe88 Your review really does sum up the experience that we hope to achieve for every guest, and it was a genuine pleasure to read how much you enjoyed every aspect of your stay. Recognition of our fantastic team is particularly appreciated, my thanks on behalf of us all for such kind feedback and it's good to know that... More 

Birmingham, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

Stayed here at the beginning of last week , lovely hotel with lots to do. Will highly recommend as already got idea for another booking later next year really enjoyed! thank you very much for our stay

Helpful?
Thank ashmorelauren
TheChesterGrosvenor, Harry Shepherd, Resident Manager at The Chester Grosvenor, responded to this review

Dear ashmorelauren Many thanks for your recommendation and your appreciation! It's good to know that you enjoyed what I assume was your first experience of The Chester Grosvenor, and that we will be welcoming you back in 2017. If I can personally be of any assistance in making your arrangements then please do contact me directly. Kind regards. Harry More 

Wirral, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

Afternoon tea and an overnight stay for wifes birthday. Service from arrival to departure 1st class. A decadent Afternoon Tea - expensive yes, but worth it - absolutely. Room was excellent apart from one gripe, the shower. Designed by Newton I think. The back wall fitting over the back of the bath flowed... straight down, no pressure what so ever.... More 

Helpful?
Thank Idespair
TheChesterGrosvenor, Harry Shepherd, Resident Manager at The Chester Grosvenor, responded to this review

Dear Idespair Many thanks for your review, and my apologies for the delay in responding. Firstly, it was a pleasure to read that our service met the high standards that our guests expect from The Chester Grosvenor, and also that you enjoyed your afternoon tea experience. I was sorry however to learn of the challenges that you encountered with the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
La Brasserie
La Brasserie
Cuisines: European, British
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of beautiful Chester, the Grade II listed building, with its black and white timbered façade belies the modern elegance of the interior. The hotel offers both relaxed Parisian style dining and an exquisite Michelin star experience along with luxurious bedrooms and a heavenly spa. ... more   less 

Additional Information about The Chester Grosvenor

Address: Eastgate, Chester CH1 1LT, England
Region: United Kingdom > England > Cheshire > Chester
Price Range: $239 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Chester Grosvenor 5*
Number of rooms: 80
Reservation Options:
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Also Known As:
The Chester Grosvenor Hotel Chester
The Hotel Chester
Hotel Style:
#1 Spa Hotel in Chester
#1 Romantic Hotel in Chester
#3 Luxury Hotel in Chester
#6 Family Hotel in Chester
#11 Business Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from The Chester Grosvenor staff and other travellers.
19 questions
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Questions? Get answers from The Chester Grosvenor staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't have a room over the bar, we didn't but the bar stays open until the last guest goes to bed, he he.”
 of 5 bubbles Fillup42, 30 Nov 2016 | Read review
“Need to speak to hotel on best rooms as all depends on your budget”
 of 5 bubbles peterwolfe, 30 Nov 2016 | Read review
“Ask for a room that will be well away from conference guests”
 of 5 bubbles JanOldham, 30 Nov 2016 | Read review
“Take your own chocolates and wine as the mini bar is a little expensive.”
 of 5 bubbles mpapalmer951, 23 Nov 2016 | Read review
“Unsure if they are available but rooms on the front overlooking the high street would be the best.”
 of 5 bubbles suels12345, 17 Nov 2016 | Read review
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