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Doubletree by Hilton Chester

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#15 of 45 Hotels in Chester
Certificate of Excellence
GreenLeadersBronze level
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Doubletree by Hilton Chester
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2,767 Reviews from our TripAdvisor Community

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Showing 2,736: English reviews
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Burton upon Trent, United Kingdom
Reviewed yesterday NEW

Nice place in the Middle of getting a makeover but looking good. Spa nice and food good nice bedrooms although the bed we had a bit hard for us. I am sure it will be special when it's. lol sorted. Refurb done with out disrupting guests

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank C3319ZXfionam
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago via mobile

When we visited the hotel was going through a refurbishment on a large scale, unfortunately the Marco Pierre White restaurant was closed - which led to us eating in the other hotels restaurant. The restaurant was well decorated with large table space and openness whilst still maintaing a private feel at the table. The food choice was a little limited,...

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Helpful?
Thank Sean T
About Hotel's Favourite Review
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Sean T, Thank you for taking the time to post such a positive review of your recent stay with us. Your understanding during our improvement plan are greatly appreciated, and also as our MPW Steakhouse was closed due to urgent maintenance work required in the kitchen. I am pleased that your were able to try our new Garden Room...

West Yorkshire
Reviewed yesterday NEW

The location of this hotel suited my needs rather than the hotel itself suiting my needs. The check in staff are lovely and very professional. Having to pay to use the pool and spa facilities doesn't settle well with me but having my daughter stay with me it was about her having some fun and I was happy to pay...

Review collected in partnership with DoubleTree by Hilton
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Thank Roadster40
Reviewed 2 days ago NEWvia mobile

We came here earlier this week for a spa day using a groupon offer. The facilities are amazing compared to all of the other spas I have visited. I haven't given 5 stars because the steam room was out of use and also there was no pre warning of the renovation works being carried out. Aside from this the spa...

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Thank Madeleine82
Leeds, United Kingdom
Reviewed 3 days ago NEW

Just stayed her for the night of my Birthday - we had a suite . Was really lovely - the staff were very attentive and being greeted with warm home made cookies at check in -....... well that just made my day . Nice touch. Marco Pierre's Restaurant was wonderful and the bar area was equally as inviting - All...

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Helpful?
Thank Lindsey R
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Lindsey R, Thank you so much for sharing such a positive review of your time us. Our team love reading such positive comments by our guests. We are pleased to hear that you enjoyed our famous signature DoubleTree cookies upon your arrival, and that you had a wonderful time in our Marco-Pierre White Steakhouse. We very much look forward...

London
Reviewed 3 days ago NEW

Second stay and second time I've been our in a room next to the lifts so was kept awake by noisy people late each night and early each morning. Name was incorrect on the welcome tv screen, no water in the room, Notes in the room telling me to call if I need anything but no phone numbers anywhere. Room...

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Helpful?
Thank Kerry Q
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Kerry Q, Our team love welcoming back guests based on previous experience, however it is disappointing to read that your stay this time, did not meet your expectations based on your previous stay. Please be assured that your comments have been reviewed by our senior management team to be acted upon. We are always looking at ways to improve,...

UK
Reviewed 4 days ago NEW

We visit often, but there are building works at the moment and the hotel is in disarray as a result. The car park is a muddy patch with an uneven walk to the hotel - my elderly mother struggled with this. Reception is tiny in comparison to what they usually provide; entering now through the front door of the MPW...

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Helpful?
Thank STM72
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear STM72, Thank you for taking the time to share your experience with the Trip Advisor community. Please be assured that all reviews are shared with our senior management team and their respective departments in an effort to improve both the service and facilities that we offer. We took the decision to move our reception area, whilst the old area...

Leyland, United Kingdom
Reviewed 5 days ago NEW

Very lovely stay, room was fab, mow meal was divine, spa and treatments were all first class. Rooms are great everything you need. It's having a bit of a revamp at the moment but can't wait to see end result

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Robin W
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Robin W, Our team love reading such positive 5 star reviews as yours, and we all would like to thank you for taking the time to share your experience with the Trip Advisor community. It is so pleasing to hear that you enjoyed all areas of the hotel, that you chose to visit. We very much look forward to...

Wigan, United Kingdom
Reviewed 5 days ago NEWvia mobile

After some previous great trips - the Hilton Doubletree now leaves much to be desired. -expensive stay £181 / night to receive - no drinking water in room / no room service menu / no bathrobes to use/ pool area now £15 per couple to use (new charging policy for leisure use) asking at the spa for a bathrobe to...

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1Thank missljcx
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear missljcx, It is with great disappointment that we have read your review of your recent stay with us. We take great pride in offering high levels of both service and facilities. It is clear that on this occasion we did no meet those high standards or your expectations based on your previous visits to stay with us. I am...

Nottinghamshire, United Kingdom
Reviewed 5 days ago NEW

My husband and I stayed here at the weekend, and in all honesty was a bit weary due to some of the recent reviews... yes there are building wokrs, but they have mad a car park with a path way that seems as though an effort to keep clean has been made. Once inside the hotel there is no sign...

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Helpful?
Thank georgiiiii
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear georgiiiii, Your 5 star review is greatly appreciated by all of us here at DoubleTree by Hilton Chester. It is so rewarding for our team to know that they have made a positive impression on our guests during their time with us. We are pleased to hear that you enjoyed your room with the extra special touches that come...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more   less 

Additional Information about Doubletree by Hilton Chester

Address: Hoole Hall Warrington Road | Hoole, Chester CH2 3PD, England
Region: United Kingdom > England > Cheshire > Chester
Price Range: $162 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Chester 4*
Number of rooms: 140
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline and Hilton EMEA so you can book your Doubletree by Hilton Chester reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Chester Hilton International
Hotel Style:
#1 Green Hotel in Chester
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#6 Spa Hotel in Chester
#8 Family Hotel in Chester
#10 Luxury Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Chester staff and other travellers.
49 questions
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stockport
Asheville, North Carolina
County Durham
8 months ago

See all questions (49)

Questions? Get answers from Doubletree by Hilton Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“wait until the refurb is done before you book - they are all poor”
 of 5 bubbles DurhamColin, 17 Mar 2017 | Read review
“stay somewhere else”
 of 5 bubbles ChrisR996, 13 Mar 2017 | Read review
“use the spa do not miss out”
 of 5 bubbles Audichic69, 6 Mar 2017 | Read review
“choose a suite”
 of 5 bubbles tommyc305, 22 Feb 2017 | Read review
“Look elsewhere”
  • Extra heater
  • Curtain coming off tracks
  • Badly connected beds
 of 5 bubbles darrens17, 22 Jan 2017 | Read review
5 of 5