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Doubletree by Hilton Chester

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#15 of 45 Hotels in Chester
Certificate of Excellence
GreenLeadersBronze level
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Doubletree by Hilton Chester
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2,767 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton Chester
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Showing 2,736: English reviews
Devon, United Kingdom
Reviewed 3 July 2015

We have used several of Chester's hotels and so far, this is the best by far. We booked a one night stay following a long journey and welcomed the luxuries it offered over some of the other chain and non chain hotels in the area. Plusses: The spa and pool were wonderful; the rooms comfortable and we were given as...

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Helpful?
Thank DevonMim
Doubletree2, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for taking time to post a review for us. I am delighted you enjoyed your experience here at The DoubleTree, and would like to thank you for your excellent feedback regarding our spa facilities. Thank you also for the points you have raised regarding check-in and your room cleanliness, I will pass these onto our management...

North Wales, United Kingdom
Reviewed 3 July 2015

Stayed two nights Friday 26th and Saturday 27th June this was a birthday treat. Our room was on the ground floor nothing special no view. Friday night was noisy there must have been a party going on next but one room doors slamming through the nite hardly slept. On the Friday afternoon we went to the spa very busy, dirty...

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Helpful?
Thank eleanor106
Doubletree2, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for taking time to share your experience with us. I am genuinely sorry to learn that you found certain aspects of your stay disappointing. Your comments will be passed on to our management team to review and address the matters you have raised. If you would like to discuss any points further, please contact us at...

Reviewed 3 July 2015 via mobile

Amazing venue, staff, chef, management and day. 2 people, in particular, deserve a mention.. Paula our wedding coordinator and Dave..aka Magic Dave... our Toast Master..Who both made sure the lead up and the wedding day went smoothly.. Magic Dave and his guys literally arranged everything on the day.. From decorations on tables and in the gardens to making sure glasses...

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Helpful?
Thank SimoneDonnelly
Doubletree2, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for your fantastic Trip Advisor review. I am so pleased you had such a wonderful wedding day and will pass on your excellent comments to Paula and Dave. We appreciate you taking time to share your experience with us, I do hope to welcome you back to stay with us again at The DoubleTree Chester in...

Bedford, United Kingdom
Reviewed 2 July 2015

Went here for couple of nights as birthday treat and it was well worth it. On arrival the staff were very welcoming, the room was well equipped and spacious and all of the staff were friendly and helpful. We had drinks in the bar, an evening meal and breakfasts for the 2 days we were there and could find no...

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Helpful?
Thank Roger B
Doubletree2, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for choosing to share your special occasion with us here at The DoubleTree Chester. I am happy to hear you enjoyed your stay and found everything to the high standard we aim to achieve. Also, thank you for your excellent recommendation. I do hope to welcome you back to stay with us again in the near...

Reviewed 2 July 2015

Stayed here many times and always look to stay here if I am in the area. The location for access to central Chester is excellent and also access to the motorways is very good. Nice bar with outside walled garden where you can sit in the sun.

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Thank LukeCr
Doubletree2, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for taking time to post such a positive review. I am delighted to read your great comments and am so pleased we are your choice of hotel when you are in the area. We appreciate your loyalty and look forward to seeing you back with us soon. Kind regards, Guest Relations

Liverpool, United Kingdom
Reviewed 1 July 2015

We stayed in a junior suite and was nice and spacious. The TV rotates for the sitting area or the bed and the bathroom is a really decent size. Beds were very comfy and staff were friendly Grounds of the hotel are really nice too.

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Thank john_ecko
Doubletree2, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for your wonderful comments, I am pleased you enjoyed your stay. We appreciate you taking time to leave a review for us. I do hope to welcome you back to The DoubleTree Chester in the future. Kind regards, Guest Relations

Manchester, United Kingdom
Reviewed 1 July 2015

I attended a family wedding on Saturday 27th June 2015, day and evening venue at the Double Tree Chester with at least 10 rooms booked including suites, when we arrived just after 1pm, the mother of the brides suite was not available and also another two booked rooms, we were told that the rooms would not be available at 3pm,...

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7Thank bookface555
Egham, United Kingdom
Reviewed 1 July 2015

Stayed here on business and impressed by initial view of hotel and grounds - nice mix of the original hall and sympathetic modern extension. Check in took a while as only one person on duty and she was busy on the phone. Couldn't be upgraded as hotel was full and got room on second floor. Room was adequate but not...

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Thank AFrequentTraveller
Doubletree2, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for taking time to leave a review for us, your comments are much appreciated. I am disappointed to read you left our hotel feeling unsatisfied with your meal. Please accept my most sincere apologies for this, I will pass on your feedback to the restaurant manager to review and act upon. This is not an example...

Staffordshire, United Kingdom
Reviewed 30 June 2015

On arriving at the hotel our first impressions were very pleasing, the grounds where well maintained and very easy on the eye. There was plenty of complimentary parking which in itself is unusual at hotels in chester. As we walked through the main entrance we were greeted by Danielles beeming smile and from then on she made us feel as...

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Helpful?
Thank Pete B
Doubletree2, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for sharing your recent experience about your stay with us. I am so pleased to read your exceptional comments about our team members. Especially Danielle, I have already passed on your feedback to her and she is delighted you have taken the time to mention her personally. Your comments are much appreciated, I do hope to...

Tavistock
Reviewed 30 June 2015

Clean, fresh, smart, relaxed, professional & friendly. That sums up the hotel and the staff. Spent 3 days here while visiting family. Staff apologised there were no tables left at MPW but would inform me if there was a cancellation. No cancellations by 7 to which I got another genuine appology and the receptionist quickly recommended another local restaurant where...

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Thank MrRHoney
Doubletree2, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for your excellent review left recently on Trip Advisor. I am delighted that we are your first choice of hotel when you are visiting this area. Our team members pride themselves on delivering outstanding service to our guests and I am pleased you experienced this during your stay. I will pass on your kind comments to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more   less 

Additional Information about Doubletree by Hilton Chester

Address: Hoole Hall Warrington Road | Hoole, Chester CH2 3PD, England
Region: United Kingdom > England > Cheshire > Chester
Price Range: $162 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Chester 4*
Number of rooms: 140
Reservation Options:
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Also Known As:
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Chester Hilton International
Hotel Style:
#1 Green Hotel in Chester
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#6 Spa Hotel in Chester
#8 Family Hotel in Chester
#10 Luxury Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Chester staff and other travellers.
49 questions
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stockport
Asheville, North Carolina
County Durham
8 months ago

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Questions? Get answers from Doubletree by Hilton Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“wait until the refurb is done before you book - they are all poor”
 of 5 bubbles DurhamColin, 17 Mar 2017 | Read review
“stay somewhere else”
 of 5 bubbles ChrisR996, 13 Mar 2017 | Read review
“use the spa do not miss out”
 of 5 bubbles Audichic69, 6 Mar 2017 | Read review
“choose a suite”
 of 5 bubbles tommyc305, 22 Feb 2017 | Read review
“Look elsewhere”
  • Extra heater
  • Curtain coming off tracks
  • Badly connected beds
 of 5 bubbles darrens17, 22 Jan 2017 | Read review
5 of 5