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Hallmark Hotel The Queen, Chester

Booking.comUS$86*
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#13 of 44 Hotels in Chester
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
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Hallmark Hotel The Queen, Chester
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3,237 Reviews from our TripAdvisor Community

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Showing 3,194: English reviews
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Lancs/cumbria
Reviewed today NEW

We booked a couple of rooms through Groupon. When we arrived, there was a mix up with our rooms. However, the staff were brilliant and sorted everything out for us quickly and with a smile. They upgraded us and the rooms were spotless and a bit quirky in a good way. The breakfast is unbelievable!! They boast 103 items on...

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Thank gingerscart
Reviewed yesterday NEW

Booked a night for mum and I last night - I've stayed here before, I can honestly say it's so much best than I remembered! The staff were brilliant, from Jessica at reception to all the guys in the Kings grill Melvin, Craig Matthew and of course Sam at the bar, mum was blown away by the polite manner and...

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Thank Ally P
Reviewed yesterday NEWvia mobile

The hotel was booked by my Children as a surprise for my 60th birthday We entered the hotel and the staff greeted us with a smile. There Was a queue waiting to be checked in. The concierge asked if we wanted a drink whilst we waited. He ensured we were happy whilst waiting. When we booked in we were upgraded...

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Thank pauleb123
Stockport, United Kingdom
Reviewed yesterday NEW

We stayed here to celebrate our 5th wedding anniversary. The hotel itself is lovely and the staff were very polite and helpful. It's in a good location with only a 10 minute walk into the centre and ample parking nearby (although this does cost an additional £15 at weekends!) The waiting room was a nice place to have a drink...

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1Thank Clare L
Volterra, Italy
Reviewed yesterday NEW

Conveniently situated hotel. Had a spacious twin room. The staff at the hotel were friendly and helpful. Unfortunately our room was above an incredibly noisy function which kept us awake until 1am. As we wanted a relaxing break this was not great. When we rang reception at 11.45 we were offered a room change but then were told that no...

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Thank 614clair
Swansea
Reviewed 3 days ago NEW

Enjoyable 2 night stay.We were moved to a much larger room after being unhappy with our original one which was smaller and far from the lift. Breakfast was excellent with a large choice of dishes.Had a meal at The Waiting Room which was delicious and good value. The only negative is that you need to catch a bus to the...

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Thank beemoz
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear beemoz Thank you for your glowing 5 star review of your visit here at The Queen Hotel. I am very happy to see you had a great visit here and took advantage of the hotels dining facilities. We do have a very convenient location in the city and although there is a bus the walk is certainly not too...

Winsford, Cheshire
Reviewed 3 days ago NEW

Not having expected to stay here, we were more than happy with the experience. We'd booked a stay at another Hallmark Hotel but they had overbooked and on arrival we were told there was no room at the Inn. They had transferred our booking to the Queen’s Hotel in Chester. More than a little apprehensively we drove to Chester. We...

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Thank Jill H
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear Jill H Thank you very much for your review. We are every so happy to see you had a 5 star visit here after being moved from our sister hotel, i am overjoyed to see you managed to enjoy our interesting corridors and gardens full of history. One word on the parking, just beware as the "Free Parking" alongside...

Wigan, United Kingdom
Reviewed 4 days ago NEWvia mobile

Stayed here on a 1 night groupon offer in a queen executive room. The room was lovely. Bed exceedingly comfortable. The bathroom was quite big and the only downside was that it was really cold in there. Due to the old building and heritage there was no double glazing and there was no secondary glazing in there and only a...

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Helpful?
Thank fnorma1
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear fnorma1 Thank you for your glowing review of your recent visit to our wonderful hotel. We are very happy you had a great visit and took advantage of one of our offers (Be sure to sign up for our newsletter for the best offers available) Kind Regards

Kingston, Canada
Reviewed 4 days ago NEW

We were travelling by train to meet family so the fact that this hotel is across a quiet street from the station was so convenient and meant no need for taxis. The refurbishment of the hotel is so well done, all the accommodation is in a separate building with beautiful courtyards and enclosed walkways connecting it to the original hotel....

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Thank 252Jackie
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear 252Jackie Thank you for taking the time to review your visit to our hotel. We strive to give every guest the best possible experience and i am happy to see we did not disappoint. i hope you can visit again when you next come to see your family. Kind Regards

London, United Kingdom
Reviewed 4 days ago NEW

Rooms are very comfortable and have all the basic amenities you would expect. Decor is interesting and unique throughout the hotel. It's a genuinely nice place to be and doesn't feel sterile or too elaborate as is what can happen with some other hotels. Pricing is very decent. Would definitely recommend the breakfast options in the morning.

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Helpful?
Thank Rob K
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear Rob K Thank you for visiting our hotel. We are ecstatic to see you had an enjoyable visit and had a chance to appreciate our "unique" and interesting styling of new and old here at the queen, we do try to keep things interesting. I hope you can visit again on your next trip to Chester. With Kind Regards

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more   less 

Additional Information about Hallmark Hotel The Queen, Chester

Address: City Road, Chester CH1 3AH, England (Formerly Hallmark Chester The Queen, Best Western Premier Collection)
Region: United Kingdom > England > Cheshire > Chester
Price Range: $139 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel The Queen, Chester 4*
Number of rooms: 218
Reservation Options:
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western
Hotel Style:
#8 Romantic Hotel in Chester
#8 Luxury Hotel in Chester
#9 Business Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel The Queen, Chester staff and other travellers.
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Questions? Get answers from Hallmark Hotel The Queen, Chester staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in the kings 3rd floor it was a quiet corner suite”
688allyp, 29 Apr 2017 | Read review
“Ask not to be above the function room”
614clair, 29 Apr 2017 | Read review
“Ask for a room at the back and ask for one of the refurbished rooms.”
kwilliams24, 25 Apr 2017 | Read review
“Only have liquid soap which is difficult to use if u like a soak in the bath like me so take a little block with you”
763patj, 24 Apr 2017 | Read review
“Rooms in the Kings Quarters are the best but more expensive than the Queens Quarters.”
C1077GCstephenm, 24 Apr 2017 | Read review
5 of 5
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US$86* /night
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Prices are for 1 room, 2 adults
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