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Hallmark Hotel The Queen, Chester

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#13 of 45 Hotels in Chester
Certificate of Excellence
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1 room 2 adults 0 children
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Hallmark Hotel The Queen, Chester
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3,092 Reviews from our TripAdvisor Community

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Showing 3,049: English reviews
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St. Annes-on-Sea, United Kingdom
Reviewed yesterday NEW

I was visiting my step-daughter so decided to stay at the Queen for a mid-week trip to Chester. Our room was an executive room however it was on the small side to what would we have expected so slightly disappointed. The hotel is excellent and the staff are very accommodating. Across the road from the train station so we didn't...

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Thank HallHill
Hull
Reviewed yesterday NEW

My husband and I stayed here for 2 nights over the weekend after booking a deal on the Hallmark website (£185 for 2 nights with breakfast). We arrived just before 3pm and parked in the East Train Station car park (£6.50 for 24 hours compared to £15 at the hotel). Lots of spaces and next door to the hotel's back...

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1Thank sexybexywexy
Derby, United Kingdom
Reviewed yesterday NEWvia mobile

Hotel is fabulous and the restaurant food is superb. We stayed with a deal in a four poster room with breakfast and dinner included and this was excellent. Quality of food was excellent. The car park is the problem because so expensive, £25 for two nights is a bit steep. Two disappointing things,Would have thought that this room came with...

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Thank SAW1953
Coventry, United Kingdom
Reviewed yesterday NEWvia mobile

Had a fantastic one night stay , everyone from reception team to all other staff made us feel very welcome. Had a lovely twin room with everything you could wish for. Evening meal was delicious as was breakfast. We were part of a coach tour and everybody agreed that everything was 1st class. Thank you all the team. Trish,& Marie.

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Thank Patriciaobrien
Reviewed 2 days ago NEWvia mobile

After first visiting the hotel back in October 2016, we were impressed and booked a further 2 nights in February. We booked the double room and we're placed on the ground floor room 85. The bedroom itself was lovely having stayed in an upgraded room previously we could compare on the added extras you did get. However in the bathroom...

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Thank Emily N
doncaster
Reviewed 2 days ago NEW

We originally stayed on ground floor room 84 queen rooms traditional room . small but clean although bed was little hard and pillows were rubbish. decided to upgrade to kings quarters very sparious and grand. lovely modern room. we had the afternoon tea lovely and kings grill restaurant in the evening knock out food chateaubriand fantastic complimented the chef personally...

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Thank christine E
worcester uk
Reviewed 3 days ago NEW

We didn't actually book this hotel!! We'd bought a Groupon deal for the Westminster hotel opposite, but somehow our reservation got lost (??!!), so, after some confusion, we were 'upgraded' to the four star hotel over the road!! By coincidence, earlier in the day, having parked in a carpark nearby, (£6.50 for 24 hours) neither hotel has a carpark, we...

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Thank travelexpress
Birmingham, United Kingdom
Reviewed 3 days ago NEW

Stopped for only 1 night but will definitely stopping at this hotel again. Staff were all great our room was spotless clean a very good size and nicely decorated. Had breakfast this was also very good. Good location 1 minute to the station if on the train plenty of car parking and only 15 minutes walk to the town centre....

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Thank brian s
Liverpool, United Kingdom
Reviewed 3 days ago NEW

Had a really enjoyable stay at this hotel. The room was beautiful, large and very comfortable. The bathroom was fantastic with a big stand alone shower as well as bath. The breakfast was plentiful and it is advisable to get down early as it does become busy. The hotel seemed to be fully booked but this did not mean a...

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Thank June M
Bedworth, Warwickshire, England
Reviewed 3 days ago NEW

We stayed at the hotel for 2 nights arriving Monday 13th February 2017 The location of the hotel is great, next to the train station, even if travelling by car, huge car park (chargeable) Check in was very easy Our room was 1506 in the new part of the hotel, and although the room is a good size, we had...

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Thank Perkyboy
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear Perkyboy Thank you very much for choosing to stay with us and thank you for rating your visit 4 stars. I am sorry to hear you encountered these issues on your visit but from you review i can see that you understand incidents such as this are isolated and very few and far between. I assure you i will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more   less 

Additional Information about Hallmark Hotel The Queen, Chester

Address: City Road, Chester CH1 3AH, England (Formerly Hallmark Chester The Queen, Best Western Premier Collection)
Region: United Kingdom > England > Cheshire > Chester
Price Range: $129 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel The Queen, Chester 4*
Number of rooms: 218
Reservation Options:
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western
Hotel Style:
#8 Romantic Hotel in Chester
#8 Luxury Hotel in Chester
#9 Business Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel The Queen, Chester staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms will eventually be upgraded but it might be a good idea to ask for one that has been refurbished just in case.”
 of 5 bubbles katiequirk, 17 Feb 2017 | Read review
“Up grade for a bigger room.”
 of 5 bubbles patchwork_11, 13 Feb 2017 | Read review
“We were on the 4th floor King's Quarters and on the side, it was very quiet.”
 of 5 bubbles jenigirl8, 12 Feb 2017 | Read review
“Kings Quarters Rooms appear to be the best bet?”
 of 5 bubbles longlegs2014, 9 Feb 2017 | Read review
“Enquire of the hotel as there are several varieties of themed rooms available to suit your stay if that would make a difference for you.”
 of 5 bubbles davidwA3369JT, 20 Jan 2017 | Read review
5 of 5